MS Teams + Zendesk Integration

Work seamlessly across MS Teams & Zendesk

Sync status/comments between MS Teams threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within MS Teams.

Key Benefits

Collaborate on tickets from Slack

Collaborate on tickets from MS Teams

Reduce Zendesk License Cost

Reduce Zendesk License Cost

Eliminate Silos, capture all data in Zendesk

Eliminate Silos, capture all data in Zendesk

Top Support teams love ClearFeed!

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from MS Teams

01

Create Tickets from MS Teams

Upload all messages & attachments with 1-click
Requesters continue to reply on MS Teams thread
Support team can view & respond from Zendesk
Collaborate with Private messages on MS Teams

Create Tickets from MS Teams

Two-way sync between MS Teams and Zendesk

02

Two-way Sync across MS Teams & Zendesk

Zendesk comments synced to MS Teams
Public replies on MS Teams synced to Zendesk
Collaborate with Private messages on MS Teams
Post Internal Notes on Zendesk from MS Teams
Tracking, Reporting, and SLAs stay within Zendesk

03

Access Zendesk Fields & Forms from MS Teams

Update Ticket Title & Priority from MS Teams
View and Edit Custom Zendesk fields from MS Teams
Import Zendesk Forms and use from MS Teams
Create Forms in ClearFeed using Zendesk Fields

Access Zendesk Fields & Forms from MS Teams

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.