Excelling at Customer Support for Data Platforms | Insights from PlanetScale, StarTree & SnowplowEpisode 4

In this episode, leaders from top data infrastructure companies share proven strategies and actionable insights on how to deliver exceptional Customer Support for complex data products - boosting customer satisfaction and driving usage. Discover the unique challenges of supporting data platforms, key metrics for success, and how AI and automation can streamline processes. Gain practical advice on building high-performing support teams and driving key SaaS metrics like churn and NDR.

Maximizing Customer Success With Shared Slack ChannelsEpisode 3

In this episode, experts from top Data and Cloud companies share insights on how to leverage shared Slack channels to streamline communication, manage SLAs and build deep customer relationships. Dive in to elevate your customer engagement strategy on Slack.

Unlocking Customer Support Excellence with Slack and MS Teams for MSPsEpisode 2

Explore the potential of Slack and MS Teams in transforming your MSP's customer support journey. In this episode of Huddles, Mike Buonaspina, Solutions Architect at LI Tech Advisors, unravels the nuances of these platforms, emphasizing their pivotal role in enhancing real-time communication, fostering collaboration, and solidifying customer trust.

Slack is the defacto way to build trust in a complex B2B environment Episode 1

In the first episode of Huddles by ClearFeed, Sanjeev Sisodiya, former head of Customer Success at Postman, shares insights on Postman's customer success model, the challenges faced in aligning stakeholders, and the pivotal role of conversational platforms like Slack in enhancing enterprise client engagement.