Tracking, Reporting, and SLAs stay within ticketing tool
Edit ticketing fields from Slack
Update ticket title and priority from Slack
Update form fields from Slack
Collaborate with Product and Sales Engineering on tickets
Agents can respond from Slack or ticketing system
Engg/PMs can respond from Slack
All responses on Slack logged in ticketing tool
Collaborate privately on Slack using Triage channels
"ClearFeed saves my team tens of hours every week by bringing important JIRA updates on Slack. Unlike notifications from JIRA, ClearFeed only nudges my team when there is a pending question on them, and when the product is shipped and they need to inform the customer. My team hated going to JIRA as that's outside their workflow."
HEAD OF CUSTOMER SUCCESS - SERIES A FUNDED SAAS COMPANY IN REVENUE INTELLIGENCE SPACE
"My team absolutely loves the daily digest from ClearFeed. We used to have a daily 30-minute stand-up between the engineering and customer success teams. With the daily digest, that has moved async, as both engineering and customer success teams can collaborate async on Slack."
VP ENGINEERING - SERIES B FUNDED SAAS COMPANY IN DATA MANAGEMENT SPACE