$1/month until June, 2024 for Halp users.
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Slack-native AI-powered helpdesk for collaborative support without the complexity and overhead of JSM.
ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.
Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
ClearFeed is a conversational support platform that enables teams to manage requests on Slack channels. Users can get SLA alerts on requests on Slack, convert requests to tickets and issues (in systems like Zendesk, Freshdesk, Jira, Github etc), collaborate on customer and employee requests in private, get detailed service metrics on such requests and finally, automatically respond to requests using knowledge bases, documentation and FAQs. A brief overview of ClearFeed is available below:
After authorizing ClearFeed to your Slack workspace - you add ClearFeed app to specific Slack channels on which employee and customer requests are being made and to triage channels from where you can manage those requests and respond to them. A detailed setup guide is available at: https://docs.clearfeed.ai/clearfeed-help-center/getting-started/onboarding-clearfeed
Our App is under review by Slack. Once the review is completed successfully, users will be able to install ClearFeed directly from the Slack App Directory.
The permissions required by ClearFeed will be shown by Slack as part of "Authorize Slack" step. Please note that ClearFeed can only read/write messages in Slack channels it is explicitly added to.
We only store data that is essential to providing our services. Our data storage and retention policy is available at https://docs.clearfeed.ai/clearfeed-help-center/product-features/account-management/data-retention-policy. Security of customer data is very important for us - an overview of our Security practices is available at: https://clearfeed.ai/security
You can reach out to us over email at support@clearfeed.ai. Alternatively, you can either send us a message from the chat widget on the bottom right of this website - or book a demo with us.
