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Conversational Support Platform for Slack

Convert Slack channels into a shared queue of requests, respond within SLAs, convert customer requests to tickets and answer questions automatically from KBs

ClearFeed | Hero section image

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Customers and Employees love Support on Slack

Before ClearFeed

Who is looking at this issue?

Did we close that issue?

How do I monitor 100s of Slack channels?

How do I meet customer expectations?

Is there a ticket ID?

What about metrics?

How can I deflect repeated queries?

Let's Shut down Slack Channels!

After ClearFeed

Clear assignment and handover

Status management

Single queue across channels

SLA management

Integrate Slack with ticketing

Support metrics

GPT-Powered Answers from KBs & Docs

Scale support with confidence on Slack

Top Support teams love ClearFeed!

The perfect way to scale customer delight on Slack! ClearFeed is directly enabling us to give our customers a world-class support experience.

Shravan Ashok

Staff Technical Program Manager, CastAI

Customer Support Experience Differentiator. We reduced friction in supporting our customers and increased efficiencies within the support team by implementing Clearfeed.

Tom Walker

Head of Customer Support Engineering, Chronosphere

Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience

Greg Bakken

Head of Technical Services (Glean)

Game changing for managing Customer Slack channels. ClearFeed has streamlined our response & escalation process

Barrett Summerlin

Chief of Staff | Operations | Customer Success, Bigeye

We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.

Amod Setlur

Co founder and VP of Product, Auryc

Simple, Seamless Integration to handle customer support from Slack. Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product, Plum

Exactly what we needed!. Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager, testRigor

Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success, Facets

In addition to their own ticketing system, they make it easier than ever to create a support ticket on our ticketing system for problems that require escalation outside of Slack.

Taylor Milova

Client Success Manager, CoreWeave

Solutions for different teams on Slack

Customer Slack Channels

Scale customer support on Slack to 100s of customers, respond within SLAs and convert Slack threads to tickets.

READ THE CASE STUDY

Improving Support Workflow: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

Engineering Escalation Desk

Streamline and resolve queries from customer facing teams faster on Slack.

READ THE CASE STUDY

Internal Support using Slack + Zendesk: How PlumHQ found success with ClearFeed.

IT Help Desk

Support internal employees on Slack with conversational ticketing.

READ THE CASE STUDY

BENlabs & ClearFeed - the IT Helpdesk challenge

How does ClearFeed help scale customer Slack channels?

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2 ways of using ClearFeed

Standalone Slack Native Helpdesk

Shared Queue

Shared Queue

Tickets

Tickets

SLA Management

SLA Management

Slack Frontend for existing Helpdesk

Slack Jira icon

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Features for Efficient Slack Based Support

With ClearFeed, Support & CSM teams can manage support over Slack more efficiently, with lower response times & greater accountability.

Triage Channels

Triage Channels

Track and respond to requests across customers from one channel.

Ticketing Integrations

Ticketing Integrations

Keep the team working from their preferred platform while keeping all integrations in bi-directional sync.

Service metrics

GPT-Powered Answers

ClearFeed increases efficiency with automated AI-generated responses on Slack by indexing Knowledge Sources.

Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Meet our investors

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Learn more about us

Featured Articles

Chronosphere Case Study

Improving Support Workflow: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

ClearFeed Triage channels - a new way to work with customers on SlackClearFeed Triage channels - a new way to work with customers on Slack

ClearFeed Triage channels - a new way to work with customers on Slack

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Trusted by Leaders

Integrate ClearFeed with your support stack in under an hour with handheld white glove support.

G2 Best Support Summer 2023 badge

G2 High Performer Summer 2023 badge

G2 Easiest Setup Summer 2023 badge

Pricing based on agents

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Streamline upto 10 customer channels- for free!

Try it free Get a Demo