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Effortlessly convert Slack threads and attachments to Salesforce Service Cloud cases. Allow customers on Slack to chat with agents on Salesforce. Combine Slack based engagement & Service Cloud support effectively.
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AI detects conversation boundaries
AI generates titles and descriptions
Upload multiple messages & attachments with 1-click
Subscribe channel to ticket status updates.
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Configure emoji based or automatic case creation
Convert every Slack request to new Service Cloud case
Requesters continue to reply on Slack thread
Support team can view & respond from Service Cloud
Create a live session with Support from Slack
Slack messages and Case comments synced in real-time
Tracking, reporting, and SLAs stay within Service Cloud
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Agents can respond from Slack or Service Cloud
Engg/PMs can respond from Slack
All responses on Slack logged in Service Cloud
Collaborate privately on Slack using Triage channels
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ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
Integrate ClearFeed with your support stack in under an hour with handheld white glove support.
Yes, Slack messages can be automatically converted into Service Cloud cases using customizable triggers, such as emoji-based responses or predefined commands.
Yes, the integration allows users to pull up customer details, case history, and other relevant information directly within Slack without needing to navigate to Salesforce.
Yes, ClearFeed allows you to customize the types of updates and data pushed to Slack, letting you control notifications and ensure only the most relevant information is shared.
With ClearFeed, you can track metrics such as closure time, first-time response rates, and overall team productivity. Our platform also helps measure KPIs related to customer support efficiency.
No, ClearFeed is user-friendly and doesn’t require coding skills. The setup process is simple, and the interface is intuitive.
Yes, ClearFeed allows you to configure SLA alerts, helping you track response times and manage escalation procedures directly through Slack, while syncing with Salesforce for comprehensive ticket management​.
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