Stay on top of every request in Slack. Get AI-powered reminders in Slack, convert threads to Tickets. Route issues to the right team & monitor service metrics.
Key Benefits
Get AI-powered alerts before SLA breaches
In-depth reports for performance analysis
Resolve Queries faster with AI
Top Support teams love ClearFeed!
"ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier "
Veena S
Event Support Team Manager @ Airmeet
"Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done."
Tom Walker
Head of Customer Support Engineering, Chronosphere
"After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access."
Fritz Davenport
Lead Customer Success Engineer @Astronomer
Key Features for pro-active SLA Alerts in Slack
01
Define SLAs and Business Hours
Configure response and resolution SLAs using standard or custom fields
Set working hours & holidays for precise SLA tracking
Customize SLAs and business hours by customer segment
02
Receive AI-Powered SLA Alerts
Receive real-time reminders before SLA breaches
Notify via Slack DMs, Channels or Web-Hook.
Receive daily summaries of pending action items
03
Use Automations to Escalate Specific Tickets
Post internal reminders if request stays in the same state for too long
Notify specific Slack channels or users based on change in request/ticket’s priority
Auto-create tickets in external systems if requests go unanswered
04
Insights for Deeper Analysis
View reports on Response time & SLA breaches
Slice data by assignee, customer, priority & more
Create and share custom reports with stakeholders
Export reports to Spreadsheets or your favorite BIÂ tool
05
Omnichannel Support Across Multiple Channels
Create tickets via Email, Web Chat, Slack & MS Teams.
Respond to all Tickets from Slack
Portal for Customers to View & Create Tickets
Simple, transparent pricing with a 14-day free trial
We use cookies to make ClearFeed better. By clicking "Accept cookies", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
