One triage channel to shepherd them all

Track and respond to requests across customers from one channel, collaborate privately on customer threads, convert discussions into tickets and engineering tasks

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Shared queue management within Slack

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Track requests in multiple customer channels from a single Triage channel

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Manage status, ownership and respond to customers from Triage

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Set SLAs timers and get alerted on Triage before SLA breaches

Collaborate on Customer Requests - Privately

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Use private comments to foster internal collaboration on Triage channels

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As simple as using 🔒emoji to post private messages

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Enable collaboration between Engineering/Product, CS and CSMs

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Convert discussion threads into Tickets / Issues

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Convert Slack threads and attachments into tickets and issues with 1-click

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Choose from Zendesk, Jira, JSM, Salesforce, FreshDesk, Github and Hubspot

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Subscribe to Ticket/Issue updates on thread and close the loop with customers

Find old requests using Slash commands

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Look up requests by status, assignee, customer & date

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Navigate to old requests and view or update them easily

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Use a simple Slash command "/cf requests" from Triage channel

Featured Articles

See What Our Customers Have to Say !

"Streamlining all requests in one triage channel is a great win. We used to spend a lot of time browsing channels and sometimes miss responding to customer messages. Now we are able to stay on top of all conversations at one place, saving us time and helping close requests faster."

Shravan Ashok Profile picture

Shravan Ashok

Staff Technical Program Manager


Cast AI logo

“We have thousands of users in our Slack workspace and we are able to support them using a small team - because we are doing it in Slack and using ClearFeed. It allows us to be able to organize ourselves in such a way that few agents can support many people at the same time.”

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Kevin Carroll

Support & QA Manager


testRigor logo

“Helps us be on top of customer issues by keeping track of all issues from a single dashboard and triage (slack channel).”

Vignesh Mallya Profile picture

Vignesh Mallya

Product Onboarding & Implementation


elevateHQ logo

Scale support to 100s of customers on Slack

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