The B2B Customer Support Platform for Slack &  MS Teams

Consolidate support across Email, Slack, Teams & Chat. Deliver collaborative support via Slack, and drive efficiency with GPT-powered agents.

The B2B Customer Support Platform on Slack & MS Teams Powered by AI

Key Benefits

Get started quickly with zero learning curve
Support customers across Slack, Teams, Email, Chat
No more lost Slack threads
Resolve queries faster with AI
No more lost Slack threads
Collaborate seamlessly with your team on Slack

Here’s how it works

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Here's what our customers have to say

“Customer Support Experience Differentiator”

We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.

Tom Walker
Head of Customer Support Engineering @Chronosphere
“ClearFeed transformed our support operations”

ClearFeed ties multiple communication channels together without disrupting our existing workflows.

Ritwik Manan
Head of Product & Experiences, @Scanpay
“Exactly what we needed”

Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.

Kevin C.
Support & Team Manager
“ClearFeed has helped us to meet customers where they are”

After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.

Fritz Davenport
Lead Customer Success Engineer @ Astronomer

Features Built for B2B Customer Support Teams

01
Support Customers Across Multiple Channels
  • Omnichannel Ticket creation (Slack, MS Teams, Email, Web Chat, & Customer Portal)
  • Consolidate all requests into a unified queue.
  • Slack-Native: Manage & resolve tickets directly from Slack.
Support Customers Across Multiple Channels
02
Convert Slack Chats to Tickets
  • 1-click conversion of Slack threads to tickets.
  • Integrate with: Zendesk, Freshdesk, Intercom or ClearFeed.
  • Two-way sync of Slack threads & linked tickets.
03
Support customers on MS Teams from Slack
  • Reply to customer requests on Teams directly from Slack.
  • Collaborate on issues within Triage channels.
  • Unify communication across MS Teams & Slack.
Support customers on MS Teams from Slack
Create Tickets from Slack
04
Support Customers on Email from Slack
  • Reply to customer emails directly from Slack.
  • Collaborate on emails within Triage channels.
  • Unify communication across Slack and email.
05
Support Customers on Web Chat from Slack
  • Embed Chat widget on website and product.
  • Collaborate from Slack on Chat requests.
  • Seamless hand-off to Email for offline customers.
06
Customer Portal for a Centralized View
  • Track & manage requests in one centralized portal.
  • Easy login with Google or Microsoft accounts.
  • Route Tickets to Slack for instant agent responses.
  • Live Sync with Slack updates Portal with responses.
07
GPT-Powered Virtual Agent
  • Suggest answers and KB links for new questions.
  • Utilize documentation from Wiki, Notion, PDFs, & more.
  • Integrate into ticketing workflows seamlessly.
  • Use for deflection or as an agent assistant.
08
SLA Breach Alerts & Insights
  • Configure SLAs by customer segments.
  • Receive AI alerts before SLA breaches occur.
  • Detect urgency & sentiment with AI.
  • Measure response times, closure rates, and CSAT.
10
Escalate to Engineering Easily
  • 1-click file Eng. tasks from Slack.
  • Integrate with GitHub, Jira, ClickUp & Linear.
  • Receive status updates directly in Slack.
  • Keep customers updated on progress.
11
Manage 100s of Customer Channels
  • Send announcement to many channels
  • Share release updates & maintenance notifications.
  • Group channels for easier broadcasts.
  • Welcome Messages and auto-channel add.
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!
Our solution meets industry standards
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Frequently Asked Questions