🚀  ClearFeed is a part of Sequoia Surge 07 Cohort. Read More

Solve customer issues faster on Slack

Create, subscribe, update and stay on top of tickets and issues directly from Slack. Use AI to find urgent customer escalations, get service-metrics and deep insights into customer issues.

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Trusted by customer-centric teams at

Immediate tangible value

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2-3 Hours

Saved per rep per week

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25%

Reduction in response time

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15%

Reduction in SLA Breaches

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20%

Improved CSAT scores

Use Cases

Solutions for different teams on Slack

Solutions purpose built for Customer Support/Success, Engineering and IT teams to track, prioritize & resolve critical customer requests.

Customer Slack Channels

Scale customer support on Slack to 100s of customers with bi-directional ticketing integrations, SLA reporting and reminders for open queries.

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Support Escalation Desk

Automate ticket & knowledge base look-up and escalation management from Slack.

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IT Help Desk

Support internal employees on Slack with detailed service metrics and bi-directional ticketing integrations.

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customers
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Bring Ticketing into Slack

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Enable users to talk to support team from Slack

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Let support team reply to Slack from Ticketing system.

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Retrieve ticket details and subscribe forupdates from Slack

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Escalate tickets and post internal notes to tickets from Slack

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Integrate Slack with Knowledge Bases

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Integrate Slack with existing knowledge base

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Suggest matching KB links or old Slack threads

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Gather real-time feedback on utility of suggestions

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Measure service metrics on Slack

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Measure request load, response time and closure time

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Configure and measure SLA breaches.

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AI generated reminders for Slack requests

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Reminders for pending customer queries on Slack.

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AI assistant flags escalation, frustration, churn-risk, urgency.

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Notifications on Slack DMs, Channels, Emails, or any webhook.

Why customers love us?

Learn how ClearFeed helps Auryc (acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.

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“We loved the ability to just add a ticket emoji - and the magic happens! The entireconversation ofmultiple messages that are related, magically justmakes it to the system of record.”

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“If they say something and we generate a ticket - our customers love it and feel like “These guys are on it”. Plus now they get status updates on email and Slack.”

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Clearfeed has almost 10 or 15 times bought to my attention, that ... there has been no response to the customer. This is where ClearFeed really shines. The way it differentiates between the customer and the responder is brilliant.

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“We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.”

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Amod Setlur,

Co-Founder and VP of Products (Auryc)

ClearFeed + the tools you love

ClearFeed connects to your favourite tools to help stay on top of customer conversations.

Secure from Day 1

ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.

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SOC2 Type 2 Certified

The most comprehensive certification that our system is designed to keep our customers’ sensitive data secure.

Secure encryption of data

All customer data is encrypted at rest and in transit, and access is protected behind your enterprise SSO.