AI-Powered Slack Helpdesk
for IT Teams

Transform Slack into an intuitive, scalable IT Helpdesk. Seamlessly create, respond, & resolve tickets in Slack. Use GPT-powered agent to resolve common queries.

Works Standalone / With

Zendesk
Jira
Notion
Asana
GDrive
Linear
HubSpot
Salesforce
ClickUp
Confluence

Here's how the solution works

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Key Benefits

Meet your users where they work
Meet users where they work
Get started quickly with zero learning curve
Work at the speed of Slack
Resolve queries faster with AI
Resolve queries with AI

Here's what our customers have to say

“Streamlines internal support on Slack & boosts team efficiency”

ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.

Viraaj Arora
Head of Culture & Talent @ Headout
“Centralizing employee requests in Slack with ClearFeed”

Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.

Kynan F.
Culture & Talent Manager
“Must have for slack based teams”

Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )

Clearfeed's triage approach was excellent for us to focus on one channel.

Alagu M.
“The tool we didn't know we needed until we set it up”

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

Shaun B.
CEO

Features for Slack-First IT Teams

01
Ticket Management in Slack
  • Manual or Automatic Ticket creation in Slack channels
  • Private Collaboration in Triage channels.
  • Post Internal cComments with 🔒emoji.
  • Ticket Routing using Forms
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration
IT Help Desk - Feature | Maximize Agent Productivity With Ticket Management in Slack
IT Help Desk - Feature | Enhanced Employee Experience with Private Chat Support
02
Tickets from Private Chats & Email
  • Private Tickets from direct messages & actions
  • Create Email Tickets from custom email address
  • Reply from Triage Channel to all tickets
  • Real-time sync between Slack & Email thread
Employees can raise tickets via private Slack chats
Get real-time ticket updates and resolutions in Slack
05
Forms & Automations for Precise Support
  • Unlimited Forms & Fields
  • Route Tickets by Form Type
  • CSAT surveys on ticket closure
  • Automations on Ticket Creation and Updates
  • Webhooks to connect with hundreds of Tools
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use 🔒emoji for internal notes and collaboration
IT Help Desk - Feature | Boost Support Efficiency with Automations & Intake Forms
07
Approval Workflows in Slack
  • Trigger approval workflows on ticket creation
  • Approve / Reject in Slack directly
  • Route approvals based on Form fields
  • Audit Trail of approvals
Approval Flow in Slack
Create Tickets from Slack
08
Convert Tickets in Slack to Tasks
  • Create Tasks from Tickets
  • Integrates with Jira, ClickUp, Linear & Asana
  • AI-assisted task creation with summarization
  • Task updates flow back into Tickets
  • Find Tickets blocked on Tasks easily
Experience ClearFeed Firsthand – Try It for Free!

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Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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Frequently Asked Questions