Product Hunt Badge #1

One triage channel to shepherd them all

Track and respond to requests across customers from one channel, collaborate privately on customer threads, convert discussions into tickets and engineering tasks

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Streamline all customer requests into one triage channel image

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Shared queue management within Slack

Track requests in multiple customer channels from a single Triage channel

Manage status, ownership and respond to customers from Triage

Set SLAs timers and get alerted on Triage before SLA breaches

Collaborate on Customer Requests - Privately

Use private comments to foster internal collaboration on Triage channels

As simple as using 🔒emoji to post private messages

Enable collaboration between Engineering/Product, CS and CSMs

Convert discussion threads into Tickets / Issues

Convert Slack threads and attachments into tickets and issues with 1-click

Choose from Zendesk, Jira, JSM, Salesforce, FreshDesk, Github and Hubspot

Subscribe to Ticket/Issue updates on thread and close the loop with customers

Find old requests using Slash commands

Look up requests by status, assignee, customer & date

Navigate to old requests and view or update them easily

Use a simple Slash command "/cf requests" from Triage channel

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See What Our Customers Have to Say !

"Streamlining all requests in one triage channel is a great win. We used to spend a lot of time browsing channels and sometimes miss responding to customer messages. Now we are able to stay on top of all conversations at one place, saving us time and helping close requests faster."

Shravan Ashok

Staff Technical Program Manager

CastAI

“We have thousands of users in our Slack workspace and we are able to support them using a small team - because we are doing it in Slack and using ClearFeed. It allows us to be able to organize ourselves in such a way that few agents can support many people at the same time.”

Kevin Carroll

Support & QA Manager

testRigor

“Helps us be on top of customer issues by keeping track of all issues from a single dashboard and triage (slack channel).”

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Vignesh Mallya

Product Onboarding & Implementation

ElevateHQ

Scale support to 100s of customers on Slack

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