ClearFeed: The next-gen Halp alternative

ClearFeed enables free flowing conversations with customers & uses AI to ensure timely responses. Our usage based pricing allows company wide collaboration with customers, and has comprehensive integrations with ticketing & issue management systems.

ClearFeed logo
Halp logo

ClearFeed vs Halp

ClearFeed logo
Halp logo
Free Flowing Conversations
Yes
Chat freely with customers, AI automatically tracks every thread. Create Tickets only for bugs or escalations.
No
Create Tickets to talk to Support team.
Agent-Based pricing
No
Agent-based pricing inhibits collaboration. Usage based pricing based on channels/tickets allows whole team to collaborate on customer issues.
Yes
High per-Agent based pricing inhibits collaboration with Engineering, PM, CSM and other teams on customer discussions.
Collaborate with Engineering, Product, Design, Ops on Customer issues
Yes
Everyone in company can observe and collaborate on customer requests without paying extra.
No
Collaboration limited to Agents covered under seat based pricing model.
SLA Breach Notifications
Yes
Yes
Customizable reminder workflows
Yes
Create unlimited number of notifications based on custom triggers and recipients.
Limited
Standard notification flows based on SLA breach.
AI assisted SLA breach detection
Yes
AI detects which customer messages need response.
No
All customer messages are treated the same.
Emoji based Ticket creation and Syncing
Yes
Yes
Syncing of attachments from Slack to Tickets & Issues
Yes
All attachments from Slack are automatically uploaded to ticketing and issue management platforms.
No
Single queue for all customer requests
Yes
Limited
Only tickets are covered.
Announcements on Slack channels
Yes
Schedule announcements across multiple customers in one shot.
No
Comprehensive Integrations
Yes
Zendesk, Salesforce Service Cloud, FreshDesk, Hubspot, Jira, JSM, Github.
No
Zendesk and JSM only.
Rapidly growing list of integrations
Yes
Adding new connectors rapidly based on customer demand
No
AI powered deflection using knowledge-bases
Yes (Beta)
Suggest answers to users and agents using any knowledge-base (Confluence, web-site etc).
Limited
Answer suggestions are limited to JSM KB articles.
SLA Breach reporting
Yes
SLA breach reports for requests and tickets at both aggregate and detailed level.
Limited
List of tickets that have breached SLA only.
Slack-Based Customer Support
Yes
We have Slack Connect channel with all customers and are always ready to provide help as needed.
No

Unique Features

Slack Announcements logo

Slack Announcements

Broadcast a message with attachments across any number of Customer Slack channels. Single message, multiple channels.

AI generated Reminders logo

AI generated Reminders

ClearFeed monitors slack channels and reminds you of open requests, unfulfilled promises, and pending responses from customers.

Usage based Pricing logo

Usage based Pricing

We price based on the number of channels/tickets and NOT on a per-agent basis, allowing teams to collaborate without paying extra.

Comprehensive Integrations

See What Our Customers Have to Say !

5.0 rating

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product

plum

5.0 rating

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin C.

Support & QA Manager at testRigor

testRigor

5.0 rating

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett S.

Chief of Staff | Operations | Customer Success

Bigeye

5.0 rating

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen K.

Founder's Office - Success

Hatica

5.0 rating

"Super easy way to handle customer support on Slack"

Their slack automation around SLAs and notifications (especially the triage feature) is super helpful.

Vignesh M.

Product Onboarding & Implementation

ElevateHQ

5.0 rating

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Kartik A.

Chief Technology Officer

ElevateHQ

5.0 rating

"It's keeping me in order."

It is very helpful for keeping track of pending tasks and getting notified so we don't miss anything.

Bhishmendra M.

Software Engineer

Small-Business (50 or fewer emp.)

4.9 rating

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman M.

Software Engineer

ElevateHQ

5.0 rating

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby J.

Lead Solutions Architect

Vuestrorefront

5.0 rating

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant D.

Founding Member | CISO | Customer Success

Facets

Scale support to 100s of customers on Slack

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Move to ClearFeed -  for Free

Ready to make the switch but need help? Our team is available to setup your channels and integrations quickly and help you with the migration. Move your customers and support team to a better experience with minimal effort.

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