Streamline requests
with Approval Workflows for Slack

Take requests in Slack & route for Approvals based on inputs. Track requests and approvals - all from Slack.

Key Benefits

Collaborate on tickets from Slack

Structured Ticket creation in Slack

Orchestrate Workflows in Slack

Route for Approvals

Resolve queries faster with AI

Top Support teams love ClearFeed!

"ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier "

Veena S

Event Support Team Manager @ Airmeet

"Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done."

Tom Walker

Head of Customer Support Engineering, Chronosphere

"After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access."

Fritz Davenport

Lead Customer Success Engineer @Astronomer

High Performer - Spring 2025

Momentum Leader - Spring 2025

High Performer, Fall 2023 - G2 Badge

High Performer Mid-Market, Fall 2023 - G2 Badge

Key Features of ClearFeed’s Approval Workflows

01

Create Custom Forms for Slack

Create unlimited Forms for Slack
Choose Single/Multi Select/Text/Date Field types
Customize default values, required fields, & visibility settings
Import forms from Zendesk, ClickUp, & more

Create Custom Forms for Slack

File Tickets Using Slack Forms

02

File Tickets Using Slack Forms

Use /cf-file shortcut from public Slack channels
Submit private tickets via File Ticket action
or Trigger Form submission using Emojis
or Trigger Forms on every new message

03

Approve / Reject Requests in Slack

Trigger approval workflows on ticket creation
Approve / Reject in Slack directly
Track Tickets blocked on Approvals
Audit Trail of approvals

Approval Flow in Slack

Form-based Request Routing

04

Flexible Approval Workflows

Configure Approvals based on Request type
Configure Multiple Approvers
Mark approvers based on Form values like Deal-Size
Freeze important ticket details post submission

05

Reply to Request Forms from Triage

Reply to form submissions from Triage
Edit Form fields from Triage channels
Use 🔒 emoji for internal notes and collaboration
Manage Ticket status, assignee from Triage.

Reply to Request Forms from Triage

Instant Answers with GPT Agent

06

Instant Answers with GPT Agent

Suggest answers and KB links for new questions.
Access docs from Wiki, Notion, PDFs, & more.
Integrate into workflows seamlessly.
Deflection or Agent assistant mode.

07

Powerful Web Console

Review requests across Slack, Email and Portal.
Reply to tickets directly from the browser.
Find relevant requests using pre-created views.

Powerful Web Console

Stay Ahead with AI-Driven SLA Alerts

08

Stay Ahead with AI-Driven SLA Alerts

Set custom SLAs based on schedules and needs.
Receive proactive alerts before SLA breaches occur.
Track key metrics like response time and closure rates.

Simple, transparent pricing with a 14-day free trial

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ClearFeed Customers

.....you'll be in great company!

Featured Articles

How Headout Streamlines and Unifies Internal Support Across Slack and Zendesk with ClearFeed

How Headout Streamlines and Unifies Internal Support Across Slack and Zendesk with ClearFeed

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

How Webistry Streamlines & Scales Internal Support on Slack with ClearFeed’s Internal Helpdesk

How Webistry Streamlines & Scales Internal Support on Slack with ClearFeed’s Internal Helpdesk

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.