Convert Slack  into a Helpdesk withClearFeed & Asana
Track support requests received in Slack. Create Asana tasks from Slack - with bi-directional sync to bring key updates right where your team works. Measure service metrics & get SLA alerts to convert Slack into a Helpdesk.
Key Benefits
Measure work on Slack
Unify Slack & Asana
Answer Questions with GPT
Top Support teams love ClearFeed!
Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.
Z
Zac B.
Senior Systems Administrator
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Partha Pratim
Program Manager - Product, Plum
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
Tom Walker
Head of Customer Support Engineering, Chronosphere
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
S
Shaun B.
Founder, B2B Marketing Firm
ClearFeed Recognized As a High Performer on G2
Features to work seamlessly on Asana tasks from Slack
01
Convert Slack channels into a Helpdesk
Convert Slack threads into trackable tickets
Manage status, ownership and respond to requests from Slack
Use 🔒emoji for internal notes from Triage channels
02
Two-Way Sync Between Slack & Asana
Convert discussions from Slack to Asana tasks using emoji
Configurable bi-directional sync setting and Emoji Shortcuts
Responses & task status updated back on Slack thread
03
Manage 100s of Customer Channels
Broadcast message to 100s of channels (with attachments!).
Group channels for easier management
Automated Channel addition and Welcome messages
04
SLA Management in Slack
Receive AI alerts before SLA breaches occur
Configurable SLA by request type and source
SLA breaches, response & closure time reports
Breakdown metrics by assignee, channel etc.
05
Track Escalations in Slack
Create Tickets from Slack workflows & notifications
Bi-Directional Sync with Zendesk, Intercom, Freshdesk & more
Keep Slack discussions in sync with Customer Ticket
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