Slack + Jira Integration

ConvertSlack into a Helpdesk
using Clearfeed &Jira

Track support requests received in Slack. Seamlessly create Jiras with bi-directional sync with Slack. Measure key service metrics.

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Key Benefits

Collaborate on tickets from Slack

Meet your Users where they work

No more lost Slack threads

Unify Slack and Jira

Get started quickly with zero learning curve

Answer questions using GPT

Top Support teams love ClearFeed!

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z

Zac B.

Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S

Shaun B.

Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Jiras from Slack

Convert Slack channels into a Helpdesk

Convert Slack threads into trackable ClearFeed Requests
Manage status, assignee & respond to Requests on Slack
Use 🔒emoji for internal notes and collaboration
Convert Slack threads to Jira issues as needed

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Slack + Jira - Feature | Convert Slack channels into a helpdesk

Slack + Jira - Feature | Two-Way Sync Between Slack & Jira

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Two-Way Sync Between Slack & Jira

Sync ClearFeed Requests in Slack to JIRA in real time
Comments & Ticket status updated back on Slack thread
Configurable Sync settings and Emoji Shortcuts

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Leverage Automations & Forms in Slack

Setup Business Hours and OOO messages
Auto-assign requests on Slack based on on-call schedules
Integrate with PagerDuty, Opsgenie, RotationApp & more
Create custom Fields and Forms to capture issue details

Slack + Jira - Feature | Boost Engineering Efficiency with Automations & Intake Forms

Slack + Jira - Feature | In-Depth Metrics For Efficient Reporting and Analysis

Slack Metrics for Reporting & Analysis

Measure request volume and plan capacity
Measure response time, closure rates & CSAT
Review requests of specific categories of issues
Breakdown stats by Users and Channels

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Create Requests from Bot Notifications

Route Notifications from Zendesk, Jira, Intercom et al. to Slack
Track each notification as ClearFeed Request
Slack replies synced to external Ticket and v.v.
Convert Requests to Jira Tasks as needed

Slack + Jira - Feature | Create Escalations from Support Tickets

Engineering Teams - Feature | GPT-Powered Virtual Agent to answer common questions

GPT-Powered Virtual Agent to answer common questions

Suggest Answers and KB links on new questions
Use Confluence, Notion, GDocs and old Slack chats!
Integrate Virtual Agent into Ticketing flows
Use for Deflection or as Agent assistant

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Integrates seamlessly with your team's existing stack

Engineering tools

Support tools

Knowledge Base

Featured Articles

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

How Airmeet Streamlined Support Escalations and Enhanced Engineering Productivity with ClearFeed’s Slack-first Helpdesk

ClearFeed Triage channels - a new way to work with customers on Slack

Simple, transparent pricing with a 14-day free trial

Integration Pricing

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Internal Helpdesk Pricing

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ClearFeed Customers

.....you'll be in great company!

Get a product preview on ClearFeed Sandbox

ClearFeed Sandbox