Intuitive Slack-first support for IT help desks

Automate your ITSM processes inside Slack with 100% visibility into service metrics and bi-directional integrations with ticketing systems.

Try it free Get a Demo

2 ways of using ClearFeed

Standalone Slack Native Helpdesk

Shared Queue

Tickets

SLA Management

Slack Frontend for existing Helpdesk

Features for Slack-first ITSM teams

Slack-first helpdesk for faster resolution

Solve short requests without creating tickets.
Track all Slack conversations for service metrics.
Use emoticons to signal assignment and closure.

Know More

“It has streamlined our response and escalation process and gives us access to metrics like FRT.”

Barrett Summerlin

Bigeye

Convert Slack threads into Tickets

Integrate Slack with Ticketing systems.
Auto-create tickets on new messages, or...
Use emoticons to trigger tickets.
Send entire Slack threads to the ticket.

Know More

“We loved the ability to just add a ticket emoji - and the entire conversation of related multiple messages, magically just makes it to the system of record.”

Amod Setlur

Auryc

Keep Slack and Tickets synced, in real-time

Let teams work from where they want.
Sync updates from the ticket into the Slack thread.
Sync comments from the Slack thread into the ticket.
Auto-update Slack threads on ticket closure.

Know More

“All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.”

Partha Pratim

Plum

Measure support metrics on Slack

Track request volume by channel and agents.
Track first response, average response & closure time.
Make work visible and recognize team's contributions.
Break-down metrics by Slack-only and Slack-and-Ticketing.

Know More

“Having analytics on your slack threads, like 'time to first response' and SLA information, is also valuable.”

Toby Johnson

Vue Storefront

Escalations on SLA breaches

Configure SLA breaches on response times.
Setup business hours and holidays for SLA management.
Get real-time notifications on SLA breaches.
Configure notifications on Slack DMs, Channels, Email.

Know More

“The SLA Breach and AI-based warnings help to point towards requests which are pending response and those which need a follow-up.”

Ajay Srinath

Goodmeetings

Automated responses from your KBs

Integrate Slack with existing KB
Suggest matching KB links on new questions
Log discussions from Slack to KBs with 1- click
Generate answers automatically using Generative AI (GPT)

Know More

“ClearFeed was easy to set up and integrate. We were up and testing in quick order.”

Tom Walker

Chronosphere

Not convinced yet? Let’s chat!

Get a Demo

Workflows purpose built for slack augmented support to meet your teams where they work

Nobody wants to go to a portal to get help

Slack first employee experience

Resolve short requests within Slack

Track metrics on Slack using ClearFeed

Convert into tickets for longer requests

Use emoticons to create tickets from slack

Keep tickets & slack synced always

Everyone works from where they want

Create tickets on each slack message

Configure ticket creation on each customer request

Measure support metrics on Slack

Request load, first response & closure time

Setup escalation workflows

Alert team if SLA is breached in any channel

Breakdown metrics by slack and tickets

Review metrics across slack and tickets

Triage requests within Slack

Assign and take requests with a single click on Slack

Manager dashboard to review all requests

Filters like Agent, SLA, Status, Date and Priority

Intelligent Self Serve Support

Suggest answers from existing KB

Integrates bi-directionally with your team's existing stack

Support Tools

Engineering Tools

Github

Jira Software

Linear Integration

Featured Case Studies

The Ultimate Playbook to get Customer Engagement right on Slack & Teams

ClearFeed's Slack Freshdesk Integration: Enabling cross-team collaboration on customer issues

How Auryc used ClearFeed to provide a delightful customer experience on Slack

BENlabs & ClearFeed - the IT Helpdesk challenge

How I stopped worrying about our Customer Slack channels

Streamline Your Customer Support with ClearFeed's Slack Zendesk Integration

Trusted by Support Driven Teams

We loved the ability to just add a ticket emoji - andthe magic happens! The entire conversation of multiple messages that are related, magically just makes it to the system of record.

Amod Setlur

Co founder and VP of Product, Auryc

Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience

Greg Bakken

Head of Technical Services (Glean)

Simple, Seamless Integration to handle customer support from Slack. Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim C.

Program Manager - Product, Plum

Game changing for managing Customer Slack channels. ClearFeed has streamlined our response & escalation process

Barrett Summerlin

Chief of Staff | Operations | Customer Success, Bigeye

Essential to build and scale customer success. Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen Kumar

Founder's Office - Success, Hatica