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If you've been using Halp to manage internal support requests through Slack, you've probably noticed something's off — or you got a message telling you to "migrate." Here's what happened: Atlassian acquired Halp in 2020 and discontinued it as a standalone product in mid-2024. They moved the features into Jira Service Management (JSM) and called it Atlassian Assist. That might sound reasonable, but what you actually get is a swap: the simple, Slack-based tool you had for a clunkier platform built for a different workflow.
If your IT, HR, or ops team picked Halp because it was easy and required no ongoing maintenance, that's a problem. Maybe you've outgrown JSM, or you never wanted to migrate in the first place. Maybe you're starting fresh and want something closer to the old Halp. Either way, we tested the top options. Here are the best alternatives.
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How Did We Evaluate the Best Halp Alternatives (Now Known as Atlassian Assist)?
There are plenty of "best Halp alternatives" lists out there. Most of them list every Slack-connected tool. We only included tools that do what Halp actually did: turn a Slack or Teams message into a support ticket without forcing the requester to leave the conversation. If a tool required employees to log in to a separate portal to submit requests, we excluded it.
We also skipped tools that are project management software with a helpdesk label slapped on. If Jira Service Management already felt like too much, those won't help. For the tools that made the list, we either signed up for free trials, walked through live demos, or set up the product ourselves and tested it with real support scenarios. Here's what we looked at:
- Ease of setup and daily use. For the person submitting a request and for the agent handling it. If either experience felt clunky or required more than a few clicks to figure out, that was a red flag.
- Slack and Teams integration depth. Not just "does it connect" but how naturally it fits into the actual conversation flow — emoji reactions, thread-based replies, ticket creation, status updates, all of it.
- Ticket management. Queues, assignment rules, priorities, SLAs, and how easy it is to get an overview of what's open without leaving your tool of choice.
- Automation. Auto-assignment, routing rules, acknowledgment messages, follow-up reminders — the kind of workflow automation that saves your IT or HR team from doing repetitive manual work.
- Reporting and visibility. Useful enough to show your team leads what's actually happening, without requiring a data analyst to interpret.
- Pricing fairness. Given that Halp was beloved partly for being affordable, we paid attention to whether its pricing scales reasonably for small- to mid-sized teams.
After all of that, we narrowed it down to the tools genuinely worth your time.
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Best Halp (Atlassian Assist) Alternatives at a Glance
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5 Best Halp (Atlassian Assist) Alternatives in 2026
1. ClearFeed
ClearFeed is a Slack-native conversational support platform that turns Slack channels into a structured helpdesk — without forcing teams to abandon their existing workflows. It serves both internal helpdesks (IT, HR, Ops, Finance) and external customer support (B2B companies using Slack Connect with customers).Â
Rather than making people switch to a separate ticketing tool, ClearFeed layers ticket management, AI-powered answers, SLA tracking, and deep integrations directly on top of Slack. It is primarily the modern alternative to Halp/Atlassian Assist — simpler to use, more broadly integrated, and significantly more AI-capable.
Key Features
- Slack-native ticketing: Tickets can be created manually or automatically from any Slack message, emoji reaction, DM, or form submission. Teams manage everything from a central triage channel without leaving Slack.
- AI-powered answers & deflection: Indexes knowledge bases (Confluence, Notion, Google Drive, websites) and uses GPT-4 to auto-answer questions or assist agents privately, significantly reducing repetitive ticket volume.
- Comprehensive integrations: Two-way sync with Zendesk, Jira, Freshdesk, Salesforce, Intercom, HubSpot, ClickUp, Linear, Asana, and GitHub.Â
- Proactive SLA management: Customizable SLA rules, AI-powered breach detection (identifies which messages actually need a response), and detailed SLA reporting at aggregate and ticket levels.
- Forms & automations: Rich intake forms embeddable in Slack, auto-fill via AI, conditional routing logic, CSAT surveys on closure, and webhook-based connections to external tools.
- Approval workflows: Trigger, approve/reject, and route approvals entirely within Slack with a full audit trail.
- Broadcast announcements: Schedule announcements across multiple customer channels simultaneously.
Pros
- Fully Slack-native with minimal learning curve — agents create, manage, and respond to tickets without ever leaving Slack
- AI-powered across all plans — GPT-4-based answer deflection, AI-assisted SLA detection, auto-fill fields, and smart ticket state transitions available without upgrading to a premium tier
- Broadest integration depth in its category — true two-way sync with Zendesk, Jira, Freshdesk, Salesforce, Intercom, HubSpot, ClickUp, Linear, Asana, GitHub, and more
- Usage-based pricing (per channel/tickets) enables cross-functional collaboration — Engineering, PM, CSM teams participate without paying per-agent fees
- Works both as a standalone helpdesk and as a Slack layer on top of existing tools like Zendesk or Jira — no forced migration
- SOC2 Type 2 compliant with encryption at rest and in transit, GDPR badge, and SSO support — enterprise-ready from day one
Cons
- Slightly more complex than Halp
- Requires some process design
- Slack-centric architecture
- Not a full ITSM platform
Pricing
You can pick either:
- Agent-based (pay per agent): Best when you have a defined support team and want a predictable “support seats” cost.
- Starter: $24/agent/month (1–15 agents)
- Professional: $49/agent/month (1–15 agents)
- Enterprise: custom (15+ agents)
Usage-based (pay by usage slabs instead of seats): Pricing is based on channels and tickets, and it’s billed on the higher of the two (with rounding to slabs of 10 channels and 100 tickets). It starts at $40/month (the first slab shown is 10 channels/100 tickets) and scales with usage. Best when support is collaborative (lots of people jump in), and per-agent pricing would get weird/expensive.
Related Read: How ClearFeed compares against Atlassian Assist (formerly known as Halp)
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2. Suptask
Suptask is a lightweight Slack-native ticketing app that lets teams convert Slack messages into tickets without leaving the workspace. It's built for simplicity — basic ticket creation, triage, and tracking entirely within Slack, with no external system required.
Key Features
- Alerts and escalation
- Macros/templated responses
- Automated ticket routing
- Support ticket management integrated with Slack
- Customizable email templatesÂ
Pros
- Simple, intuitive interface with minimal learning curve for ticket creation and tracking
- Fully Slack-native
- Supports both manual and emoji-triggered ticket creation, including private tickets via DM
- Flexible custom forms and fields to capture structured information on ticket creation
ConsÂ
- No AI capabilities
- No integrations with external tools like Zendesk, Jira, Salesforce, or ClickUp
- No SLA tracking, breach alerts, or meaningful reporting beyond basic ticket status
- No customer portal, broadcast announcements, or automated channel monitoring
- Cannot be used for external/customer-facing support
- Hits a hard ceiling quickly as team size, ticket volume, or workflow complexity grows
Pricing
- Free: $0 (10 tickets/month)
- Light: $7/month (more tickets and basic features)
- Professional: $13/month (advanced features, higher ticket limits)
- Custom: Pricing as per business needs
Who it’s for: Suptask is fine for small internal teams wanting basic Slack-to-ticket workflows with minimal setup.
Related Read: How ClearFeed measures up to Suptask
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3. Wrangle
Wrangle is a Slack-native helpdesk and workflow automation tool focused on internal IT and operations teams. It combines ticketing, approval routing, and workflow automation within Slack. Unlike ClearFeed, it leans more toward structured internal process management than customer-facing support.
Key FeaturesÂ
- In-app workflow management within Slack
- No-code workflow builder
- Task assignment & deadline tracking
- Automated reminders & notifications
- Workflow transparency and status monitoring
- Dedicated customer support
ProsÂ
- Fully Slack-native with near-zero learning curve — teams adopt it without training or context switching
- Strong no-code workflow builder with conditional logic for approvals, onboarding, and ops processes
- AI-powered ticket deflection that auto-responds to common questions using your knowledge base (Notion, docs, URLs)
- Solid for multi-step approval routing — access requests, vendor reviews, contract approvals, all in Slack
- Responsive customer support team with a track record of acting on feature requests quickly
Cons
- Reporting and analytics are limited
- No deep native integrations with tools like Zendesk, Jira, Freshdesk, or Salesforce
- Primarily built for internal ops workflows; lacks the depth for customer-facing (external) support at scale
- No SLA breach reporting or AI-powered SLA detection
- Workflow editing limitations
- Less suited for high-volume support environments or teams needing detailed service metrics and CSAT tracking
Pricing
- Pro: $39/user/month (core features, Slack integration)
- Scale: $59/user/month (adds advanced reporting & integrations)
- Enterprise: Custom pricing (tailored solutions, advanced support)
Who it's for: Wrangle is a reasonable choice for small internal IT/ops teams that primarily need workflow automation and approval chains in Slack and have no requirement to connect to external systems.
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4. Jira Service Management
Jira Service Management is Atlassian's full ITSM platform, built around ITIL-compliant workflows, service catalogs, queues, and agent portals. It's one of the most feature-rich helpdesk systems available, especially for IT teams that need deep configuration, change management, and incident workflows.
Related Read: How ClearFeed stacks up against Jira Service Management
Key FeaturesÂ
- Incident, problem, change, and asset management
- Service Level Agreement (SLA) monitoring
- Automation of repetitive service tasks
- Deep integration with knowledge base (via Confluence)
- Customizable forms and request portals
- Robust reporting and analytics
ProsÂ
- Comprehensive ITIL-aligned workflows covering incident, problem, change, and request management out of the box
- Deep native integration with the Atlassian ecosystem (Jira Software, Confluence, Opsgenie, Bitbucket)
- Powerful automation engine for ticket routing, SLA tracking, and workflow management without manual effort
- Scales from small teams (free plan for up to 3 agents) all the way to enterprise deployments with full CMDB and asset management
- Strong security and compliance posture
- 600+ marketplace integrations give technically capable teams enormous extensibility
ConsÂ
- Portal-first, not Slack-first
- Steep setup and configuration complexity
- Advanced AI features (virtual agent, smart triage) are locked behind Premium and Enterprise plans, not available to all users
- Agent-based pricing inhibits cross-functional collaboration
- Costs escalate quickly
- UI is frequently cited as cluttered and overwhelming for non-technical users, requiring dedicated admin support to manage ongoing configuration
- Slack integration is primarily notification-based
Pricing
- Free: $0/user/month (basic features for small teams)
- Standard: $20/user/month (adds problem/change management)
- Premium: $40/user/month (advanced asset management, advanced SLAs)
- Enterprise: Custom pricing (dedicated support, compliance)
Related Read: Check out how much JSM costs in 2026
Who it's for: JSM is the right choice for mature IT organizations that need ITIL processes, CMDB, and change management, and are willing to invest in configuration and training.
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5. Freshdesk/Freshservice
Freshdesk is Freshworks' customer support helpdesk (external-facing), while Freshservice is their ITSM product (internal IT/HR). Both are browser-based, traditional ticketing platforms with email, chat, and phone channels. Neither was built with Slack as the primary interface — Slack is an add-on notification layer rather than where agents actually work.
Key FeaturesÂ
- ITIL-aligned incident and change management
- Self-service portal with AI-powered suggestions
- No-code workflow automation and task routing
- Asset discovery & centralized management (CMDB)
- Unified service desk for IT, HR, finance, legal
- Freddy AI for intelligent ticket assignment/resolution
ProsÂ
- Intuitive, user-friendly interface that teams adopt quicklyÂ
- Strong omnichannel support
- Powerful automation for ticket routing, assignments, escalations, and SLA alerts
- Solid knowledge base and self-service portal
- Flexible pricing with a free tier (up to 2 agents)
- Broad integration marketplace with 1,000+ third-party apps, including Slack, Jira, Salesforce, and HubSpot
ConsÂ
- Slack is an add-on, not a workspace — agents must work inside the Freshdesk browser interface; the Slack integration is primarily notification-based, not a true two-way working environment
- AI features (Freddy AI Copilot) cost extra on top of the already per-agent pricing
- Reporting and advanced analytics are complex to configure and often feel limited
- Agent-based pricing creates the same collaboration barrier seen elsewhere
- Integration quality is inconsistent
- Per-agent contract rigidity frustrates scaling teamsÂ
- Knowledge base UI feels dated compared to modern alternatives, and advanced customization of the portal requires technical expertise
Pricing
- Freshservice Pricing
- Starter: $19/agent/month (basic features)
- Growth: $49/agent/month (expanded capabilities)
- Pro: $99/agent/month (advanced analytics, asset management)
- Enterprise: Customized pricing (full AI, sandbox, advanced analytics)
- Freshdesk pricing
- Growth: $19/agent/month (ticketing, shared inbox, customer portal)
- Pro: $55/agent/month (advanced analytics, Freddy AI copilot, approval workflow)
- Enterprise: $89/agent/month (full AI, sandbox, advanced analytics)
Who it's for: Freshdesk/Freshservice remain strong choices for teams that operate primarily from a browser-based interface and use Slack only peripherally.
Related Read: ClearFeed compared to Freshservice
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Finding the Right Halp Alternative in 2026
Halp filled a gap. It enabled internal support to work in Slack instead of requiring a separate system. Since it shut down, several tools have appeared that do more than Halp did. Figuring out which one fits your team takes some sorting.
If you want something that works like Halp — lightweight, lives in Slack, doesn't require learning a new platform — ClearFeed is probably your best option. It's designed for Slack and Teams support, handles ticketing with minimal fuss, and lets your team keep working the way they already do. For most IT, HR, and ops teams, it makes sense as a replacement.
Different teams have different needs, though. Larger organizations that need ITIL compliance should look at Freshservice. Whether your team actually uses it matters more than features. If submitting a request feels like a hassle, people won't bother. If the agent side is clunky, your support team will hate it. Pick two or three options from this list based on your team size and what tools you already use, then run trials.
You're not downgrading. These tools have improved, and you might end up with something that works better than Halp did.
