Slack + Email Integration

Work with Customers on Email directly from Slack

Create a Shared Inbox integrated with Slack. Receive and Respond to Emails from Slack. Manage customer requests across Email, Chat, Slack & Teams from a single queue on Slack.

Engineering Teams page hero image

Top Support teams love ClearFeed!

testRigor logoAcryl Data logoastronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo

Features to manage Email Tickets from Slack

01
Manage Customer Emails from Slack
  • Incoming Emails land in Slack Triage channel
  • View, Reply, Close Email Tickets from Slack
  • Customers continue to reply via Email
  • Email threads converted to Slack threads
  • Setup Multiple Email endpoints & Triage channels
Slack + Email - Feature | Reply to Customer Emails from Slack
Slack + Email - Feature | Collaborate on Emails from Triage Channels
02
Collaborate on Emails from Triage Channels
  • Post internal comments with 🔒emoji
  • Loop in different teams easily on Slack to collaborate
  • Manage status and ownership from Triage
  • Create Issues in Jira, Linear, Clickup or Asana from Triage
03
GPT-Powered Virtual Agent to answer common questions
  • Generate answers to queries from your indexed data sources
  • Suggest matching KB links on customer queries
Slack + Email - Feature | GPT-Powered Virtual Agent to answer common questions
04

Stay Ahead with AI-Powered SLA Alerts

  • Set custom SLAs based on schedules and needs.
  • Receive proactive alerts before SLA breaches occur.
  • Track key metrics like response time and closure rates.
05
Powerful Analytics and Web Dashboard
  • Review and reply to requests across Slack and Email
  • Advanced filters like agent, SLA status, date
  • Measure response time, closure rates and CSAT
Slack + Email - Feature | Powerful Analytics and Web Dashboard
06
Escalate to Engineering Easily
  • 1-click file Development Tasks from Slack.
  • Integrate with GitHub, Jira, ClickUp & Linear.
  • Receive status updates directly in Slack.
  • Keep customers updated on progress.
07
Omnichannel Support Across Multiple Channels
  • Create tickets via Email, Web Chat, Slack & MS Teams.
  • Respond to all Tickets from Slack
  • Portal for Customers to View & Create Tickets
Support Customers Across Multiple Channels
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
Learn More
right-arrow

Frequently Asked Questions