Intuitive Slack-first support for IT help desks

Automate your ITSM processes inside Slack with 100% visibility into service metrics and bi-directional integrations with ticketing systems.

2 ways of using ClearFeed

Standalone Slack Native Helpdesk
Shared Queue
Shared Queue
SLA Management
SLA Management
Slack Frontend for existing Helpdesk
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Features for Slack-first ITSM teams

Convert Slack threads into Tickets

  • Integrate Slack with Ticketing systems.
  • Auto-create tickets on new messages, or...
  • Use emoticons to trigger tickets.
  • Send entire Slack threads to the ticket.
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“We loved the ability to just add a ticket emoji - and the entire conversation of related multiple messages, magically just makes it to the system of record.”
Partha Pratim profile pic
Amod Setlur

Escalations on SLA breaches

  • Configure SLA breaches on response times.
  • Setup business hours and holidays for SLA management.
  • Get real-time notifications on SLA breaches.
  • Configure notifications on Slack DMs, Channels, Email.
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“The SLA Breach and AI-based warnings help to point towards requests which are pending response and those which need a follow-up.”
Ajay S profile pic
Ajay Srinath
Automated Reminders on SLA breaches

Not convinced yet? Let’s chat!

Workflows purpose built for slack augmented support to meet your teams where they work

Nobody wants to go to a portal to get help

Slack first employee experience

Resolve short requests within Slack

Track metrics on Slack using ClearFeed

Convert into tickets for longer requests

Use emoticons to create tickets from slack

Keep tickets & slack synced always

Everyone works from where they want

Create tickets on each slack message

Configure ticket creation on each customer request

Measure support metrics on Slack

Request load, first response & closure time

Setup escalation workflows

Alert team if SLA is breached in any channel

Breakdown metrics by slack and tickets

Review metrics across slack and tickets

Triage requests within Slack

Assign and take requests with a single click on Slack

Manager dashboard to review all requests

Filters like Agent, SLA, Status, Date and Priority

Intelligent Self Serve Support

Suggest answers from existing KB

Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

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Jira logo
Jira Software
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Linear Integration

Featured Case Studies

Trusted by Support Driven Teams

Partha Pratim C profile pic
Simple, Seamless Integration to handle customer support from Slack. Clearfeed is super simple to use. Zero fluff, maximum utility.
Partha Pratim C.
Program Manager - Product, Plum
Barrett S profile pic
Game changing for managing Customer Slack channels. ClearFeed has streamlined our response & escalation process
Barrett Summerlin
Chief of Staff | Operations | Customer Success, Bigeye
Naveen K profile pic
Essential to build and scale customer success. Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.
Naveen Kumar
Founder's Office - Success, Hatica
Kevin C profile pic
Exactly what we needed!. Clearfeed allows us to scale our homely approach to customer support through Slack.
Kevin Carroll
Support & QA Manager, testRigor
Kevin C profile pic
Helped us manage twice the channels with the same support team. Statistics are a great bonus feature for us.
Prashant Dhanke
Founding Member | CISO | Customer Success, Facets

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Learn More

Trusted by Leaders

Integrate ClearFeed with your support stack in under an hour with handheld white glove support.

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Pricing based on agents

Manage upto 80 requests monthly - for free!

Try it freeGet a Demo