Slack + Jira Integration

Manage Escalations across Slack and JIRA

Streamline engineering escalations and measure key service metrics in Slack to drive productivity and efficiency with 2-way integrations between Slack and JIRA

Engineering Teams page hero image

Key Benefits

Measure work done by your team on Slack

Measure work done by your team on Slack

No more lost Slack threads

No more lost Slack threads and tracking on Spreadsheets

Get started quickly with zero learning curve

Automate repetitive questions with AI assistance

Top Support teams love ClearFeed!

"ClearFeed has revolutionized the way we track and showcase our tech team's productivity. We are able to measure crucial KPIs such as closure time, the volume of requests, and first-time response rates which were not possible earlier"

Veena S

Event Support Team Manager, Airmeet

“The ClearFeed team has been exceptionally responsive, implementing our feedback to continually enhance the platform. We're happy with the support our team has received and look forward to a long and fruitful partnership with ClearFeed.”

Vinay Jaasti

Co-founder & CTO, Airmeet

Features to work seamlessly on Tickets from Slack

Convert Slack channels into a Helpdesk

Convert Slack threads into trackable tickets
Manage status, ownership and respond to requests on Slack
Use 🔒emoji for internal notes and collaboration

Purple right arrow

Slack + Jira - Feature | Convert Slack channels into a helpdesk

Slack + Jira - Feature | Two-Way Sync Between Slack & Jira

02

Two-Way Sync Between Slack & Jira

Sync escalation discussions from Slack to JIRA in real time
Responses & ticket status updated back on Slack thread
Configurable bi-directional sync setting and Emoji Shortcuts

03

Boost Engineering Efficiency with Automations & Intake Forms

Auto-assign requests on Slack based on on-call schedules
Integrate with PagerDuty, Opsgenie and more
Create custom Fields and Forms for quick resolutions

Slack + Jira - Feature | Boost Engineering Efficiency with Automations & Intake Forms

Slack + Jira - Feature | In-Depth Metrics For Efficient Reporting and Analysis

In-Depth Metrics For Efficient Reporting and Analysis

Advanced filters like agent, SLA status, date
Review requests of specific categories of issues
Measure response time, closure rates and CSAT

Purple right arrow

05

Create Escalations from Support Tickets

Bring customer conversations to Slack from Ticketing systems
Maintain escalation discussions and customer context within same thread

Slack + Jira - Feature | Create Escalations from Support Tickets

Engineering Teams - Feature | GPT-Powered Virtual Agent to answer common questions

GPT-Powered Virtual Agent to answer common questions

Integrate Slack with your multiple knowledge sources
Consolidate search results from multiple data sources
Generate answers automatically powered by GPT4

Purple right arrow

Integrates seamlessly with your team's existing stack

Engineering tools

Support tools

Knowledge Base

Featured Articles

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

How Airmeet Streamlined Support Escalations and Enhanced Engineering Productivity with ClearFeed’s Slack-first Helpdesk

ClearFeed Triage channels - a new way to work with customers on Slack

Simple, transparent pricing with a 14-day free trial

Integration Pricing

Purple right arrow

Internal Helpdesk Pricing

Purple right arrow

ClearFeed Customers

.....you'll be in great company!

ClearFeed Sandbox

Get a product preview on ClearFeed Sandbox

ClearFeed Sandbox