A Ticketing System purpose built for Slack

ClearFeed converts Slack channels to HelpDesks. Create, Respond and Close Tickets - all from Slack.

Here's how the solution works

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Top Support teams love ClearFeed!

"ClearFeed enables us to seamlessly scale our customer support on Slack. It provides the benefits of a ticketing system without losing the ease of access and approachability our customers have grown to appreciate."

Kevin Carroll

Support & QA Manager, testRigor

Features for Slack-first Ticketing

Send a Message to create Tickets

Manual or Automatic Ticket creation from Slack
File Tickets from public channels or private messages
AI-powered ticket creation from long threads

Collaborate with Product and Sales Engineering on tickets

Collaborate privately on Tickets from Slack

Agents Collaborate on Tickets from Triage Channels
Post internal comments with 🔒emoji
Manage status, ownership from Triage

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GPT-Powered Virtual Agent

Suggest Answers and KB links on new questions
Use Documentation/Wiki/KBs/Notion/PDFs
Integrate Virtual Agent into Ticketing flows
Use for Deflection or as Agent assistant

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Have an existing Ticketing System?

ClearFeed integrates with

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AI-powered SLA Alerts and Insights

Configure SLAs and Business Schedules
Get AI-powered SLA breach alerts
Measure response time, closure rates and other service metrics

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Custom Fields and Forms

Create any number of Custom Fields and Forms
Customize Forms for Create/Edit/Solve actions
Interact via Forms from Slack

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Automations that work for you

OOO responses outside business hours
Automated CSAT surveys on ticket closure
Integrate with PagerDuty, Zapier via WebHooks

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Support Customers on Email from Slack

Reply to customer emails from Slack
Collaborate on customer emails from Triage channels
Unify customer communication across Slack and Email

Broadcast updates to multiple customers

Single Message, Multiple Channels (with attachments!)
Share Release updates and maintenance notifications
Choose individual channels or group them together

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Powerful Web Console

Review Requests across Channels/Workspaces
Reply to Tickets from Browser
Analyze Response Times and SLA breaches

Customizable Support Experience

Support Bot with your Logo and Name
Welcome users with tailored messages
Control OOO responses and timing

A Ticketing System purpose built for Slack

Key Benefits

Here's how the solution works

Top Support teams love ClearFeed!

Features for Slack-first Ticketing

Send a Message to create Tickets

Collaborate privately on Tickets from Slack

GPT-Powered Virtual Agent

Have an existing Ticketing System?

AI-powered SLA Alerts and Insights

Custom Fields and Forms

Automations that work for you

Powerful Web Console

Integrates bi-directionally with your team's existing stack

Empowering teams with tailored solutions

Automate ITSM processes

Manage Product Queries

Track Engineering Escalations

Serve your Sales Reps

Scale Customer Slack Channels

Featured Articles

Introducing Custom Fields and Forms: Enhance and Streamline Your Internal Helpdesk Operations On Slack

How Headout Streamlines and Unifies Internal Support Across Slack and Zendesk with ClearFeed

Introducing Private Ticketing In ClearFeed: Manage Sensitive Support Requests in Slack With A Layer of Privacy