Triage Channel for Streamlined Request Management on Slack

Here's what our customers have to say

“Customer Support Experience Differentiator”

We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.

Tom Walker

Head of Customer Support Engineering @Chronosphere

“ClearFeed transformed our support operations”

ClearFeed ties multiple communication channels together without disrupting our existing workflows.

Ritwik Manan

Head of Product & Experiences, @Scanpay

“Exactly what we needed”

Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.

Kevin C.

Support & Team Manager

“ClearFeed has helped us to meet customers where they are”

After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.

Fritz Davenport

Lead Customer Success Engineer @ Astronomer

Key Features of ClearFeed Triage Channels

Unified Inbox in Slack

Track all support requests from a single Triage channel
Manage status, ownership and respond to customers from Triage
Set SLA timers and get alerted in Triage before breaches
Configurable routing of messages to triage channels

Support Customers Across Multiple Channels

Collaborate on Support Requests Privately

Use 🔒emoji to post private messages in threads
Enable collaboration across teams on customer requests
Maintain full context without leaving Slack

Convert discussion threads into Tickets & Issues

Convert Slack threads into tickets and tasks with 1-click
File Tickets in Zendesk, Intercom, Freshdesk, Salesforce & JSM
File Tasks in Jira, ClickUp, Linear, Github, Asana & more
Subscribe to Ticket/Task updates on Slack & close the loop with customers

Support customers on MS Teams from Slack

GPT-Powered Agent Assistant

Suggest answers and KB links for new questions
Uses knowledge from Confluence, Google Drive, Notion, Websites & more
Integrate into ticketing workflows seamlessly
Chat with Tools using natural language. Chat with Jira, Okta, Hubspot & many more

Natural Language Search for Past Requests

Slack Search across all customer threads from Triage
Find requests by status/assignee/channel using shortcuts
Use natural language to specify filters

Smart Grouping of Messages on Slack

Convert noisy Slack channels to neat triage threads
Split discussions into new ones where required
Get a clean, organized view of customer channels

Triage Requests from Slack, Teams, Email & Chat in a single Slack channel

Key Benefits

Here's what our customers have to say

Key Features of ClearFeed Triage Channels

Featured Articles

ClearFeed Triage channels - a new way to work with customers on Slack

How Snowplow, the Leader in Customer Data Infrastructure for AI, Scales Customer Support on Slack With ClearFeed

Introducing ChatGPT inside Slack threads: Now, Effortlessly Engage with the ClearFeed Agent to Handle Support Tasks in Slack