The latest news from ClearFeed team

We're building tools to supercharge your Customer Service teams on Slack & Microsoft Teams. This is where we talk about how and why.

Product Blogs

Introducing Tasks in ClearFeed: Now, Manage Tasks Seamlessly from Slack

Introducing Tasks in ClearFeed: Now, Manage Tasks Seamlessly from Slack

Shipra Sharma
March 26, 2025
Introducing ClearFeed’s Web Chat Widget: Manage Customer Queries On Web Chat Directly from Slack

Introducing ClearFeed’s Web Chat Widget: Manage Customer Queries On Web Chat Directly from Slack

Shipra Sharma
March 13, 2025
ClearFeed’s Asana-Slack Integration: Manage Asana Tasks Without Leaving Slack

ClearFeed’s Asana-Slack Integration: Manage Asana Tasks Without Leaving Slack

Shipra Sharma
March 3, 2025
Now, link MS Teams channels to Slack with ClearFeed

Now, link MS Teams channels to Slack with ClearFeed

Shipra Sharma
February 11, 2025
Introducing ClearFeed’s Prompt Customization: Personalize AI Responses to Your Unique Style and Needs

Introducing ClearFeed’s Prompt Customization: Personalize AI Responses to Your Unique Style and Needs

Shipra Sharma
January 30, 2025
Introducing Kanban View on ClearFeed: Visualize, Prioritize, and Optimise Support Workflows Efficiently

Introducing Kanban View on ClearFeed: Visualize, Prioritize, and Optimise Support Workflows Efficiently

Shipra Sharma
January 28, 2025
New additions to ClearFeed’s Slack-Zendesk integration: AI-powered ticket state transitions, internal comment sync & more

New additions to ClearFeed’s Slack-Zendesk integration: AI-powered ticket state transitions, internal comment sync & more

Shipra Sharma
January 13, 2025
Enhancing the ClearFeed Customer Portal: Customizable Forms, Email Notifications, and Access Controls

Enhancing the ClearFeed Customer Portal: Customizable Forms, Email Notifications, and Access Controls

Joydeep Sen Sarma
January 7, 2025
Introducing ClearFeed’s Custom Views: A Smarter Way to Manage Support Tickets

Introducing ClearFeed’s Custom Views: A Smarter Way to Manage Support Tickets

Shipra Sharma
December 10, 2024
Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

Shipra Sharma
November 8, 2024
Introducing ClearFeed’s AI-Generated Tags: Empower Service Teams with Effective Request Categorization and Actionable Insights

Introducing ClearFeed’s AI-Generated Tags: Empower Service Teams with Effective Request Categorization and Actionable Insights

Shipra Sharma
October 10, 2024
Automate Repetitive Support Workflows and Boost Efficiency by 10x with ClearFeed’s Automations for Slack-Based Ticketing

Automate Repetitive Support Workflows and Boost Efficiency by 10x with ClearFeed’s Automations for Slack-Based Ticketing

Shipra Sharma
September 30, 2024
Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Handle Support Tasks in Slack

Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Handle Support Tasks in Slack

Shipra Sharma
September 23, 2024
Introducing ClearFeed’s Load-Aware Ticket Assignment in Slack, in Collaboration With Rotation App

Introducing ClearFeed’s Load-Aware Ticket Assignment in Slack, in Collaboration With Rotation App

Shipra Sharma
September 9, 2024
ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

Shipra Sharma
September 6, 2024
Introducing ClearFeed's MS Teams-Zendesk Integration: Streamline and Unify Support Across Channels

Introducing ClearFeed's MS Teams-Zendesk Integration: Streamline and Unify Support Across Channels

Shipra Sharma
August 26, 2024
Effortless Channel Management in Slack: Introducing Welcome Messages & Auto Addition of ClearFeed to New Slack Channels

Effortless Channel Management in Slack: Introducing Welcome Messages & Auto Addition of ClearFeed to New Slack Channels

Shipra Sharma
August 14, 2024
Transform Your Slack Channels into a Knowledge Base for Efficient, Automated Support

Transform Your Slack Channels into a Knowledge Base for Efficient, Automated Support

Shipra Sharma
June 6, 2024
Now Set Custom SLA Policy and Business Hours for Different Customer Groups With ClearFeed

Now Set Custom SLA Policy and Business Hours for Different Customer Groups With ClearFeed

Shipra Sharma
April 30, 2024
ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

Shipra Sharma
April 10, 2024
Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

Shipra Sharma
February 22, 2024
Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Automate Your Slack: Free Tools to Execute Common Actions Across Many Channels Effortlessly

Joydeep Sen Sarma
February 21, 2024
Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

Introducing ClearFeed's GPT-Powered Virtual Agent for Efficient, Automated Slack-Based Support

Shipra Sharma
February 16, 2024
Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

Slack Developer Sandboxes - A Guide to Slack App Development for Engineering Teams

Deepak Nayak
January 9, 2024
How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

How ClearFeed Helps Maximize Customer Satisfaction with Slack-Native CSAT Survey

Shipra Sharma
December 21, 2023
Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Shipra Sharma
November 10, 2023
Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

Shipra Sharma
October 16, 2023
ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

ClearFeed Raises $2.7M to Fuel Slack & Teams-Based Customer Service

Joydeep Sen Sarma
October 4, 2023
ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

ClearFeed Recognized As a High Performer in the G2 Fall 2023 Season

ClearFeed Team
September 25, 2023
Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

Now Work on ALL Tickets from Slack: ClearFeed's Enhanced Slack-Zendesk Integration

Shipra Sharma
September 21, 2023
Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Joydeep Sen Sarma
August 30, 2023
What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

What’s New in ClearFeed: Prioritize Employee and Customer Requests on Slack

Happy Das
August 18, 2023
Managing Customer Expectations with Automated OOO Replies from ClearFeed

Managing Customer Expectations with Automated OOO Replies from ClearFeed

Shobith Mallya
June 29, 2023
Streamline Your Customer Support with ClearFeed's Slack-Freshdesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Freshdesk Integration

Shobith Mallya
May 31, 2023
Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Streamline Your Customer Support with ClearFeed's Slack-Zendesk Integration

Rishi Raj Mullur
April 12, 2023
ClearFeed Triage Channels - a New Way to Work with Customers on Slack

ClearFeed Triage Channels - a New Way to Work with Customers on Slack

Joydeep Sen Sarma
April 3, 2023
Introducing ClearFeed Announcements

Introducing ClearFeed Announcements

Rishi Raj Mullur
January 26, 2023
Unlock Support Metrics on Slack with ClearFeed

Unlock Support Metrics on Slack with ClearFeed

Sandhya Manikandan
November 28, 2022
How I stopped worrying about our Customer Slack channels

How I stopped worrying about our Customer Slack channels

Joydeep Sen Sarma
July 26, 2022

Industry Blogs

How to Use Slack Broadcasts to Cut Through the Noise

Happy Das
May 13, 2025

A Step-by-Step Guide to Trello Slack Integration

Happy Das
May 13, 2025

How to Use Slack for Customer Onboarding: A Simple Guide

Happy Das
May 13, 2025

7 Best Slack-Email Integration Apps in 2025

Happy Das
May 6, 2025

The 12 Best Slack Apps for Bug Tracking in 2025

Happy Das
April 28, 2025

How to Build a Successful B2B POC in 2025

ClearFeed Team
April 21, 2025

How to Build an Effective IT Knowledge Base Structure That Scales

ClearFeed Team
April 21, 2025

How to Create a Ticketing System in Airtable?

ClearFeed Team
April 21, 2025

Google Forms Slack Integration: How to Simplify Request Management

Happy Das
April 18, 2025

A Guide to Conversational AI for Customer Service

ClearFeed Team
April 15, 2025

Jira Service Management Alternatives You Should Consider for 2025

ClearFeed Team
April 10, 2025

6 Best Slack Apps for IT Support in 2025

Happy Das
April 9, 2025

The 8 Best Salesforce Service Cloud Alternatives in 2025

ClearFeed Team
April 9, 2025

A Comprehensive Guide to Slack-GitHub Integration

Happy Das
April 3, 2025

ClickUp Chat vs. Slack: Which Is Right for You? [2025]

Happy Das
April 3, 2025

Zendesk vs. Freshdesk: Which Is Right for You in 2025

ClearFeed Team
March 27, 2025

Salesforce Service Cloud: Comprehensive Review, Features, and Ratings

ClearFeed Team
March 27, 2025

How to Integrate Microsoft Teams with Slack?

Happy Das
March 25, 2025

What Is ‘Linear Asks’ and How It Can Help You?

Happy Das
March 25, 2025

Slack Approval Workflow: How to Create One?

Happy Das
March 25, 2025

Jira Service Management 2025: Complete Review, Features, Pricing and Ratings

ClearFeed Team
March 24, 2025

Zendesk vs. Jira Service Management: Which One Is Right for You in 2025

ClearFeed Team
March 21, 2025

A Comprehensive Guide to Slack Connect Bot

Happy Das
March 17, 2025

Incident Escalation Matrix: Definition, Benefits, Implementation, and Processes

Happy Das
March 11, 2025

How to Use Slack for Issue Tracking?

Happy Das
March 11, 2025

Top 10 Freshdesk Alternatives for Customer Support in 2025

Happy Das
March 4, 2025

A Complete Guide on PagerDuty-Slack Integration

Happy Das
February 19, 2025

Intercom Software Features, Pricing, and Pros and Cons

ClearFeed Team
February 18, 2025

Intercom vs. Zendesk: Which One Is Better for You in 2025

ClearFeed Team
February 13, 2025

Zendesk vs. Salesforce Service Cloud: Which One to Choose in 2025

ClearFeed Team
February 6, 2025

Is Freshdesk the Right Choice? Features, Pricing, Pros & Cons Breakdown

ClearFeed Team
February 6, 2025

ITSM Knowlegde Management: Definition, Features, Best Tools, and More

ClearFeed Team
February 3, 2025

How Our Engineering Team Handles Escalations in Slack (And Why It Works)

ClearFeed Team
January 30, 2025

Zendesk Pros and Cons: Is It Worth the Hype?

ClearFeed Team
January 28, 2025

HubSpot Service Hub vs. Zendesk: Which Customer Service Tool Is Better? [2025]

Happy Das
January 24, 2025

How to Improve B2B Customer Experience in 2025

ClearFeed Team
January 22, 2025

Why can't India have it's own OpenAI ?

Joydeep Sen Sarma
January 16, 2025

ITSM Solution: How to Pick the Right One in 2025

Happy Das
January 9, 2025

Customer Service vs. Customer Support: Differences, Best Practices, and More

ClearFeed Team
January 9, 2025

A Guide to B2B Customer Onboarding in 2025

ClearFeed Team
January 9, 2025

What Is B2B Customer Service and How Do It Effectively?

ClearFeed Team
January 3, 2025

The Big Shift in How Companies Help Their Customers [An Interview with Joydeep Sen Sarma]

ClearFeed Team
December 24, 2024

Emerging Trends in the Future of Information Technology Service Management (ITSM)

ClearFeed Team
December 24, 2024

How to Deliver Exceptional Customer Support for Data Platforms: Insights from PlanetScale, StarTree, and Snowplow

ClearFeed Team
December 18, 2024

Slack vs. Microsoft Teams: Which One Fits Your Team?

Happy Das
December 11, 2024

How to Get Started with Salesforce Service Cloud-Slack Integration?

Happy Das
December 9, 2024

ClickUp Ticketing System: How to Get Started with It

ClearFeed Team
December 5, 2024

Top IT Service Management Tools to Explore in 2025

ClearFeed Team
December 2, 2024

A Complete Guide on Using monday.com as a Ticketing System

ClearFeed Team
November 26, 2024

A Comprehensive Guide to Slack Forms (And 7 Best Integrations)

Happy Das
November 25, 2024

A Complete Guide to Slack and Asana Integration

ClearFeed Team
November 20, 2024

How to Set Up Monday.com and Slack Integration

ClearFeed Team
November 20, 2024

How to Use Asana as a Ticketing System?

Happy Das
November 8, 2024

How to Integrate HappyFox with Slack: A Step-by-Step Guide

ClearFeed Team
November 6, 2024

Top SaaS Help Desk Software in 2025

ClearFeed Team
October 28, 2024

How to Set Up Slack-Freshservice Integration

Happy Das
October 21, 2024

How to Integrate BambooHr with Slack: A Step-by-Step Guide

Happy Das
October 21, 2024

How to Set Up Virtual Agent in Jira Service Management

Happy Das
October 15, 2024

9 Customer Support Tools for Slack: Do More, Faster

Happy Das
October 14, 2024

9 Best HR Slack Helpdesks in 2025

Happy Das
October 11, 2024

What to Know About Slack Knowledge Management?

Happy Das
October 1, 2024

How to Set Up and Manage Zendesk Notifications in Slack

Happy Das
September 26, 2024

Best Practices to Organize Your Slack for Maximum Productivity

Happy Das
September 11, 2024

Three Best Ways to Connect Slack and ClickUp

Happy Das
September 11, 2024

How to Get Started with Zendesk Forms?

Happy Das
August 2, 2024

A Complete Guide on Slack Jira Service Management Integration

Sreshtha Das
July 4, 2024

How Does Slack AI Drive Organizational Productivity

Happy Das
July 1, 2024

Slack Lists: What Are They and How Can They Benefit You?

Happy Das
June 24, 2024

A Comprehensive Guide to Integrate Slack and Confluence

Happy Das
June 19, 2024

A Comprehensive Guide to Linear Slack Integration in 2025

Happy Das
June 14, 2024

A Complete Guide on Slack HubSpot Integration

ClearFeed Team
June 13, 2024

A Short Guide to Integrating Slack with Email

ClearFeed Team
May 28, 2024

Help Scout Vs. Zendesk: Which One Is Right for You

Happy Das
April 18, 2024

Understanding Intercom's Pricing Structure: A Comprehensive Guide

Happy Das
April 8, 2024

How to Integrate Notion and Slack: A Comprehensive Guide

Happy Das
April 8, 2024

How to Efficiently Convert Slack Messages into Support Tickets

Happy Das
April 5, 2024

The Ball-Bearing Theory of Corporate Decay

Joydeep Sen Sarma
April 4, 2024

8 Best Intercom Alternatives to Try in 2025

Happy Das
March 20, 2024

A Complete Guide on Slack Helpdesk for Support Teams

Happy Das
March 12, 2024

A Complete Guide to Atlassian Assist in Slack

Happy Das
February 22, 2024

Slack Helpdesk Bots: Core Features for Efficient Team Coordination

Happy Das
February 13, 2024

Is Auto Triage in Freshdesk Worth the Investment?

Happy Das
February 8, 2024

How to Effectively Use Slack's Schedule Message Feature

Happy Das
February 6, 2024

Your Guide to Choosing the Right Zendesk-Slack Integration: 8 Essential Things to Consider

Shipra Sharma
January 18, 2024

Internal Ticketing System: Definition, Benefits, Features, and Examples

Happy Das
January 17, 2024

The Slack-CRM Connection: How to Boost CX and Revenue with Integrated Tools

Happy Das
January 12, 2024

What Are Zendesk Side Conversations & How They Can Help Your Business

Happy Das
January 10, 2024

6 Zendesk Alternatives for Customer Service in 2025

Happy Das
January 9, 2024

7 Best Practices for Ticket Handling in Customer Operations

Happy Das
January 8, 2024

Slack-Intercom Integration: How to Streamline Customer Support

Happy Das
December 26, 2023

How to Turn Slack into a Ticketing System for Your Service Team

Happy Das
December 18, 2023

Slack-Freshdesk Integration: An Approach to Improve Team Collaboration

Happy Das
December 12, 2023

How to Create an Effective Ticket Escalation Process

Happy Das
December 4, 2023

How to Get Started With Slack Analytics

Happy Das
November 29, 2023

10 Essential Features of a Good Customer Service Ticketing System

Happy Das
November 24, 2023

6 Best Ticketing Systems That You Should Use with Slack

Sreyashi
November 21, 2023

How Slack Workflows Drive Customer Experience and Team Productivity

Happy Das
November 16, 2023

Webinar Highlights: Maximizing Customer Success With Shared Slack Channels

ClearFeed Team
November 8, 2023

SLA Breach in Customer Support: How Your Team Can Handle It

ClearFeed Team
November 8, 2023

Zendesk Pricing Explained: How to Break Through License Costs

Happy Das
November 6, 2023

Supercharge customer & employee collaboration on Slack

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