Get Slack and Ticketing to work together

ClearFeed offers the most powerful integration between Slack and Ticketing Systems so that both your customer and support agents can work on the platform of their choice!

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Send long Slack discussions to Tickets

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AI detects conversation boundaries

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AI generates titles and descriptions

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Upload multiple messages & attachments with 1-click

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Subscribe channel to ticket status updates

Chat with Support Agents on Slack

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Create a live session with Support from Slack

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Slack messages and Ticket comments synced in real-time

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Triaging, Reporting, and SLAs stay within Ticketing system

Faster resolution of repetitive questions on Slack

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Trigger forms on new requests

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Integrate Slack with existing KB

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Suggest matching KB links on new questions

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Log discussions from Slack to KBs with 1-click

Drive organization wide visibility into tickets on Slack

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No need for users to have license with ticketing system

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Get list of open tickets from Slack with slash commands

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Search by id, customer, status, priority, recency

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Subscribe channel to new comments on a Ticket

What our customers are saying...

"Our customers love getting on Slack and asking questions. At 100 slack channels, it was becoming hard to scale. But our customers still wanted Slack, so we didn't want to take that away from them.  That's when we set up an integration between Slack and Intercom. Customers can tag @support on our customer channel, and have a bi-directional discussion with Support agents responding from Intercom. Customers feel as if Support is on Slack. We are now at 600 slack channels and CSAT is better than ever!"

HEAD OF CUSTOMER ON-BOARDING
SERIES B SAAS STARTUP IN KNOWLEDGE MANAGEMENT

"Customers asking for updates on important tickets is one the most common requests on Slack. Not only does this waste precious time, but no one is ever sure if there are newer updates on a ticket. ClearFeed makes it easy to bring in updates on specific tickets into Slack, saves time and reduces stress for us - and customers are better-informed and happier."

HEAD OF TECHNICAL SERVICE
SERIES C FUNDED SAAS COMPANY