Sync status/comments between Slack threads & Freshdesk in real-time. Convert threads & attachments to tickets in 1-click. Enable Engineers and CSMs to collaborate on tickets.
AI detects new requests from Slack messages
AI generates titles and descriptions
Upload all messages & attachments with 1-click
Subscribe threads to ticket status updates
Configure emoji based or automatic ticket creation
Convert every customer request to new Freshdesk ticket
Requesters continue to reply on Slack thread
Support team can view & respond from Freshdesk
Update ticket priority & assignee on Slack
Auto ticket re-open on new customer messages
Create a live session with Support from Slack
Slack messages and Ticket comments synced in real-time
Tracking, reporting, and SLAs stay within FreshDesk
Engg/PMs can respond to tickets from Slack
Agents can respond from Slack or Freshdesk
All responses on Slack logged in Freshdesk
Collaborate privately on Slack using Triage channels
ClearFeed was built from the ground up by an experienced team with security, privacy, and compliance prioritized from day one.