Slack - Intercom hero image

Work seamlessly across Slack & Intercom

Sync status/comments between Slack threads & Intercom in real-time. Convert threads to Tickets in 1-click. Enable Engineers to collaborate on tickets from Slack.

Key Benefits

Collaborate on tickets from Slack

Collaborate on tickets from Slack

Reduce Zendesk License Cost

Reduce Intercom License Cost

Reduce Zendesk License Cost

Eliminate Silos, capture all data in Intercom

Here's how the integration works

Press M on your keyboard to unmute

Top Support teams love ClearFeed!

Top Support teams love ClearFeed!

“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”

Tom Walker

Head of Customer Support Engineering, Chronosphere

"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."

Auryc - Amod Setlur

Amod Setlur

Co founder and VP of Product, Auryc

"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."

Greg Bakken Glean Clearfeed

Greg Bakken

Head of Technical Services (Glean)

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z

Zac B.

Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S

Shaun B.

Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from Slack

01

Create Tickets from Slack

Upload messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can view & respond from Intercom
Responses & Status from Intercom updated on Slack thread

Create Tickets from Slack

Two-way sync between Slack and Zendesk

02

Two-way sync between Slack & Intercom

Slack & Intercom messages synced in real-time
Tracking, Reporting, and SLAs stay within Intercom

03

Collaborate with Engineers on Slack

Engg can respond to Tickets from Slack
Agents can respond from Slack or Intercom
Collaborate privately on Slack using Triage channels
Reduce number of Intercom licenses

Collaborate with Product and Sales Engineering on tickets

Access Intercom Fields & Forms from Slack

04

Access Ticket Types & Fields in Slack

File Intercom Tickets of different Types
Create Slack Form per Ticket Type
View and Edit Custom Fields from Slack
Field values synced between Slack & Intercom

05

Manage 100s of customer channels

Broadcast announcements to multiple customers
Send Automatic Welcome messages
Automatically add Ticketing to new channels
Setup business hours and OOO responses
GPT-Powered Answers from KBs in Slack

Customer Impact Stories

Hear firsthand from our customers

Press M on your keyboard to unmute

Get a product preview on ClearFeed Sandbox

ClearFeed Sandbox

Featured Articles

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

Streamline Communication and Support Workflows With ClearFeed's Slack-Intercom Integration

How AfterSell by Rokt Streamlines Customer Support Across Intercom and Slack With ClearFeed

How AfterSell by Rokt Streamlines Customer Support Across Intercom and Slack With ClearFeed

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.