ClearFeed Slack + Asana Integration

Convert Slack into a Helpdesk withClearFeed & Asana

Track support requests received in Slack. Create Asana tasks from Slack - with bi-directional sync to bring key updates right where your team works. Measure service metrics & get SLA alerts to convert Slack into a Helpdesk.

ClearFeed Slack + Asana Integration hero image

Key Benefits

Measure work done by your team on Slack

Measure work on Slack

No more lost Slack threads

Unify Slack & Asana

Get started quickly with zero learning curve

Answer Questions with GPT

Top Support teams love ClearFeed!

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z

Zac B.

Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S

Shaun B.

Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Asana tasks from Slack

01

Convert Slack channels into a Helpdesk

Convert Slack threads into trackable tickets
Manage status, ownership and respond to requests from Slack
Use 🔒emoji for internal notes from Triage channels

Convert Slack channels into a helpdesk

Two-Way Sync Between Slack & Asana

02

Two-Way Sync Between Slack & Asana

Convert discussions from Slack to Asana tasks using emoji
Configurable bi-directional sync setting and Emoji Shortcuts
Responses & task status updated back on Slack thread

03

Manage 100s of Customer Channels

Broadcast message to 100s of channels (with attachments!).
Group channels for easier management
Automated Channel addition and Welcome messages

In-Depth Metrics For Efficient Reporting and Analysis

04

SLA Management in Slack

Receive AI alerts before SLA breaches occur
Configurable SLA by request type and source
SLA breaches, response & closure time reports
Breakdown metrics by assignee, channel etc.

05

Track Escalations in Slack

Create Tickets from Slack workflows & notifications
Bi-Directional Sync with Zendesk, Intercom, Freshdesk & more
Keep Slack discussions in sync with Customer Ticket
Convert to Asana Tasks when required

Create escalations from Support Tickets

GPT-Powered Virtual Agent to answer common questions

GPT-Powered Virtual Agent to answer common questions

Integrate Slack with Confluence, Google Docs, Notion and more.
Index Slack channels to tap knowledge in old chats
Generate answers automatically powered by GPT4

07

Boost Efficiency with Automations & Intake Forms

Auto-assign requests on Slack based on on-call schedules
Integrate with PagerDuty, Opsgenie and more
Create custom Fields and Forms for sorting requests

Boost Engineering Efficiency with Automations & Intake Forms

Featured Articles

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

How Airmeet Streamlined Support Escalations and Enhanced Engineering Productivity with ClearFeed’s Slack-first Helpdesk

How Airmeet Streamlined Support Escalations and Enhanced Engineering Productivity with ClearFeed’s Slack-first Helpdesk

ClearFeed Triage channels - a new way to work with customers on Slack

ClearFeed Triage channels - a new way to work with customers on Slack

Simple, transparent pricing with a 14-day free trial

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ClearFeed Customers

.....you'll be in great company!

Get a product preview on ClearFeed Sandbox

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