ClearFeed helps you collaborate with customers within Slack using bi-directional ticketing integrations, automated reminders and 100% visibility into service metrics
Saved per repper week
Visibility into service metrics
Improved CSAT scores
Reduction in SLA Breaches
Reminders on customer requests with no responses
Configure Escalation workflows on SLA breaches.
Notifications on Slack DMs, Channels, Emails, or any webhook.
Integrate Slack with existing knowledge base
Suggest matching KB links or old Slack responses
Gather real-time feedback on utility of suggestions
Retrieve ticket details on mention of ticket id on Slack
Subscribe to updates against a ticket on single Slack thread
Escalate tickets and post internal notes seamlessly from Slack
Get updates on all open tickets before client meetings
No need for light licenses on ticketing systems
Request load and response times by channel and assignees
Breaches against configured SLAs and business hours
Create a live session with support team from Slack.
Send long Slack thread with attachments to tickets with 1-click.
Keep Slack thread and Ticket synchronized, in real-time.
Convert unstructured chat across threads to distinct requests.
Web dashboard to consolidate conversations across channels
Use filters like request owners, SLA status, open tickets