Automate your ITSM processes inside Slack with 100% visibility into service metrics and bi-directional integrations with ticketing systems.
Saved per rep per week
Visibility into service metrics
Improved CSAT scores
Reduction in SLA Breaches
Slack first employee experience
Track metrics on Slack using ClearFeed
Use emoticons to create tickets from slack
Everyone works from where they want
Configure ticket creation on each customer request
Request load, first response & closure time
Alert team if SLA is breached in any channel
Review metrics across slack and tickets
Assign and take requests with a single click on Slack
Filters like Agent, SLA, Status, Date and Priority
Suggest answers from existing KB
Solve short requests without creating tickets.
Track all Slack conversations for service metrics.
Use emoticons to signal assignment and closure.
Integrate Slack with Ticketing systems.
Auto-create tickets on new messages, or...
Use emoticons to trigger tickets.
Send entire Slack threads to the ticket.
Let teams work from where they want.
Sync updates from the ticket into the Slack thread.
Sync comments from the Slack thread into the ticket.
Auto-update Slack threads on ticket closure.
Track request volume by channel and agents.
Track first response, average response & closure time.
Make work visible and recognize team's contributions.
Break-down metrics by Slack-only and Slack-and-Ticketing.
Configure SLA breaches on response times.
Setup business hours and holidays for SLA management.
Get real-time notifications on SLA breaches.
Configure notifications on Slack DMs, Channels, Email.
Advanced filters like agent, SLA, status, date.
Review requests with SLA breaches.
Review requests that have low CSAT scores.
Review requests of specific category of issues.