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ClearFeed offers three products to cater to the following use cases.Â
ClearFeed’s internal helpdesk is a standalone helpdesk built on Slack using which agents can manage their end-to-end workflow and reporting. This serves as a system of record and their primary ticketing system. There are still features supported within this helpdesk to support integrations with a few ticketing and task management systems to link/file part of the clearfeed tickets to other downstream systems.Â
ClearFeed’s integration product is used as a bi-directional integration between Slack and ticketing/engineering systems. In this case, the agent's end-to-end workflow and reporting are managed in their primary ticketing system which is generally not ClearFeed, and ClearFeed is used as a bi-directional integration between Slack and the ticketing system.Â
We don’t currently offer ClearFeed integrations as a stand-alone product for Slack Connect channels. You will need to use our product “ClearFeed for External Helpdesks” and our integrations feature within that product to integrate Slack connect channels with your ticketing system (eg. Zendesk, Freshdesk, intercom, etc.). The pricing for the ClearFeed External Helpdesk product would be based on the number of Slack connect channels monitored via ClearFeed.
Yes, you can use multiple products within the same account on ClearFeed. The pricing of each product would be managed separately.
Yes, this is very common. ClearFeed can be used by many Slack-first teams within a single organization such as Customer Support, DevOps, Engineering, IT, Finance, HR, and more.Â
While setting up ClearFeed for each use-case, teams can opt-in to the type of use-case between the 3 products (Internal Helpdesk, External Helpdesk, Integrations). Appropriate pricing will be applied depending on your use case.
Yes! You can create multiple ClearFeed sub-accounts and connect each one to a different Slack workspace.Â
An agent is a Slack user who can assign requests to themselves or to other agents on ClearFeed. They are generally members of the team who respond to user tickets and need to manage their workflow and reporting via our helpdesk.
You can add agents to ClearFeed when you create a new collection or update them from the “Responder Settings” of the collection.Â
Yes, you will be only counted once in case you are a part of multiple collections or projects.
Yes, they can respond to employee tickets on Slack and be a part of the request and triage channels on Slack. They can also review all tickets on the ClearFeed dashboard. However, they will not be able to assign tickets to themselves or other agents.
There is a capacity of 200 tickets/agent/month allocated against every agent. If you exceed that capacity, you will charged for the additional usage.Â
For example, if you have signed up for 3 agents and the number of monthly tickets exceeds 600 tickets for the month, you will charged for an extra agent for each pack of 200 additional tickets. For example, in the case of 850 tickets and 3 agents, you will charged for 5 agents for the month.
The pricing for the External Helpdesk product is based on the total number of Slack Connect channels to which you add ClearFeed. For a given month, we determine this by looking at the maximum number of Slack Channels to which ClearFeed is added on any given date in the month.Â
Yes, at any point in time, you can remove ClearFeed from a given Slack channel. You will only be charged based on the number of Slack Connect channels in which ClearFeed is present during a given month.Â
No, you will not be billed based on the number of customers or agents on the Slack channels for the External Helpdesk product. There are no restrictions based on this.Â
No, you will not be billed based on the number of tickets for the External Helpdesk product. There are no restrictions on the number of tickets.Â
ClearFeed offers integrations with the following tools:
Ticketing Systems:
Engineering Systems:
You can read more about each integration in our documentation here.Â
We keep adding integrations and have an active product roadmap on this. If your integration is not listed here, please reach out to us.
Yes, we have a 14-day free trial of the product. You can sign up for the product on web.clearfeed.app and get started or schedule a demo with a product expert here.
Yes! In some cases, users want to cater to 20,000+ tickets or 100+ agents every month on Slack channels. Please schedule a meeting with the sales team for a custom plan for bulk use cases here and we can figure out a bulk discount - https://clearfeed.ai/booking-page
We don’t have any discounts applicable for Internal Help Desk and ClearFeed Integrations as we are very competitively priced. For ClearFeed External Helpdesk, we offer a 40% discount for small businesses. Our small business discount is available for small businesses and startups. To be eligible for a small business discount, companies need to fulfill the following conditions:
— Less than 20 employees
— Raised less than $5 million in venture funding
If you are not sure whether you qualify for a small business discount - please reach out to us!
We accept all major credit cards. We integrate with Stripe for payment processing.
You can cancel your subscription at any time. Once you cancel, you will still be able to fully use your account until the end of the billing cycle.
Security is important for Enterprises. That’s why ClearFeed has been Soc2, Type-2 compliant from Aug, 2022. We can also make available the latest penetration testing and sign a DPA on request.
