Scale support on Slack to 100s of customers

ClearFeed helps you collaborate with customers within Slack using bi-directional ticketing integrations, automated reminders and 100% visibility into service metrics

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Immediate tangible value

2-3 Hours

Saved per repper week

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100%

Visibility into service metrics

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20%

Improved CSAT scores

15%

Reduction in SLA Breaches

Stay on top of all customer requests

Reminders on customer requests with no responses.

Configure Escalation workflows on SLA breaches.

Notifications on Slack DMs, Channels, Emails, or any webhook.

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Answer repeated questions from Knowledge-Base

Integrate Slack with existing knowledge base.

Suggest matching KB links or old Slack responses.

Gather real-time feedback on utility of suggestions.

Retrieve ticket details in Slack

Retrieve ticket details on mention of ticket id on Slack.

Subscribe to updates against a ticket on single Slack thread.

Escalate tickets and post internal notes seamlessly from Slack.

Get updates on all open tickets before client meetings.

No need for light licenses on ticketing systems.

Review detailed analytics across Slack channels

Request load and response times by channel and assignees.

Breaches against configured SLAs and business hours.

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Powerful two-way integration between Slack and Ticketing

Create a live session with support team from Slack.

Send long Slack thread with attachments to tickets with 1-click.

Keep Slack thread and Ticket synchronized, in real-time.

Review conversations across multiple channels in single panel

Convert unstructured chat across threads to distinct requests.

Web dashboard to consolidate conversations across channels.

Use filters like request owners, SLA status, open tickets.