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Effortlessly convert Slack threads and attachments to Salesforce Service Cloud cases. Allow customers on Slack to chat with agents on Salesforce. Combine Slack based engagement & Service Cloud support effectively.
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AI detects conversation boundaries
AI generates titles and descriptions
Upload multiple messages & attachments with 1-click
Subscribe channel to ticket status updates.
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Configure emoji based or automatic case creation
Convert every Slack request to new Service Cloud case
Requesters continue to reply on Slack thread
Support team can view & respond from Service Cloud
Create a live session with Support from Slack
Slack messages and Case comments synced in real-time
Tracking, reporting, and SLAs stay within Service Cloud
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Agents can respond from Slack or Service Cloud
Engg/PMs can respond from Slack
All responses on Slack logged in Service Cloud
Collaborate privately on Slack using Triage channels
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ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
Integrate ClearFeed with your support stack in under an hour with handheld white glove support.
ClearFeed's Slack-based external help desk is a tool that turns your Slack messages and Emails into support tickets in Slack. We make it easy to assign those tickets to team members and sync up with popular support tools like Zendesk and Intercom and JSM.
The cost of using ClearFeed's help desk varies with the number of Slack channel. We offers monthly and annual billing plans, with a 15% discount for annual billing. Learn more about the pricing here.
ClearFeed allows for customization of workflows, including out-of-office responses and automations based on ticket status. Teams can opt into various use cases when setting up ClearFeed, such as Internal Helpdesk, External Helpdesk, and Integrations.
With ClearFeed, you can track metrics such as closure time, first-time response rates, and overall team productivity. Our platform also helps measure KPIs related to customer support efficiency.
No, ClearFeed is user-friendly and doesn’t require coding skills. The setup process is simple, and the interface is intuitive.
ClearFeed helps prioritize tickets effectively by utilizing automation to identify specific keywords in Slack messages. It then tags these conversations based on context and urgency, assigning appropriate levels of priority automatically. Additionally, you can customize priority rules to fit your team’s workflow, enabling even better control over ticket management and response times.
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