Connect
Slack & Freshdesk

with ClearFeed

Effortlessly convert Slack threads and attachments to Freshdesk tickets. Allow customers on Slack to chat with agents on Freshdesk. Combine Slack based engagement & Freshdesk support effectively.

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Pick a workflow that suits your needs

Convert threads to Tickets

Convert long Slack threads with multiple attachments to a Freshdesk ticket with a single click. Subscribe Slack thread to important ticket updates.

Chat with Agents

Empower customers to file tickets from Slack and chat with Support agents from Slack Connect channels.

Subscribe to Eng. updates

Link customer requests on Slack Connect channels to engineering issues on Jira/Github. Get notified of important updates and keep customers informed.

Customer Service teams love ClearFeed !

"We loved the ability to just add a ticket emoji and boom the magic happens and the entire conversation of multiple messages that are related just magically just makes it to Zendesk with the screenshots and every other asset that needs to be there.

Amod Setlur, Head of Product, Auryc (acquired by Heap Analytics)

Secure from Day 1

ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.

Learn More

SOC2 Type 2 Certified

Secure encryption of data

Tangible benefits within 2 weeks of implementation!

20%

Reduction in feature turn around time

2-3

Hours saved per team member per week

100%

Visibility to all teams on open JIRA issues

Send long discussions on Slack to JIRA

AI detects conversation boundaries

AI generates titles and descriptions

Upload multiple messages & attachments with 1-click

Subscribe channel to ticket status updates.

Answer questions directed at you on JIRA from Slack

Create a live session with Support from Slack

Slack messages and Ticket comments synced in real-time

Triaging, Reporting, and SLAs stay within Ticketing system.

Take JIRA actions without leaving Slack

Create new Jira issues with a few clicks

Assign issues to users, change issue status & post comments from Slack

Auto-sync updates & comments from the Jira issues back to Slack threads

Keep customer facing teams updated on JIRA closure

Let customer-facing teams subscribe and add custom labels on JIRAs from Slack updates

Notify subscribed team members of JIRA closure

Automated task creation in tools like Gainsight and Trello on JIRA closure to close the loop with the customer

Integrating soon with...

ClearFeed connects to your favourite tools to help stay on top of customer conversations.

"ClearFeed saves my team tens of hours every week by bringing important JIRA updates on Slack. Unlike notifications from JIRA, ClearFeed only nudges my team when there is a pending question on them, and when the product is shipped and they need to inform the customer. My team hated going to JIRA as that's outside their workflow."

HEAD OF CUSTOMER SUCCESS - SERIES A FUNDED‍
‍SAAS COMPANY IN REVENUE INTELLIGENCE SPACE

"My team absolutely loves the daily digest from ClearFeed. We used to have a daily 30-minute stand-up between the engineering and customer success teams. With the daily digest, that has moved async, as both engineering and customer success teams can collaborate async on Slack."

VP ENGINEERING - SERIES B FUNDED SAAS COMPANY‍
‍IN DATA MANAGEMENT SPACE

Connect
Slack & Freshdesk

with ClearFeed

Pick a workflow that suits your needs

Convert threads to Tickets

Chat with Agents

Subscribe to Eng. updates

Customer Service teams love ClearFeed !

Featured Articles

The Ultimate Playbook to get Customer Engagement right on Slack & Teams

How Auryc used ClearFeed to provide a delightful customer experience on Slack

How I stopped worrying about our Customer Slack channels

Secure from Day 1

SOC2 Type 2 Certified

Secure encryption of data

Tangible benefits within 2 weeks of implementation!

20%

2-3

100%

Send long discussions on Slack to JIRA

Answer questions directed at you on JIRA from Slack

Take JIRA actions without leaving Slack

Keep customer facing teams updated on JIRA closure

Integrating soon with...

Supercharge customer & employee collaboration on Slack

ConnectSlack & Freshdesk

with ClearFeed

Pick a workflow that suits your needs

Convert threads to Tickets

Chat with Agents

Subscribe to Eng. updates

Customer Service teams love ClearFeed !

Featured Articles

The Ultimate Playbook to get Customer Engagement right on Slack & Teams

How Auryc used ClearFeed to provide a delightful customer experience on Slack

How I stopped worrying about our Customer Slack channels

Secure from Day 1

SOC2 Type 2 Certified

Secure encryption of data

Tangible benefits within 2 weeks of implementation!

20%

2-3

100%

Send long discussions on Slack to JIRA

Answer questions directed at you on JIRA from Slack

Take JIRA actions without leaving Slack

Keep customer facing teams updated on JIRA closure

Integrating soon with...

Supercharge customer & employee collaboration on Slack

Connect
Slack & Freshdesk