The #1 Halp & Atlassian Assist Alternative

See why teams choose ClearFeed over Atlassian Assist  (Halp)

Customizable Slack-native AI helpdesk for collaborative support with seamless connectivity to Jira & JSM

ClearFeed + Halp

ClearFeed vs Halp

ClearFeed logo
Halp logo
Free Flowing Conversations
Yes
Chat freely with customers, AI automatically tracks every thread. Create Tickets only for bugs or escalations.
No
Create Tickets to talk to Support team.
Agent-Based pricing
No
Agent-based pricing inhibits collaboration. Usage based pricing based on channels/tickets allows whole team to collaborate on customer issues.
Yes
High per-Agent based pricing inhibits collaboration with Engineering, PM, CSM and other teams on customer discussions.
Collaborate with Engineering, Product, Design, Ops on Customer issues
Yes
Everyone in company can observe and collaborate on customer requests without paying extra.
No
Collaboration limited to Agents covered under seat based pricing model.
SLA Breach Notifications
Yes
Yes
Customizable reminder workflows
Yes
Create unlimited number of notifications based on custom triggers and recipients.
Limited
Standard notification flows based on SLA breach.
AI assisted SLA breach detection
Yes
AI detects which customer messages need response.
No
All customer messages are treated the same.
Emoji based Ticket creation and Syncing
Yes
Yes
Syncing of attachments from Slack to Tickets & Issues
Yes
All attachments from Slack are automatically uploaded to ticketing and issue management platforms.
No
Single queue for all customer requests
Yes
Limited
Only tickets are covered.
Announcements on Slack channels
Yes
Schedule announcements across multiple customers in one shot.
No
Comprehensive Integrations
Yes
Zendesk, Salesforce Service Cloud, FreshDesk, Hubspot, Jira, JSM, Github.
No
Zendesk and JSM only.
Rapidly growing list of integrations
Yes
Adding new connectors rapidly based on customer demand
No
AI powered deflection using knowledge-bases
Yes (Beta)
Suggest answers to users and agents using any knowledge-base (Confluence, web-site etc).
Limited
Answer suggestions are limited to JSM KB articles.
SLA Breach reporting
Yes
SLA breach reports for requests and tickets at both aggregate and detailed level.
Limited
List of tickets that have breached SLA only.
Slack-Based Customer Support
Yes
We have Slack Connect channel with all customers and are always ready to provide help as needed.
No

Key Benefits

Collaborate on tickets from Slack
Retain Core functionality
Reduce Zendesk License Cost
Advanced AI functionality
Reduce Zendesk License Cost
Affordable with Zero learning curve
Top Support teams love ClearFeed!
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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo

Here's what our customers have to say

“Easy switch from Halp”

Our recent transition from Halp to ClearFeed was nothing short of impressive. The ClearFeed team was exceptionally hands-on and responsive. We were up and running in no time, with minimal disruption to our workflow. Would highly recommend ClearFeed to any organization looking for a smooth and supportive switch.

Zac B.
Senior Systems Administrator
“Excellent tool to enable 2 way sync between Slack and ticketing systems”

I like the Clearfeed team's willingness to listen to feedback and improve the product. It is very similar to Halp Assist, but improves the features in a meaningfulmanner.

Hasan H.
Manager, Customer Support Operations
“A much better alternative to Halp”

I love Clearfeed's intuitive use and simple UI, but the best part is their support.

Whenever I've asked for a bug fix or a feature I need, they've been very quick to provide an update or implement a feature. So I'm confident that Clearfeed will only getbetter in the future.

“Great product, easy to use! Great switch from Halp!”

I love how easy it was to setup, the help centre is extensive! We have a small helpdesk and just needed something easy and simple to create, respond, and track metrics. The support team are great also. You can make the tool as simple as you like, or use the more advanced features - it really does fit everybody.

Megan H.
Technical Operations & Workplace Experience Support
“Our overall support has significantly improved”

After a month-long search for a tool that could match the quick, live response capabilities of HALP, we found ClearFeed. With Atlassian phasing out core functionality for non-subscribers, we needed a solution that offered comprehensive Slack and Zendesk integration. ClearFeed stood out as the only product that met all our needs. We had nearly exhausted our options, and ClearFeed was a clear choice.

Mark Wagner
IT Operations Manager @ Pliancy

How it Works

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Features for Slack-First Support Teams

01
Ticket Management in Slack
  • Manual / Automatic Ticket creation in channels
  • Private Collaboration in Triage channels.
  • Post Internal Comments with 🔒emoji.
  • Ticket Routing using Forms
  • Automatic Ticket Routing using AI-Fields ✨
  • Automatic State Transitions using AI ✨
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration
IT Help Desk - Feature | Maximize Agent Productivity With Ticket Management in Slack
IT Help Desk - Feature | Enhanced Employee Experience with Private Chat Support
02
Tickets from Private Chats & Email
  • Private Tickets from direct messages & actions
  • Create Email Tickets from custom email address
  • Reply from Triage Channel to all tickets
  • Real-time sync between Slack & Email thread
Employees can raise tickets via private Slack chats
Get real-time ticket updates and resolutions in Slack
05
Forms & Automations for Efficiency
  • Create Rich Forms for Slack
  • Import Forms from JSM, Jira, Zendesk & more
  • Auto-Fill Fields using AI ✨
  • CSAT surveys on ticket closure
  • Automations on Ticket Creation and Updates
  • Webhooks to connect with hundreds of Tools
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration
IT Help Desk - Feature | Boost Support Efficiency with Automations & Intake Forms
07
Approval Workflows in Slack
  • Trigger approval workflows on ticket creation
  • Approve / Reject in Slack directly
  • Route approvals based on Form fields
  • Audit Trail of approvals
Approval Flow in Slack
Create Tickets from Slack
08
Two-way sync with Jira
  • Create Tasks from Tickets
  • Works with Jira, ClickUp, Linear, Asana, Github
  • AI-assisted task creation with summarization ✨
  • 2-Way Sync between Tasks and Tickets
  • Find Tasks Blocking Tickets easily
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!

Why Choose ClearFeed Over Atlassian Assist?

Compare Features
Atlassian Assist logo
Ticket Management in Slack
Automated & Manual Ticketing (using Emoji)
Private Ticketing via DM
Triage Channel
Custom Forms & Fields
CSAT Survey
BULK Channel Management
Automated Welcome Messages
Broadcast Announcements
Automated Channel Monitoring
AI-Powered Support
Automated Answers
GPT-4 and Vector Search
Keyword Match only
Knowledge Sources
100+(Google Drive, Notion, Websites …)
Confluence only
AI-Powered Agent Assistant
AI-Powered SLA alerts
AI-Powered Ticket State Transitions
Automations & Workflows
Custom ticketing workflows
Conditional routing logic
Approval Workflows in Slack
Coming Soon
Integrations
Deep integrations with Zendesk, Intercom, ClickUp, Salesforce & more
JSM only
Reverse-Sync (Sync existing tickets with Slack)
EASE OF USE
Simple to Use
Can be used standalone on Slack
Requires JSM
Experience ClearFeed Firsthand – Try It for Free!
14-Day Free Trial
No Credit Card Required

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
Learn More
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Frequently asked questions