MS Teams + Slack Integration

Support your Customers on
MS Teams from Slack

Easily manage MS Teams requests within Slack using our two-way Slack and MS Teams integration. Eliminate silos & accelerate response times.

Connect Slack & Teams Now

ClearFeed MS Teams + Slack Integration

Key Benefits

Meet users where they work

Meet users where they work

Get started with zero learning curve

Get started with zero learning curve

Eliminate platform silos

Eliminate platform silos

Top Support teams love ClearFeed!

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z

Zac B.

Senior Systems Administrator

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from MS Teams

01

Reply to MS Teams requests from Slack

MS Teams threads converted to Slack threads
Support team can view & respond from Slack
Customers continue to reply on MS Teams threads

Create Tickets from MS Teams

Two-way sync between MS Teams and Zendesk

02

Collaborate on MS Teams requests from Slack Triage Channels

Post internal comments with 🔒 emoji
Loop in different teams easily on Slack to collaborate
Manage status and ownership from Triage

03

SLA Management in MS Teams

Receive SLA alerts on Teams chats on Slack
SLA breach, response & closure time reports
Breakdown metrics by assignee, channel etc.

Access Zendesk Fields & Forms from MS Teams

Access Zendesk Fields & Forms from MS Teams

04

Integrate with your preferred Ticketing System

Use ClearFeed Ticketing
Or connect bi-directionally with Zendesk, Intercom, Freshdesk & more

Simple, transparent pricing with a 14-day free trial

Connect Slack & MS Teams Now

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ClearFeed Customers

.....you'll be in great company!

Featured Articles

Now, link MS Teams channels to Slack with ClearFeed

Now, link MS Teams channels to Slack with ClearFeed

ClearFeed Triage channels - a new way to work with customers on Slack

ClearFeed Triage channels - a new way to work with customers on Slack

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

Introducing ClearFeed's Customer Portal: A Centralized Hub for Support Ticket Management

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