MS Teams + Zendesk Integration

Work seamlessly across MS Teams & Zendesk

Sync status/comments between MS Teams threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within MS Teams.

Key Benefits

Collaborate on tickets from Slack
Collaborate on tickets from MS Teams
Reduce Zendesk License Cost
Reduce Zendesk License Cost
Eliminate Silos, capture all data in Zendesk
Eliminate Silos, capture all data in Zendesk
Top Support teams love ClearFeed!
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All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum
Partha Pratim
Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere
Tom Walker
Head of Customer Support Engineering, Chronosphere

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023High Performer - India - Fall 2023High Performer - Summer 2024High Performer - Mid-Market - Summer 2023Users Most Likely To Recommend - Asia Pacific - Fall 2023Best Support - Mid-Market - Fall 2023Easiest Setup - Mid-Market - Fall 2023Fast Implementation - Mid-Market - Fall 2023Easiest Setup - Fall 2023High Performer - Asia Pacific - Fall 2023Best Meets Requirements - Mid-Market - Fall 2023

Features to work seamlessly on Tickets from MS Teams

01
Create Tickets from MS Teams
  • Upload all messages & attachments with 1-click
  • Requesters continue to reply on MS Teams thread
  • Support team can view & respond from Zendesk
  • Collaborate with Private messages on MS Teams
Create Tickets from MS Teams
Two-way sync between MS Teams and Zendesk
02
Two-way Sync across MS Teams & Zendesk
  • Zendesk comments synced to MS Teams
  • Public replies on MS Teams synced to Zendesk
  • Collaborate with Private messages on MS Teams
  • Post Internal Notes on Zendesk from MS Teams
  • Tracking, Reporting, and SLAs stay within Zendesk
03
Access Zendesk Fields & Forms from MS Teams
  • Update Ticket Title & Priority from MS Teams
  • View and Edit Custom Zendesk fields from MS Teams
  • Import Zendesk Forms and use from MS Teams
  • Create Forms in ClearFeed using Zendesk Fields
Access Zendesk Fields & Forms from MS Teams

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.
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Frequently asked questions