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Sync status/comments between Slack threads & Intercom in real-time. Convert threads to Tickets in 1-click. Enable Engineers to collaborate on tickets from Slack.
Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
ClearFeed's integration between Slack and Intercom makes managing communication and support tasks easier. It keeps comments and status updates in sync in real-time across both platforms. With just a single click, your team can turn Slack conversations and files into Intercom tickets, making teamwork between engineering and support a breeze. Plus, both agents and requesters can create tickets that stay updated in both Slack and Intercom, keeping everyone in the loop.
By letting you manage customer support requests right in Slack, ClearFeed cuts down on the need for multiple Intercom agent licenses. Instead of paying for every team member who needs access, ClearFeed’s pricing is based on the number of tickets created in Slack, which can really reduce your overall expenses. This means your whole team can collaborate on tickets without the extra costs of full Intercom seats.
ClearFeed's integration with Slack and Intercom allows you to receive a variety of notifications directly in Slack. These include alerts for newly created tickets in Intercom, real-time updates on ticket status changes, and notifications when customers respond to existing tickets. You'll also receive alerts about internal comments made in Slack threads related to specific tickets, which improves collaboration among team members.
ClearFeed's Virtual Agent utilizes AI to optimize service requests on Slack by automatically generating responses from indexed documentation and knowledge bases, thereby enhancing response times and efficiency.
