Work with Customers on Email directly from Slack

Easily manage Email tickets within Slack using our two-way Slack and Email integration. Manage customers on Email and Slack Connect channels from a single queue on Slack.

Features to manage Email Tickets from Slack

Reply to customer Emails from Slack

Customer Emails land in Slack channel
Support team can view & respond from Slack
Customers continue to reply via Email
Email threads converted to Slack threads

Collaborate on Emails from Triage Channels

Post internal comments with 🔒emoji
Loop in different teams easily on Slack to collaborate
Manage status and ownership from Triage

View Details

GPT-Powered Virtual Agent to answer common questions

Generate answers to queries from your indexed data sources
Suggest matching KB links on customer queries

View Details

Slack + Email - Feature | GPT-Powered Virtual Agent to answer common questions

Unify communication across Slack & Email

Eliminate silos & inefficiencies in managing customer requests
Capture all context on Slack, where your team works
Responses & attachments from Email updated on Slack thread

Powerful Analytics and Web Dashboard

Review and reply to requests across Slack and Email
Advanced filters like agent, SLA status, date
Measure response time, closure rates and CSAT

View Details

Slack + Email - Feature | Powerful Analytics and Web Dashboard

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Learn More

Work with Customers on Email directly from Slack

Top Support teams love ClearFeed!

Features to manage Email Tickets from Slack

Featured Articles

ClearFeed’s Email-Slack Integration: Work with Customers on Email Directly from Slack

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

ClearFeed Triage channels - a new way to work with customers on Slack

Secure from Day 1