The #1 JSM Alternative for Slack

See why teams choose
ClearFeed  over JSM

Customizable Slack-native AI helpdesk for collaborative support without the complexity and overhead of JSM.

Key Benefits

Slack-native ticketing
Slack-native ticketing
Advanced AI functionalities
Advanced AI functionalities
Advanced AI functionalities
Affordable with zero learning curve

Trusted by support teams globally

Here's how the solution works

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Here's what our customers have to say

“Streamlines internal support on Slack & boosts team efficiency”

ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.

Viraaj Arora
Head of Culture & Talent @ Headout
“Centralizing employee requests in Slack with ClearFeed”

Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.

Kynan F.
Culture & Talent Manager
“Must have for slack based teams”

Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )

Clearfeed's triage approach was excellent for us to focus on one channel.

Alagu M.
“The tool we didn't know we needed until we set it up”

It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).

Shaun B.
CEO

Features for Slack-First Support Teams

01
Ticket Management in Slack
  • Manual / Automatic Ticket creation in channels
  • Private Collaboration in Triage channels.
  • Post Internal Comments with đź”’emoji.
  • Automatic Ticket Routing using AI-Fields ✨
  • Automatic State Transitions using AI ✨
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use đź”’emoji for internal notes and collaboration
IT Help Desk - Feature | Maximize Agent Productivity With Ticket Management in Slack
IT Help Desk - Feature | Enhanced Employee Experience with Private Chat Support
02
Tickets from Private Chats & Email
  • Private Tickets from direct messages & actions
  • Create Email Tickets from custom email address
  • Reply from Triage Channel to all tickets
  • Real-time sync between Slack & Email thread
Employees can raise tickets via private Slack chats
Get real-time ticket updates and resolutions in Slack
05
Forms & Automations for Efficiency
  • Unlimited Forms & Fields
  • Route Tickets by Form Type
  • Auto-Fill Fields using AI ✨
  • CSAT surveys on ticket closure
  • Automations on Ticket Creation and Updates
  • Webhooks to connect with hundreds of Tools
Manual or Automatic Ticket creation in Slack channels
Manage request status and ownership from Triage
Use đź”’emoji for internal notes and collaboration
IT Help Desk - Feature | Boost Support Efficiency with Automations & Intake Forms
07
Approval Workflows in Slack
  • Trigger approval workflows on ticket creation
  • Approve / Reject in Slack directly
  • Route approvals based on Form fields
  • Audit Trail of approvals
Approval Flow in Slack
Create Tickets from Slack
08
File Tasks in Jira/ClickUp/Asana
  • Create Tasks from Tickets
  • Works with Jira, ClickUp, Linear, Asana, Github
  • AI-assisted task creation with summarization ✨
  • 2-Way Sync between Tasks and Tickets
  • Find Tasks Blocking Tickets easily
Simple, transparent pricing with a 14-day free trial
ClearFeed Customers
.....you'll be in great company!

Compare ClearFeed vs JSM

Compare Features
Ticket Management in Slack
Automated & Manual Ticketing (using Emoji)
Private Ticketing via DM
Triage Channel
Custom Forms & Fields
AI-powered SLA Alerts & Reminders
Customer Portal
BULK Channel Management
Automated Welcome Messages
Broadcast Announcements
Automated Channel Monitoring
AI-Powered Support
Automated Answers
GPT-4 and Vector Search
Keyword match only
Knowledge Sources
100+(Google Drive, Notion, Websites …)
Only Confluence supported
AI-Powered Agent Assistant
AI-Powered Ticket State Transitions
Automations & Workflows
Custom ticketing workflows
Conditional routing logic
Approval Workflows in Slack
Integrations
Deep integrations with Zendesk, Intercom, ClickUp, Salesforce & more
Reverse-Sync (Sync existing tickets with Slack)
EASE OF USE
Intuitive, Simple to Use
Steep learning curve for non-technical teams
Can be used standalone on Slack
PRICING
Flexible pricing (Agent & User-based)
Per-agent only
Experience ClearFeed Firsthand – Try It for Free!

14-Day Free Trial

No Credit Card Required

Our solution meets industry standards
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Frequently Asked Questions