Conversational Support Platform for Slack

Convert Slack channels into a shared queue of requests, respond within SLAs and
convert customer requests to tickets

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Top Support teams love ClearFeed!

We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.

Amod Setlur

Co founder and VP of Product, Auryc

Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience

Greg Bakken

Head of Technical Services (Glean)

Simple, Seamless Integration to handle customer support from Slack. Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product, Plum

Game changing for managing Customer Slack channels. ClearFeed has streamlined our response & escalation process

Barrett Summerlin

Chief of Staff | Operations | Customer Success, Bigeye

Essential to build and scale customer success. Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen Kumar

Founder's Office - Success, Hatica

Exactly what we needed!. Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager, testRigor

Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success, Facets

USE CASES

Solutions for different teams on Slack

Customer Slack Channels

Scale customer support on Slack to 100s of customers, respond within SLAs and covert slack threads to tickets.

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How Auryc used ClearFeed to provide a delightful customer experience on Slack?

Internal Product Support

Streamline and resolve queries from customer facing teams faster on Slack.

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Internal Support using Slack + Zendesk: How PlumHQ found success with ClearFeed.

IT Help Desk

Support internal employees on Slack with conversational ticketing.

READ THE CASE STUDY

BENlabs & ClearFeed - the IT Helpdesk challenge

Pricing based on agents

Streamline upto 10 customer channels- for free!

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How does ClearFeed scale customer channels ?

Features for Efficient Slack Based Support

With ClearFeed, Support & CSM teams can manage support over Slack more efficiently, with lower response times & greater accountability.

Triage Channels

Triage Channels

Track and respond to requests across customers from one channel.

Ticketing Integrations

Ticketing Integrations

Keep the team working from their preferred platform while keeping all integrations in bi-directional sync.

Service metrics

Service metrics

Measure request volume, response times, time spent and plan capacity better.

Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Meet our investors

Surge

Learn more about us

Featured Articles

Streamline Your Customer Support with ClearFeed's Slack Zendesk Integration

ClearFeed Triage channels - a new way to work with customers on Slack

3 Best Ways to Connect Slack Channels to Zendesk in 2023

Secure from Day 1

ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.

SOC2 Type 2 Certified

Secure encryption of data

Scale support to 100s of customers on Slack

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