$1/month until June, 2024 for Halp users.
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Next generation conversational support platform with advanced AI functionality and minimal learning curve for your team and customers.
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Our recent transition from Halp to ClearFeed was nothing short of impressive. The ClearFeed team was exceptionally hands-on and responsive. We were up and running in no time, with minimal disruption to our workflow. Would highly recommend ClearFeed to any organization looking for a smooth and supportive switch.
I like the Clearfeed team's willingness to listen to feedback and improve the product. It is very similar to Halp Assist, but improves the features in a meaningfulmanner.
I love Clearfeed's intuitive use and simple UI, but the best part is their support.
Whenever I've asked for a bug fix or a feature I need, they've been very quick to provide an update or implement a feature. So I'm confident that Clearfeed will only getbetter in the future.
I love how easy it was to setup, the help centre is extensive! We have a small helpdesk and just needed something easy and simple to create, respond, and track metrics. The support team are great also. You can make the tool as simple as you like, or use the more advanced features - it really does fit everybody.
After a month-long search for a tool that could match the quick, live response capabilities of HALP, we found ClearFeed. With Atlassian phasing out core functionality for non-subscribers, we needed a solution that offered comprehensive Slack and Zendesk integration. ClearFeed stood out as the only product that met all our needs. We had nearly exhausted our options, and ClearFeed was a clear choice.
ClearFeed is a conversational support platform that enables teams to manage requests on Slack channels. Users can get SLA alerts on requests on Slack, convert requests to tickets and issues (in systems like Zendesk, Freshdesk, Jira, Github etc), collaborate on customer and employee requests in private, get detailed service metrics on such requests and finally, automatically respond to requests using knowledge bases, documentation and FAQs. A brief overview of ClearFeed is available below:
After authorizing ClearFeed to your Slack workspace - you add ClearFeed app to specific Slack channels on which employee and customer requests are being made and to triage channels from where you can manage those requests and respond to them. A detailed setup guide is available at: https://docs.clearfeed.ai/clearfeed-help-center/getting-started/onboarding-clearfeed
Our App is under review by Slack. Once the review is completed successfully, users will be able to install ClearFeed directly from the Slack App Directory.
The permissions required by ClearFeed will be shown by Slack as part of "Authorize Slack" step. Please note that ClearFeed can only read/write messages in Slack channels it is explicitly added to.
We only store data that is essential to providing our services. Our data storage and retention policy is available at https://docs.clearfeed.ai/clearfeed-help-center/product-features/account-management/data-retention-policy. Security of customer data is very important for us - an overview of our Security practices is available at: https://clearfeed.ai/security
You can reach out to us over email at support@clearfeed.ai. Alternatively, you can either send us a message from the chat widget on the bottom right of this website - or book a demo with us.
