Seamless migration from Halp to ClearFeed

Next generation conversational support platform with advanced AI functionality and minimal learning curve for your team and customers.

Key Benefits

Retain core functionality

Advanced AI functionality

Get started quickly with minimal learning curve

Here's how the solution works

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Top Support teams love ClearFeed!

"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."

Partha Pratim Chakraborty

Program Manager - Product, Plum

“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”

Tom Walker

Head of Customer Support Engineering, Chronosphere

"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."

Amod Setlur

Co founder and VP of Product, Auryc

"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."

Greg Bakken

Head of Technical Services (Glean)

Features for Next-Gen Conversational Support

Triage channel to manage requests from within Slack

Consolidate requests from multiple slack channels
Track request status and assign queries to your team
Add internal comments easily by using a🔒emoji

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Integrated bi-directionally with Zendesk and JIRA Software

Respond to tickets from both Zendesk and Slack
Sync status, message, images across Zendesk & Slack
Edit Zendesk Ticket fields directly from Slack

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Powerful Web Console

Review Requests across Channels/Workspaces
Reply to Tickets from Browser
Analyze Response Times and SLA breaches

Automatic and manual conversion of requests to tickets

Convert a message into Ticket with a 🎫 emoji or
Convert all Slack messages into Tickets automatically
File Engineering issues from Slack messages
Inform customers on ticket resolution

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Configurable Zendesk and JIRA Forms on ticket creation

Configure Forms & Fields to add Ticket details on Slack
Setup mandatory & optional fields for ticket creation

GPT-Powered Answers from your KBs

Integrate Slack with existing KB
Suggest matching KB links on new questions
Log discussions from Slack to KBs with 1- click
Generate answers automatically using Generative AI

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CSAT Survey on Ticket Closures

Request customer feedback with CSAT survey on Slack
Automatically send CSAT Survey on Ticket closure
View CSAT score across all requests and tickets

Get a product preview on ClearFeed Sandbox

Try Sandbox

Book a Demo

Featured Case Studies

3 Best Ways to Connect Slack Channels to Zendesk in 2023

Internal Support using Slack + Zendesk: How PlumHQ found success with ClearFeed

ClearFeed Triage channels - a new way to work with customers on Slack

Improving Support Workflows: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

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