Scale support on Slack to 100s of customers

ClearFeed helps you collaborate with customers within Slack using bi-directional ticketing integrations, automated reminders and 100% visibility into service metrics

Immediate tangible value

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2-3 Hours

Saved per repper week

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100%

Visibility into service metrics

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20%

Improved CSAT scores

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15%

Reduction in SLA Breaches

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Stay on top of all customer requests

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Reminders on customer requests with no responses.

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Configure Escalation workflows on SLA breaches.

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Notifications on Slack DMs, Channels, Emails, or any webhook.

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Answer repeated questions from Knowledge-Base

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Integrate Slack with existing knowledge base.

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Suggest matching KB links or old Slack responses.

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Gather real-time feedback on utility of suggestions.

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Retrieve ticket details in Slack

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Retrieve ticket details on mention of ticket id on Slack.

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Subscribe to updates against a ticket on single Slack thread.

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Escalate tickets and post internal notes seamlessly from Slack.

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Get updates on all open tickets before client meetings.

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No need for light licenses on ticketing systems.

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Review detailed analytics across Slack channels

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Request load and response times by channel and assignees.

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Breaches against configured SLAs and business hours.

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Powerful two-way integration between Slack and Ticketing

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Create a live session with support team from Slack.

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Send long Slack thread with attachments to tickets with 1-click.

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Keep Slack thread and Ticket synchronized, in real-time.

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Review conversations across multiple channels in single panel

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Convert unstructured chat across threads to distinct requests.

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Web dashboard to consolidate conversations across channels.

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Use filters like request owners, SLA status, open tickets.