Easily manage Web Chat requests from Slack using our two-way Slack and Web Chat integration. Eliminate silos & accelerate response times.
Key Benefits
Resolve queries with AI
Chat with customers from Slack
Unify Email, Chat and Slack Connect
Top Support teams love ClearFeed!
"ClearFeed ties multiple communication channels together without disrupting our existing workflows."
Ritwik Manan
Head of Product & Experience @ Scanpay
"Customer Support Experience Differentiator. We reduced friction in supporting our customers and increased support efficiency."
Tom Walker
Head of Customer Support Engineering, Chronosphere
"ClearFeed has eliminated the need to switch between different platforms & greatly improved our support workflows by ensuring our Merchants receive timely responses in Slack."
Pierre Gravelle
Customer Support Manager@ AfterSell
Features to work on Web Chat requests from Slack
01
Reply to Web Chat requests from Slack
Incoming Web Chat requests land in Slack Triage channel
View, Reply, Close Web Chat Tickets from Slack
Customers continue to reply via Web Chat
Seamless hand-off to Email for offline customers
02
Collaborate on Web Chat requests from Triage Channels
Post internal comments with đź”’emoji
Loop in different teams easily on Slack to collaborate
Manage status and ownership from Triage
03
GPT-Powered Virtual Agent to answer common questions
Index Confluence, Notion, Google Docs, Documentation & more
Generate Answers to user queries using GPT
04
Stay Ahead with AI-Powered SLA Alerts
Set custom SLAs based on schedules and needs.
Receive proactive alerts before SLA breaches occur.
Track key metrics like response time and closure rates.
05
Escalate Requests to Engineering Easily
1-click file Development Tasks from Slack.
Integrate with GitHub, Jira, ClickUp & Linear.
Receive status updates directly in Slack.
Keep customers updated on progress.
06
Powerful Analytics and Web Dashboard
Review and reply to requests across Slack and Web Chat
Advanced filters like agent, SLA status, date
Measure response time, closure rates and CSAT
07
Omnichannel Support Across Multiple Channels
Create tickets via Email, Web Chat, Slack & MS Teams.
Respond to all Tickets from Slack
Portal for Customers to View & Create Tickets
Simple, transparent pricing with a 14-day free trial
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