Slack + Freshdesk Integration

Work seamlessly across Slack & Freshdesk

Sync status/comments between Slack threads & Freshdesk in real-time. Convert threads & attachments to Tickets in 1-click. Enable Engineers and Support to collaborate on Tickets.

Key Benefits

Collaborate on tickets from Slack

Collaborate on Tickets from Slack

Reduce Zendesk License Cost

Reduce Freshdesk License Cost

Eliminate Silos, capture all data in Zendesk

Eliminate Silos, capture all data in Freshdesk

Here's how the integration works

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Top Support teams love ClearFeed!

Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.

Z

Zac B.

Senior Systems Administrator

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

S

Shaun B.

Founder, B2B Marketing Firm

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from Slack

Create Tickets from Slack

Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can view & respond from Freshdesk
Responses & Status from Freshdesk updated on Slack thread

Create Tickets from Slack

Two-way Sync across Slack & Freshdesk

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Two-way Sync across Slack & Freshdesk

Slack messages & Freshdesk comments synced in real-time
Tracking, Reporting, and SLAs stay within Freshdesk

Edit Freshdesk Tickets within Slack

Update ticket priority & assignee on Slack
Auto ticket re-open on new customer messages

Edit Freshdesk Tickets within Slack

Collaborate with Product and Sales Engineering on tickets

Work on existing Tickets from Slack

Sync specific FreshDesk tickets to Slack
Reply from Slack to FreshDesk tickets
Both Non Agents and Agents reply
Post Private Comments on Slack using Triage channels

GPT-Powered Answers from Freshdesk KBs

Integrate Slack with existing KB
Suggest matching KB links on new questions
Generate answers automatically using Generative AI

Featured Articles

How ScanPay Collaborates on Support Across Slack & Freshdesk Using ClearFeed

How ScanPay Collaborates on Support Across Slack & Freshdesk Using ClearFeed

ClearFeed's Slack Freshdesk Integration: Enabling cross-team collaboration on customer issues

ClearFeed's Slack Freshdesk Integration: Enabling cross-team collaboration on customer issues

ClearFeed Triage Channels - a new way to work with customers on Slack

ClearFeed Triage Channels - a new way to work with customers on Slack

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.