🚀  ClearFeed is a part of Sequoia Surge 07 Cohort. Read More

Collaborative Support Platform for Slack-first Teams

Convert Slack channels into a shared queue of requests, respond within SLAs and
convert customer requests to tickets

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Clearfeed | Conversational Support platform for Slack
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Your customers love personalized support on Slack!

Before ClearFeed

How do I monitor 100s of requests?
Who is looking at this issue?
Did we close that issue?
How do I meet customer expectations?
Is there a ticket ID?
What about metrics?
Let's Shut down Slack Channels!

After ClearFeed

Single shared queue across channels
Assignment and handovers
Status management
SLA management
Convert threads to tickets 
Service Level metrics
Scale support with confidence on Slack

Trusted by customer-centric teams at

Built for Collaboration, Visibility & Efficiency at Scale

Shared queue management within Slack

Convert Slack chats to tickets

Meet SLAs for different customer groups

Measure team performance and customer happiness

Broadcast updates to multiple customers

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AI-Powered Suggested Answers (In Beta)

Why customers love us?

Learn how ClearFeed helps Auryc (acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.

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Clearfeed has almost 10 or 15 times bought to my attention, that ... there has been no response to the customer. This is where ClearFeed really shines. The way it differentiates between the customer and the responder is brilliant.

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“If they say something and we generate a ticket - our customers love it and feel like “These guys are on it”. Plus now they get status updates on email and Slack.”

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“We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.”

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Amod Setlur

Co-Founder and VP of Products (Auryc)
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Use Cases

Solutions for different teams on Slack

Solutions purpose built for Customer Support/Success, Engineering and IT teams to track, prioritize & resolve critical customer requests.

Customer Slack Channels

Scale customer support on Slack to 100s of customers, respond within SLAs and covert slack threads to tickets

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Internal Product Support

Streamline and resolve queries from customer facing teams faster on Slack

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IT Help Desk

Support internal employees on Slack with conversational ticketing

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Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Featured Articles

Secure from Day 1

ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.

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SOC2 Type 2 Certified

Secure encryption of data

Scale support to 100s of customers on Slack

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See What Our Customers Have to Say !

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

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Mid-Market (51-1000 emp.)

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin C.

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Mid-Market (51-1000 emp.)

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett S.

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Mid-Market (51-1000 emp.)

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen K.

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Small-Business (50 or fewer emp.)

"Super easy way to handle customer support on Slack"

Their slack automation around SLAs and notifications (especially the triage feature) is super helpful.

Vignesh M.

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Small-Business (50 or fewer emp.)

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Kartik A.

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Small-Business (50 or fewer emp.)

"It's keeping me in order."

It is very helpful for keeping track of pending tasks and getting notified so we don't miss anything.

Bhishmendra M.

Software Engineer

Small-Business (50 or fewer emp.)

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman M.

Software Engineer

Small-Business (50 or fewer emp.)

Scale support to 100s of customers on Slack

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