Collaborate seamlessly with customers across tools
ClearFeed bridges the boundaries between Slack, Ticketing systems and Knowledge-Bases. It escalates important requests and provides service level metrics and conversational insights on Slack.
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Immediate tangible value
2-3 Hours
Saved per rep per week
25%
Reduction in response time
20%
Improved CSAT scores
15%
Reduction in SLA Breaches
Learn how ClearFeed helps Auryc(Acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.
Powerful bi-directional integration between Slack and Ticketing
Enable users to talk to support team from slack Let support team reply to slack from ticketing system Retrieve ticket details and subscribe for updates from slack Escalate tickets and post internal notes to tickets from slack
Answer repeated questions on slack from knowledge base
Integrate Slack with existing knowledge base Suggest matching KB links or old slack responses Gather real-time feedback on utility of suggestions
Measure service metrics on slack to scale slack-based support
Measure request load, response time and closure time. Configure and measure SLA breaches.
Stay on top of customer issues that need attention on slack
Reminders for open queries on slack for a given duration. AI assistant flags escalation, frustration, churn-risk, urgency Notifications on Slack DMs, Channels, Emails, or any webhook.
Solutions for different teams on slack
Customer Slack Channels
Scale customer support on slack to 100s of customers with bi-directional ticketing integrations, SLA reporting and reminders for open queries.
