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Easily manage MS Teams requests within Slack using our two-way Slack and MS Teams integration. Eliminate silos & accelerate response times.
Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
ClearFeed monitors conversations in linked MS Teams channels. Users can see these conversations from Slack Triage channels or from the ClearFeed web application. Every conversation has a tracking ID, status, assignee etc. Support teams can reply to MS teams conversations from the Slack Triage channel or from the ClearFeed webapp. In essence the threads in the Slack triage channel and the MS Teams channels are bi-directionally synced in real-time. More details of the integration are available on our MS Teams Documentation Page.
Yes, ClearFeed can now work with shared MS Teams channels. Users can use ClearFeed either with regular Teams channels where customers are invited as Guests, or with shared MS Teams channels.
Currently ClearFeed supports integrating Zendesk and Freshdesk with MS Teams channels. If you have a use case for a different ticketing systems to be supported with MS Teams - please reach out to support@clearfeed.ai
MS Teams is supported in Professional Plans and above in ClearFeed. Users can pick from Usage based pricing (based on number of Channels) or Agent based pricing. Details are available at: Pricing Page
Yes. ClearFeed's identifies customers and support agents on MS Teams, and it's intelligent SLA management system uses AI to monitor response times by support agents. It sends proactive alerts before deadlines are missed and analyzes conversation sentiment to identify potential escalations. SLA Breach reports are available in Professional Plans and above.
ClearFeed maintains enterprise-grade security standards, including end-to-end encryption, SOC 2 compliance, and GDPR adherence. Users can configure data retention so data from shared channels is not retained indefinitely. All data is deleted on account deactivation. Further details are available on our Security Page. Note: We do not train AI models on customer data.
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