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ClearFeed measures request volume, response times, time spent, finds repetitive questions and customer sentiment on Slack channels
Request load and response time by Slack channel
Identify top contributors from your teams
Break-down by time-of-day and set cross time zone expectations with customers
Automated tagging of requests into bugs, feature requests and FAQs
Manually tag requests into different themes
Cluster conversations around similar themes together for review
Sentiment score for all conversations on Slack.
Highlight phrases that indicate poor customer sentiment
Route conversations based on negative sentiment score
"With ClearFeed, I am able to break down the workload and response times by onboarding rep and slack channel. This data is crucial for me to plan resource allocation and hiring. Before ClearFed, I was doing this based on feedback from service reps"
"With ClearFeed, I am able to identify repetitive customer issues and flag the same to the product team for improving usability. Our onboarding team has also found these insights helpful and they use it to improve the customer onboarding."
Automated Reminders for pending requests, SLA breaches & promises on Slack
Supercharge your customer support team by integrating Slack with your favourite ticketing system.
