1-click Ticketing Integrations for Slack

Sync status/comments between Slack threads & ticketing systems in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.

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Collaborate on tickets from Slack
Collaborate on tickets from Slack
Reduce Zendesk License Cost
Reduce License Cost
Eliminate Silos, capture all data in Zendesk
Eliminate Silos, capture all data in your ticketing system

Top Support teams love ClearFeed!

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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo
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"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Auryc -  Amod Setlur
Amod Setlur
Co founder and VP of Product, Auryc
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"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken Glean Clearfeed
Greg Bakken
Head of Technical Services (Glean)

Bi-directional Sync between Slack and your ticketing system.

Team Members and Agents work from the Platform of their choice.

Create Tickets from Slack

  • Upload all messages & attachments with 1-click
  • Requesters continue to reply on Slack thread
  • Support team can respond from your ticketing system
  • Responses & Status updated back on Slack thread
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Create Tickets from Slack
Two-way sync between Slack and Zendesk

Two-way sync between Slack and your ticketing tool

  • Slack messages & ticketing comments : real-time sync
  • Tracking, Reporting, and SLAs stay within ticketing tool
2

Edit ticketing fields from Slack

  • Update ticket title and priority from Slack
  • Update form fields from Slack
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Edit Zendesk fields from within Slack
Collaborate with Product and Sales Engineering on tickets

Collaborate with Product and Sales Engineering on tickets

  • Agents can respond from Slack or ticketing system
  • Engg/PMs can respond from Slack
  • All responses on Slack logged in ticketing tool
  • Collaborate privately on Slack using Triage channels
4

Integrate Slack with

Get a product preview on ClearFeed Sandbox

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