Conversational Support Platform for Slack

Convert Slack channels into a shared queue of requests, respond within SLAs, convert customer requests to tickets and answer questions automatically from KBs

ClearFeed | Hero section image
Decoration

Customers and Employees love Support on Slack

Before ClearFeed

wrong mark
Who is looking at this issue?
wrong mark
Did we close that issue?
wrong mark
How do I monitor 100s of Slack channels?
wrong mark
How do I meet customer expectations?
wrong mark
Is there a ticket ID?
wrong mark
What about metrics?
wrong mark
How can I deflect repeated queries?
right arrow
Let's Shut down Slack Channels!

After ClearFeed

right tick mark
Clear assignment and handover
right tick mark
Status management
right tick mark
Single queue across channels
right tick mark
SLA management
right tick mark
Integrate Slack with ticketing
right tick mark
Support metrics
right tick mark
GPT-Powered Answers from KBs & Docs
right arrow
Scale support with confidence on Slack

Top Support teams love ClearFeed!

testRigor logoAcryl Data logoastronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
Shravan Ashok profile picCastAI logo
quotes logo
The perfect way to scale customer delight on Slack! ClearFeed is directly enabling us to give our customers a world-class support experience.
quotes logo
Shravan Ashok
Staff Technical Program Manager, CastAI
Shravan Ashok profile picChronosphere logo
quotes logo
Customer Support Experience Differentiator. We reduced friction in supporting our customers and increased efficiencies within the support team by implementing Clearfeed.
quotes logo
Tom Walker
Head of Customer Support Engineering, Chronosphere
Barrett S profile picBigeye logo
quotes logo
Game changing for managing Customer Slack channels. ClearFeed has streamlined our response & escalation process
quotes logo
Barrett Summerlin
Chief of Staff | Operations | Customer Success, Bigeye
Partha Pratim C profile picPlum logo
quotes logo
Simple, Seamless Integration to handle customer support from Slack. Clearfeed is super simple to use. Zero fluff, maximum utility.
quotes logo
Partha Pratim C.
Program Manager - Product, Plum
Kevin C profile pictestRigor logo
quotes logo
Exactly what we needed!. Clearfeed allows us to scale our homely approach to customer support through Slack.
quotes logo
Kevin Carroll
Support & QA Manager, testRigor
Kevin C profile picFacets.cloud logo
quotes logo
Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us.
quotes logo
Prashant Dhanke
Founding Member | CISO | Customer Success, Facets
Kevin C profile picCoreWeave logo
quotes logo
In addition to their own ticketing system, they make it easier than ever to create a support ticket on our ticketing system for problems that require escalation outside of Slack.
quotes logo
Taylor Milova
Client Success Manager, CoreWeave

Solutions for different teams on Slack

How does ClearFeed help scale customer Slack channels?

Press M on your keyboard to unmute

2 ways of using ClearFeed

Standalone Slack Native Helpdesk
Shared Queue
Shared Queue
Tickets
Tickets
SLA Management
SLA Management
Slack Frontend for existing Helpdesk
Zendesk iconSlack Jira iconFreshdesk icon
Salesforce iconHubspot icon

Features for Efficient Slack Based Support

With ClearFeed, Support & CSM teams can manage support over Slack more efficiently, with lower response times & greater accountability.
Triage Channels

Triage Channels

Track and respond to requests across customers from one channel.

Know More
Ticketing Integrations

Ticketing Integrations

Keep the team working from their preferred platform while keeping all integrations in bi-directional sync.

Know More
Service metrics

GPT-Powered Answers

ClearFeed increases efficiency with automated AI-generated responses on Slack by indexing Knowledge Sources.

Know More

Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Meet our investors

Surge
8VC logo
Learn more about us

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Learn More
right-arrow

Trusted by Leaders

Integrate ClearFeed with your support stack in under an hour with handheld white glove support.

G2 Best Support Summer 2023 badgeG2 High Performer Summer 2023 badgeG2 Easiest Setup Summer 2023 badge

Pricing based on agents

decoration

Streamline upto 10 customer channels- for free!

Try it freeGet a Demo