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Easily manage Email tickets within Slack using our two-way Slack and Email integration. Manage customers on Email and Slack Connect channels from a single queue on Slack.
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ClearFeed's Slack-based external help desk is a tool that turns your Slack messages and Emails into support tickets in Slack. We make it easy to assign those tickets to team members and sync up with popular support tools like Zendesk and Intercom and JSM.
The cost of using ClearFeed's help desk varies with the number of Slack channel. We offers monthly and annual billing plans, with a 15% discount for annual billing. Learn more about the pricing here.
ClearFeed allows for customization of workflows, including out-of-office responses and automations based on ticket status. Teams can opt into various use cases when setting up ClearFeed, such as Internal Helpdesk, External Helpdesk, and Integrations.
With ClearFeed, you can track metrics such as closure time, first-time response rates, and overall team productivity. Our platform also helps measure KPIs related to customer support efficiency.
No, ClearFeed is user-friendly and doesn’t require coding skills. The setup process is simple, and the interface is intuitive.
ClearFeed helps prioritize tickets effectively by utilizing automation to identify specific keywords in Slack messages. It then tags these conversations based on context and urgency, assigning appropriate levels of priority automatically. Additionally, you can customize priority rules to fit your team’s workflow, enabling even better control over ticket management and response times.
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