Streamline requests
with Approval Workflows  for Slack

Take requests in Slack & route for Approvals based on inputs. Track requests and approvals - all from Slack.

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Key Benefits

Collaborate on tickets from Slack
Structured Ticket creation in Slack
Orchestrate Workflows in Slack
Route for Approvals within Slack
Collaborate on tickets from Slack
Resolve queries faster with AI

How it Works

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Top Support teams love ClearFeed!

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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
"ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier "
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Veena S
Event Support Team Manager @ Airmeet
"Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done."
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Tom Walker
Head of Customer Support Engineering, Chronosphere
"After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access."
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Fritz Davenport
Lead Customer Success Engineer @Astronomer
High Performer - Spring 2025Momentum Leader - Spring 2025High Performer, Fall 2023 - G2 BadgeHigh Performer Mid-Market, Fall 2023 - G2 Badge

Key Features of ClearFeed’s Approval Workflows

01
Create Custom Forms for Slack
  • Choose single/multi-select/text/date field types
  • ​​Customize default values, required fields, visibility settings
  • Import forms from Zendesk, ClickUp, & more
  • Add conditional fields based on User selections
Create Custom Forms for Slack
File Tickets Using Slack Forms
02
File Tickets Using Slack Forms
  • Use /cf-file shortcut from public Slack channels
  • Submit private tickets via File Ticket action
  • or Trigger form submission using Emojis
  • or Trigger forms on every new message
03
Approve / Reject Requests in Slack
  • Trigger approval workflows on ticket creation
  • Approve / Reject in Slack directly
  • Track Tickets blocked on approvals
  • Audit Trail of approvals
Approval Flow in Slack
Form-based Request Routing
04

Flexible Approval Workflows

  • Configure approvals based on form type & fields
  • Configure multiple approvers
  • Freeze important ticket details post submission
  • Define dynamic approvers from HR directory
05
Reply to Approval requests from Triage
  • Reply to form submissions from Triage
  • Edit form fields from Triage channels
  • Use đź”’ emoji for internal notes and collaboration
  • Manage Ticket status, assignee from Triage.
Reply to Request Forms from Triage
Instant Answers with GPT Agent
06
Instant Answers with GPT Agent
  • Suggest answers and KB links for new questions.
  • Access docs from Wiki, Notion, PDFs, & more.
  • Integrate into workflows seamlessly.
  • Deflection or Agent assistant mode.
07
Powerful Web Console
  • Review requests across Slack, Email and Portal.
  • Reply to tickets directly from the browser.
  • Find relevant requests using pre-created views.
Powerful Web Console
Stay Ahead with AI-Driven SLA Alerts
08
Stay Ahead with AI-Driven SLA Alerts
  • Set custom SLAs based on schedules and needs.
  • Receive proactive alerts before SLA breaches occur.
  • Track key metrics like response time and closure rates.
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!

Works With

Ticketing Systems
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Zendesk
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Intercom
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SalesForce
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Hubspot
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FreshDesk
Project Management
Jira logo
Jira
ClickUp logo
ClickUp
Linear logo
Linear
Asana logo
Asana
Asana logo
GitHub
Knowledge Bases
Google Drive logo
Google Drive
Coda logo
Coda
Confluence logo
Confluence
Notion logo
Notion
Notion logo
Web
IT/HR Tools
Okta logo
Okta
Jump Cloud logo
Jump Cloud
Asset Panda logo
Asset Panda
Asset Panda logo
BambooHR
Asset Panda logo
Kandji

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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Frequently asked questions