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Track support requests received in Slack. Seamlessly create Jiras with bi-directional sync with Slack. Measure key service metrics.
Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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You can configure sync settings, choose specific Jira projects and issue types, and allow non-Jira users to interact with tickets. Advanced settings also let you decide on manual or automatic ticket creation.
ClearFeed syncs status changes, comments, and other updates from Jira back to the linked Slack thread, keeping all stakeholders informed.
Yes, you can integrate multiple Jira projects and select specific projects or issue types when filing tickets through Slack.
With ClearFeed, you can track metrics such as closure time, first-time response rates, and overall team productivity. Our platform also helps measure KPIs related to customer support efficiency.
The integration is straightforward. Admins can connect Jira via the Atlassian Marketplace, configure settings in ClearFeed’s web app, and start managing tickets in Slack within minutes.
ClearFeed helps prioritize tickets effectively by utilizing automation to identify specific keywords in Slack messages. It then tags these conversations based on context and urgency, assigning appropriate levels of priority automatically. Additionally, you can customize priority rules to fit your team’s workflow, enabling even better control over ticket management and response times.
