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Seamlessly create, respond, & resolve tickets in Slack. Auto-answer queries & troubleshoot issues with AI Agents.
ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.
Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of Slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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ClearFeed transforms Slack into a comprehensive IT helpdesk by converting messages into trackable tickets with priorities, assignments, and resolution tracking—all within Slack.
ClearFeed provides automated ticket creation, priority levels, SLA tracking, team assignments, asset management integration, knowledge base connections, and comprehensive analytics. It includes custom fields, automations, and approval workflows.
Yes, ClearFeed integrates with ITSM tools like Okta, JumpCloud, with Project Management tools like Jira, knowledge bases like Confluence, Notion, Google Drive etc. Its open API allows custom connections to proprietary systems.
Yes, ClearFeed offers configurable ticket fields (including conditional fields), custom statuses, conditional automations, approval workflows, and role-based permissions. It adapts to your existing processes rather than forcing you to change workflows.
ClearFeed offers metrics on resolution times, first-time fix rates, agent performance, ticket volumes, common issues, and system health. Custom dashboards track SLA compliance and identify opportunities for improvement.
ClearFeed offers native Slack integration, faster implementation, and higher adoption rates than traditional ITSM tools. AI Agents built into the platform are easy to use, highly affordable and optimized for deflecting user queries with a great user experience. It provides core helpdesk functionality with superior user experience at a fraction of the cost and complexity.
