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Sync status/comments between MS Teams threads & Zendesk in real-time. Convert threads & attachments to tickets in 1-click. Edit ticket fields from within MS Teams.
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
ClearFeed lets teams convert MS Teams messages into Zendesk tickets, synchronize comments between the two platforms, and collaborate directly from MS Teams, saving time and streamlining support workflows.
Yes, you can view, comment, and manage Zendesk tickets directly from MS Teams, reducing the need to switch between platforms.
Yes, ClearFeed allows you to update ticket fields, including priority and ticket status, directly from MS Teams without needing to go into Zendesk.
Teams can collaborate privately within MS Teams on specific Zendesk tickets, making internal communication more efficient without cluttering public channels.
No, ClearFeed is user-friendly and doesn’t require coding skills. The setup process is simple, and the interface is intuitive.
Yes, ClearFeed ensures that SLAs, ticket statuses, and key performance metrics are tracked within Zendesk, with real-time updates reflected in MS Teams.
