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Sync status/comments between Slack threads & Freshdesk in real-time. Convert threads & attachments to Tickets in 1-click. Enable Engineers and Support to collaborate on Tickets.
Our recent transition from Halp to Clearfeed was nothing short of impressive. The Clearfeed team was exceptionally hands-on and responsive. Highly recommend Clearfeed.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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ClearFeed's Slack-Freshdesk integration links your Freshdesk helpdesk software with Slack. This way, you get instant notifications, can create tickets, and work together on customer issues right in Slack channels. It makes team communication better and simplifies your support processes.
ClearFeed offers features such as single-click ticket creation from Slack threads, bi-directional syncing of ticket statuses and comments, and the ability to edit ticket fields directly from Slack.
Users can receive notifications for new ticket assignments, status changes, agent responses, and updates on existing tickets in real-time within their selected Slack channels.
Yes, ClearFeed allows agents to invite non-agents to collaborate on tickets within Slack channels, enabling broader team involvement in support issues.
Yes, you can set up automated responses such as OOO messages and workflows using Slack and ClearFeed’s capabilities.
Yes, you can configure alerts for SLA breaches and other critical updates to be sent to Slack automatically. Learn more about how ClearFeed help in setting up SLA policy here.
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