Sync status/comments between Slack threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.
Collaborate on tickets from Slack
Reduce Zendesk License Cost
Eliminate Silos, capture all data in Zendesk
Here's how the integration works
Press M on your keyboard to unmute
Top Support teams love ClearFeed!
"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Amod Setlur
Co founder and VP of Product, Auryc
"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken
Head of Technical Services (Glean)
Bi-directional Sync between Slack and Zendesk.
Team Members and Agents work from the Platform of their choice.
Create Tickets from Slack
Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can view & respond from Zendesk
Responses & Status from Zendesk updated on Slack thread
1
Two-way sync between Slack and Zendesk
Slack messages & Zendesk comments synced in real-time
Tracking, Reporting, and SLAs stay within Zendesk
2
Edit Zendesk fields from within Slack
Update Zendesk ticket title and priority from Slack
Update Zendesk form fields from Slack (Coming soon!)
3
Work on tickets created from Email on Slack
Sync all new Zendesk tickets to Slack
Reply from Slack to Zendesk tickets
Both Non Agents and agents reply
4
Collaborate with Product and Sales Engineering on tickets
Agents can respond from Slack or Zendesk
Engg/PMs can respond from Slack
All responses on Slack logged in Zendesk
Collaborate privately on Slack using Triage channels
Tangible benefits within 2 weeks of implementation!
20%
Reduction in feature turn around time
2-3
Hours saved per team member per week
100%
Visibility to all teams on open JIRA issues
Send long discussions on Slack to JIRA
AI detects conversation boundaries
AI generates titles and descriptions
Upload multiple messages & attachments with 1-click
Subscribe channel to ticket status updates.
Answer questions directed at you on JIRA from Slack
Create a live session with Support from Slack
Slack messages and Ticket comments synced in real-time
Triaging, Reporting, and SLAs stay within Ticketing system.
Take JIRA actions without leaving Slack
Create new Jira issues with a few clicks
Assign issues to users, change issue status & post comments from Slack
Auto-sync updates & comments from the Jira issues back to Slack threads
Keep customer facing teams updated on JIRA closure
Let customer-facing teams subscribe and add custom labels on JIRAs from Slack updates
Notify subscribed team members of JIRA closure
Automated task creation in tools like Gainsight and Trello on JIRA closure to close the loop with the customer
Integrating soon with...
ClearFeed connects to your favourite tools to help stay on top of customer conversations.
"ClearFeed saves my team tens of hours every week by bringing important JIRA updates on Slack. Unlike notifications from JIRA, ClearFeed only nudges my team when there is a pending question on them, and when the product is shipped and they need to inform the customer. My team hated going to JIRA as that's outside their workflow."
HEAD OF CUSTOMER SUCCESS - SERIES A FUNDED SAAS COMPANY IN REVENUE INTELLIGENCE SPACE
"My team absolutely loves the daily digest from ClearFeed. We used to have a daily 30-minute stand-up between the engineering and customer success teams. With the daily digest, that has moved async, as both engineering and customer success teams can collaborate async on Slack."
VP ENGINEERING - SERIES B FUNDED SAAS COMPANY IN DATA MANAGEMENT SPACE
Secure from Day 1
ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
.webp)
.webp)
.webp)
.webp)
%20(1).webp)
.webp)
