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ClearFeed converts Slack channels to HelpDesks. Create, Respond and Close Tickets - all from Slack.
ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.
Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
ClearFeed is a platform that integrates with Slack to convert channels into help desks, allowing users to create, respond to, and close tickets directly within Slack.
ClearFeed can handle various types of support requests, including IT issues, HR inquiries, sales queries, and general customer support tickets.
Our App is under review by Slack. Once the review is completed successfully, users will be able to install ClearFeed directly from the Slack App Directory.
Yes, ClearFeed offers integrations with popular helpdesk software like Zendesk, Intercom, Jira Service Management, HubSpot, and Freshdesk.
Yes, ClearFeed uses AI to automate responses to frequently asked questions, providing instant answers and reducing the workload on support teams.
ClearFeed is designed for easy setup, often requiring just a few steps to integrate with your Slack workspace and configure according to your organizational needs.
Analytics typically include metrics on ticket volume, response times, resolution times, agent performance, and customer satisfaction, helping you to optimize your support operations.
