Scale premium Support on Slack to 100s of customers

Slack for Customer Support: Handle 100s of customers efficiently

ClearFeed Unifies Email, Slack & Teams for Seamless Customer Support. Unlimited Agents, GPT Answers, Full Service Metrics. Use Standalone or with existing Ticketing System.

Top Support & Success teams love ClearFeed!
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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo

Key Benefits

Create Tickets from Slack
Create Tickets from Slack
No more missed Slack responses
No more missed Slack responses
No more lost Slack threads
Resolve queries faster with AI

How ClearFeed makes Support on Slack easy

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Here's what our customers have to say

“Customer Support Experience Differentiator”

We reduced friction insupporting our customers and increased efficiencies within the supportteam by implementing Clearfeed.

Tom Walker
Head of Customer Support Engineering @Chronosphere
“Awesome Product, Fantastic Customer Service, Interactive Ul & Open minded Reliable team”

We use ClearFeed on a daily basis & it just feels seamless all thanks to interactive filters. If we encounter a hiccup, the customer support team makes it a smooth experience for us to solve our problems as quickly as possible. Feedbacks are accepted and actioned at a well-appreciated pace.

Kynan F.
Culture & Talent Manager
“Exactly what we needed”

Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.

Kevin C.
Support & Team Manager
“ClearFeed has helped us to meet customers where they are”

After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.

Fritz Davenport
Lead Customer Success Engineer @ Astronomer

Works Independently or Integrates Seamlessly With  Your Existing Ticketing Systems 

Shared Queue
Shared Queue
Tickets
Tickets
SLA Management
SLA Management
Slack Native AI Service Desk by ClearFeed 
Freshdesk logo
Zendesk logo
Jira logo
Hubspot logo
Salesforce logo
AI-Powered Bi-Directional Integration with Existing Helpdesks
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Features for Slack-first Customer Support

01
Centralize Customer Requests in Slack
  • Consolidate requests from many Slack channels into one.
  • Assign ownership and track customer requests easily.
  • Collaborate privately using đź”’emoji.
  • Tag stakeholders to speed up resolution times.
Shared queue management within Slack
02
Convert Slack chats to Tickets
  • 1-click conversion of Slack threads to tickets.
  • Integrate with: Zendesk, Freshdesk, Intercom or ClearFeed.
  • Two-way sync of Slack threads & linked tickets.
03
Powerful Web Console
  • Review requests across Slack, Email and Portal.
  • Reply to tickets directly from the browser.
  • Find relevant requests using pre-created views.
Create Tickets from Slack
Support customers on MS Teams from Slack
04
Support customers on MS Teams from Slack
  • Reply to customer requests on Teams directly from Slack.
  • Collaborate on issues within Triage channels.
  • Unify communication across MS Teams & Slack.
05
Support Customers on Email from Slack
  • Reply to customer emails directly from Slack.
  • Collaborate on emails within Triage channels.
  • Unify communication across Slack and email.
Create Tickets from Slack
06
Customer Portal for a Centralized View
  • Track & manage requests in one centralized portal.
  • Easy login with Google or Microsoft accounts.
  • Route Tickets to Slack for instant agent responses.
  • Live Sync with Slack updates Portal with responses.
07
GPT-Powered Virtual Agent
  • Suggest answers and KB links for new questions.
  • Utilize documentation from Wiki, Notion, PDFs, & more.
  • Integrate into ticketing workflows seamlessly.
  • Use for deflection or as an agent assistant.
08
SLA Breach Alerts & Insights
  • Configure SLAs by customer segments.
  • Receive AI alerts before SLA breaches occur.
  • Detect urgency & sentiment with AI.
  • Measure response times, closure rates, and CSAT.
10
Escalate to Engineering easily
  • 1-click file Eng. tasks from Slack.
  • Integrate with GitHub, Jira, ClickUp & Linear.
  • Receive status updates directly in Slack.
  • Keep customers updated on progress.
11
Broadcast updates to multiple customers
  • Send message to multiple channels (with attachments!).
  • Share release updates & maintenance notifications.
  • Group channels for easier broadcasts.
Get a product preview on ClearFeed Sandbox

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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Frequently Asked Questions