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Conversational Support platform for Slack

Convert Slack channels into a single queue of requests, respond within SLAs and handover customer Slack threads to tickets and issues

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Customers love personalised support on Slack!

Before ClearFeed

How do I monitor 100s of slack channels?
Who is looking at this issue?
Did we close that issue?
How do I meet customer expectations?
Is there a ticket ID?
What about metrics?
Let's Shut down Slack Channels!

After ClearFeed

Assignment and handovers
Status management
Single shared queue across channels
SLA management
Integrate slack with ticketing
Service Level metrics
Scale support with confidence on Slack

Trusted by customer-centric teams at

Built for Collaboration, Visibility & Efficiency at Scale

Shared queue management within Slack

Meet SLAs with Smart Alerts

Broadcast updates to multiple customers


Handover Slack chats to your favorite tools

Measure team performance and customer happiness

AI-Powered Suggested Answers (In Beta)

Why customers love us?

Learn how ClearFeed helps Auryc (acq. Heap Analytics) to reduce response times and offer a great experience to their customers on Slack.


Clearfeed has almost 10 or 15 times bought to my attention, that ... there has been no response to the customer. This is where ClearFeed really shines. The way it differentiates between the customer and the responder is brilliant.


‚ÄúIf they say something and we generate a ticket - our customers love it and feel like ‚ÄúThese guys are on it‚ÄĚ. Plus now they get status updates on email and Slack.‚ÄĚ


‚ÄúWe loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.‚ÄĚ


Amod Setlur

Co-Founder and VP of Products (Auryc)
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Use Cases

Solutions for different teams on Slack

Solutions purpose built for Customer Support/Success, Engineering and IT teams to track, prioritize & resolve critical customer requests.

Customer Slack Channels

Scale customer support on Slack to 100s of customers with bi-directional ticketing integrations, SLA reporting and reminders for open queries.

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Support Escalation Desk

Automate ticket & knowledge base look-up and escalation management from Slack.

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IT Help Desk

Support internal employees on Slack with detailed service metrics and bi-directional ticketing integrations.

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Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Featured Articles

Secure from Day 1

ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.

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SOC2 Type 2 Certified

Secure encryption of data

Keeps all responses fast, accurate, and human

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