The latest news from ClearFeed team

We're building tools to supercharge your Customer Service teams on Slack & Microsoft Teams. This is where we talk about how and why.

Product Blogs

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

February 22, 2024

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Joydeep Sen Sarma

February 21, 2024

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

February 16, 2024

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

January 9, 2024

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

December 21, 2023

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

November 10, 2023

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

October 16, 2023

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

Joydeep Sen Sarma

October 4, 2023

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

September 25, 2023

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

September 21, 2023

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Joydeep Sen Sarma

August 30, 2023

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

August 18, 2023

Managing Customer Expectations with Automated OOO Replies from ClearFeed

Managing Customer Expectations with Automated OOO Replies from ClearFeed

ClearFeed's Slack Freshdesk Integration: Enabling Cross-team Collaboration on Customer Issues

ClearFeed's Slack Freshdesk Integration: Enabling Cross-team Collaboration on Customer Issues

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Rishi Raj Mullur

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

Joydeep Sen Sarma

Introducing ClearFeed Announcements

Introducing ClearFeed Announcements

Rishi Raj Mullur

January 26, 2023

Unlock Support Metrics on Slack with ClearFeed

Unlock Support Metrics on Slack with ClearFeed

Sandhya Manikandan

November 28, 2022

How I stopped worrying about our Customer Slack channels

How I stopped worrying about our Customer Slack channels

Joydeep Sen Sarma

Industry Blogs

Cutting Intercom Costs Without Compromising Features: Our Best Tips

Connect the Dots: Notion + Slack Integration for Seamless Knowledge Sharing

The Ball-Bearing Theory of Corporate Decay

Joydeep Sen Sarma

How to Efficiently Convert Slack Messages into Support Tickets

8 Slack Features to Make Customer Support Teams More Efficient

September 21, 2022

Zendesk-Slack Integration 101: How to Set It Up for Better Collaboration

February 9, 2023

Top Five Task Management Apps for Slack in 2024

January 2, 2023

Ten Things We Learnt About Help Desks on Slack

Joydeep Sen Sarma

How to Get the Most Out of Slack for Customer Support

December 7, 2022

Top 10 Live Chat Tools for Customer Support

January 17, 2023

Conversational Support 101: Blending AI and Humans for Better CX

Joydeep Sen Sarma

6 Best Halp Alternatives to Help Customer Support Teams Succeed

August 29, 2023

Understanding Slack Connect: Top 25 FAQs Answered

August 30, 2023

Slack Auto Response: A Simple Way to Make Customer Support Efficient

September 4, 2023

Customer Success & Productivity: How Triage Tickets Can Help

September 7, 2023

How to Use Slack Reminders to Be More Responsive and Productive

September 13, 2023

7 Metrics Everyone in Customer Service Should Care About

October 17, 2023

What Is Ticket Routing and How Does It Work in Zendesk?

October 30, 2023

Zendesk Pricing Explained: How to Break Through License Costs

November 6, 2023

SLA Breach in Customer Support: How Your Team Can Handle It

November 8, 2023

Webinar Highlights: Maximizing Customer Success With Shared Slack Channels

November 8, 2023

How Slack Workflows Drive Customer Experience and Team Productivity

November 16, 2023

6 Best Ticketing Systems That You Should Use with Slack

November 21, 2023

10 Essential Features of a Good Customer Service Ticketing System

November 24, 2023

Slack Analytics: Using Data to Improve Collaborative Efforts

November 29, 2023

How to Create an Effective Ticket Escalation Process

December 4, 2023

Slack-Freshdesk Integration: An Approach to Improve Team Collaboration

December 12, 2023

How to Turn Slack into a Ticketing System for Your Service Team

December 18, 2023

Slack-Intercom Integration: How to Streamline Customer Support

December 26, 2023

7 Best Practices for Ticket Handling in Customer Operations

January 8, 2024

6 Zendesk Alternatives for Customer Service in 2024

January 9, 2024

What Are Zendesk Side Conversations & How They Can Help Your Business

January 10, 2024

The Slack-CRM Connection: How to Boost CX and Revenue with Integrated Tools

January 12, 2024

Your Guide to Choosing the Right Zendesk-Slack Integration: 8 Essential Things to Consider

January 18, 2024

How to Effectively Use Slack's Schedule Message Feature

February 6, 2024

Is Auto Triage in Freshdesk Worth the Investment?

February 8, 2024

Slack Helpdesk Bots: Core Features for Efficient Team Coordination

February 13, 2024

From Halp to Assist: Atlassian's Acquisition and the Future of Slack Integrations

February 22, 2024

Is Intercom Not Cutting It? Explore These Powerful Alternatives

How to Convert Slack Into a Fully Functional Help Desk

How Slack Is Replacing Email for Customer Support Teams?

Sreyashi Chatterjee

September 18, 2023

Internal Ticketing System: Definition, Benefits, Features, and Examples

January 17, 2024