Work seamlessly across Slack & Zendesk

Sync status/comments between Slack threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.

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Collaborate on tickets from Slack
Collaborate on tickets from Slack
Reduce Zendesk License Cost
Reduce Zendesk License Cost
Eliminate Silos, capture all data in Zendesk
Eliminate Silos, capture all data in Zendesk

Here's how the integration works

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Top Support teams love ClearFeed!

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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
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"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Auryc -  Amod Setlur
Amod Setlur
Co founder and VP of Product, Auryc
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"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken Glean Clearfeed
Greg Bakken
Head of Technical Services (Glean)

Bi-directional Sync between Slack and Zendesk.

Team Members and Agents work from the Platform of their choice.

Create Tickets from Slack

  • Upload all messages & attachments with 1-click
  • Requesters continue to reply on Slack thread
  • Support team can view & respond from Zendesk
  • Responses & Status from Zendesk updated on Slack thread
1
Create Tickets from Slack
Two-way sync between Slack and Zendesk

Two-way sync between Slack and Zendesk

  • Slack messages & Zendesk comments synced in real-time
  • Tracking, Reporting, and SLAs stay within Zendesk
2

Edit Zendesk fields from within Slack

  • Update Zendesk ticket title and priority from Slack
  • Update Zendesk form fields from Slack (Coming soon!)
3
Edit Zendesk fields from within Slack
Work on tickets created from Email on Slack

Work on tickets created from Email on Slack

  • Sync all new Zendesk tickets to Slack
  • Reply from Slack to Zendesk tickets
  • Both Non Agents and agents reply
4

Collaborate with Product and Sales Engineering on tickets

  • Agents can respond from Slack or Zendesk
  • Engg/PMs can respond from Slack
  • All responses on Slack logged in Zendesk
  • Collaborate privately on Slack using Triage channels
5
Collaborate with Product and Sales Engineering on tickets
Get a product preview on ClearFeed Sandbox

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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