$1/month until June, 2024 for Halp users.
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A complete support platform for Slack, Email, Teams & Chat with a seamless migration from Thena. Works with your existing ticketing systems.
Resolve requests in minutes, not hours
Turn conversations into tickets with one click & sync with Zendesk, SalesForce, Freshdesk, Intercom & Hubspot.
Deflect repetitive queries, suggest replies, & automate agentic actions in your connected tools.
Manage requests from Slack, MS Teams, Email, Web Chat, Portal & Discord in one queue - directly from Slack or ClearFeed app.
Create tasks in Jira, GitHub, Linear, or ClickUp directly from Slack threads. Get task updates back on Tickets.
Give customers a single place to submit and track requests, synced in real time with Slack. Host KB in ClearFeed with access control.
Notify customers about outages, product releases across multiple Slack & Teams channels instantly.
AI monitors each ticket and generates proactive alerts. Trigger powerful automations & CSAT on ticket updates.
Bring CRM customer data into Slack to route, prioritize & manage support. Convert tickets to Notes easily.
We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.
ClearFeed ties multiple communication channels together without disrupting our existing workflows.
Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.
After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.
If you are looking for a Thena alternative, you probably want to make Slack a reliable Support hub for filing tickets and tracking conversations. ClearFeed was built by a team of SaaS veterans for rock-solid reliability & extensibility. We serve hundreds of customers, process millions of messages with zero downtime, with amazing Slack based support for every customer and a fast evolving software stack to serve enterprise needs. Customers switch to ClearFeed from Thena for a reliable, fast Slack Ticketing solution with advanced functionality and empathetic, responsive Support.
The best choice depends on how your support team operates day-to-day. If you need fast collaboration across support, success, and engineering within Slack, ClearFeed is built for that Slack-native model, so context stays in Slack. At the same time, you still get structure such as ownership, status, and accountability. ClearFeed offers advanced workflows, including workload management, AI auto-fill fields, and conditional automations, for teams with complex workflow requirements in Slack.
ClearFeed offers the most advanced Slack and Teams Zendesk integration - with not just bi-directional syncing - but also the ability to handle enterprise flows like CSAT integration, unlinking tickets, handling comments on closed tickets, handling comment edits and tagging users across the two systems. It is used by some of the world's largest technology teams for this use case (including names like Palo Alto Networks and Teleport). Users have found our integration to be much superior to Thena and we are happy to assist with the migration. We also integrate with other well known ticketing systems like Intercom, Salesforce, Freshdesk, ClickUp and more.
Thena was built for Customer Support. Most teams replacing Halp are looking for solutions around internal ticketing use cases and integrations. With deep integrations, reliable 2-way sync with 8+ ticketing systems, and support for private ticketing and complex internal workflows like Approvals and Participants, ClearFeed is the tried-and-trusted alternative to Halp. Its is in use at many large firms as a Halp replacement, unlike Thena.
Yes. ClearFeed is designed for high-volume Slack support where routing, ownership, and visibility start to break down. It helps you keep requests from getting lost, makes ownership explicit, and keeps work visible across the right channels as volume grows. When you compare that to Thena, the practical question is whether the workflow stays reliable without constant manual nudges. If it depends on people remembering to tag, follow up, and move things along in Slack, it will struggle the moment your queue spikes.
Yes. We can assist in downloading tickets from Thena and uploading them into ClearFeed for historical reference. For existing Slack conversations - ClearFeed can load these conversations and also link them to external tickets in Zendesk and other systems. We have done this migration for multiple firms and would be happy to help in this.
