Automate your ITSM processes inside Slack with 100% visibility into service metrics and bi-directional integrations with ticketing systems.
Slack first employee experience
Track metrics on Slack using ClearFeed
Use emoticons to create tickets from slack
Everyone works from where they want
Configure ticket creation on each customer request
Request load, first response & closure time
Alert team if SLA is breached in any channel
Review metrics across slack and tickets
Assign and take requests with a single click on Slack
Filters like Agent, SLA, Status, Date and Priority
Suggest answers from existing KB
ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
Integrate ClearFeed with your support stack in under an hour with handheld white glove support.