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Support your employees where they work - create, respond, and resolve HR tickets directly in Slack. Auto-resolve common queries with a GPT-powered assistant.
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ClearFeed streamlined our process by allowing employees to focus on where to raise issues, while ClearFeed navigates requests to the right people, channels, & threads, enhancing efficiency & workplace sanity.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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ClearFeed transforms Slack into a comprehensive HR service desk by converting employee messages into trackable tickets with privacy controls, automated routing, and resolution tracking—all within Slack.
ClearFeed provides private ticketing channels, sensitive information handling, case ownership, SLA tracking, knowledge base integration, and detailed analytics. It includes anonymous reporting options and approvals workflows for HR processes.
ClearFeed enables configurable priority levels based on request type and urgency. It can automatically prioritize time-sensitive issues like leave requests, compliance matters, or employee relations concerns.
ClearFeed connects to knowledge bases to suggest relevant policy articles, provides guided request forms, and enables automated responses for common questions. It helps reduce repetitive HR inquiries through intelligent resource suggestions.
Yes, ClearFeed maintains GDPR compliance, SOC 2 Type II certification, and role-based access controls. It supports data retention policies for HR records and provides detailed audit logs for compliance reporting.
ClearFeed offers native Slack integration, faster implementation, and higher adoption rates than standalone HR portals. It provides core HR service desk functionality with superior employee experience at lower cost and complexity.
