Collaborative Support Platform for Slack-first Teams

Convert Slack channels into a shared queue of requests, respond within SLAs and
convert customer requests to tickets

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Clearfeed | Conversational Support platform for Slack

Your customers love personalized support on Slack!

Before ClearFeed

How do I monitor 100s of requests?

Who is looking at this issue?

Did we close that issue?

How do I meet customer expectations?

Is there a ticket ID?

What about metrics?

Let's Shut down Slack Channels!

After ClearFeed

Single shared queue across channels

Assignment and handovers

Status management

SLA management

Convert threads to tickets

Service Level metrics

Scale support with confidence on Slack

Trusted by customer-centric teams at

Built for Collaboration, Visibility & Efficiency at Scale

Shared queue management within Slack

Consolidate requests from multiple slack channels into a single triage channel
Assign ownership and manage the status of all customer requests
Resolve faster by looping in the right stakeholders within minutes - privately!

Convert Slack chats to tickets

Convert Slack threads into tickets and issues with 1-click
Use ClearFeed ticketing or handover to existing ticketing and issue management systems
Keep slack threads synced with linked tickets and issues bi-directionally
Support custom fields on ticket creation and configurable workflows for escalations

Meet SLAs for different customer groups

Reminders on SLA breaches for response and resolution time by customer cohorts
Notifications on Slack DMs, Channels, different workspaces or any webhook
Daily digest on unsolved requests that need attention

Measure team performance and customer happiness

Measure request load, response times, closure rates and CSAT
Configure business schedules, SLA and measure SLA breaches
Granular break-down of metrics by support reps and customer cohorts

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Broadcast updates to multiple customers

Send or schedule messages with attachments to multiple Slack channels
Share Release updates and maintenance notifications over Slack

AI-Powered Suggested Answers (In Beta)

Suggest matching answers to customer queries on Slack
Break silos, lookup multiple KBs and old Slack discussions

Why customers love us?

Learn how ClearFeed helps Auryc (acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.

Clearfeed has almost 10 or 15 times bought to my attention, that ... there has been no response to the customer. This is where ClearFeed really shines. The way it differentiates between the customer and the responder is brilliant.

“If they say something and we generate a ticket - our customers love it and feel like “These guys are on it”. Plus now they get status updates on email and Slack.”

“We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.”