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Create Tickets from Slack, Email, MS Teams & Live Chat. Collaborate on Tickets in Slack. Connect to your Knowledge and make Support easy with AI.
ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.
Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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Slack Ticketing is a feature that allows teams to manage and resolve customer support tickets directly within Slack. ClearFeed’s Slack Ticketing solution integrates with your existing support tools (e.g., Zendesk, Freshdesk) to streamline the ticketing process.
Using Slack Ticketing helps:
- Centralize Communication: Manage tickets without leaving Slack.
- Improve Efficiency: Resolve customer issues faster with real-time updates.
- Enhance Collaboration: Bring support teams together in one platform.
ClearFeed is designed to scale with your business needs. Small teams benefit from its straightforward setup and streamlined workflow, while enterprise organizations leverage its advanced features like custom fields, automation rules, and detailed analytics. Pricing plans are available to accommodate teams of all sizes.
Yes. ClearFeed offers extensive customization options including:
- Custom ticket fields to capture relevant information
- Automated routing rules based on keywords or channels
- Custom status workflows to match your support process
- Personalized notification settings for team members
- Integration with existing support documentation
ClearFeed offers comprehensive analytics including:
- Ticket volume trends and peak times
- Average response and resolution times
- Team member performance metrics
- Customer satisfaction scores
- Common issue identification
- SLA compliance reporting
ClearFeed is designed for easy setup, often requiring just a few steps to integrate with your Slack workspace and configure according to your organizational needs.
Unlike traditional ticketing systems that require users to learn new interfaces, ClearFeed works entirely within Slack—where most teams already collaborate. This native Slack experience eliminates context switching, reduces training time, and increases adoption rates. ClearFeed also offers more robust ticketing capabilities than basic Slack-based solutions.
