The B2B Customer Support Platform for Slack & MS Teams - Powered by AI

Unify & scale support across Email, Slack, Teams & more. Deliver collaborative support for B2B SaaS, drive customer satisfaction and account growth.

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The B2B Customer Support Platform on Slack & MS Teams Powered by AI

Trusted by fast-growing SaaS firms globally

Key Benefits

No more lost Slack threads

Support customers across multiple channels

Resolve queries faster with AI

Get started quickly with zero learning curve

Collaborate seamlessly with your team on issues

Here's what our customers have to say

“Customer Support Experience Differentiator”

We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.

Tom Walker

Head of Customer Support Engineering @Chronosphere

“ClearFeed transformed our support operations”

ClearFeed ties multiple communication channels together without disrupting our existing workflows.

Ritwik Manan

Head of Product & Experiences, @Scanpay

“Exactly what we needed”

Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.

Kevin C.

Support & Team Manager

“ClearFeed has helped us to meet customers where they are”

After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.

Fritz Davenport

Lead Customer Success Engineer @ Astronomer

Features Built for B2B Customer Service Teams

01

Support Customers Across Multiple Channels

Enable customers to create requests via Slack, MS Teams, Email, Web Chat, & Customer Portal.
Consolidate all requests into a unified queue.
Agents can manage and resolve tickets directly from Slack.

Support Customers Across Multiple Channels

02

Convert Slack Chats to Tickets

1-click conversion of Slack threads to tickets.
Integrate with: Zendesk, Freshdesk, Intercom or ClearFeed.
Two-way sync of Slack threads & linked tickets.

03

Support customers on MS Teams from Slack

Reply to customer requests on Teams directly from Slack.
Collaborate on issues within Triage channels.
Unify communication across MS Teams & Slack.

Support customers on MS Teams from Slack

Create Tickets from Slack

04

Support Customers on Email from Slack

Reply to customer emails directly from Slack.
Collaborate on emails within Triage channels.
Unify communication across Slack and email.

05

Customer Portal for a Centralized View

Track & manage requests in one centralized portal.
Easy login with Google or Microsoft accounts.
Route Tickets to Slack for instant agent responses.
Live Sync with Slack updates Portal with responses.

06

GPT-Powered Virtual Agent

Suggest answers and KB links for new questions.
Utilize documentation from Wiki, Notion, PDFs, & more.
Integrate into ticketing workflows seamlessly.
Use for deflection or as an agent assistant.

07

SLA Breach Alerts & Insights

Configure SLAs by customer segments.
Receive AI alerts before SLA breaches occur.
Detect urgency & sentiment with AI.
Measure response times, closure rates, and CSAT.

Customizable Support Experience

Customizable Support Experience

Brand your support bot with logo & name.
Welcome users with personalized messages.
Manage OOO responses and timing.
Customize tone / language of GPT Answers

09

Escalate to Engineering Easily

1-click file Eng. tasks from Slack.
Integrate with GitHub, Jira, ClickUp & Linear.
Receive status updates directly in Slack.
Keep customers updated on progress.

10

Broadcast Updates to Multiple Customers

Send message to multiple channels (with attachments!).
Share release updates & maintenance notifications.
Group channels for easier broadcasts.

Works Independently or Integrates Seamlessly With Your Existing Ticketing Systems

AI-Powered Slack Interface for Existing Helpdesks

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Featured Articles

How Snowplow, the Leader in Customer Data Infrastructure for AI, Scales Customer Support on Slack With ClearFeed

How Snowplow, the Leader in Customer Data Infrastructure for AI, Scales Customer Support on Slack With ClearFeed

A Guide to B2B Customer Onboarding in 2025

A Guide to B2B Customer Onboarding in 2025

How Astronomer Scales Personalized and Premium Customer Support in Slack with ClearFeed

How Astronomer Scales Personalized and Premium Customer Support in Slack with ClearFeed

Our solution meets industry standards