Sync status/comments between Slack threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.
"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Amod Setlur
Co founder and VP of Product, Auryc
"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken
Head of Technical Services (Glean)
Features to work seamlessly on Tickets from Slack
01
Create Tickets from Slack
Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can view & respond from Zendesk
Responses & Status from Zendesk updated on Slack thread
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