ClearFeed monitors Slack channels and alerts you on open customer requests, unfulfilled promises and pending responses from customers - using AI models to detect message intent.
ClearFeed measures request volume, response times and SLA breaches on customer Slack channels.
ClearFeed offers the most powerful integration between Slack and Ticketing Systems so that both your customer and support agents can work on the platform of their choice!
Announcements allow CS teams to broadcast a message with attachments across any group of customer Slack channels at a scheduled time.
Convert requests from many customer channels to a single queue of requests on a Shadow channel. Shadow channels allow Support and Engineering to collaborate freely on customer issues, leave private comments, update status/assignee, convert requests to tickets and issues. All from one place and in private.