AI-Powered Internal Helpdesk On Slack For IT Teams

Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, and resolve tickets in Slack.

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Here's how the solution works

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Key Benefits

Meet your users where they work
Meet your users where they work
Get started quickly with zero learning curve
Get started quickly with zero learning curve
Resolve queries faster with AI
Resolve queries faster with AI

Top Support teams love ClearFeed!

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Works Independently or Integrates Seamlessly With  Your Existing Ticketing Systems 

Shared Queue
Shared Queue
Tickets
Tickets
SLA Management
SLA Management
Slack Native AI Service Desk by ClearFeed 
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AI-Powered Bi-Directional Integration with Existing Helpdesks
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Features for Slack-First IT Teams

IT Help Desk - Feature | Enhanced Employee Experience with Private Chat Support
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Create Tickets Privately
  • Raise tickets in private via Direct Messages and App Actions
  • Employees get real-time ticket updates via private messages
Employees can raise tickets via private Slack chats
Get real-time ticket updates and resolutions in Slack
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Boost Support Efficiency with Automations & Intake Forms
  • Create Custom Fields and Forms for quick resolutions
  • Automated CSAT surveys on ticket closure
  • Integrate with PagerDuty, Zapier via WebHooks
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration
IT Help Desk - Feature | Boost Support Efficiency with Automations & Intake Forms
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!
Get a product preview on ClearFeed Sandbox