Track Conversations across Slack, MS Teams, Email, Live Chat and a Customer Portal centrally. Convert conversations to Tickets. Reply and manage all conversations from Triage Channels in Slack or ClearFeed web application.
Convert Conversations in Slack to Tickets. File Tickets in ClearFeed, or in external systems like Zendesk, Intercom, SalesForce, Jira, ClickUp, Freshdesk, Hubspot and Linear. File tickets privately, from channels, via shortcuts or via actions pinned to channels.
Convert Emails to Tickets. Collaborate on emails in Slack. Reply to customer emails from Slack. Unify communication across Slack and email. Supports multiple custom Email addresses.
Embed Chat widget on website and product. Respond to Live Chat requests with AIĀ Agents. Collaborate from Slack on Chat requests. Seamless hand-off to Email for offline customers.
MS Teams threads converted to Slack threads. Support team can view & respond from Slack. SLA Alerting and state management on MSTeams Chats. Convert MS Teams Chats to Zendesk tickets.
Create Support Portal for customers to track & manage requests. Easy login with Google or Microsoft accounts. Create & Route Tickets from Support Portal to Slack for instant agent responses.
Build AI Agents by connecting all your knowledge and tools. Automatically answer and resolve customer and employee questions. Convert un-answered queries to tickets. Provide easy access to AI Answers in Slack.
Create & update guides & FAQs with ClearFeed KB. Publish content to a customer-facing portal with a click. Organize KB using Categories & Tags and customize appearance.
Trigger CSAT Surveys on Request or Ticket Closure. Customize Scale and Timing. View and Filter-By CSAT Ratings on ClearFeed dashboard. Sync CSAT ratings to Zendesk. Or skip the surveys and use AI to sense Customer Satisfaction scores.
Define Business Schedules and post OOO responses on Slack and other mediums based on schedule. Create automated welcome messages for new channels and users. Use AI-Agents to post automated responses from Documents and KBs.
ClearFeed monitors Slack, MS Teams channels, Email Threads, Chat Sessions and alerts you on open customer requests, unfulfilled commitments from Agents and pending responses from customers - using AIĀ models to detect message intent.
ClearFeed measures request volume, response times and SLA breaches on customer Slack channels, email, chat and MS Teams. View consolidated insights from a dashboard, export to Google Sheets and more. Setup business hours and SLAs based on Customer Segments and Ticket Priorities.
ClearFeed offers the most powerful integration between Slack and Ticketing and Task Management Systems so that your customers, support agents and engineers can work from the platform of their choice! Bi-Directional Sync with Zendesk, Jira, JSM, Intercom, Salesforce Service Cloud, Linear, ClickUp, Hubspot ServiceCloud, Freshdesk & Asana.
View, Reply and Manage Conversations across 100s of customer channels, email, live chat and MS Teams - from Triage channels in Slack. Collaborate privately on customer chats. Create tasks in Jira, ClickUp, Linear, Github & Asana - and get assistance from AIĀ Agents. View ticket dashboards in Slack using Slack Lists.
Review requests across Slack, Email, MS Teams, Live Chat & Portal. Post public or private replies. Create custom views and manage tickets in Kanban Boards.
Build sophisticated automations on conversation and ticket updates. Categorize tickets with AI, take actions in external tools, trigger approval flows.
Announcements allow CS teams to broadcast a message with attachments across any group of customer Slack channels at a scheduled time and monitor for responses and reactions centrally.
Build Forms for creating and editing Tickets in Slack, Live Chat and other channels. Import Forms from Zendesk, Intercom, ClickUp or create Forms in ClearFeed.
Converts unstructured chats on Slack and MS Teams channels to structured requests using AI models for automated message merging and state transitions. Included in all plans for free!
White-Label Slack App, to reflect your team's branding. Create AI Agents with customized logo and names. Send personalized welcome messages to new users and channels. Customize Ticket messages shown to users and fine-grained control over field edits.
Easy and Powerful APIs to download data, insights and create tickets programmatically. Plug into ticket events with webhooks and modify tickets and post responses with API calls.
Unlike traditional vendors, ClearFeed was built for team-wide collaboration. We offer channel or ticket usage based pricing plans that allow unlimited Agents, in addition to traditional Agent-based subscription models. Our AI-Agents are available as a separate add-on at a low starting price allowing departments to start small.
