Reduction in First Response Time
Reduction in Case Closure Time
Increase in Customer Satisfaction
Unanswered questions directed at you.
Commitments made by you which are not closed.
Pending responses from others
Configure SLA breaches based on response priority
Get real-time notifications for SLA breaches
See daily summaries of pending action items
Notifications on Slack DMs, Channels, Other workspaces, Emails, and any other webhook
Set up reminders on a slack conversation
Snooze notifications for any duration
Ensure 100% conversations are closed
Advanced filters like responder and priority
Custom views by channels assigned to team members
Single panel to review all requests
"We have over 30 slack channels with our enterprise customers. These are set up in a different Slack workspace. ClearFeed alerts us if we miss responding to any customer request for 15 minutes on these channels. This alert comes to us in our home Slack workspace where all CSMs are on a common channel. This is a lifesaver. We have started depending on these notifications.”
“We have over 80 slack channels with our customers on Slack. It becomes really hard to stay on top of things. ClearFeed notifications help the customer-facing teams stay on top of open customer requests and promises made. It helps us make sure that we don't miss anything important."