$1/month until June, 2024 for Halp users.
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Automate support & resolve requests on Slack 5x faster with custom AI Agents. Simple, Value Pricing.
ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.
Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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The primary difference between ClearFeed and Freshservice is that ClearFeed enables complete ticketing workflows directly within Slack, whereas Freshservice is designed for operation from browser based software. For Slack-based support, ClearFeed is preferable because it reduces context switching and speeds up responses within the Slack platform.
Teams are switching from Freshservice to ClearFeed for Slack support because ClearFeed enables real-time ticketing, integrates with all knowledge (like Google Drive) and tools (like Okta) in the company to easily create AI-agents that answer questions instantly, and provides seamless sync with task management tools like Jira, Clickup, Asana and Linear. It removes the need to toggle between different systems and Slack by centralizing ticket management, tool access and conversations directly inside Slack.
The best alternative to Freshservice for Slack-based ticketing is ClearFeed. It enables direct ticket management in Slack, SLA alerts in Slack, AI-Agents integrated with tools like Okta, BambooHR and knowledge in systems Google Drive and Notion for lightning fast assistance in Slack, and automated reminders. ClearFeed also supports bi-directional integration with Jira, Clickup, Asana & Linear for seamless workflow continuity.
ClearFeed can replace FreshService for internal IT or engineering teams by serving as a standalone Slack-native helpdesk. It includes integration with important ITSM tools like Okta, JumpCloud & AssetPanda and provides commonly required workflows like Approvals and Observers integrated directly into Slack. ClearFeed provides full integration and features to preserve core functionality while enabling lightning fast Support inside Slack.
ClearFeed’s Slack integration is much more advanced than Freshservice. While Freshservice can post tickets inside Slack and allow end-users to add comments - it does not enable Agents to reply from Slack. ClearFeed enables complete ticket management —create, update, close, and private collaboration —directly in Slack. It also syncs with Jira, ClickUp, Asana, Linear and other tools to offer seamless work environment within Slack.
While ClearFeed does not integrate directly with Freshservice - it does integrate bi-directionally with Freshdesk. And can enable workflows where internal escalation tickets need to be created from Freshdesk tickets. It is in use by multiple Freshdesk customers to manage internal ticketing workflows.
