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Work seamlessly across Slack and Salesforce Service Cloud

Effortlessly convert Slack threads and attachments to Salesforce Service Cloud cases. Allow customers on Slack to chat with agents on Salesforce. Combine Slack based engagement & Service Cloud support effectively.

Features to work seamlessly on Tickets from Slack

1

Convert Slack threads to Service Cloud cases

AI detects conversation boundaries

AI generates titles and descriptions

Upload multiple messages & attachments with 1-click

Subscribe channel to ticket status updates.

Feature 2 Salesforce | Automatically convert requests to Service Cloud cases

2

Automatically convert requests to Service Cloud cases

Configure emoji based or automatic case creation

Convert every Slack request to new Service Cloud case

Requesters continue to reply on Slack thread

Support team can view & respond from Service Cloud

3

Chat with Support Agents

Create a live session with Support from Slack

Slack messages and Case comments synced in real-time

Tracking, reporting, and SLAs stay within Service Cloud

Feature 4 Salesforce | Collaborate directly on Slack

4

Collaborate directly on Slack

Agents can respond from Slack or Service Cloud

Engg/PMs can respond from Slack

All responses on Slack logged in Service Cloud

Collaborate privately on Slack using Triage channels

Pricing based on agents

File up to 80 tickets/month - free!

Featured Articles

ClearFeed Triage Channels - a new way to work with customers on Slack

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Unlock Support metrics on Slack with ClearFeed

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Trusted by Leaders

Integrate ClearFeed with your support stack in under an hour with handheld white glove support.

G2 Best Support Summer 2023 badge

G2 High Performer Summer 2023 badge

G2 Easiest Setup Summer 2023 badge

See What Our Customers Have to Say !

5.0 rating

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim

Program Manager - Product

plum

Read the full G2 Review

5.0 rating

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager at testRigor

testRigor

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5.0 rating

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett Summerlin

Chief of Staff | Operations | Customer Success

Bigeye

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5.0 rating

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen Kumar

Founder's Office - Success

Hatica

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5.0 rating

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Karthik Arora

Chief Technology Officer

ElevateHQ

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4.9 rating

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman Mishra

Software Engineer

ElevateHQ

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5.0 rating

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby Johnson

Lead Solutions Architect

Vuestrorefront

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5.0 rating

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success

Facets

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Scale support to 100s of customers on Slack

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