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Answer repetitive questions instantly, set OOO responses, automate support tasks, & file tickets for unresolved issues with custom AI Agents in Slack.
Resolve requests in minutes, not hours
Integrate public & private docs so the agent has deep context before answering.
Auto-respond to queries using your connected KBs & past requests.
Ask questions, summarize Slack threads or draft responses for faster issue resolution.
AI scans conversations & suggest improvements to your documentation.
One-click ticket creation from Slack to your ticketing systems. Jira, Zendesk, ClickUp, Linear & more.
Connect tools like Jira & Okta for the agent to fetch info & automate actions on tickets.
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ClearFeed’s GPT-powered Slack chatbot answers repetitive support questions directly inside Slack by using your connected knowledge base and historical support requests. The bot automatically deflects common issues, routes unresolved questions to human agents, and creates tickets as needed, reducing response time and support workload.
ClearFeed’s Slack chatbot answers questions by pulling context from connected knowledge sources, including your internal KB and public documentation. Common sources include Web Pages, Notion, Google Drive and Confluence and prior conversations in Slack Channels and Canvases themselves. The bot can also use KBs from Zendesk, Intercom and Salesforce to reference prior tickets. It can also use knowledge from the web to fill gaps and answer questions when needed.
Yes. ClearFeed’s Slack chatbot can answer FAQs in shared Slack channels and in private DMs. In channels, the bot can automatically responds to each new thread, or can be configured to be invoked manually using emojis. Users can ask questions to the AI agent via DMs for quick answers and drafting replies before posting.Â
When ClearFeed’s Slack chatbot can’t resolve a request, ClearFeed can escalate the issue instead of leaving it stuck in a Slack thread. You can create a ticket from Slack and route the request to the right team or system, and keep ownership clear. ClearFeed can create such tickets in ClearFeed itself - or file one in Jira, ClickUp, Linear, Zendesk, Intercom, Salesforce ServiceCloud, FreshDesk and Hubspot ServiceHub.
ClearFeed can use previous answers in Slack as a knowledge source and use this to fill gaps in your knowledge bases. It can also analyze every new conversation against the configured documentation sources and suggest documentation addition and edits. This workflow prevents KB drift by turning fresh support learnings into KB updates.
Yes! We provide report of every interaction with the ChatBot along with data on whether the bot was able to automatically resolve the issue. A dashboard provides interaction level visibility into questions that were successfully answered and those that were not. An Insights dashboard provides such data at the aggregate level. An AIÂ Subscription in ClearFeed also provides access to Trending Queries - that finds patterns of frequently reported and trending query patterns across thousands of queries.
Clearfeed's Chatbot solution for Slack is very affordably priced and is usage based. So you pay what you use and not per Support Agent or per resolution. Prices start as low as $44/month (for a Helpdesk subscription with 1 Agent ($24/month) and AIÂ Pack ($20/month). Prices per answer go down with high usage going down to 10 cents per answer attempt. Custom pricing is available for very high volume use cases. Professional and Enterprise plans include AIÂ Credits already as part of the plan. The latest pricing can be found on the AIÂ Agents Pricing page .
