ClearFeed Features

Intelligent Reminders

ClearFeed monitors Slack channels and alerts you on open customer requests, unfulfilled promises and pending responses from customers - using AI models to detect message intent.

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Timer
Charts

Insights

ClearFeed measures request volume, response times and SLA breaches on customer Slack channels.

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Ticketing Integrations

ClearFeed offers the most powerful integration between Slack and Ticketing Systems so that both your customer and support agents can work on the platform of their choice!

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ClearFeed Integrations with Ticketing Systems
A loudspeaker

Announcements

Announcements allow CS teams to broadcast a message with attachments across any group of customer Slack channels at a scheduled time. 

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Triage Channel

Convert requests from many customer channels to a single queue of requests on a Shadow channel. Shadow channels allow Support and Engineering to collaborate freely on customer issues, leave private comments, update status/assignee, convert requests to tickets and issues. All from one place and in private.

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Messages

Scale support to 100s of customers on Slack

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