Effortlessly convert Slack threads and attachments to Salesforce Service Cloud cases. Allow customers on Slack to chat with agents on Salesforce. Combine Slack based engagement & Service Cloud support effectively.
AI detects conversation boundaries
AI generates titles and descriptions
Upload multiple messages & attachments with 1-click
Subscribe channel to ticket status updates.
Configure emoji based or automatic case creation
Convert every Slack request to new Service Cloud case
Requesters continue to reply on Slack thread
Support team can view & respond from Service Cloud
Create a live session with Support from Slack
Slack messages and Case comments synced in real-time
Tracking, reporting, and SLAs stay within Service Cloud
Agents can respond from Slack or Service Cloud
Engg/PMs can respond from Slack
All responses on Slack logged in Service Cloud
Collaborate privately on Slack using Triage channels
ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
Integrate ClearFeed with your support stack in under an hour with handheld white glove support.