ClearFeed offers the most powerful integration between Slack and Ticketing Systems so that both your customer and support agents can work on the platform of their choice!
AI detects conversation boundaries
AI generates titles and descriptions
Upload multiple messages & attachments with 1-click
Subscribe channel to ticket status updates
Create a live session with Support from Slack
Slack messages and Ticket comments synced in real-time
Triaging, Reporting, and SLAs stay within Ticketing system
Trigger forms on new requests
Integrate Slack with existing KB
Suggest matching KB links on new questions
Log discussions from Slack to KBs with 1-click
No need for users to have license with ticketing system
Get list of open tickets from Slack with slash commands
Search by id, customer, status, priority, recency
Subscribe channel to new comments on a Ticket
"Our customers love getting on Slack and asking questions. At 100 slack channels, it was becoming hard to scale. But our customers still wanted Slack, so we didn't want to take that away from them. That's when we set up an integration between Slack and Intercom. Customers can tag @support on our customer channel, and have a bi-directional discussion with Support agents responding from Intercom. Customers feel as if Support is on Slack. We are now at 600 slack channels and CSAT is better than ever!"
"Customers asking for updates on important tickets is one the most common requests on Slack. Not only does this waste precious time, but no one is ever sure if there are newer updates on a ticket. ClearFeed makes it easy to bring in updates on specific tickets into Slack, saves time and reduces stress for us - and customers are better-informed and happier."