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If your customers are on MS Teams but your team works in Slack, keeping up with support requests can be frustrating. You have to switch between platforms, track messages manually, and risk missing important updates.
To address this, we are launching ClearFeed’s new capability that allows you to manage requests on MS Teams directly from Slack without switching apps.
What does this mean for your team?
- No more platform switching - Stay focused and manage all conversations from Slack.
- Stay on top of customer requests effortlessly - Messages sync automatically, keeping everything up to date.
- Faster response times - Respond to customer queries without delay.
Let’s dive deep into how teams can eliminate platform silos and maximize efficiency using ClearFeed's MS Teams-Slack integration.
Key Features
With ClearFeed’s MS Teams-Slack integration, your support team can help customers on MS Teams while staying in Slack. Here’s how it makes your workflow smoother:
- Synchronize Messages and Attachments
Conversations between MS Teams and Slack stay in sync in real time. When a customer sends a message on MS Teams, it instantly appears in Slack, and your response from Slack is sent back to MS Teams. Attachments, images, and files are also automatically shared, so you don’t have to manually move information between platforms
- Collaborate on Customer Issues from Triage Channels
ClearFeed brings all customer requests from MS Teams into a single Triage Channel in Slack. Your team can assign, track, and respond to issues directly from Slack while ensuring customers on MS Teams receive timely updates. You can seamlessly collaborate with your internal teams from Triage Channel to resolve issues quickly.
- Edits and Deletions Reflect on Both Platforms
Conversations often change, and updates happen frequently. If a message is edited or deleted in Slack, the same change is reflected in MS Teams, and vice versa. This keeps both sides aligned and eliminates confusion caused by outdated messages.
What’s Next
We’re continuously improving this experience with upcoming capabilities, including:
- Automation – Streamline workflows with automated actions.
- Welcome Messages – Greet & welcome users with tailored messages.
- GPT-powered Answers – AI-generated responses to common questions.
- CSAT Tracking – Measure customer satisfaction directly from Slack.
- SLA Management – Ensure timely responses with SLA monitoring.
- In-depth Metrics & Analytics - Access comprehensive analytics and a user-friendly web dashboard to track performance
Wrapping Up
With ClearFeed’s new capability, your support team can seamlessly assist customers on MS Teams while working from Slack. No more platform switching, manual message tracking, or missed updates - just a faster, more efficient way to manage customer conversations.
If you’d like to learn more about ClearFeed's MS Teams functionalities that can benefit your organization, contact us at support@clearfeed.ai or book a free demo with a support specialist for a personalized walkthrough of the feature.
