Stay on top of service levels in Slack helpdesks

ClearFeed measures request volume, response times, time spent, finds repetitive questions and customer sentiment on Slack channels

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Plan capacity better!

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Request load and response time by Slack channel

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Identify top contributors from your teams

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Break-down by time-of-day and set cross time zone expectations with customers

Channelize product feedback!

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Automated tagging of requests into bugs, feature requests and FAQs

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Manually tag requests into different themes

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Cluster conversations around similar themes together for review

Early warning signals!

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Sentiment score for all conversations on Slack.

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Highlight phrases that indicate poor customer sentiment

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Route conversations based on negative sentiment score

Integrating soon with..

ClearFeed connects to your favourite tools to help stay on top of customer conversations.

What our customers are saying...

"With ClearFeed, I am able to break down the workload and response times by onboarding rep and slack channel. This data is crucial for me to plan resource allocation and hiring. Before ClearFed, I was doing this based on feedback from service reps"

HEAD OF CUSTOMER ON-BOARDING
SERIES B SAAS STARTUP IN KNOWLEDGE MANAGEMENT

"With ClearFeed, I am able to identify repetitive customer issues and flag the same to the product team for improving usability. Our onboarding team has also found these insights helpful and they use it to improve the customer onboarding."

HEAD OF TECHNICAL SERVICE
SERIES C FUNDED SAAS COMPANY

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