ClearFeed + Halp

Seamless migration from Halp Atlassian Assist to ClearFeed

Next-Gen conversational support platform with built-in chatGPT, extensive integrations & minimal learning curve.

ClearFeed vs Halp

ClearFeed logo
Halp logo
Free Flowing Conversations
Yes
Chat freely with customers, AI automatically tracks every thread. Create Tickets only for bugs or escalations.
No
Create Tickets to talk to Support team.
Agent-Based pricing
No
Agent-based pricing inhibits collaboration. Usage based pricing based on channels/tickets allows whole team to collaborate on customer issues.
Yes
High per-Agent based pricing inhibits collaboration with Engineering, PM, CSM and other teams on customer discussions.
Collaborate with Engineering, Product, Design, Ops on Customer issues
Yes
Everyone in company can observe and collaborate on customer requests without paying extra.
No
Collaboration limited to Agents covered under seat based pricing model.
SLA Breach Notifications
Yes
Yes
Customizable reminder workflows
Yes
Create unlimited number of notifications based on custom triggers and recipients.
Limited
Standard notification flows based on SLA breach.
AI assisted SLA breach detection
Yes
AI detects which customer messages need response.
No
All customer messages are treated the same.
Emoji based Ticket creation and Syncing
Yes
Yes
Syncing of attachments from Slack to Tickets & Issues
Yes
All attachments from Slack are automatically uploaded to ticketing and issue management platforms.
No
Single queue for all customer requests
Yes
Limited
Only tickets are covered.
Announcements on Slack channels
Yes
Schedule announcements across multiple customers in one shot.
No
Comprehensive Integrations
Yes
Zendesk, Salesforce Service Cloud, FreshDesk, Hubspot, Jira, JSM, Github.
No
Zendesk and JSM only.
Rapidly growing list of integrations
Yes
Adding new connectors rapidly based on customer demand
No
AI powered deflection using knowledge-bases
Yes (Beta)
Suggest answers to users and agents using any knowledge-base (Confluence, web-site etc).
Limited
Answer suggestions are limited to JSM KB articles.
SLA Breach reporting
Yes
SLA breach reports for requests and tickets at both aggregate and detailed level.
Limited
List of tickets that have breached SLA only.
Slack-Based Customer Support
Yes
We have Slack Connect channel with all customers and are always ready to provide help as needed.
No

Key Benefits

Collaborate on tickets from Slack
Retain core functionality
Reduce Zendesk License Cost
Advanced AI functionality
Reduce Zendesk License Cost
Get started quickly with zero learning curve

Why Choose ClearFeed Over Atlassian Assist?

Compare Features
ClearFeed logo
Atlassian Assist logo
Ticket Management in Slack
Automated & Manual Ticketing (using Emoji)
Private Ticketing via DM
Triage Channel
Custom Forms & Fields
CSAT Survey
BULK Channel Management
Automated Welcome Messages
Broadcast Announcements
Automated Channel Monitoring
AI-Powered Support
Automated Answers
GPT-4 and Vector Search
Keyword Match only
Knowledge Sources
100+(Google Drive, Notion, Websites …)
Confluence only
AI-Powered Agent Assistant
AI-Powered SLA alerts
AI-Powered Ticket State Transitions
Automations & Workflows
Custom ticketing workflows
Conditional routing logic
Approval Workflows in Slack
Coming Soon
Integrations
Deep integrations with Zendesk, Intercom, ClickUp, Salesforce & more
JSM only
Reverse-Sync (Sync existing tickets with Slack)
EASE OF USE
Simple to Use
Can be used standalone on Slack
Requires JSM
Top Support teams love ClearFeed!
testRigor logoAcryl Data logoastronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo

Here's how the solution works

Press M on your keyboard to unmute

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z
Zac B.
Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum
Partha Pratim
Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere
Tom Walker
Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S
Shaun B.
Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer in the G2

High Performer - Asia - Fall 2023High Performer - India - Fall 2023High Performer - Summer 2024High Performer - Mid-Market - Summer 2023Users Most Likely To Recommend - Asia Pacific - Fall 2023Best Support - Mid-Market - Fall 2023Easiest Setup - Mid-Market - Fall 2023Fast Implementation - Mid-Market - Fall 2023Easiest Setup - Fall 2023High Performer - Asia Pacific - Fall 2023Best Meets Requirements - Mid-Market - Fall 2023

Features for Next-Gen Conversational Support

05

Configurable Zendesk, JIRA, Clickup Forms on Ticket creation

  • Configure Forms & Fields to add Ticket details on Slack
  • Setup mandatory & optional fields for ticket creation
Configurable Zendesk and JIRA Forms on ticket creation
07

CSAT Survey on Ticket Closures

  • Request customer feedback with CSAT survey on Slack
  • Automatically send CSAT Survey on Ticket closure
  • View CSAT score across all requests and tickets
CSAT Survey on Ticket Closures
Get a product preview on ClearFeed Sandbox

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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