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File/Link Tickets in Zendesk, Intercom, Jira/JSM, FreshDesk, ClickUp or Linear from internal Slack channels
For Slack Connect - or to file Tickets in ClearFeed - see Helpdesk Pricing.
ClearFeed offers three products to cater to the following use cases. Helpdesk Pricing is applicable to both External and Internal Helpdesk.
ClearFeed’s Internal helpdesk is a standalone Slack-native helpdesk using which agents can create Tickets in Clearfeed, use Forms defined in ClearFeed, manage SLAs and get service metrics. This serves as a system of record and their primary ticketing system. You can create tasks out of these tickets with bi-directional sync to Jira, ClickUp, Linear, Asana and Github.
ClearFeed’s Integration Edition helps teams bridge Slack with an existing Ticketing system. In this case, tickets are created in the external system and ClearFeed does not manage SLAs or provide service metrics. Forms have to be imported from the external system.
No. ClearFeed integrations only works with Internal Slack Channels. You will need to use External Helpdesk product with Slack Connect and integrate with Ticketing systems (like Zendesk, Intercom, Freshdesk and ServiceCloud) within that product.
Yes, you can use multiple ClearFeed products within the same company by using different ClearFeed accounts. Different accounts can be setup on the same Slack workspace also. The pricing of each use case would be managed separately.
Yes, this is very common. ClearFeed can be used by many Slack-first teams within a single organization such as Customer Support, DevOps, Engineering, IT, Finance, HR, and more.
While setting up ClearFeed for each use-case, teams can opt-in to the type of use-case between the 3 products (Internal Helpdesk, External Helpdesk, Integrations). Appropriate pricing will be applied depending on your use case.
Yes! You can create multiple ClearFeed sub-accounts and connect each one to a different Slack workspace.
ClearFeed can convert Slack Messages to Tickets and perform a 2-way sync between the external Ticketing System and ClearFeed for the following systems:
You can read more about each integration in our documentation here. We keep adding integrations and have an active product roadmap on this. If your integration is not listed here, please reach out to us.
In additional and independently - ClearFeed can also be used to file tasks in such systems when used in conjunction with ClearFeed Ticketing (ie. Internal or External Helpdesk products). For Task filing - GitHub and Asana are also supported in addition to the above list.
Tickets are counted and billed in slabs of 50. The usage is rounded up to the nearest 50 for billing purposes.
Example: if you have used 275 tickets, the usage is rounded up to 300 tickets and the bill is calculated based on the rate applicable to 40 channels.
Yes, we have a 14-day free trial of the product (which can be extended as required). You can sign up for the product on web.clearfeed.app and get started or schedule a demo with a product expert here.
Yes! In some cases, users want to cater to thousands of tickets every month on Slack channels. Please schedule a meeting with the sales team for a custom plan for bulk use cases here and we can figure out volume discount.
We offer a standard 15% discount for Annual Subscriptions. We may be able to offer a Volume Discount for large use cases.
If you a NGO, Non-Profit or Educational Institution - we maybe able to offer an additional discount. Please reach out to us at support@clearfeed.ai for this purpose.
We accept all major credit cards. We integrate with Stripe for payment processing.
You can cancel your subscription at any time. Once you cancel, you will still be able to fully use your account until the end of the billing cycle.
Security is important for Enterprises. That’s why ClearFeed has been Soc2, Type-2 compliant from Aug, 2022. We can also make available the latest penetration testing and sign a DPA on request.
