Get Slack and Ticketing to work together

ClearFeed offers the most powerful integration between Slack and Ticketing Systems so that both your customer and support agents can work on the platform of their choice!

arrows-integration

Send long Slack discussions to Tickets

blue bullet

AI detects conversation boundaries

blue bullet

AI generates titles and descriptions

blue bullet

Upload multiple messages & attachments with 1-click

blue bullet

Subscribe channel to ticket status updates

Agent blue

Chat with Support Agents on Slack

blue bullet

Create a live session with Support from Slack

blue bullet

Slack messages and Ticket comments synced in real-time

blue bullet

Triaging, Reporting, and SLAs stay within Ticketing system

Check pink

Faster resolution of repetitive questions on Slack

blue bullet

Trigger forms on new requests

blue bullet

Integrate Slack with existing KB

blue bullet

Suggest matching KB links on new questions

blue bullet

Log discussions from Slack to KBs with 1-click

Ticket yellow

Drive organization wide visibility into tickets on Slack

blue bullet

No need for users to have license with ticketing system

blue bullet

Get list of open tickets from Slack with slash commands

blue bullet

Search by id, customer, status, priority, recency

blue bullet

Subscribe channel to new comments on a Ticket

What our customers are saying...

"Our customers love getting on Slack and asking questions. At 100 slack channels, it was becoming hard to scale. But our customers still wanted Slack, so we didn't want to take that away from them.  That's when we set up an integration between Slack and Intercom. Customers can tag @support on our customer channel, and have a bi-directional discussion with Support agents responding from Intercom. Customers feel as if Support is on Slack. We are now at 600 slack channels and CSAT is better than ever!"

HEAD OF CUSTOMER ON-BOARDING‚Äć
‚ÄćSERIES B SAAS STARTUP IN KNOWLEDGE MANAGEMENT

"Customers asking for updates on important tickets is one the most common requests on Slack. Not only does this waste precious time, but no one is ever sure if there are newer updates on a ticket. ClearFeed makes it easy to bring in updates on specific tickets into Slack, saves time and reduces stress for us - and customers are better-informed and happier."

HEAD OF TECHNICAL SERVICE‚Äć
‚ÄćSERIES C FUNDED SAAS COMPANY

Integrates bi-directionally with your team's existing stack

Featured Articles

See What Our Customers Have to Say !

5.0 rating

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim

Program Manager - Product

plum

5.0 rating

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager at testRigor

testRigor

5.0 rating

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett Summerlin

Chief of Staff | Operations | Customer Success

Bigeye

5.0 rating

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen Kumar

Founder's Office - Success

Hatica

5.0 rating

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Karthik Arora

Chief Technology Officer

ElevateHQ

4.9 rating

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman Mishra

Software Engineer

ElevateHQ

5.0 rating

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby Johnson

Lead Solutions Architect

Vuestrorefront

5.0 rating

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success

Facets

Scale support to 100s of customers on Slack

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.