Sync status/comments between Slack threads & ticketing systems in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within Slack.
Collaborate on tickets from Slack
Reduce License Cost
Eliminate Silos, capture all data in your ticketing system
Top Support teams love ClearFeed!
"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Amod Setlur
Co founder and VP of Product, Auryc
"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken
Head of Technical Services (Glean)
Bi-directional Sync between Slack and your ticketing system.
Team Members and Agents work from the Platform of their choice.
Create Tickets from Slack
Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can respond from your ticketing system
Responses & Status updated back on Slack thread
1
Two-way sync between Slack and your ticketing tool
Tracking, Reporting, and SLAs stay within ticketing tool
2
Edit ticketing fields from Slack
Update ticket title and priority from Slack
Update form fields from Slack
3
Collaborate with Product and Sales Engineering on tickets
Agents can respond from Slack or ticketing system
Engg/PMs can respond from Slack
All responses on Slack logged in ticketing tool
Collaborate privately on Slack using Triage channels
4
"ClearFeed saves my team tens of hours every week by bringing important JIRA updates on Slack. Unlike notifications from JIRA, ClearFeed only nudges my team when there is a pending question on them, and when the product is shipped and they need to inform the customer. My team hated going to JIRA as that's outside their workflow."
HEAD OF CUSTOMER SUCCESS - SERIES A FUNDED SAAS COMPANY IN REVENUE INTELLIGENCE SPACE
"My team absolutely loves the daily digest from ClearFeed. We used to have a daily 30-minute stand-up between the engineering and customer success teams. With the daily digest, that has moved async, as both engineering and customer success teams can collaborate async on Slack."
VP ENGINEERING - SERIES B FUNDED SAAS COMPANY IN DATA MANAGEMENT SPACE
.webp)
.webp)
.webp)
.webp)
