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Work seamlessly across Slack & Freshdesk

Sync status/comments between Slack threads & Freshdesk in real-time. Convert threads & attachments to tickets in 1-click. Enable Engineers and Support to collaborate on tickets.

Collaborate on tickets from Slack

Collaborate on tickets from Slack

Reduce Zendesk License Cost

Reduce Freshdesk License Cost

Eliminate Silos, capture all data in Zendesk

Eliminate Silos, capture all data in Freshdesk

Here's how the integration works

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Bi-directional Sync between Slack & Freshdesk

Team members and agents work from the platform of their choice.

Create Tickets from Slack

Upload all messages & attachments with 1-click
Requesters continue to reply on Slack thread
Support team can view & respond from Freshdesk
Responses & Status from Freshdesk updated on Slack thread

Create Tickets from Slack

Two-way sync between Slack and Freshdesk

Slack messages & Freshdesk comments synced in real-time
Tracking, Reporting, and SLAs stay within Freshdesk

2

Edit Freshdesk Tickets within Slack

Update ticket priority & assignee on Slack
Auto ticket re-open on new customer messages

Collaborate with Product and Sales Engineering on tickets

Collaborate with Product and Sales Engineering on tickets

Engg/PMs can respond to tickets from Slack
Agents can respond from Slack or Freshdesk
All responses on Slack logged in Freshdesk
Collaborate privately on Slack using Triage channels

Get a Free consultation with a Support Expert

Learn how fast growing companies like Teleport, Chronosphere and Acryl Data have scaled Support processes with ClearFeed

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Featured Articles

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ClearFeed Triage Channels - a new way to work with customers on Slack

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.

Trusted by Leaders

Integrate ClearFeed with your support stack in under an hour with handheld white glove support.

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G2 High Performer Summer 2023 badge

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Integrates bi-directionally with your team's existing stack

See What Our Customers Have to Say !

5.0 rating

"Simple, Seamless Integration to handle customer support from Slack"

Clearfeed is super simple to use. Zero fluff, maximum utility.

Partha Pratim

Program Manager - Product

plum

Read the full G2 Review

5.0 rating

"Exactly what we needed !"

Clearfeed allows us to scale our homely approach to customer support through Slack.

Kevin Carroll

Support & QA Manager at testRigor

testRigor

Read the full G2 Review

5.0 rating

"Game changing for managing Customer Slack channels"

ClearFeed has streamlined our response & escalation process.

Barrett Summerlin

Chief of Staff | Operations | Customer Success

Bigeye

Read the full G2 Review

5.0 rating

"Essential to build and scale customer success"

Clearfeed has helped us expand our premium support & success processes to across 100s of customer channels.

Naveen Kumar

Founder's Office - Success

Hatica

Read the full G2 Review

5.0 rating

"Amazing experience using clearfeed"

SLA feature really helps teams to be on top of all messages and not miss any messages

Karthik Arora

Chief Technology Officer

ElevateHQ

Read the full G2 Review

4.9 rating

"Reliable and user-friendly"

The customer service team at Clearfeed has always been prompt and professional in addressing any issues we have had.

Naman Mishra

Software Engineer

ElevateHQ

Read the full G2 Review

5.0 rating

"Great product with incredible support"

Automatic creation of issues from Slack threads means conversations are less likely to be missed.

Toby Johnson

Lead Solutions Architect

Vuestrorefront

Read the full G2 Review

5.0 rating

"Helped us manage twice the channels with the same support team"

Statistics are a great bonus feature for us.

Prashant Dhanke

Founding Member | CISO | Customer Success

Facets

Read the full G2 Review

Seamlessly work across Slack and Freshdesk

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