Features Built for Knowledge-Centric Support in ClearFeed

Unify your Knowledge Sources

Integrate public and private docs into one platform
Connect sources like Confluence, Notion, Zendesk, GDrive, etc
Surface the right information in every interaction in Slack
Power support with a more complete knowledge layer

Support Users with AI-Powered Answers

Auto-respond to queries using GPT models
Get fast, accurate answers from connected KBs & past requests
Use for Deflection or as Agent Assistant

Ask AI Questions Across Your Knowledge

Chat privately with AI Agent in natural language
Ask questions, summarize Slack threads or draft responses
Turn scattered knowledge into grounded, usable answers

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

Auto-Update Knowledge with AI Insights

Identify missing documentation from support conversations
Detect outdated or unclear knowledge base content
Get AI-generated suggestions for documentation updates
Keep knowledge aligned with real customer questions

Publish & Brand your Knowledge Base

Launch a public help center for your customers
Host guides, FAQs, and articles in one dedicated place
Organize content with categories & tags
Customize themes to match your brand

Here's what our customers have to say

“Customer Support Experience Differentiator”

We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.

Tom Walker

Head of Customer Support Engineering @Chronosphere

“ClearFeed transformed our support operations”

ClearFeed ties multiple communication channels together without disrupting our existing workflows.

Ritwik Manan

Head of Product & Experiences, @Scanpay

“Exactly what we needed”

Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.

Kevin C.

Support & Team Manager

“ClearFeed has helped us to meet customers where they are”

After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.

Fritz Davenport

Lead Customer Success Engineer @ Astronomer