1 - click Ticketing Integrations for Slack

Sync status/comments between Slack threads & Ticketing systems in real-time. Convert threads & attachments to tickets in 1-click. Edit Ticket fields from within Slack.

Key Benefits

Collaborate on Tickets from Slack

Reduce License Cost

Eliminate Silos, capture all data in Zendesk

Eliminate Silos, capture all data in your Ticketing system

Top Support teams love ClearFeed!

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker

Head of Customer Support Engineering, Chronosphere

ClearFeed Recognized As a High Performer on G2

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from Slack

Create Tickets from Slack

Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can respond from your Ticketing system
Responses & Status updated back on Slack thread

Two-way sync between Slack and your Ticketing tool

Slack messages & Ticket comments : real-time sync
Tracking, Reporting, and SLAs stay within Ticketing tool

Edit Ticketing Fields from Slack

Update ticket title and priority from Slack
Create & Update tickets using forms in Slack

Collaborate with Product and Sales Engineering on tickets

Agents can respond from Slack or ticketing system
Engg/PMs can respond from Slack
All responses on Slack logged in ticketing tool
Collaborate privately on Slack using Triage channels

GPT-Powered Answers from KBs

Integrate Slack with existing KB
Suggest matching KB links on new questions
Generate answers automatically using Generative AI

Integrate Slack with

Get a product preview on ClearFeed Sandbox

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Featured Case Studies

Internal Support using Slack + Zendesk: How PlumHQ found success with ClearFeed

Improving Support Workflow: Chronosphere's Successful Slack-Zendesk Integration with ClearFeed

Scaling testRigor's Customer Support on Slack with ClearFeed

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

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