🚀 Looking for a standalone ticketing system built for Slack?
We've built just that. Learn more
Sync status/comments between Slack threads & Ticketing systems in real-time. Convert threads & attachments to tickets in 1-click. Edit Ticket fields from within Slack.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
Ticketing integrations for Slack connect your support tools (e.g., Zendesk, Freshdesk, Intercom) with Slack, allowing you to manage and resolve customer tickets directly within Slack. ClearFeed’s integration streamlines this process, making it faster and more efficient.
Using ticketing integrations in Slack helps:
- Reduce App Switching: Manage tickets without leaving Slack.
- Improve Response Times: Resolve customer issues faster with real-time notifications.
- Enhance Collaboration: Bring support teams together in one platform.
ClearFeed syncs your ticketing tool with Slack, enabling you to:
- Create, update, and resolve tickets directly in Slack.
- Receive real-time notifications about ticket updates.
- Collaborate with your team in dedicated Slack channels.
Yes, ClearFeed allows you to customize notifications based on:
- Ticket priority.
- Ticket status (e.g., new, open, resolved).
- Specific projects or teams.
Getting started is simple:
- Sign up for ClearFeed and connect your ticketing tool (e.g., Zendesk, Freshdesk).
- Configure your notification preferences and workflows.
- Start managing tickets directly in Slack!
Yes, ClearFeed offers a free trial so you can experience its benefits firsthand. Contact us to schedule a demo or start your trial today!
