When you use ClearFeed for Support on Slack, we convert each Slack thread involving customers into a new request. A request may comprise of multiple messages from customers and agents. In some cases, we automatically club consecutive threads into the same request if they are related to each other. Using ClearFeed, you can assign requests to agents, close/re-open them and get SLA breach alerts on them.
Any request on ClearFeed or any Slack thread can be converted to a ticket if you want to give the customer a unique ID for tracking progress. ClearFeed has its own native ticketing system and integrates with external ticketing systems like Zendesk, Freshdesk, Salesforce, JIRA, and many more.
ClearFeed units (CLU) are monthly usage units. 1 CLU allows the following monthly usage limits:
- Request management on 10 Slack Channels
- Track a total of 80 requests, file/sync 80 (Basic) tickets, 40 (Premium) tickets or any combination thereof.
Our pricing allows users to use the product in different ways while having a single pricing plan across all of them. You can monitor requests on hundreds of customer Slack channels, or manage thousands of requests on a single internal Slack channel - and pay the same amount.
Our small business discount is available for small businesses and startups. To be eligible for a small business discount, companies need to fulfill the following conditions:
- Less than 20 employees
- Raised less than $5 million in venture funding
If you are not sure whether you qualify for a small business discount - please reach out to us!
The small business discount is only eligible for the first year of the contract. Regular pricing applies second year onwards.
We price based on the monthly usage of the product:
- The product usage is metered monthly based on the number of channels, requests and tickets.
- The usage is rounded up to the nearest CLU.
- Organizations are billed every month based on their level of usage and their pricing plan.
- In the case of an annual subscription - any usage beyond the purchased CLUs are calculated and billed on a monthly basis.
No, you will not be billed based on the number of customers or agents on the slack channels. We believe that Slack is built for collaboration and we don’t want our pricing model to limit collaboration.
Yes we do! There are a number of generous discounts to help companies get started with ClearFeed:
- A free tier for smaller use cases
- A small business discount for small businesses and startups
- An annual discount for making an annual commitment
Our monthly pricing is progressive, meaning that we offer volume discounts as your usage of ClearFeed increases. Finally - we also offer a 14-day Free Trial of our Professional Edition.
ClearFeed supports sophisticated integrations with different ticketing and issue management systems.
- Some are categorized as Basic (Zendesk, FreshDesk, Hubspot, Github, Jira and JSM)
- Others (SalesForce, ServiceNow*) are categorized as Premium.
The categorization is based on the complexity of developing and supporting these integrations. Each CLU allows users to file/sync either 80 Basic Tickets/Issues or 40 Premium Tickets.
Yes, this is very common. ClearFeed can be used by many Slack-first teams within a single organization such as the Customer Support, DevOps, Engineering, IT, Finance, HR and more. Many such use cases are listed in the Case Studies section. The same pricing model applies to all teams and use cases.
Yes! We can create multiple ClearFeed accounts and connect each one to a different Slack workspace. ClearFeed can also monitor requests in one Slack workspace - while allowing you to work from another. Please contact us for more information on using multiple Slack workspaces.
Yes! In some cases users want to file thousands of tickets using ClearFeed. Please contact us for a Custom plan for bulk use cases.
Security is important for Enterprises. That’s why ClearFeed has been Soc2, Type-2 compliant from Aug, 2022. We can also make available latest penetration testing and sign a DPA on demand.
You can schedule a call with us or drop us a line at sales@clearfeed.ai
