ClearFeed Slack + Asana Integration

Convert Slack  into a Helpdesk withClearFeed & Asana

Track support requests received in Slack. Create Asana tasks from Slack - with bi-directional sync to bring key updates right where your team works. Measure service metrics & get SLA alerts to convert Slack into a Helpdesk.

ClearFeed Slack + Asana Integration hero image

Key Benefits

Measure work done by your team on Slack
Measure work on Slack
No more lost Slack threads
Unify Slack & Asana
Get started quickly with zero learning curve
Answer Questions with GPT
Top Support teams love ClearFeed!
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testRigor logoAcryl Data logoatronomer.io logoSprinto logoatlan logoMindsDB logoBigeye logoLI Tech logoCastAI logoYotascale logoMeltano logoCoreWeave logoUnionAI logoTeleport logo

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z
Zac B.
Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum
Partha Pratim
Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere
Tom Walker
Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S
Shaun B.
Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023High Performer - India - Fall 2023High Performer - Summer 2024High Performer - Mid-Market - Summer 2023Users Most Likely To Recommend - Asia Pacific - Fall 2023Best Support - Mid-Market - Fall 2023Easiest Setup - Mid-Market - Fall 2023Fast Implementation - Mid-Market - Fall 2023Easiest Setup - Fall 2023High Performer - Asia Pacific - Fall 2023Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Asana tasks from Slack

01
Convert Slack channels into a Helpdesk
  • Convert Slack threads into trackable tickets
  • Manage status, ownership and respond to requests from Slack
  • Use 🔒emoji for internal notes from Triage channels
Convert Slack channels into a helpdesk
Two-Way Sync Between Slack & Asana
02
Two-Way Sync Between Slack & Asana
  • Convert discussions from Slack to Asana tasks using emoji
  • Configurable bi-directional sync setting and Emoji Shortcuts
  • Responses & task status updated back on Slack thread
03
Manage 100s of Customer Channels
  • Broadcast message to 100s of channels (with attachments!).
  • Group channels for easier management
  • Automated Channel addition and Welcome messages
In-Depth Metrics For Efficient Reporting and Analysis
04
SLA Management in Slack
  • Receive AI alerts before SLA breaches occur
  • Configurable SLA by request type and source
  • SLA breaches, response & closure time reports
  • Breakdown metrics by assignee, channel etc.
05
Track Escalations in Slack
  • Create Tickets from Slack workflows & notifications
  • Bi-Directional Sync with Zendesk, Intercom, Freshdesk & more
  • Keep Slack discussions in sync with Customer Ticket
  • Convert to Asana Tasks when required
Create escalations from Support Tickets
07
Boost Efficiency with Automations & Intake Forms
  • Auto-assign requests on Slack based on on-call schedules
  • Integrate with PagerDuty, Opsgenie and more
  • Create custom Fields and Forms for sorting requests
Boost Engineering Efficiency with Automations & Intake Forms
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!
Get a product preview on ClearFeed Sandbox
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