$1/month until June, 2024 for Halp users.
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Deliver superior omnichannel support from Slack, integrate with your existing systems & resolve requests 5x faster with custom AI Agents.
Resolve requests in minutes, not hours
Manage requests from Slack, MS Teams, Email, Web Chat, & Portal in one queue - directly from Slack.
Turn conversations into tickets with one click and sync with Zendesk, Intercom, SalesForce, Freshdesk, ClickUp, Hubspot & Jira.
Deflect repetitive queries, suggest replies, & automate agentic actions in your connected tools.
Give customers a single place to submit and track requests, synced in real time with Slack.
Create and sync tickets in Jira, GitHub, Linear, or ClickUp directly from Slack threads.
Set SLA rules & get proactive alerts before breaches happen.
Brand your AI bot, send personalized welcomes, & tailor communication style.
Broadcast updates, group channels, & automate welcomes messages. Sync Slack data with CRM.
We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.
ClearFeed ties multiple communication channels together without disrupting our existing workflows.
Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.
After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.
If you are looking for a Thena alternative, start with a straightforward question: Do you want Slack to be the system where support work actually happens, or just the place where notifications land? If your team lives in Slack and wants structured intake, clear ownership, and visibility without moving conversations into another inbox, a Slack-native workflow like ClearFeed is usually the better fit. If you need a classic omnichannel helpdesk where email, web, chat, and SLAs all live in one console, then you should also compare full helpdesk platforms alongside Slack-first tools.
The best choice depends on how your support team operates day-to-day. If you need fast collaboration across support, success, and engineering within Slack, ClearFeed is built for that Slack-native model, so context stays in Slack. At the same time, you still get structure such as ownership, status, and accountability. If your workflow depends more on a dedicated helpdesk console and Slack is secondary, then you should weigh how much “Slack-native” really matters to your team’s responsiveness and internal coordination, and whether a helpdesk-first tool fits better than a Slack-first layer like ClearFeed.
Most teams replacing Halp want the same core outcome: turn unstructured Slack requests into something trackable, with an owner and a clear next step. When comparing Thena and ClearFeed as Halp alternatives, focus on whether the workflow remains natural within Slack and whether it reduces manual follow-ups and “who’s handling this” confusion. The right replacement is the one your team will actually use consistently when things get busy.
If Zendesk is your system of record and you are happy with the helpdesk fundamentals, the pain is usually not “ticketing.” It is that Slack conversations and Zendesk tickets drift apart. In that case, a Slack-native layer like ClearFeed can help teams collaborate and respond in Slack while keeping work organized.
Evaluate five things before you move. Where requests come from (channels, shared customer channels, email), how ownership is assigned, how status and follow-ups are tracked, how escalations reach engineering without losing context, and how you will measure outcomes after the switch. If the new setup does not make those five simpler, the migration will feel like churn instead of an upgrade.
Yes. ClearFeed is designed for high-volume Slack support where routing, ownership, and visibility start to break down. It helps you keep requests from getting lost, makes ownership explicit, and keeps work visible across the right channels as volume grows. When you compare that to Thena, the practical question is whether the workflow stays reliable without constant manual nudges. If it depends on people remembering to tag, follow up, and move things along in Slack, it will struggle the moment your queue spikes.
