ClearFeed Use-Cases

Customer Slack Channels

Confidently scale collaboration with customers on Slack using ClearFeed's native request management and ticketing solution. Integrate Slack bi-directionally with external ticketing platforms. Use AI-generated reminders to reduce response times and gain 100% visibility into service metrics

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Many Slack Channels

Internal Escalation Channels

Manage escalations reported on Slack using ClearFeed's Slack native request management. Keep track of status of all escalations, link escalations with Support tickets and Engineering issues. Close the loop when tickets and issues are updated and get detailed service metrics.

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IT Help Desk

Intuitive Slack-first support for IT help desks. Automate your ITSM processes inside Slack with native request management and ticketing, detailed service metrics and integrations with popular service management platforms.

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IT HelpDesk Representation

Scale support to 100s of customers on Slack

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