ClearFeed converts Slack channels to HelpDesks. Create, Respond and Close Tickets - all from Slack.
"Our customers love getting on Slack and asking questions. At 100 slack channels, it was becoming hard to scale. But our customers still wanted Slack, so we didn't want to take that away from them. That's when we set up an integration between Slack and Intercom. Customers can tag @support on our customer channel, and have a bi-directional discussion with Support agents responding from Intercom. Customers feel as if Support is on Slack. We are now at 600 slack channels and CSAT is better than ever!"
"Customers asking for updates on important tickets is one the most common requests on Slack. Not only does this waste precious time, but no one is ever sure if there are newer updates on a ticket. ClearFeed makes it easy to bring in updates on specific tickets into Slack, saves time and reduces stress for us - and customers are better-informed and happier."