Bi-directional Sync between Slack & Freshdesk

Collaborate across the team on tickets and work from the platform of your choice.

Native Connector

Cannot convert existing threads to tickets

Doesn’t support attachment and images sync

Only support agents can respond to ticket

Upto 20 Slack channels can be connected

Team collaboration on a ticket is limited

No automatic ticket creation from Slack

Let's stop taking tickets over Slack

With ClearFeed

Apply emoji anytime to convert thread to ticket

Sync Slack thread attachments to ticket

Let anyone respond to tickets on Slack

Connect unlimited number of Slack channels

Collaborate on a ticket across teams

Auto-create tickets on messages from customers

Work seamlessly across Slack and Freshdesk

Craft a workflow for you & your team

Convert Slack Threads to Freshdesk Tickets

AI detects new requests from Slack messages

AI generates titles and descriptions

Upload all messages & attachments with 1-click

Subscribe threads to ticket status updates

Automatically Convert requests to Freshdesk tickets

Configure emoji based or automatic ticket creation

Convert every customer request to new Freshdesk ticket

Requesters continue to reply on Slack thread

Support team can view & respond from Freshdesk

Edit Freshdesk Tickets within Slack

Update ticket priority & assignee on Slack

Auto ticket re-open on new customer messages

Chat with Support Agents on Slack

Create a live session with Support from Slack

Slack messages and Ticket comments synced in real-time

Tracking, reporting, and SLAs stay within FreshDesk

Collaborate across teams on Slack

Engg/PMs can respond to tickets from Slack

Agents can respond from Slack or Freshdesk

All responses on Slack logged in Freshdesk

Collaborate privately on Slack using Triage channels

Pricing based on usage

File up to 80 tickets/month - free!

Try it free

Secure from Day 1

ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.

Learn More

SOC2 Type 2 Certified

Secure encryption of data

Tangible benefits within 2 weeks of implementation!

20%

Reduction in feature turn around time

2-3

Hours saved per team member per week

100%

Visibility to all teams on open JIRA issues

Send long discussions on Slack to JIRA

AI detects conversation boundaries

AI generates titles and descriptions

Upload multiple messages & attachments with 1-click

Subscribe channel to ticket status updates.

Answer questions directed at you on JIRA from Slack

Create a live session with Support from Slack

Slack messages and Ticket comments synced in real-time

Triaging, Reporting, and SLAs stay within Ticketing system.

Take JIRA actions without leaving Slack

Create new Jira issues with a few clicks

Assign issues to users, change issue status & post comments from Slack

Auto-sync updates & comments from the Jira issues back to Slack threads

Keep customer facing teams updated on JIRA closure

Let customer-facing teams subscribe and add custom labels on JIRAs from Slack updates

Notify subscribed team members of JIRA closure

Automated task creation in tools like Gainsight and Trello on JIRA closure to close the loop with the customer

Integrating soon with...

ClearFeed connects to your favourite tools to help stay on top of customer conversations.

"ClearFeed saves my team tens of hours every week by bringing important JIRA updates on Slack. Unlike notifications from JIRA, ClearFeed only nudges my team when there is a pending question on them, and when the product is shipped and they need to inform the customer. My team hated going to JIRA as that's outside their workflow."

HEAD OF CUSTOMER SUCCESS - SERIES A FUNDED‍
‍SAAS COMPANY IN REVENUE INTELLIGENCE SPACE

"My team absolutely loves the daily digest from ClearFeed. We used to have a daily 30-minute stand-up between the engineering and customer success teams. With the daily digest, that has moved async, as both engineering and customer success teams can collaborate async on Slack."

VP ENGINEERING - SERIES B FUNDED SAAS COMPANY‍
‍IN DATA MANAGEMENT SPACE