The latest news from ClearFeed team

We're building tools to supercharge your Customer Service teams and Employee Support teams on Slack & Microsoft Teams. This is where we talk about how and why.

Product Blogs

Introducing Trending Queries in ClearFeed: Turn Support Conversations Into Actionable Insights

Introducing Trending Queries in ClearFeed: Turn Support Conversations Into Actionable Insights

September 17, 2026

Automating Support Operations With Claude and ClearFeed’s Remote MCP Server

Automating Support Operations With Claude and ClearFeed’s Remote MCP Server

ClearFeed's Telegram-Slack Integration: Chat with Users on Telegram Directly from Slack

ClearFeed's Telegram-Slack Integration: Chat with Users on Telegram Directly from Slack

Introducing ClearFeed's Employee Portal: A Centralized Hub for Internal Support Ticket Management

Introducing ClearFeed's Employee Portal: A Centralized Hub for Internal Support Ticket Management

Route Support Requests to the Right People with ClearFeed’s Rotation-Based Assignment Rules

Route Support Requests to the Right People with ClearFeed’s Rotation-Based Assignment Rules

Less OpenAI, More Groq - Managing AI Costs in a Conversational Ticketing System

Less OpenAI, More Groq - Managing AI Costs in a Conversational Ticketing System

Joydeep Sen Sarma

Manage Support requests from MS Teams Shared Channels Directly in Slack with ClearFeed

Manage Support requests from MS Teams Shared Channels Directly in Slack with ClearFeed

How to Manage Multiple Email Inboxes With One Shared Inbox Using ClearFeed

How to Manage Multiple Email Inboxes With One Shared Inbox Using ClearFeed

Introducing ClearFeed's MCP Server: Now, Your AI Agent Can Read, Act On, and Respond to Your Support Data

Introducing ClearFeed's MCP Server: Now, Your AI Agent Can Read, Act On, and Respond to Your Support Data

Automatically Route Approvals to the Right Manager Using Dynamic Approvers in ClearFeed

Automatically Route Approvals to the Right Manager Using Dynamic Approvers in ClearFeed

ClearFeed’s Discord-Slack Integration: Manage Community Support directly from Slack

ClearFeed’s Discord-Slack Integration: Manage Community Support directly from Slack

Chat with ClearFeed’s Research Agent in Natural Language to Analyze Your Support Data Faster

Chat with ClearFeed’s Research Agent in Natural Language to Analyze Your Support Data Faster

Customer-Centric Inbox in ClearFeed: Unify All Customer Touchpoints for Consistent Routing and Support

Customer-Centric Inbox in ClearFeed: Unify All Customer Touchpoints for Consistent Routing and Support

January 30, 2026

Automatically Inviting Prospects to Slack Connect: How We Built It

Automatically Inviting Prospects to Slack Connect: How We Built It

Joydeep Sen Sarma

January 11, 2026

Slack Engagement Analytics: How to Detect Inactive Customer Channels at Scale

Slack Engagement Analytics: How to Detect Inactive Customer Channels at Scale

Joydeep Sen Sarma

January 9, 2026

Introducing CRM Sync: Bring HubSpot Customer Context into Your Support Workflows in ClearFeed

Introducing CRM Sync: Bring HubSpot Customer Context into Your Support Workflows in ClearFeed

January 8, 2026

Introducing Atlas: A ClearFeed-Native Knowledge Base to Host & Manage Support Content

Introducing Atlas: A ClearFeed-Native Knowledge Base to Host & Manage Support Content

December 18, 2025

Introducing DocAssist in ClearFeed: An AI Agent for Automatically Updating Documentation & KBs from Support Conversations

Introducing DocAssist in ClearFeed: An AI Agent for Automatically Updating Documentation & KBs from Support Conversations

December 5, 2025

Now Sync Tickets to Slack Lists: View Your Support Queues Directly in Slack

Now Sync Tickets to Slack Lists: View Your Support Queues Directly in Slack

November 26, 2025

Introducing Message Bar - Create Tickets and Ask Questions to AI more easily in Slack

Introducing Message Bar - Create Tickets and Ask Questions to AI more easily in Slack

November 25, 2025

New! Manage Your ClickUp Tasks from Slack with ClearFeed’s Reverse ClickUp Flow

New! Manage Your ClickUp Tasks from Slack with ClearFeed’s Reverse ClickUp Flow

November 13, 2025

Now, Manage Complex Incidents with Parent-Child Ticket Linking in ClearFeed

Now, Manage Complex Incidents with Parent-Child Ticket Linking in ClearFeed

November 7, 2025

Now, Use Past Support Requests as a Knowledge Source for Instant, AI-Powered Answers

Now, Use Past Support Requests as a Knowledge Source for Instant, AI-Powered Answers

October 15, 2025

Bring Your Own Model: Use Your Trusted LLMs for AI-Powered Support in ClearFeed

Bring Your Own Model: Use Your Trusted LLMs for AI-Powered Support in ClearFeed

October 7, 2025

AI Filtering in ClearFeed: Reduce Slack Noise and Keep Support Queues Focused

AI Filtering in ClearFeed: Reduce Slack Noise and Keep Support Queues Focused

Joydeep Sen Sarma

September 23, 2025

New in ClearFeed’s Salesforce Integration: Now, Bring Salesforce Knowledge and Ticket Forms into Slack

New in ClearFeed’s Salesforce Integration: Now, Bring Salesforce Knowledge and Ticket Forms into Slack

September 9, 2025

Introducing ClearFeed’s Bi-Directional HubSpot & Slack Integration

Introducing ClearFeed’s Bi-Directional HubSpot & Slack Integration

September 1, 2025

ClearFeed’s Improved Search: Instantly Find Support Requests Across Slack, Email, and Web Chat.

ClearFeed’s Improved Search: Instantly Find Support Requests Across Slack, Email, and Web Chat.

August 14, 2025

500+ Slack Connect Channels and Counting - How We Manage Customer Support Over Slack

500+ Slack Connect Channels and Counting - How We Manage Customer Support Over Slack

Joydeep Sen Sarma

August 13, 2025

Introducing Participants: Involve Non-Agents in Specific Slack Requests Without Unnecessary Visibility

Introducing Participants: Involve Non-Agents in Specific Slack Requests Without Unnecessary Visibility

ClearFeed’s Slack-Okta Integration: Manage Okta Actions Directly from Slack

ClearFeed’s Slack-Okta Integration: Manage Okta Actions Directly from Slack

Now, Manage Approvals Directly in Slack With ClearFeed's Approval Workflows

Now, Manage Approvals Directly in Slack With ClearFeed's Approval Workflows

New! AI Fields in ClearFeed: Extract Key Details from Support Requests in Slack & Auto-Fill Custom Fields

New! AI Fields in ClearFeed: Extract Key Details from Support Requests in Slack & Auto-Fill Custom Fields

Introducing Automated Merging and Manual Split for Unthreaded Messages in Slack

Introducing Automated Merging and Manual Split for Unthreaded Messages in Slack

Introducing Tasks in ClearFeed: Now, Manage Tasks Seamlessly from Slack

Introducing Tasks in ClearFeed: Now, Manage Tasks Seamlessly from Slack

Introducing ClearFeed’s Web Chat Widget: Manage Customer Queries On Web Chat Directly from Slack

Introducing ClearFeed’s Web Chat Widget: Manage Customer Queries On Web Chat Directly from Slack

ClearFeed’s Asana-Slack Integration: Manage Asana Tasks Without Leaving Slack

ClearFeed’s Asana-Slack Integration: Manage Asana Tasks Without Leaving Slack

Now, link MS Teams channels to Slack with ClearFeed

Now, link MS Teams channels to Slack with ClearFeed

February 11, 2025

Introducing ClearFeed’s Prompt Customization: Personalize AI Responses to Your Unique Style and Needs

Introducing ClearFeed’s Prompt Customization: Personalize AI Responses to Your Unique Style and Needs

January 30, 2025

Introducing Kanban View on ClearFeed: Visualize, Prioritize, and Optimise Support Workflows Efficiently

Introducing Kanban View on ClearFeed: Visualize, Prioritize, and Optimise Support Workflows Efficiently

January 28, 2025

New additions to ClearFeed’s Slack-Zendesk integration: AI-powered ticket state transitions, internal comment sync & more

New additions to ClearFeed’s Slack-Zendesk integration: AI-powered ticket state transitions, internal comment sync & more

January 13, 2025

Enhancing the ClearFeed Customer Portal: Customizable Forms, Email Notifications, and Access Controls

Enhancing the ClearFeed Customer Portal: Customizable Forms, Email Notifications, and Access Controls

Joydeep Sen Sarma

January 7, 2025

Introducing ClearFeed’s Custom Views: A Smarter Way to Manage Support Tickets

Introducing ClearFeed’s Custom Views: A Smarter Way to Manage Support Tickets

December 10, 2024

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

November 8, 2024

Introducing ClearFeed’s AI-Generated Tags: Empower Service Teams with Effective Request Categorization and Actionable Insights

Introducing ClearFeed’s AI-Generated Tags: Empower Service Teams with Effective Request Categorization and Actionable Insights

October 10, 2024

Automate Repetitive Support Workflows and Boost Efficiency by 10x with ClearFeed’s Automations for Slack-Based Ticketing

Automate Repetitive Support Workflows and Boost Efficiency by 10x with ClearFeed’s Automations for Slack-Based Ticketing

September 30, 2024

Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Manage Support Requests in Slack

Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Manage Support Requests in Slack

September 23, 2024

Introducing ClearFeed’s Load-Aware Ticket Assignment in Slack, in Collaboration With Rotation App

Introducing ClearFeed’s Load-Aware Ticket Assignment in Slack, in Collaboration With Rotation App

September 9, 2024

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

September 6, 2024

Introducing ClearFeed's MS Teams-Zendesk Integration: Streamline and Unify Support Across Channels

Introducing ClearFeed's MS Teams-Zendesk Integration: Streamline and Unify Support Across Channels

August 26, 2024

Effortless Channel Management in Slack: Introducing Welcome Messages & Auto Addition of ClearFeed to New Slack Channels

Effortless Channel Management in Slack: Introducing Welcome Messages & Auto Addition of ClearFeed to New Slack Channels

August 14, 2024

Transform Your Slack Channels into a Knowledge Base for Efficient, Automated Support

Transform Your Slack Channels into a Knowledge Base for Efficient, Automated Support

Now Set Custom SLA Policy and Business Hours for Different Customer Groups With ClearFeed

Now Set Custom SLA Policy and Business Hours for Different Customer Groups With ClearFeed

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

February 22, 2024

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Joydeep Sen Sarma

February 21, 2024

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

February 16, 2024

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

January 9, 2024

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

December 21, 2023

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

November 10, 2023

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

October 16, 2023

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

Joydeep Sen Sarma

October 4, 2023

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

September 25, 2023

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

September 21, 2023

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Joydeep Sen Sarma

August 30, 2023

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

August 18, 2023

Managing Customer Expectations with Automated OOO Replies from ClearFeed

Managing Customer Expectations with Automated OOO Replies from ClearFeed

Streamline Your Customer Support with ClearFeed's Slack-Freshdesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Freshdesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Rishi Raj Mullur

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

Joydeep Sen Sarma

Introducing ClearFeed Announcements

Introducing ClearFeed Announcements

Rishi Raj Mullur

January 26, 2023

Unlock Support Metrics on Slack with ClearFeed

Unlock Support Metrics on Slack with ClearFeed

Sandhya Manikandan

November 28, 2022

How I stopped worrying about our Customer Slack channels

How I stopped worrying about our Customer Slack channels

Joydeep Sen Sarma

Industry Blogs

6 Best Microsoft Teams–Zendesk Integrations for Customer Support Teams in 2026

October 7, 2026

6 Best AI Customer Service Agents for Slack in 2026

October 6, 2026

6 Best Slack–ClickUp Integrations in 2026

September 30, 2026

6 Best Legal Ticketing Systems in 2026

September 29, 2026

How To Reduce Repeated Questions in Slack With Guru and ClearFeed?

September 29, 2026

Slack–Guru Integration: 5 Ways To Share Knowledge and Manage Requests in 2026

September 28, 2026

7 Best SaaS Customer Support Platforms in 2026

September 24, 2026

6 Best Solutions for Slack-Based Invoice Approval Workflows in 2026

September 23, 2026

6 Best Zendesk Alternatives for Employee Support in 2026

September 14, 2026

6 Best Slack–Intercom Integrations for Customer Support Teams in 2026

September 10, 2026

How To Scale B2B Customer Support With AI

September 8, 2026

8 Best Helpdesk Software for Education in 2026

August 31, 2026

Best Customer Support Software for Startups: A SaaS Founder's Playbook

Joydeep Sen Sarma

August 27, 2026

6 Best Email Ticketing Systems for Customer Support Teams in 2026

August 27, 2026

6 Best Slack-Zendesk Integrations in 2026

August 26, 2026

SaaS Customer Support Explained: A Beginner’s Guide for 2026

August 25, 2026

B2B Customer Churn: What It Is, Possible Causes, and Prevention Strategies

August 21, 2026

Front Pricing: How Much Does It Really Cost in 2026?

August 20, 2026

Pylon vs. Front in 2026: Which Support Platform Fits Your Workflow?

August 13, 2026

MCP Server for Customer Support: A Beginner’s Guide for B2B Teams

August 13, 2026

Pylon Pricing: How Much Does It Really Cost in 2026?

6 Best Internal Support Tools for Slack-Based Teams in 2026

Slack-Telegram Integration for Customer Support: 4 Ways To Connect Them

6 Best Unthread Alternatives for Internal Support Teams in 2026

6 Best B2B Customer Support Platforms for 2026

Slack for Customer Success: How To Build Slack CSM Workflows

Slack Help Desk Workflows: Automate Internal Employee Support With Rules, Logic, and AI Agents

Best Slack Live Chat Integrations for Support Teams in 2026

Best LiveChat Alternatives in 2026

AI Service Desk in Slack: An IT-Led Guide to Employee Support in 2026

Microsoft Teams Shared Channels: Setup, Use Cases, and FAQs

Slack-Discord Integration: Three Ways To Connect in 2026

7 Best Suptask Alternatives for Slack-Based Internal Helpdesk Teams

Slack for Client Communication: A Complete Guide for Agencies in 2026

Slack-HubSpot CRM Integration for Sales Teams: How To Connect, Use, and Automate It?

Best Chatbot Integrations With Slack in 2026

Best Wrangle Alternatives in 2026

The 8 Best Slack Helpdesk Tools in 2026

How To Use Slack as an HR Helpdesk

Best Pylon Alternatives in 2026

8 Best Thena Alternatives in 2026

Slack Agentic AI: What It Is, How It Works, and Use Cases for Support, IT, and Ops

February 16, 2026

How To Manage Customer Support Across Slack, Email, and Live Chat?

January 8, 2026

How to Contact Slack Support: Step-by-Step Guide

January 1, 2026

ChatGPT-Slack Integration: What the App Does Well (and Where Teams Still Need More)

December 30, 2025

How To Use Slack for Task Management?

December 16, 2025

How To Use Microsoft Teams for Customer Support: The Complete Guide

December 16, 2025

Kanban Board in Slack: Everything You Need To Know

December 11, 2025

A Practical Guide to Conversational Ticketing in Slack

December 11, 2025

How To Measure and Track Support Performance in Slack?

November 28, 2025

IT Support in Slack: How To Do It Effectively in 2026?

November 28, 2025

How To Create Asana Tasks From Slack Using ClearFeed?

November 24, 2025

How To Create HubSpot Tickets From Slack Using ClearFeed?

November 24, 2025

Slack Noise Isn’t Just a Slack or an AI Problem

Joydeep Sen Sarma

November 16, 2025

What Is a Shared Inbox and How To Get Started With It?

November 14, 2025

Slack Chatbot Features: 10 Things to Look For

November 14, 2025

How To Set Up a Shared Email Inbox in Slack

October 28, 2025

How To Auto-Generate Answers From Salesforce Knowledge Base in Slack?

October 17, 2025

How To Connect Coda and Slack for Workflow Automation?

October 17, 2025

How To Set Up Web Chat on a Website and Chat From Slack

October 10, 2025

How To Auto-Generate Answers From Intercom Knowledge Base in Slack?

October 10, 2025

How To Auto-Generate Answers From Freshdesk Knowledge Base in Slack?

October 7, 2025

How To Auto-Answer in Slack From the Knowledge Base in Coda?

October 7, 2025

Top 7 Freshservice Alternatives in 2026

October 4, 2025

How To Auto-Answer in Slack Using Docs and PDFs From Google Drive?

October 4, 2025

How To Set Up Kandji Slack Integration for Apple Device Management and Alerts

September 29, 2025

How To Integrate Google Drive and Slack To Centralize Collaboration?

September 29, 2025

Streamline Incident Management: How to Automate Jira Creation From Slack Alerts

Joydeep Sen Sarma

September 27, 2025

How To Create ClickUp Tasks From Slack Using ClearFeed?

September 24, 2025

How To Auto-Generate Answers From Zendesk Knowledge Base in Slack?

September 24, 2025

How To Auto-Generate Answers From Confluence in Slack?

September 23, 2025

Automate Okta Password Resets From Slack With ClearFeed

September 23, 2025

Auto-Answer Slack Questions From Your Notion Knowledge Base

September 17, 2025

What Is Atlassian’s Rovo Agent and How Does It Work?

September 4, 2025

How To Integrate JumpCloud With Slack?

September 4, 2025

Slack vs. Notion: Which Tool Is Best for Support Teams?

August 25, 2025

Top 11 MailClark Alternatives for Support Teams in 2026

August 19, 2025

12 Best Moveworks Alternatives for 2026

August 19, 2025

Jira Service Management Ticketing System: All You Need To Know in 2026

August 11, 2025

6 Best AI Agents for Support Teams in 2026

What Is a Virtual Assistant in Slack and How Do You Use It?

Jira Service Management vs. Jira Software: What's the Right Tool for Your Team?

Freshdesk Pricing in 2026: What You're Paying For

8 Best AI Knowledge Base Bots for Slack in 2026

Zendesk vs. Slack-Native Ticketing: Which One Should You Choose in 2026?

Jira Service Management Pricing: Which Plan Fits Without Overbuying?

AI Agent 101: A Beginner’s Guide for Support Teams in 2026

Slack–Okta Integration: How To Set Up SSO and User Provisioning in Slack

Top 10 LiveAgent Alternatives in 2026

How To Build a Ticketing System in Notion?

Top 10 Hiver Alternatives for Teams in 2026

Live Chat vs. Chatbot: What B2B Support Teams Actually Need

How To Keep Your Slack-Based Support SLAs on Track

Slack vs. monday.com: Which One Should You Choose in 2026?

The 8 Best Slack AI Integration Tools in 2026

Best 7 External Support Integrations for Slack (2026)

Guide to Integrating Jira With Slack

Slack vs. Trello: Which One Is Better?

10 Best Help Scout Alternatives in 2026

What To Look for in a Live Chat Tool in 2026?