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Bring HubSpot CRM customer data like lifecycle stage & ARR into Slack to route, prioritize & manage support easily.
See key customer context like lifecycle stage, ARR, or deal status on every request in Slack. No switching to HubSpot.
Automatically log support activity in Slack back into HubSpot.
Turn requests into tickets with one click and sync with tools like HubSpot, Zendesk, Freshdesk, or Jira.
Filter support requests based on customer properties and save these views for ongoing use.
Set custom SLA policies based on HubSpot customer attributes & get proactive alerts before breaches happen.
Automatically route, tag, or escalate requests based on deal value, lifecycle stage, or customer tier.
Manage requests from Slack, MS Teams, Email, Web Chat, Portal & Discord in one queue directly from Slack.
We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.
ClearFeed ties multiple communication channels together without disrupting our existing workflows.
Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.
After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.
ClearFeed’s Slack-HubSpot CRM integration brings HubSpot CRM data into Slack workflows. Teams can view, filter, route, and prioritize requests using company properties, deal context, lifecycle stage, customer tier, and CRM attributes.
ClearFeed syncs selected HubSpot Company properties into customer fields. It also syncs Deal properties when a company has an associated deal. Teams can map custom HubSpot properties based on workflow and CRM data needs.
ClearFeed matches HubSpot Company records to customers using verified email domains. If no reliable match exists, ClearFeed skips the record to prevent incorrect customer updates. This process keeps the CRM context accurate and trustworthy.
Teams use synced HubSpot properties to filter, organize, route, and prioritize customer requests. Teams can create workflows based on lifecycle stage, ARR, customer tier, renewal status, region, deal stage, and other CRM properties.
ClearFeed supports bi-directional sync between HubSpot and Slack for eligible HubSpot plans. Slack requests can create linked HubSpot conversations, while HubSpot replies and attachments sync back to the same Slack thread. ClearFeed also syncs HubSpot CRM data into customer fields so teams can manage conversations with accurate customer context.
HubSpot’s native Slack integration is useful for notifications and basic updates. ClearFeed is designed for Slack-first customer workflows where teams need CRM context, request routing, SLA rules, automations, and customer-level visibility across Slack conversations. It complements HubSpot CRM rather than replacing it.
