AI-Powered HR Ticketing System Built for Slack

Support your employees where they work - create, respond, and resolve HR tickets directly in Slack. Auto-resolve common queries with a GPT-powered assistant.

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Trusted by fast-growing companies globally

Key Benefits

Get started quickly with zero learning curve

Zero learning curve

Resolve queries faster with AI

Resolve queries faster with AI

Meet your users where they work

Meet your users where they work

Here's how the solution works

Press M on your keyboard to unmute

ClearFeed streamlined our process by allowing employees to focus on where to raise issues, while ClearFeed navigates requests to the right people, channels, & threads, enhancing efficiency & workplace sanity.

Partha Pratim - Program Manager - Product, Plum

Viraaj Arora

Head of Culture & Talent, Headout

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S

Shaun B.

Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Works Independently or Integrates Seamlessly With Your Existing Ticketing Systems

Shared Queue

Shared Queue

Tickets

Tickets

SLA Management

SLA Management

Slack Native AI Service Desk by ClearFeed

AI-Powered Bi-Directional Integration with Existing Helpdesks

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Features for Slack-First HR Teams

Ticket Management in Slack

Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration

HR Ticketing System - Feature | Maximize Agent Productivity With Ticket Management in Slack

HR Ticketing System - Feature | Enhanced Employee Experience with Private Chat Support

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Create Tickets Privately

Raise tickets in private via Direct Messages and App Actions
Employees get real-time ticket updates via private messages

ChatGPT Powered Answers

Automated answers to questions using GPT-4
Suggest matching KB links on new questions
Integration with ticketing flows for deflection and agent-assistance
Chat with the Bot anytime for additional help

HR Ticketing System - Feature | Quick Issue Resolution with AI-driven Knowledge Assistance

HR Ticketing System - Feature | Proactive SLA Management and In-Depth Metrics

Proactive SLA Alerts & In-Depth Metrics

Configure SLAs and Business Schedules
Get AI-powered SLA breach alerts on Slack
Measure response time, closure rates and other service metrics

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Boost Support Efficiency with Automations & Intake Forms

Create Custom Fields and Forms for quick resolutions
Automated CSAT surveys on ticket closure
Integrate with PagerDuty, Zapier via WebHooks

HR Ticketing System - Feature | Boost Support Efficiency with Automations & Intake Forms

HR Ticketing System - Feature | Two-Way Sync Between Slack & Your Ticketing Systems

Two-Way Sync Between Slack & Tickets

Slack messages and ticket comments synced in real time
Responses & ticket status updated back on Slack thread
Let teams work from where they want

Experience ClearFeed Firsthand – Try It for Free!

14-Day Free Trial

No Credit Card Required

Get Started Free

Featured Articles

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy

How Headout Streamlines and Unifies Internal Support Across Slack and Zendesk with ClearFeed

How Headout Streamlines and Unifies Internal Support Across Slack and Zendesk with ClearFeed

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Simple, transparent pricing with a 14-day free trial

Integration Pricing

Internal Helpdesk Pricing

100+ reviews on

ClearFeed Customers

.....you'll be in great company!