ClearFeed vs Halp

Free Flowing Conversations

Yes

Chat freely with customers, AI automatically tracks every thread. Create Tickets only for bugs or escalations.

Create Tickets to talk to Support team.

Agent-Based pricing

Agent-based pricing inhibits collaboration. Usage based pricing based on channels/tickets allows whole team to collaborate on customer issues.

Yes

High per-Agent based pricing inhibits collaboration with Engineering, PM, CSM and other teams on customer discussions.

Collaborate with Engineering, Product, Design, Ops on Customer issues

Yes

Everyone in company can observe and collaborate on customer requests without paying extra.

Collaboration limited to Agents covered under seat based pricing model.

SLA Breach Notifications

Yes

Customizable reminder workflows

Yes

Create unlimited number of notifications based on custom triggers and recipients.

Limited

Standard notification flows based on SLA breach.

AI assisted SLA breach detection

Yes

AI detects which customer messages need response.

All customer messages are treated the same.

Emoji based Ticket creation and Syncing

Yes

Syncing of attachments from Slack to Tickets & Issues

Yes

All attachments from Slack are automatically uploaded to ticketing and issue management platforms.

Single queue for all customer requests

Yes

Limited

Only tickets are covered.

Announcements on Slack channels

Yes

Schedule announcements across multiple customers in one shot.

Comprehensive Integrations

Yes

Zendesk, Salesforce Service Cloud, FreshDesk, Hubspot, Jira, JSM, Github.

Zendesk and JSM only.

Rapidly growing list of integrations

Yes

Adding new connectors rapidly based on customer demand

AI powered deflection using knowledge-bases

Yes (Beta)

Suggest answers to users and agents using any knowledge-base (Confluence, web-site etc).

Limited

Answer suggestions are limited to JSM KB articles.

SLA Breach reporting

Yes

SLA breach reports for requests and tickets at both aggregate and detailed level.

Limited

List of tickets that have breached SLA only.

Slack-Based Customer Support

Yes

We have Slack Connect channel with all customers and are always ready to provide help as needed.

Unique Features

Slack Announcements

Broadcast a message with attachments across any number of Customer Slack channels. Single message, multiple channels.

Learn More

AI generated Reminders

ClearFeed monitors slack channels and reminds you of open requests, unfulfilled promises, and pending responses from customers.

Learn More

Usage based Pricing

We price based on the number of channels/tickets and NOT on a per-agent basis, allowing teams to collaborate without paying extra.

Learn More

Comprehensive Integrations

See What Our Customers Have to Say !

5.0 rating

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product

plum

Read the full G2 Review

5.0 rating

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin C.

Support & QA Manager at testRigor

testRigor

Read the full G2 Review

5.0 rating

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett S.

Chief of Staff | Operations | Customer Success

Bigeye

Read the full G2 Review

5.0 rating

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen K.

Founder's Office - Success

Hatica

Read the full G2 Review

5.0 rating

"Super easy way to handle customer support on Slack"

Their slack automation around SLAs and notifications (especially the triage feature) is super helpful.

Vignesh M.

Product Onboarding & Implementation

ElevateHQ

Read the full G2 Review

5.0 rating

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Kartik A.

Chief Technology Officer

ElevateHQ

Read the full G2 Review

5.0 rating

"It's keeping me in order."

It is very helpful for keeping track of pending tasks and getting notified so we don't miss anything.

Bhishmendra M.

Software Engineer

Small-Business (50 or fewer emp.)

Read the full G2 Review

4.9 rating

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman M.

Software Engineer

ElevateHQ

Read the full G2 Review

5.0 rating

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby J.

Lead Solutions Architect

Vuestrorefront

Read the full G2 Review

5.0 rating

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant D.

Founding Member | CISO | Customer Success

Facets

Read the full G2 Review

Scale support to 100s of customers on Slack

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ClearFeed: The next-gen Halp alternative

ClearFeed vs Halp

Unique Features

Slack Announcements

AI generated Reminders

Usage based Pricing

Comprehensive Integrations

Featured Articles

3 Best Ways to Connect Slack Channels to Zendesk in 2023

ClearFeed Triage channels - a new way to work with customers on Slack

Bigeye uses ClearFeed to Deliver Exceptional Customer Support to Enterprise Customers

See What Our Customers Have to Say !

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product

plum

Read the full G2 Review

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin C.

Support & QA Manager at testRigor

testRigor

Read the full G2 Review

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett S.

Chief of Staff | Operations | Customer Success

Bigeye

Read the full G2 Review

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen K.

Founder's Office - Success

Hatica

Read the full G2 Review

"Super easy way to handle customer support on Slack"

Their slack automation around SLAs and notifications (especially the triage feature) is super helpful.

Vignesh M.

Product Onboarding & Implementation

ElevateHQ

Read the full G2 Review

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Kartik A.

Chief Technology Officer

ElevateHQ

Read the full G2 Review

"It's keeping me in order."

It is very helpful for keeping track of pending tasks and getting notified so we don't miss anything.

Bhishmendra M.

Software Engineer

Small-Business (50 or fewer emp.)

Read the full G2 Review

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman M.

Software Engineer

ElevateHQ

Read the full G2 Review

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby J.

Lead Solutions Architect

Vuestrorefront

Read the full G2 Review

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant D.

Founding Member | CISO | Customer Success

Facets

Read the full G2 Review

Scale support to 100s of customers on Slack

Move to ClearFeed - for Free