1 - click Ticketing Integrations for Slack

Sync status/comments between Slack threads & ticketing systems in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.

Key Benefits

Collaborate on tickets from Slack

Collaborate on tickets from Slack

Reduce Zendesk License Cost

Reduce License Cost

Eliminate Silos, capture all data in Zendesk

Eliminate Silos, capture all data in your ticketing system

Top Support teams love ClearFeed!

"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."

Partha Pratim Chakraborty

Program Manager - Product, Plum

“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”

Tom Walker

Head of Customer Support Engineering, Chronosphere

"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."

Auryc - Amod Setlur

Amod Setlur

Co founder and VP of Product, Auryc

"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."

Greg Bakken Glean Clearfeed

Greg Bakken

Head of Technical Services (Glean)

Features to work seamlessly on Tickets from Slack

01

Create Tickets from Slack

Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can respond from your ticketing system
Responses & Status updated back on Slack thread

Create Tickets from Slack

Two-way sync between Slack and Zendesk

02

Two-way sync between Slack and your ticketing tool

Slack messages & ticketing comments : real-time sync
Tracking, Reporting, and SLAs stay within ticketing tool

03

Edit ticketing fields from Slack

Update ticket title and priority from Slack
Update form fields from Slack

Edit Zendesk fields from within Slack

Collaborate with Product and Sales Engineering on tickets

04

Collaborate with Product and Sales Engineering on tickets

Agents can respond from Slack or ticketing system
Engg/PMs can respond from Slack
All responses on Slack logged in ticketing tool
Collaborate privately on Slack using Triage channels

GPT-Powered Answers from KBs

Integrate Slack with existing KB
Suggest matching KB links on new questions
Generate answers automatically using Generative AI

Integrate Slack with

Get a product preview on ClearFeed Sandbox

Featured Case Studies

Internal Support using Slack + Zendesk: How PlumHQ found success with ClearFeed

Improving Support Workflow: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

Scaling testRigor's Customer Support on Slack with ClearFeed

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.