The latest news from ClearFeed team

We're building tools to supercharge your Customer Service teams on Slack & Microsoft Teams. This is where we talk about how and why.

Product Blogs

Introducing Tasks in ClearFeed: Now, Manage Tasks Seamlessly from Slack

Introducing Tasks in ClearFeed: Now, Manage Tasks Seamlessly from Slack

Introducing ClearFeed’s Web Chat Widget: Manage Customer Queries On Web Chat Directly from Slack

Introducing ClearFeed’s Web Chat Widget: Manage Customer Queries On Web Chat Directly from Slack

ClearFeed’s Asana-Slack Integration: Manage Asana Tasks Without Leaving Slack

ClearFeed’s Asana-Slack Integration: Manage Asana Tasks Without Leaving Slack

Now, link MS Teams channels to Slack with ClearFeed

Now, link MS Teams channels to Slack with ClearFeed

February 11, 2025

Introducing ClearFeed’s Prompt Customization: Personalize AI Responses to Your Unique Style and Needs

Introducing ClearFeed’s Prompt Customization: Personalize AI Responses to Your Unique Style and Needs

January 30, 2025

Introducing Kanban View on ClearFeed: Visualize, Prioritize, and Optimise Support Workflows Efficiently

Introducing Kanban View on ClearFeed: Visualize, Prioritize, and Optimise Support Workflows Efficiently

January 28, 2025

New additions to ClearFeed’s Slack-Zendesk integration: AI-powered ticket state transitions, internal comment sync & more

New additions to ClearFeed’s Slack-Zendesk integration: AI-powered ticket state transitions, internal comment sync & more

January 13, 2025

Enhancing the ClearFeed Customer Portal: Customizable Forms, Email Notifications, and Access Controls

Enhancing the ClearFeed Customer Portal: Customizable Forms, Email Notifications, and Access Controls

Joydeep Sen Sarma

January 7, 2025

Introducing ClearFeed’s Custom Views: A Smarter Way to Manage Support Tickets

Introducing ClearFeed’s Custom Views: A Smarter Way to Manage Support Tickets

December 10, 2024

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

November 8, 2024

Introducing ClearFeed’s AI-Generated Tags: Empower Service Teams with Effective Request Categorization and Actionable Insights

Introducing ClearFeed’s AI-Generated Tags: Empower Service Teams with Effective Request Categorization and Actionable Insights

October 10, 2024

Automate Repetitive Support Workflows and Boost Efficiency by 10x with ClearFeed’s Automations for Slack-Based Ticketing

Automate Repetitive Support Workflows and Boost Efficiency by 10x with ClearFeed’s Automations for Slack-Based Ticketing

September 30, 2024

Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Handle Support Tasks in Slack

Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Handle Support Tasks in Slack

September 23, 2024

Introducing ClearFeed’s Load-Aware Ticket Assignment in Slack, in Collaboration With Rotation App

Introducing ClearFeed’s Load-Aware Ticket Assignment in Slack, in Collaboration With Rotation App

September 9, 2024

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

September 6, 2024

Introducing ClearFeed's MS Teams-Zendesk Integration: Streamline and Unify Support Across Channels

Introducing ClearFeed's MS Teams-Zendesk Integration: Streamline and Unify Support Across Channels

August 26, 2024

Effortless Channel Management in Slack: Introducing Welcome Messages & Auto Addition of ClearFeed to New Slack Channels

Effortless Channel Management in Slack: Introducing Welcome Messages & Auto Addition of ClearFeed to New Slack Channels

August 14, 2024

Transform Your Slack Channels into a Knowledge Base for Efficient, Automated Support

Transform Your Slack Channels into a Knowledge Base for Efficient, Automated Support

Now Set Custom SLA Policy and Business Hours for Different Customer Groups With ClearFeed

Now Set Custom SLA Policy and Business Hours for Different Customer Groups With ClearFeed

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

February 22, 2024

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Joydeep Sen Sarma

February 21, 2024

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

February 16, 2024

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

January 9, 2024

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

December 21, 2023

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

November 10, 2023

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

October 16, 2023

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

Joydeep Sen Sarma

October 4, 2023

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

September 25, 2023

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

September 21, 2023

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Joydeep Sen Sarma

August 30, 2023

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

August 18, 2023

Managing Customer Expectations with Automated OOO Replies from ClearFeed

Managing Customer Expectations with Automated OOO Replies from ClearFeed

Streamline Your Customer Support with ClearFeed's Slack-Freshdesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Freshdesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Rishi Raj Mullur

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

Joydeep Sen Sarma

Introducing ClearFeed Announcements

Introducing ClearFeed Announcements

Rishi Raj Mullur

January 26, 2023

Unlock Support Metrics on Slack with ClearFeed

Unlock Support Metrics on Slack with ClearFeed

Sandhya Manikandan

November 28, 2022

How I stopped worrying about our Customer Slack channels

How I stopped worrying about our Customer Slack channels

Joydeep Sen Sarma

Industry Blogs

7 Best Slack-Email Integration Apps in 2025

The 12 Best Slack Apps for Bug Tracking in 2025

How to Build a Successful B2B POC in 2025

How to Build an Effective IT Knowledge Base Structure That Scales

How to Create a Ticketing System in Airtable?

Google Forms Slack Integration: How to Simplify Request Management

A Guide to Conversational AI for Customer Service

Jira Service Management Alternatives You Should Consider for 2025

6 Best Slack Apps for IT Support in 2025

The 8 Best Salesforce Service Cloud Alternatives in 2025

A Comprehensive Guide to Slack-GitHub Integration

ClickUp Chat vs. Slack: Which Is Right for You? [2025]

Zendesk vs. Freshdesk: Which Is Right for You in 2025

Salesforce Service Cloud: Comprehensive Review, Features, and Ratings

How to Integrate Microsoft Teams with Slack?

What Is ‘Linear Asks’ and How It Can Help You?

Slack Approval Workflow: How to Create One?

Jira Service Management 2025: Complete Review, Features, Pricing and Ratings

Zendesk vs. Jira Service Management: Which One Is Right for You in 2025

A Comprehensive Guide to Slack Connect Bot

Incident Escalation Matrix: Definition, Benefits, Implementation, and Processes

How to Use Slack for Issue Tracking?

Top 10 Freshdesk Alternatives for Customer Support in 2025

A Complete Guide on PagerDuty-Slack Integration

February 19, 2025

Intercom Software Features, Pricing, and Pros and Cons

February 18, 2025

Intercom vs. Zendesk: Which One Is Better for You in 2025

February 13, 2025

Zendesk vs. Salesforce Service Cloud: Which One to Choose in 2025

February 6, 2025

Is Freshdesk the Right Choice? Features, Pricing, Pros & Cons Breakdown

February 6, 2025

ITSM Knowlegde Management: Definition, Features, Best Tools, and More

February 3, 2025

How Our Engineering Team Handles Escalations in Slack (And Why It Works)

January 30, 2025

Zendesk Pros and Cons: Is It Worth the Hype?

January 28, 2025

HubSpot Service Hub vs. Zendesk: Which Customer Service Tool Is Better? [2025]

January 24, 2025

How to Improve B2B Customer Experience in 2025

January 22, 2025

Why can't India have it's own OpenAI ?

Joydeep Sen Sarma

January 16, 2025

ITSM Solution: How to Pick the Right One in 2025

January 9, 2025

Customer Service vs. Customer Support: Differences, Best Practices, and More

January 9, 2025

A Guide to B2B Customer Onboarding in 2025

January 9, 2025

What Is B2B Customer Service and How Do It Effectively?

January 3, 2025

The Big Shift in How Companies Help Their Customers [An Interview with Joydeep Sen Sarma]

December 24, 2024

Emerging Trends in the Future of Information Technology Service Management (ITSM)

December 24, 2024

How to Deliver Exceptional Customer Support for Data Platforms: Insights from PlanetScale, StarTree, and Snowplow

December 18, 2024

Slack vs. Microsoft Teams: Which One Fits Your Team?

December 11, 2024

How to Get Started with Salesforce Service Cloud-Slack Integration?

December 9, 2024

ClickUp Ticketing System: How to Get Started with It

December 5, 2024

Top IT Service Management Tools to Explore in 2025

December 2, 2024

A Complete Guide on Using monday.com as a Ticketing System

November 26, 2024

A Comprehensive Guide to Slack Forms (And 7 Best Integrations)

November 25, 2024

A Complete Guide to Slack and Asana Integration

November 20, 2024

How to Set Up Monday.com and Slack Integration

November 20, 2024

How to Use Asana as a Ticketing System?

November 8, 2024

How to Integrate HappyFox with Slack: A Step-by-Step Guide

November 6, 2024

Top SaaS Help Desk Software in 2025

October 28, 2024

How to Set Up Slack-Freshservice Integration

October 21, 2024

How to Integrate BambooHr with Slack: A Step-by-Step Guide

October 21, 2024

How to Set Up Virtual Agent in Jira Service Management

October 15, 2024

9 Customer Support Tools for Slack: Do More, Faster

October 14, 2024

9 Best HR Slack Helpdesks in 2025

October 11, 2024

What to Know About Slack Knowledge Management?

October 1, 2024

How to Set Up and Manage Zendesk Notifications in Slack

September 26, 2024

Best Practices to Organize Your Slack for Maximum Productivity

September 11, 2024

Three Best Ways to Connect Slack and ClickUp

September 11, 2024

How to Get Started with Zendesk Forms?

A Complete Guide on Slack Jira Service Management Integration

How Does Slack AI Drive Organizational Productivity

Slack Lists: What Are They and How Can They Benefit You?

A Comprehensive Guide to Integrate Slack and Confluence

A Comprehensive Guide to Linear Slack Integration in 2025

A Complete Guide on Slack HubSpot Integration

A Short Guide to Integrating Slack with Email

Help Scout Vs. Zendesk: Which One Is Right for You

Understanding Intercom's Pricing Structure: A Comprehensive Guide

How to Integrate Notion and Slack: A Comprehensive Guide

How to Efficiently Convert Slack Messages into Support Tickets

The Ball-Bearing Theory of Corporate Decay

Joydeep Sen Sarma

8 Best Intercom Alternatives to Try in 2025

A Complete Guide on Slack Helpdesk for Support Teams

A Complete Guide to Atlassian Assist in Slack

February 22, 2024

Slack Helpdesk Bots: Core Features for Efficient Team Coordination

February 13, 2024

Is Auto Triage in Freshdesk Worth the Investment?

February 8, 2024

How to Effectively Use Slack's Schedule Message Feature

February 6, 2024

Your Guide to Choosing the Right Zendesk-Slack Integration: 8 Essential Things to Consider

January 18, 2024

Internal Ticketing System: Definition, Benefits, Features, and Examples

January 17, 2024

The Slack-CRM Connection: How to Boost CX and Revenue with Integrated Tools

January 12, 2024

What Are Zendesk Side Conversations & How They Can Help Your Business

January 10, 2024

6 Zendesk Alternatives for Customer Service in 2025

January 9, 2024

7 Best Practices for Ticket Handling in Customer Operations

January 8, 2024

Slack-Intercom Integration: How to Streamline Customer Support

December 26, 2023

How to Turn Slack into a Ticketing System for Your Service Team

December 18, 2023

Slack-Freshdesk Integration: An Approach to Improve Team Collaboration

December 12, 2023

How to Create an Effective Ticket Escalation Process

December 4, 2023

How to Get Started With Slack Analytics

November 29, 2023

10 Essential Features of a Good Customer Service Ticketing System

November 24, 2023

6 Best Ticketing Systems That You Should Use with Slack

November 21, 2023

How Slack Workflows Drive Customer Experience and Team Productivity

November 16, 2023

Webinar Highlights: Maximizing Customer Success With Shared Slack Channels

November 8, 2023

SLA Breach in Customer Support: How Your Team Can Handle It

November 8, 2023

Zendesk Pricing Explained: How to Break Through License Costs

November 6, 2023

Ticket Routing in Zendesk: What It Is and How to Do It Effectively?

October 30, 2023

7 Metrics Everyone in Customer Service Should Care About

October 17, 2023

How Slack Is Replacing Email for Customer Support Teams?

Sreyashi Chatterjee

September 18, 2023