ClearFeed + Zendesk Integration

Work seamlessly across Slack & Zendesk

Sync status/comments between Slack threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.

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Key Benefits

Collaborate on tickets from Slack
Collaborate on Tickets from Slack
Reduce Zendesk License Cost
Reduce Zendesk License Cost
Eliminate Silos, capture all data in Zendesk
Eliminate Silos, capture all data in Zendesk

Here's how the integration works

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Top Support teams love ClearFeed!
testRigor logoAcryl Data logoastronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z
Zac B.
Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum
Partha Pratim
Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere
Tom Walker
Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S
Shaun B.
Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023High Performer - India - Fall 2023High Performer - Summer 2024High Performer - Mid-Market - Summer 2023Users Most Likely To Recommend - Asia Pacific - Fall 2023Best Support - Mid-Market - Fall 2023Easiest Setup - Mid-Market - Fall 2023Fast Implementation - Mid-Market - Fall 2023Easiest Setup - Fall 2023High Performer - Asia Pacific - Fall 2023Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from Slack

01
Create Tickets from Slack
  • Upload all messages & attachments with 1-click
  • Requesters continue to reply on Slack thread
  • Support team can view & respond from Zendesk
  • File Tickets from public channels or private messages and actions
Create Tickets from Slack
Two-way sync between Slack and Zendesk
02
Two-way Sync across Slack & Zendesk
  • Zendesk comments synced to Slack
  • Public replies on Slack synced to Zendesk
  • Collaborate with Private messages on Slack
  • Post Internal Notes on Zendesk from Slack
  • Tracking, Reporting, and SLAs stay within Zendesk
03
Access Zendesk Fields & Forms from Slack
  • Update Ticket Title & Priority from Slack
  • View and Edit Custom Zendesk fields from Slack
  • Import Zendesk Forms and use from Slack
  • Create Forms in ClearFeed using Zendesk Fields
Edit Zendesk fields from within Slack
Work on tickets created from Email on Slack
04
Work on existing Tickets from Slack
  • Sync specific Zendesk tickets to Slack
  • Reply from Slack to Zendesk tickets
  • Both Non Agents and Agents reply
05
Collaborate on Tickets in Slack
  • Agents can respond from Slack or Zendesk
  • Engg/PMs can respond from Slack
  • All responses on Slack logged in Zendesk
  • Collaborate privately on Slack using Triage channels
Collaborate with Product and Sales Engineering on tickets
06
GPT-Powered Virtual-Agent
  • Suggest Answers and KB links on new questions
  • Use Docs/Wiki/Notion/PDFs
  • Integrate Answers into Ticketing flows
  • Use for Deflection or as Agent assistant
07
Convert Slack into a Helpdesk
  • Consolidate requests from many Slack channels
  • Respond to requests from a central Triage Channel
  • Collaborate privately on requests in Slack
  • Convert Slack requests to Zendesk Tickets as required
  • Access multiple Zendesk Accounts and Forms
Shared queue management within Slack

Get your free Slack-Zendesk Integration checklist

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Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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