Create, subscribe, update and stay on top of tickets and issues directly from Slack. Use AI to find urgent customer escalations, get service-metrics and deep insights into customer issues.
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Saved per rep per week
Reduction in response time
Reduction in SLA Breaches
Improved CSAT scores
Solutions purpose built for Customer Support/Success, Engineering and IT teams to track, prioritize & resolve critical customer requests.
Scale customer support on Slack to 100s of customers with bi-directional ticketing integrations, SLA reporting and reminders for open queries.
Automate ticket & knowledge base look-up and escalation management from Slack.
Support internal employees on Slack with detailed service metrics and bi-directional ticketing integrations.
Enable users to talk to support team from Slack
Let support team reply to Slack from Ticketing system.
Retrieve ticket details and subscribe forupdates from Slack
Escalate tickets and post internal notes to tickets from Slack
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Integrate Slack with existing knowledge base
Suggest matching KB links or old Slack threads
Gather real-time feedback on utility of suggestions
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Measure request load, response time and closure time
Configure and measure SLA breaches.
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Reminders for pending customer queries on Slack.
AI assistant flags escalation, frustration, churn-risk, urgency.
Notifications on Slack DMs, Channels, Emails, or any webhook.
Learn how ClearFeed helps Auryc (acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.
ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.
The most comprehensive certification that our system is designed to keep our customers’ sensitive data secure.
All customer data is encrypted at rest and in transit, and access is protected behind your enterprise SSO.
