Seamless migration from Halp to ClearFeed

Next generation conversational support platform with advanced AI functionality and minimal learning curve for your team and customers.

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Triage channel to manage requests from within Slack

Manage all requests across all Slack channels from a single Triage channel
Track request status and assign queries to your team
Add internal comments easily by using a🔒emoji

“Helps us be on top of customer issues by keeping track of all issues from a single dashboard and triage (slack channel)”

Vignesh Mallya

ElevateHQ

Shared queue management within Slack

Integrated bi-directionally with Zendesk and JIRA Software

Respond to tickets from both Zendesk and Slack
Sync status, message and images across Zendesk and Slack
Edit Zendesk Ticket fields directly from Slack

“All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.”

Partha Pratim

Plum

Automatic and manual conversion of requests to tickets

Convert a message into Ticket with a 🎫 emoji or
Convert all Slack messages into Tickets automatically
File Engineering issues from Slack messages and inform customers on resolution

“Automatic creation of issues from Slack threads means conversations are less likely to be missed.”

Toby Johnson

Vue Storefront

Configurable Zendesk and JIRA Forms on ticket creation

Configure Forms and Fields to add details against Tickets on Slack
Setup mandatory and optional fields for ticket creation

4

GPT-Powered Answers from your KBs

Integrate Slack with existing KB
Suggest matching KB links on new questions
Log discussions from Slack to KBs with 1- click
Generate answers automatically using Generative AI (GPT)

“It’s interesting to have a combination of a previous set of canned responses by the support engineering team for customer requests, and use the official Kubernetes documentation as input to the large language model to help our customers with automatic responses.”

Shravan Ashok

CastAI

CSAT Survey on Ticket Closures

Ask customers for feedback by sending a CSAT survey on Slack
Automatically send CSAT Survey when the Ticket has been solved
View CSAT score across all requests and tickets via detailed reports

6

Pricing Calculator

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Featured Case Studies

3 Best Ways to Connect Slack Channels to Zendesk in 2023

Internal Support using Slack + Zendesk: How PlumHQ found success with ClearFeed

ClearFeed Triage channels - a new way to work with customers on Slack

Improving Support Workflows: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

Unique Features

Slack Announcements

Simplify your broadcast across customer channels with ClearFeed Announcements.

Automated Answers

ClearFeed increases efficiency with automated AI-generated responses on Slack by indexing Knowledge Sources.

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Trusted by Leaders

Integrate ClearFeed with your support stack in under an hour with handheld white glove support.

G2 Best Support Summer 2023 badge

G2 High Performer Summer 2023 badge

G2 Easiest Setup Summer 2023 badge

See What Our Customers Have to Say !

5.0 rating

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim

Program Manager - Product

plum

Read the full G2 Review

5.0 rating

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager at testRigor

testRigor

Read the full G2 Review

5.0 rating

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett Summerlin

Chief of Staff | Operations | Customer Success

Bigeye

Read the full G2 Review

5.0 rating

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen Kumar

Founder's Office - Success

Hatica

Read the full G2 Review

5.0 rating

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Karthik Arora

Chief Technology Officer

ElevateHQ

Read the full G2 Review

4.9 rating

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman Mishra

Software Engineer

ElevateHQ

Read the full G2 Review

5.0 rating

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby Johnson

Lead Solutions Architect

Vuestrorefront

Read the full G2 Review

5.0 rating

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success

Facets

Read the full G2 Review

Scale support to 100s of customers on Slack

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