Collaborative Support Platform for Slack-first Teams
Convert Slack channels into a shared queue of requests, respond within SLAs and convert customer requests to tickets
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Your customers love personalized support on Slack!
How do I monitor 100s of requests?
Who is looking at this issue?
Did we close that issue?
How do I meet customer expectations?
Is there a ticket ID?
What about metrics?
Let's Shut down Slack Channels!
Single shared queue across channels
Assignment and handovers
Convert threads to tickets
Service Level metrics
Scale support with confidence on Slack
Trusted by customer-centric teams at
Built for Collaboration, Visibility & Efficiency at Scale
Shared queue management within Slack
Consolidate requests from multiple slack channels into a single triage channel
Assign ownership and manage the status of all customer requests
Resolve faster by looping in the right stakeholders within minutes - privately!
Convert Slack chats to tickets
Convert Slack threads into tickets and issues with 1-click
Use ClearFeed ticketing or handover to existing ticketing and issue management systems
Keep slack threads synced with linked tickets and issues bi-directionally
Support custom fields on ticket creation and configurable workflows for escalations
Meet SLAs for different customer groups
Reminders on SLA breaches for response and resolution time by customer cohorts
Notifications on Slack DMs, Channels, different workspaces or any webhook
Daily digest on unsolved requests that need attention
Measure team performance and customer happiness
Measure request load, response times, closure rates and CSAT
Configure business schedules, SLA and measure SLA breaches
Granular break-down of metrics by support reps and customer cohorts
Broadcast updates to multiple customers
Send or schedule messages with attachments to multiple Slack channels
Share Release updates and maintenance notifications over Slack
AI-Powered Suggested Answers (In Beta)
Suggest matching answers to customer queries on Slack
Break silos, lookup multiple KBs and old Slack discussions
Why customers love us?
Learn how ClearFeed helps Auryc (acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.
Clearfeed has almost 10 or 15 times bought to my attention, that ... there has been no response to the customer. This is where ClearFeed really shines. The way it differentiates between the customer and the responder is brilliant.
“If they say something and we generate a ticket - our customers love it and feel like “These guys are on it”. Plus now they get status updates on email and Slack.”
“We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.”