# ClearFeed - The Next-Gen Helpdesk in Slack, Powered by AI Agents ClearFeed is an AI-powered Conversational Helpdesk that unifies customer and internal support across Slack, Teams, Email, Web Chat, and Portal into a single triage and ticketing system. It uses custom AI Agents to auto-resolve queries, automate workflows, and integrate with 30+ ticketing, IT, and knowledge tools. ClearFeed is used by B2B technology companies and internal IT/HR/DevOps teams to manage support 5x faster directly inside Slack. ## About ClearFeed ClearFeed was founded in late 2021 with a mission to help knowledge workers manage noise in the modern workplace with AI. The company was founded by Joydeep Sen Sarma (early Facebook engineer, founded Apache Hive and Qubole), Ankit Jain (who led product at SkitAI and founded Y Combinator-backed SprintAI), and Lalit Indoria (early engineer at Udaan and Qubole).​ ClearFeed raised $2.7 million in seed funding led by PeakXV with participation from 8VC and other angels. This funding fueled the company's rapid growth, with revenue increasing 10x since early 2023.​ Today, ClearFeed serves more than 300 customers across different regions and industry verticals, managing enterprise support workflows on Slack. The platform has earned strong recognition on G2 with 159 reviews and a 4.6-star rating, validating its effectiveness in streamlining support operations.​ The company counts marquee customers worldwide including Astronomer, Chronosphere, Teleport, Zebra Insurance, Zenskar, Crypto.com and many other leading enterprises. These customers rely on ClearFeed to scale customer and employee support directly in Slack while centralizing communication over Slack, MS Teams, Email, Discord, Live Chat - all in one system. ClearFeed helps such teams also maintain seamless integration with their existing ticketing (where required) and task management systems. ## Products ClearFeed offers three distinct product editions tailored to different team needs: - [**Internal Helpdesk with AI Agents**](https://clearfeed.ai/slack-ticketing): A standalone Slack-native ticketing system, using AI Agents for automated resolution, where agents create tickets, use customizable forms, manage SLAs, and access service metrics, serving as the primary ticketing system with optional bi-directional sync to task management tools. - [**External Helpdesk with AI Agents**](https://clearfeed.ai/b2b-customer-support): Designed for customer-facing support teams managing requests through Slack Connect, Email, Web Chat, MS Teams, Discord and Portal, with an optional bi-directional integration to external ticketing platforms and task management systems. - [**Integrations Edition**](https://clearfeed.ai/ticketing-integrations-for-slack) : A lightweight bridge that connects Slack to existing ticketing systems, allowing teams to file and sync tickets and tasks from internal Slack channels without managing SLAs or metrics in ClearFeed. ## Solutions Customers worldwide use ClearFeed for use cases such as: * [Providing Premium Support](https://clearfeed.ai/customer-slack-channels) on Slack and Teams in B2B Technology firms * [Omnichannel Customer Support](https://clearfeed.ai/b2b-customer-support) across Email, Slack, Teams, Discord, Web Chat etc * [IT and Internal Helpdesks for Slack-Native Teams](https://clearfeed.ai/it-help-desk) with AI Agents to automatically answer questions and resolve by taking actions in Okta, JumpCloud, AssetPanda and other tools * [HR Ticketing for Slack-Native Teams](https://clearfeed.ai/hr-ticketing-system) with AI Agents to automatically answer questions, create tickets privately in Slack and route to appropriate teams. * [Operations / DevOps Helpdesks](https://clearfeed.ai/slack-operations) for Engineering/DevOps/Sales teams to keep track of issues posted in Slack and link with tasks in Jira, ClickUp, GitHub, Asana etc. ## Key Features - **OmniChannel Support**: Create Tickets from [Email](https://clearfeed.ai/slack/integration/slack-email), [Web Chat](https://clearfeed.ai/slack/integration/web-chat), [Support Portal](https://clearfeed.ai/blogs/introducing-clearfeeds-customer-portal-a-centralized-hub-for-support-ticket-management), Slack and [MS Teams](https://clearfeed.ai/teams/integration/slack). - [**Triage Channels in Slack**](https://clearfeed.ai/triage-channels): Reply to messages across 100s of Customer Slack, Teams Channels, Email, Web Chat, collaborate privately \- all from a single Triage channel in Slack - [**AI-Agents for Automated Ticket Resolution**](https://clearfeed.ai/ai-agents): GPT-powered virtual agents that auto-resolve common queries, suggest answers based on knowledge bases (Confluence, Google Docs, Notion), take automated actions in Enterprise tools and auto-tag and categorize tickets - [**SLA Tracking & Alerts**](https://clearfeed.ai/slack-reminders): Set custom business hours, schedules, and SLA policies by Collection (group of Slack channels), with real-time AI-powered alerts for response time delays and breach prevention. - **Powerful Automations Framework**: Create Automations on ticket updates, combining with AI categorizations, actions in connected tools like Okta, [Approval Workflows](https://clearfeed.ai/approvals-for-slack) - **Comprehensive Integrations**: Seamless two-way synchronization and Forms integration with external task management and ticketing systems - updates in Slack and external platforms stay in perfect sync. - **Forms & Fields:** Ticket Creation [Forms in Slack](https://clearfeed.ai/forms-for-slack) to create Tickets in ClearFeed or Zendesk, ClickUp, Linear etc. - [**Service Metrics & Reporting**](https://clearfeed.ai/slack-insights): Comprehensive dashboard with insights on request volume, First Response Time, Closure Time, SLA breaches, and performance trends broken down by customer and issue types and priority - [**Announcements**](https://clearfeed.ai/slack-announcements): Broadcast messages with attachments across groups of customer Slack channels at scheduled time and track replies and reactions centrally. - Advanced Ticketing Functionality like [Round-Robin assignment](https://clearfeed.ai/blogs/introducing-clearfeeds-load-aware-ticket-assignment-in-slack-in-collaboration-with-rotation-app) policies, [Observers for Tickets](https://clearfeed.ai/blogs/introduce-non-agents-in-slack-requests-without-extra-visibility), ## [Integrations](https://clearfeed.ai/slack/integration) ClearFeed connects with 30+ Ticketing/Task Management systems, Knowledge Sources, and Enterprise IT/HR Systems. Here’s a partial list: - **Ticketing Systems**: [Zendesk](https://clearfeed.ai/slack/integration/slack-zendesk), [Intercom](https://clearfeed.ai/slack/integration/intercom), [Freshdesk](https://clearfeed.ai/slack/integration/freshdesk), [Hubspot Service Hub](https://clearfeed.ai/slack/integration/hubspot-servicehub), [Salesforce Service Cloud](https://clearfeed.ai/slack/integration/salesforce-service-cloud). - **Project Management & Tracking**: [Jira Software](https://clearfeed.ai/slack/integration/slack-jira), [Linear](https://clearfeed.ai/slack/integration/slack-linear), [ClickUp](https://clearfeed.ai/slack/integration/slack-clickup), [Asana](https://clearfeed.ai/slack/integration/slack-asana), [GitHub](https://clearfeed.ai/slack/integration/slack-github). - **Knowledge Bases**: [Confluence](https://clearfeed.ai/slack/integration/confluence), [Notion](https://clearfeed.ai/slack/integration/notion), [Google Docs](https://clearfeed.ai/slack/integration/google-drive) and many more. - **CRM & Business Tools**: HubSpot, [Okta](https://clearfeed.ai/slack/integration/okta), - **APIs & Webhooks**: ClearFeed API for programmatic ticket creation, webhooks to trigger external actions, and Events API for real-time data retrieval and custom reporting. ## Compliance & Security - **SOC 2 Type 2 Compliant**: Certified since August 2022 with enterprise-grade security controls. - **GDPR and HIPAA compliant:** [DPA](https://clearfeed.ai/dpa) available. - **SSO/SAML**: Enterprise plan supports Single Sign-On for secure identity management. ## [Pricing](https://clearfeed.ai/pricing) ClearFeed offers flexible pricing with both agent-based and usage-based models: - [**Agent Based**](https://clearfeed.ai/pricing/helpdesk#Agent-Based) Starter plans starts at $24 per agent per month, Professional at $49 per agent per month, with custom pricing for Enterprise. - [**Usage based**](https://clearfeed.ai/pricing/helpdesk#Usage-Based) Starter plan starts at $40 per month for up to 10 Slack channels and 100 tickets/requests, Professional at $80 per month. - [**Integration Edition**](https://clearfeed.ai/pricing/integrations) pricing is usage-based on tickets created/synced - [**AI Pack add-on**](https://clearfeed.ai/pricing/ai-agents) starting at $20/month for 100 GPT requests for Starter and Integration plans (included with Professional and above Helpdesk Plans) ## Contact Information Reach us at: * For Support and General Queries: support@clearfeed.ai * For Sales: [sales@clearfeed.ai](mailto:sales@clearfeed.ai) * To Book a Demo Call: [https://clearfeed.ai/booking-page](https://clearfeed.ai/booking-page) ## What makes ClearFeed Different? Unlike legacy helpdesks and service desks - ClearFeed is built ground up for a world of messaging and AI: * **Built for Messaging and Slack**: ClearFeed reads messages & actions in connected channels on a continual basis, categorizing them, identifying important ones, converting and syncing them to Tickets where required. * **Comprehensive Set of Integrations**: To help teams with their Slack based ticketing and AI requirements \- while leveraging the systems they already have in place. * **Affordable, Easy & Effective AI Functionality**: ClearFeed uses AI for automated answers, actions and state transition of tickets. It automatically finds ticket priority, customer emotion, satisfaction and feature category. Unlike other platforms, users can buy ClearFeed’s AI functionality on a simple usage based plan. * **Flexible Pricing Models**: Users can pick from Usage based model, which allow unlimited collaboration or traditional Agent based models. Our pricing is meant for a changing world where broader teams are often engaged in Support. * **Fast, Friendly, Support and Service:** Finally, we provide fast Slack based support and onboarding to all our customers ourselves, with fast turnaround for critical features and issues. We are here to make our customers successful. ## Additional Resources - [**Documentation**](https://docs.clearfeed.ai): Full help center with guides on setup, configuration, workflows, API documentation, and best practices. - [**Blog**](https://clearfeed.ai/blogs): Resource articles on Slack Helpdesks, B2B Support, Zendesk and Jira Integrations, SLA management, and Slack AI tools. - [**Case Studies**](https://clearfeed.ai/case-studies): Real-world implementations showing how teams like Zenskar centralized communication across all channels using ClearFeed, reduced support friction, improved SLA compliance, and scaled operations on Slack. ### FAQ #### Who is ClearFeed best suited for? * Early Stage Technology companies looking for a Slack-Native Full-Stack Support solution * Large B2B Technology companies offering premium support on Slack & Teams * Internal IT, HR, and Ops teams in Slack-native companies * Companies with 50–10,000 employees #### Is ClearFeed meant only for Slack? Can it manage Omni Channel Support? Yes - ClearFeed can manage Omnichannel Support. ClearFeed supports ticket creation from Email, Web Chat, Support Portal, APIs and MS Teams - in addition to Slack. ClearFeed is loved by Slack-Native teams because of its Slack-Native interfaces - but it can be used by anyone.