Work seamlessly across Slack & Zendesk

Sync status/comments between Slack threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.

Key Benefits

Collaborate on tickets from Slack
Collaborate on tickets from Slack
Reduce Zendesk License Cost
Reduce Zendesk License Cost
Eliminate Silos, capture all data in Zendesk
Eliminate Silos, capture all data in Zendesk

Here's how the integration works

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Top Support teams love ClearFeed!

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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
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plum Logo
"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Auryc -  Amod Setlur
Amod Setlur
Co founder and VP of Product, Auryc
glean logo
"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken Glean Clearfeed
Greg Bakken
Head of Technical Services (Glean)

Features to work seamlessly on Tickets from Slack

01
Create Tickets from Slack
  • Upload all messages & attachments with 1-click
  • Requesters continue to reply on Slack thread
  • Support team can view & respond from Zendesk
  • File Tickets from public channels or private messages and actions
Create Tickets from Slack
Two-way sync between Slack and Zendesk
02
Two-way Sync across Slack & Zendesk
  • Zendesk comments synced to Slack
  • Public replies on Slack synced to Zendesk
  • Collaborate with Private messages on Slack
  • Post Internal Notes on Zendesk from Slack
  • Tracking, Reporting, and SLAs stay within Zendesk
03
Access Zendesk Fields & Forms from Slack
  • Update Ticket Title & Priority from Slack
  • View and Edit Custom Zendesk fields from Slack
  • Import Zendesk Forms and use from Slack
  • Create Forms in ClearFeed using Zendesk Fields
Edit Zendesk fields from within Slack
Work on tickets created from Email on Slack
04
Work on tickets created from Email on Slack
  • Sync all new Zendesk tickets to Slack
  • Reply from Slack to Zendesk tickets
  • Both Non Agents and agents reply
05
Collaborate on Tickets in Slack
  • Agents can respond from Slack or Zendesk
  • Engg/PMs can respond from Slack
  • All responses on Slack logged in Zendesk
  • Collaborate privately on Slack using Triage channels
Collaborate with Product and Sales Engineering on tickets
06
GPT-Powered Virtual-Agent
  • Suggest Answers and KB links on new questions
  • Use Docs/Wiki/Notion/PDFs
  • Integrate Answers into Ticketing flows
  • Use for Deflection or as Agent assistant

Get your free Slack-Zendesk Integration checklist

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