SLA Alerts & Insights for
Slack-based Support

Stay on top of every request in Slack. Get AI-powered reminders in Slack, convert threads to Tickets. Route issues to the right team & monitor service metrics.

Slack Reminders hero image

Key Benefits

Collaborate on tickets from Slack
Get AI-powered alerts before SLA breaches
Reduce Zendesk License Cost
In-depth reports for performance analysis
Measure work done by your team on Slack
Resolve Queries faster with AI

Top Support teams love ClearFeed!

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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
"ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier "
Ritwik Manan profile photo
Veena S
Event Support Team Manager @ Airmeet
"Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done."
Tom Walker profile photo
Tom Walker
Head of Customer Support Engineering, Chronosphere
"After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access."
Pierre Gravelle profile photo
Fritz Davenport
Lead Customer Success Engineer @Astronomer
High Performer - Spring 2025Momentum Leader - Spring 2025High Performer, Fall 2023 - G2 BadgeHigh Performer Mid-Market, Fall 2023 - G2 Badge

Key Features for pro-active SLA Alerts in Slack

01
Define SLAs and Business Hours
  • Configure response and resolution SLAs using standard or custom fields
  • Set working hours & holidays for precise SLA tracking
  • Customize SLAs and business hours by customer segment
Reply to Web Chat requests from Slack
Slack + Web Chat - Feature | Collaborate on Emails from Triage Channels
02
Receive AI-Powered SLA Alerts
  • Receive real-time reminders before SLA breaches
  • Notify via Slack DMs, Channels or Web-Hook.
  • Receive daily summaries of pending action items
03
Use Automations to Escalate Specific Tickets
  • Post internal reminders if request stays in the same state for too long
  • Notify specific Slack channels or users based on change in request/ticket’s priority
  • Auto-create tickets in external systems if requests go unanswered
Slack + Web Chat - Feature | GPT-Powered Virtual Agent to answer common questions
Slack + Web Chat - Feature | Stay Ahead with AI-Powered SLA Alerts
04

Insights for Deeper Analysis

  • View reports on Response time & SLA breaches
  • Slice data by assignee, customer, priority & more
  • Create and share custom reports with stakeholders
  • Export reports to Spreadsheets or your favorite BI tool
05
Omnichannel Support Across Multiple Channels
  • Create tickets via Email, Web Chat, Slack & MS Teams.
  • Respond to all Tickets from Slack
  • Portal for Customers to View & Create Tickets
Slack + Web Chat - Feature | Omnichannel Support Across Multiple Channels
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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