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Exceptional support to customers on Slack. Bring Email, Slack, Chat, Teams & Portal into one inbox — and resolve requests 5x faster with custom AI Agents.
Track every thread & convert to tickets. Resolve queries with AI, scale to 100s of channels.
Triage, collaborate, & resolve requests directly from Slack.
Connect multiple inboxes. Organize tickets by customer.
Resolve requests in minutes, not hours
Manage requests from Email, Slack, MS Teams, Web Chat, & Portal in one queue - directly from Slack or Browser.
Track every thread. Turn important chats into tickets. Broadcast updates to 100s of channels.
Deflect repetitive queries, suggest replies, & automate agentic actions in your connected tools.
AI monitors each message so you get proactive alerts before breaches happen. Granular SLA Breach and response-time Reports
Give customers & employees a single place to submit and track requests, synced in real time with Slack.
Create and sync tickets in Jira, GitHub, Linear, or ClickUp directly from Slack threads and customer Tickets.
Brand your AI bot, send personalized welcomes, & tailor communication style.
Bring CRM customer data into Slack to route, prioritize & manage support. Convert tickets to Notes easily.
14-Day Free Trial
No Credit Card Required
ClearFeed is designed for Slack-first B2B support teams. Agents can triage, assign, discuss, and resolve requests directly from Slack or use the ClearFeed Web App. Hiver for Gmail centers support in Gmail, while Hiver Omni brings email, chat, Slack, voice, and other channels into a separate Hiver workspace. The key difference is where agents primarily manage support: Slack with ClearFeed, versus Gmail or Hiver’s own workspace with Hiver.
ClearFeed is the stronger fit when Slack is where your support, engineering, and customer success teams already collaborate. Agents can manage requests and respond directly in Slack. Hiver is better suited to teams that want Slack conversations routed into Hiver and handled alongside email, chat, voice, WhatsApp, and other channels.
Yes. ClearFeed can connect multiple support email addresses, convert incoming emails into tickets, organize requests by customer, and let agents reply from Slack or its browser-based inbox. Hiver may be preferable when your team wants an email-first or Hiver-centric workspace, while ClearFeed is better when Slack should remain the main support interface.
ClearFeed offers agent-based pricing starting at $24 per agent per month and usage-based pricing starting at $40 per month with unlimited responders. Hiver’s paid plans start at $25 per user per month. Its native Slack support channel is listed on the Pro plan at $55 per user per month, billed annually.
ClearFeed is better suited to teams that want custom AI Agents working within Slack and connected to sources such as Notion, Confluence, Google Drive, support knowledge bases, and business tools. Hiver includes AI Agents and AI Copilot in its paid Omni plans. The better option depends on whether you want AI operating inside Slack or within Hiver’s omnichannel workspace.
Both ClearFeed and Hiver are SOC 2 Type II and GDPR compliant. At ClearFeed, we also offer SSO with SAML, sensitive-data redaction, custom DPAs, security reviews, and a HIPAA plan with a BAA as Enterprise options. Contact us to discuss your compliance requirements and request the relevant security documentation.
14-Day Free Trial
No Credit Card Required
