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Work seamlessly across Slack & Service Cloud

Effortlessly create Service Cloud tickets from Slack threads. Collaborate across teams and manage 100s of customer channels effortlessly.

Key Benefits

Collaborate on tickets from Slack
Collaborate on Tickets from Slack
Reduce Zendesk License Cost
Reduce Service Cloud License Cost
Reduce Zendesk License Cost
Eliminate Silos, capture all data in Service Cloud

Features to work seamlessly on Tickets from Slack

01
Create Tickets from Slack
  • Zero copy-paste - Upload text & attachments
  • Manual or Automatic Ticket creation from Slack.
  • Summarize long threads into Tickets with AI.
Create Tickets from Slack
Two-way sync between Slack and Zendesk
02
2-way sync between Slack & Service Cloud
  • Sync comments instantly from SF to Slack.
  • Mirror Slack replies to SF.
  • Add Internal Notes in SF from Slack.
03
Ticket Triage & CSAT in Slack
  • Engineers and PMs can respond to Tickets from Slack
  • Agents can respond from Slack or SF
  • Collaborate privately on Slack using Triage channels
  • CSAT Survey on solved Tickets in Slack
Collaborate with Product and Sales Engineering on tickets
04
Instant Answers with GPT Agent
  • Suggest answers and KB links for new questions.
  • Access KBs from SF, Confluence, Notion, Google Docs, & more.
  • Integrate into workflows seamlessly.
  • Deflection or Agent assistant mode.
05
Manage 100s of Customer Channels
  • Broadcast Messages to multiple customers
  • Automatic Welcome messages to new channels/users
  • OOO responses on Slack outside Business Hours
  • Centralize Slack Communication from Triage channels
Simple, transparent pricing with a 14-day free trial
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Frequently Asked Questions