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A complete support platform for Email, Chat, Slack, Teams & Portal. Resolve requests 5X faster with affordable AI Agents, and a Slack-friendly workflow.
Connect multiple inboxes. Organize tickets by customer.
Triage, collaborate, & resolve requests directly from Slack or Browser
Support Customers across 100s of Slack & Teams channels
Resolve requests in minutes, not hours
Manage requests from Slack, MS Teams, Email, Web Chat, Portal & Discord in one queue - directly from Slack or ClearFeed app.
Add multiple Email Inboxes from Google, Microsoft or Custom Provider. Reply with matching outgoing address from Slack or Browser.
Track every thread and turn conversations into tickets with one click.
Deflect repetitive queries, suggest replies, & automate agentic actions in your connected tools.
Give customers a single place to submit and track requests, synced in real time with Slack. Host KB in ClearFeed with access control.
Bring CRM customer data into Slack to route, prioritize & manage support. Convert tickets to Notes easily.
Create tasks in Jira, GitHub, Linear, or ClickUp directly from Slack threads. Get task updates back on Tickets.
Broadcast updates, group channels, & automate welcome messages across Slack, Teams, Discord and Telegram channels.
We reduced friction in supporting our customers and increased efficiencies within the support team by implementing ClearFeed.
ClearFeed ties multiple communication channels together without disrupting our existing workflows.
Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.
After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.
ClearFeed is built to manage conversations beyond just Emails. It can manage chats in all popular chat platforms like Slack, MS Teams, Discord, Telegram - while also managing conversations in traditional channels like Email, Web Chat and Support Portals. It also enables teams to triage, assign, discuss, and resolve requests directly from Slack, with a web inbox available when needed. Front is designed primarily for Email, centralizes support within the Front workspace and has rudimentary support for Slack-based Customer Support.
Yes. ClearFeed is a strong Front alternative for B2B support teams which have many customers on Slack. It unifies Email, Chat and Slack into one unified customer-centric Inbox and provides sophisticated tools to managing unstructured conversations across 100s of teams Slack channels. Users of Front can expect the same robust Email integration - with multiple Inbox support and customer-based routing, while leveraging affordable AI-Agents and advanced Slack management capabilities.
ClearFeed brings requests from Slack, Microsoft Teams, email, web chat, Discord, Telegram, and a customer portal into one queue. Agents can manage and respond to these requests from Slack or the ClearFeed web app. Some channels are available on specific plans.
Yes. You can connect ClearFeed to project management systems like Jira, ClickUp, Linear and Github, to CRM systems like Hubspot and Salesforce and to existing knowledge sources like Documentation sites, Notion, Google Drive, Confluence and more.
ClearFeed AI Agents can answer recurring questions using your knowledge sources, suggest replies, automate ticket updates, flag pending responses and SLA risks, and perform permitted actions in connected tools like Hubspot, Jira and more. You can tailor each agent to your support workflow and decide when human review is required.
ClearFeed offers agent-based pricing starting at $24 per agent per month and usage-based plans starting at $40 per month with unlimited agents. AIÂ Plans can be added on at just $20/month for the whole team in the Starter edition. Front currently starts at $25 per seat per month for single-channel support, while its omnichannel Professional plan starts at $65 per seat per month when billed annually. Compare the total cost based on your channels, responders, ticket volume, and AI requirements.
