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Create unlimited forms for Slack to collect inputs, auto file Tickets, and route them to the right team instantly.
ClearFeed Forms for Slack enables you to create custom forms within Slack to collect detailed requests. Teammates submit structured information, and each submission is converted into a trackable ticket. This ensures accurate data collection and seamless request tracking without leaving Slack.
Build a form by opening the ClearFeed console, clicking “Forms” selecting your Ticketing Type (ClearFeed, Zendesk, Intercom etc) - and then Add or Import Forms, edit the desired fields, and saving. The process requires no coding or special permissions, allowing any user to create forms quickly and easily.
You do not need technical skills to set up ClearFeed Forms. The form builder is entirely visual and user-friendly, similar to Google Forms or Slack's Workflow Builder, allowing anyone to create forms without coding knowledge.
You can add dropdowns, checkboxes, short and long text boxes, date pickers, and other field types in ClearFeed Forms. You can also set fields as required or hidden to match specific form requirements and workflows.
Yes, you can route and automate actions based on the answers to forms in ClearFeed. Set rules to direct requests to specific Slack channels or team members, and trigger automated approval workflows depending on the submitted responses.
When someone submits a form, ClearFeed posts the ticket in Slack and instantly notifies the assigned team or individuals. This ensures quick visibility and follow-up so that no request is missed. You can also get analytics on different types of Form submissions, or filter requests by Form type from ClearFeed's web application.
Form submissions in ClearFeed can be set to either private or public, depending on your preference. You can start a private thread visible only to the requester and support team or post publicly in a Slack channel, depending on your workflow needs.
Yes! Users can choose a Trigger field to define conditions on - and define Input fields shown to users for different values of the Trigger field.
Yes - Admins can setup form fields to be filled in from fields associated with the User. For example ClearFeed can default form fields from the user's Slack profile - example filling in their Title or their Location. It can also integrate with Okta and other systems to pull in data like Manager information when a ticket is created.
