ClearFeed connects ClickUp with Slack bi-directionally, makes it easy to file issues, sync comments and subscribe to updates. Work from Slack - track on Clickup!
Key Benefits
Measure work done on Slack
Unify Slack and ClickUp
Answer questions using GPT
Top Engineering & Support teams love ClearFeed!
"All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket."
Partha Pratim Chakraborty
Program Manager - Product, Plum
“Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.”
Tom Walker
Head of Customer Support Engineering, Chronosphere
"We loved the ability to just add a ticket emoji - and the entire conversation of multiple related messages, magically makes it to the system of record."
Amod Setlur
Co founder and VP of Product, Auryc
"Clicking the emoji and having everything synced between Slack and the created ticket is an awesome experience."
Greg Bakken
Head of Technical Services (Glean)
Features to work seamlessly on ClickUp issues from Slack
01
Convert Slack channels into a Helpdesk
Convert Slack threads into trackable issues
Manage status, ownership and respond to requests from Slack
Use 🔒emoji for internal notes and collaboration
02
Two-Way Sync Between Slack & ClickUp
Sync escalation discussions from Slack to ClickUp in real time
Responses & ticket status updated back on Slack thread
Configurable bi-directional sync setting and Emoji Shortcuts
03
Boost Engineering Efficiency with Automations & Intake Forms
Auto-assign requests on Slack based on on-call schedules
Integrate with PagerDuty, Opsgenie and more
Create custom Fields and Forms for quick resolutions
04
In-Depth Metrics For Efficient Reporting and Analysis
Advanced filters like agent, SLA status, date
Review requests of specific categories of issues
Measure response time, closure rates and CSAT
05
Create Escalations from Support Tickets
Bring customer conversations to Slack from ticketing systems
Maintain escalation discussions and customer context within same thread
06
GPT-Powered Virtual Agent to answer common questions
Integrate Slack with your multiple knowledge sources
Consolidate search results from multiple data sources
Generate answers automatically powered by GPT4
Integrates seamlessly with your team's existing stack
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