Slack + Email Integration

Work with Customers on Email directly from Slack

Easily manage Email tickets within Slack using our two-way Slack and Email integration. Manage customers on Email and Slack Connect channels from a single queue on Slack.

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Features to manage Email Tickets from Slack

01
Reply to customer Emails from Slack
  • Customer Emails land in Slack channel
  • Support team can view & respond from Slack
  • Customers continue to reply via Email
  • Email threads converted to Slack threads
Slack + Email - Feature | Reply to Customer Emails from Slack
Slack + Email - Feature | Unify Communication  across Slack & Email
04
Unify communication  across Slack & Email
  • Eliminate silos & inefficiencies in managing customer requests
  • Capture all context on Slack, where your team works
  • Responses & attachments from Email updated on Slack thread

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Frequently Asked Questions