A Ticketing System purpose built for Slack

ClearFeed converts Slack channels to HelpDesks. Manage Tickets from Slack. Support Customers & Employees efficiently using AI.

Works Standalone or With

Zendesk
Jira
Intercom
Asana
Freshdesk
Linear
HubSpot
Salesforce
ClickUp

Key Benefits

Collaborate on tickets from Slack
Meet users where they work
Reduce Zendesk License Cost
Get started quickly with zero learning curve
Reduce Zendesk License Cost
Resolve queries faster with AI

Here's how the solution works

Press M on your keyboard to unmute

Here's what our customers have to say

“Streamlines internal support on Slack & boosts team efficiency”

ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.

Viraaj Arora
Head of Culture & Talent @ Headout
“Centralizing employee requests in Slack with ClearFeed”

Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.

Kynan F.
Culture & Talent Manager
“Must have for slack based teams”

Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )

Clearfeed's triage approach was excellent for us to focus on one channel.

Alagu M.
“The tool we didn't know we needed until we set it up”

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

Shaun B.
CEO

Features for Slack-first Ticketing

01

Convert Messages to Tickets

  • Zero Copy-Paste.
  • Manual or Automatic Ticket creation from Slack.
  • Public or Private Tickets from Direct Messages.
  • Summarize long threads into Tickets with AI.
Create Tickets from Slack
Collaborate with Product and Sales Engineering on tickets
02

Collaborate Privately on Tickets in Slack

  • Private Collaboration in Triage channels.
  • Post internal comments with 🔒emoji.
  • Manage Ticket status, assignee from Triage.
03

Instant Answers with GPT Agent

  • Suggest answers and KB links for new questions.
  • Access docs from Wiki, Notion, PDFs, & more.
  • Integrate into workflows seamlessly.
  • Deflection or Agent assistant mode.
04

Stay Ahead with AI-Driven SLA Alerts

  • Set custom SLAs based on schedules and needs.
  • Receive proactive alerts before SLA breaches occur.
  • Track key metrics like response time and closure rates.
05

Custom Forms for Precise Support

  • Create unlimited fields to capture key details.
  • Customize Forms for Create/Edit/Solve actions
  • Use Forms Directly in Slack
Collaborate with Product and Sales Engineering on tickets
Collaborate with Product and Sales Engineering on tickets
06

Automations for Efficiency

  • Automatic OOO responses after business hours.
  • Measure Satisfaction with automated CSAT surveys.
  • Status Change Alerts & Ticket Routing.
  • Connect with hundreds of Tools using Webhooks.
07
Handle Email Support in Slack
  • Reply to Emails directly from Slack channels.
  • Collaborate on Emails threads from Triage channels.
  • Easily manage attachments in Slack and Email.
  • Unify Ticket View across Slack and Email.
Create Tickets from Slack
08
Manage 100s of channels with ease
  • Send message to multiple channels
  • Share Release updates and maintenance notifications
  • Group channels for easier broadcasts.
09

Powerful Web Console

  • Review requests across Slack, Email and Portal.
  • Reply to tickets directly from the browser.
  • Find relevant requests using pre-created views.
Collaborate with Product and Sales Engineering on tickets
Experience ClearFeed Firsthand – Try It for Free!

14-Day Free Trial

No Credit Card Required

Our solution meets industry standards
AICPA SOC LogoGDPR Logo

Frequently Asked Questions