ClearFeed vs Halp

Free Flowing Conversations

Yes

Chat freely with customers, AI automatically tracks every thread. Create Tickets only for bugs or escalations.

Create Tickets to talk to Support team.

Agent-Based pricing

Agent-based pricing inhibits collaboration. Usage based pricing based on channels/tickets allows whole team to collaborate on customer issues.

Yes

High per-Agent based pricing inhibits collaboration with Engineering, PM, CSM and other teams on customer discussions.

Collaborate with Engineering, Product, Design, Ops on Customer issues

Yes

Everyone in company can observe and collaborate on customer requests without paying extra.

Collaboration limited to Agents covered under seat based pricing model.

SLA Breach Notifications

Yes

Customizable reminder workflows

Yes

Create unlimited number of notifications based on custom triggers and recipients.

Limited

Standard notification flows based on SLA breach.

AI assisted SLA breach detection

Yes

AI detects which customer messages need response.

All customer messages are treated the same.

Emoji based Ticket creation and Syncing

Yes

Syncing of attachments from Slack to Tickets & Issues

Yes

All attachments from Slack are automatically uploaded to ticketing and issue management platforms.

Single queue for all customer requests

Yes

Limited

Only tickets are covered.

Announcements on Slack channels

Yes

Schedule announcements across multiple customers in one shot.

Comprehensive Integrations

Yes

Zendesk, Salesforce Service Cloud, FreshDesk, Hubspot, Jira, JSM, Github.

Zendesk and JSM only.

Rapidly growing list of integrations

Yes

Adding new connectors rapidly based on customer demand

AI powered deflection using knowledge-bases

Yes (Beta)

Suggest answers to users and agents using any knowledge-base (Confluence, web-site etc).

Limited

Answer suggestions are limited to JSM KB articles.

SLA Breach reporting

Yes

SLA breach reports for requests and tickets at both aggregate and detailed level.

Limited

List of tickets that have breached SLA only.

Slack-Based Customer Support

Yes

We have Slack Connect channel with all customers and are always ready to provide help as needed.

Why Choose ClearFeed Over Atlassian Assist?

Compare Features

Ticket Management in Slack

Automated & Manual Ticketing (using Emoji)

Private Ticketing via DM

Triage Channel

Custom Forms & Fields

CSAT Survey

BULK Channel Management

Automated Welcome Messages

Broadcast Announcements

Automated Channel Monitoring

AI-Powered Support

Automated Answers

GPT-4 and Vector Search

Keyword Match only

Knowledge Sources

100+(Google Drive, Notion, Websites …)

Confluence only

AI-Powered Agent Assistant

AI-Powered SLA alerts

AI-Powered Ticket State Transitions

Automations & Workflows

Custom ticketing workflows

Conditional routing logic

Approval Workflows in Slack

Coming Soon

Integrations

Deep integrations with Zendesk, Intercom, ClickUp, Salesforce & more

JSM only

Reverse-Sync (Sync existing tickets with Slack)

EASE OF USE

Simple to Use

Can be used standalone on Slack

Requires JSM

Here's how the solution works

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Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Zac B.

Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker

Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

Shaun B.

Founder, B2B Marketing Firm