The latest news from ClearFeed team

We're building tools to supercharge your Customer Service teams on Slack & Microsoft Teams. This is where we talk about how and why.

Product Blogs

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

November 10, 2023

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

October 16, 2023

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

Joydeep Sen Sarma

October 4, 2023

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

September 25, 2023

Now work on ALL tickets from Slack: ClearFeed's enhanced Slack-Zendesk integration

September 21, 2023

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Joydeep Sen Sarma

August 30, 2023

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

August 18, 2023

Managing Customer Expectations with Automated OOO Replies from ClearFeed

ClearFeed's Slack Freshdesk Integration: Enabling cross-team collaboration on customer issues

Streamline Your Customer Support with ClearFeed's Slack Zendesk Integration

Rishi Raj Mullur

ClearFeed Triage channels - a new way to work with customers on Slack

Joydeep Sen Sarma

Introducing ClearFeed Announcements

Rishi Raj Mullur

January 26, 2023

Unlock Support metrics on Slack with ClearFeed

Sandhya Manikandan

November 28, 2022

How I stopped worrying about our Customer Slack channels

Joydeep Sen Sarma

Industry Blogs

How to Create an Effective Ticket Escalation Process

December 4, 2023

Slack Analytics: Using Data to Improve Collaborative Efforts

November 29, 2023

10 Essential Features of a Good Customer Service Ticketing System

November 24, 2023

6 Best Ticketing Systems That You Should Use with Slack

November 21, 2023

How Slack Workflows Drive Customer Experience and Team Productivity

November 16, 2023

Webinar Highlights: Maximizing Customer Success With Shared Slack Channels

November 8, 2023

SLA Breach in Customer Support: How Your Team Can Handle It

November 8, 2023

Zendesk Pricing Explained: How to Break Through License Costs

November 6, 2023

What Is Ticket Routing and How Does It Work in Zendesk?

October 30, 2023

7 Metrics Everyone in Customer Service Should Care About

October 17, 2023

How Slack Is Replacing Email for Customer Support Teams?

Sreyashi Chatterjee

September 18, 2023

How to Use Slack Reminders to Make Customer Support Easier

September 13, 2023

Customer Success & Productivity: How Triage Tickets Can Help

September 7, 2023

Slack Auto Response: A Simple Way to Make Customer Support Efficient

September 4, 2023

A Free Guide to Using Slack Connect with Customers and Partners

August 30, 2023

6 Best Halp Alternatives to Help Customer Support Teams Succeed

August 29, 2023

The Power of Conversational Support: Transforming Customer Experience and Support Teams

Joydeep Sen Sarma

3 Best Ways to Integrate Slack with Zendesk in 2023

February 9, 2023

Top 10 Live Chat Tools for Customer Support

January 17, 2023

Top Five Task Management Apps for Slack in 2023

January 2, 2023

Harness the Power of Slack for Stellar Customer Support: A Step-by-Step Guide

December 7, 2022

Leveraging Cool Slack Features for Enhanced Customer Support

September 21, 2022

Ten things we learnt about Helpdesks on Slack

Joydeep Sen Sarma