$1/month until June, 2024 for Halp users.
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Customizable Slack-native AI helpdesk for collaborative support without the complexity and overhead of JSM.
ClearFeed streamlined our process by allowing employees to focus onwhere to raise issues, while ClearFeed navigates requests to the rightpeople, channels, & threads, enhancing efficiency & workplace sanity.
Implementing ClearFeed has reduced the number of DMs I receive in Slack. It makes it easier for my team to prioritise and delegate incoming requests.
Love Clearfeed and their product. Have been using it for more than a quarter now and it is part of our daily ritual. Our support team can't work without it : )
Clearfeed's triage approach was excellent for us to focus on one channel.
It streamlines communications across dozens of slack channels. Their support team is incredibly responsive and consistently listens to new feature requests (and gets them implemented within a week!).
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The primary difference between ClearFeed and Jira Service Management is that ClearFeed enables complete ticketing workflows directly within Slack, whereas Jira Service Management relies on external portals for ticketing. For Slack-based support, ClearFeed is preferable because it reduces context switching and speeds up responses within the Slack platform.
Teams are switching from Jira Service Management to ClearFeed for Slack support because ClearFeed enables real-time ticketing, AI triage, and seamless Slack-Jira sync. It removes the need to toggle between Jira and Slack by centralizing ticket management and conversations directly inside Slack.
The best alternative to Jira Service Management for Slack-based ticketing is ClearFeed. It enables direct ticket management in Slack, featuring SLA tracking, AI-generated replies, and automated reminders. ClearFeed also supports bi-directional integration with Jira for seamless workflow continuity.
ClearFeed can replace Jira Service Management for internal IT or engineering teams by serving as a standalone Slack-native helpdesk. It simplifies workflows for fast-moving teams and, when Jira is still used in the backend, ClearFeed maintains full integration to preserve functionality while improving Slack usability.
ClearFeed’s Slack integration is more advanced than Jira Service Management’s. While Jira mostly sends notifications, ClearFeed enables complete ticket actions—create, update, close, and collaborate—directly in Slack. It also syncs with JSM, offering better visibility and control for Slack-first support teams.
Yes, ClearFeed integrates bi-directionally with Jira Service Management. It syncs tickets between Slack and Jira, supports status updates, field mappings, and custom workflows. This integration enables teams to leverage Jira’s backend capabilities while managing support seamlessly within Slack.
