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ClearFeed Unifies Email, Slack & Teams for Seamless Support. Unlimited Agents, GPT Answers, Full Service Metrics. Use Standalone or with existing Ticketing System.
We reduced friction insupporting our customers and increased efficiencies within the supportteam by implementing Clearfeed.
We use ClearFeed on a daily basis & it just feels seamless all thanks to interactive filters. If we encounter a hiccup, the customer support team makes it a smooth experience for us to solve our problems as quickly as possible. Feedbacks are accepted and actioned at a well-appreciated pace.
Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.
After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.
ClearFeed is a conversational support platform that enables teams to manage requests on Slack channels. Users can get SLA alerts on requests on Slack, convert requests to tickets and issues (in systems like Zendesk, Freshdesk, Jira, Github etc), collaborate on customer and employee requests in private, get detailed service metrics on such requests and finally, automatically respond to requests using knowledge bases, documentation and FAQs. A brief overview of ClearFeed is available below:
After authorizing ClearFeed to your Slack workspace - you add ClearFeed app to specific Slack channels on which employee and customer requests are being made and to triage channels from where you can manage those requests and respond to them. A detailed setup guide is available at: https://docs.clearfeed.ai/clearfeed-help-center/getting-started/onboarding-clearfeed
Our App is under review by Slack. Once the review is completed successfully, users will be able to install ClearFeed directly from the Slack App Directory.
The permissions required by ClearFeed will be shown by Slack as part of "Authorize Slack" step. Please note that ClearFeed can only read/write messages in Slack channels it is explicitly added to.
We only store data that is essential to providing our services. Our data storage and retention policy is available at https://docs.clearfeed.ai/clearfeed-help-center/product-features/account-management/data-retention-policy. Security of customer data is very important for us - an overview of our Security practices is available at: https://clearfeed.ai/security
You can reach out to us over email at support@clearfeed.ai. Alternatively, you can either send us a message from the chat widget on the bottom right of this website - or book a demo with us.
