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Effortlessly create Service Cloud tickets from Slack threads. Collaborate across teams and manage 100s of customer channels effortlessly.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
Yes, Slack messages can be automatically converted into Service Cloud cases using customizable triggers, such as emoji-based responses or predefined commands.
Yes, the integration allows users to pull up customer details, case history, and other relevant information directly within Slack without needing to navigate to Salesforce.
Yes, ClearFeed allows you to customize the types of updates and data pushed to Slack, letting you control notifications and ensure only the most relevant information is shared.
With ClearFeed, you can track metrics such as closure time, first-time response rates, and overall team productivity. Our platform also helps measure KPIs related to customer support efficiency.
No, ClearFeed is user-friendly and doesn’t require coding skills. The setup process is simple, and the interface is intuitive.
Yes, ClearFeed allows you to configure SLA alerts, helping you track response times and manage escalation procedures directly through Slack, while syncing with Salesforce for comprehensive ticket management​.
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