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Sync status/comments between Slack threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.
I love that ClearFeed’s Ul is intuitive and user-friendly. I also love the concept of Collections to organize channels into groups, and I feel like it understands how the support team works based on Slack requests. ClearFeed support team has also been very responsive to all the requests live raised, and most of my feature requests have been implemented in a timely manner.
We needed a solution that offered comprehensive Slack and Zendesk integration. ClearFeed stood out as the only product that met all our needs. We had nearly exhausted our options, and ClearFeed was a clear choice.
ClearFeed allows our team members to take ownership and resolve requests directly from a single triage Slack channel rather than joining 100+ Customer Slacks.
Additionally, it facilitates seamless two-way sync between Slack and Zendesk so that we can convert Slack requests to Zendesk tickets for any issues/bugs and provides comprehensive reporting capabilities in Slack.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
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To integrate Zendesk with Slack using ClearFeed, follow these steps: start by installing ClearFeed app in your Slack workspace as per the instructions on the ClearFeed Help Center. Next, connect your Slack and Zendesk accounts via the ClearFeed's Slack-Zendesk integration page, ensuring compatibility with your account settings. ClearFeed will then enable you to efficiently triage and resolve support requests directly within Slack.
You can get started by simply reacting to messages with specific emojis, using a slash command to fill out ticket details, or picking options from the "More actions" menu. Plus, you can create tickets directly from designated triage channels or have them automatically generated based on certain criteria.
Yes, you can receive Zendesk notifications in Slack with ClearFeed's integration. By setting up Zendesk triggers, you can send instant notifications for new ticket events directly to specific Slack channels. Subsequently - you can configure ClearFeed to sync the notification threads with the Zendesk ticket - to allow seamless communication between Slack and Zendesk. You can also customize these notifications to filter specific ticket types based on tags, custom fields, or the ticket source and use ClearFeed to setup escalation discussions around these specific tickets.
ClearFeed organizes multiple channels and accounts through distinct Collections. Each Collection can track various public and private Slack channels and connect to a single triage channel, which consolidates and simplifies request management.
To forward tickets between platforms using ClearFeed, users can use the integration's bi-directional syncing feature between Slack and Zendesk. When a ticket is created in Zendesk from Slack—whether through emoji reactions, triage channels, or automated processes—ClearFeed ensures that all relevant messages and attachments are included in the ticket.
ClearFeed allows private comments in Slack threads to be sent to Zendesk, enabling internal discussions without cluttering the main ticket. It also synchronizes Slack conversations with Zendesk tickets and lets agents edit ticket fields directly from Slack. This streamlines communication and boosts the efficiency of managing support tickets across both platforms.
