Sync status/comments between Slack threads & Intercom in real-time. Convert threads & attachments to tickets in 1-click. Enable Engineers and Support to collaborate on tickets.
Key Benefits
Collaborate on tickets from Slack
Reduce Intercom License Cost
Eliminate Silos, capture all data in Intercom
Here's how the integration works
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Top Support teams love ClearFeed!
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Amod Setlur
Co founder and VP of Product, Auryc
"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken
Head of Technical Services (Glean)
Features to work seamlessly on Tickets from Slack
01
Create Tickets from Slack
Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can view & respond from Intercom
Responses & Status from Intercom updated on Slack thread
02
Two-way sync between Slack and Intercom
Slack & Intercom messages synced in real-time
Tracking, Reporting, and SLAs stay within Intercom
03
Collaborate with Product and Sales Engineering on tickets
Engg/PMs can respond to tickets from Slack
Agents can respond from Slack or Intercom
All responses on Slack logged in Intercom
Collaborate privately on Slack using Triage channels
04
GPT-Powered Answers from Intercom KBs
Integrate Slack with existing KB
Suggest matching KB links on new questions
Generate answers automatically using Generative AI
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