Slack is where work actually happens today. Customer requests, internal questions, project updates, and decisions flow through channels and threads. As usage grows, so does the noise. Important messages get buried, follow-ups get missed, and teams spend more time managing conversations than doing real work.

A Slack AI integration brings AI directly into your workspace to reduce friction. By combining native Slack AI features with third-party tools, teams can summarize conversations, find information faster, automate actions, and manage work without switching apps. Slack becomes more than chat. It becomes a system that understands conversations and moves work forward.

This guide explains what Slack AI integration means, how it works, and which tools matter most in 2025.

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What Is a Slack AI Integration?

A Slack AI integration is any AI-powered feature or tool that works directly inside Slack to understand conversations, surface insights, or take action based on what’s happening in channels and messages.

Not all Slack AI integrations work the same way. Some focus on helping users consume information faster, while others actively automate work. Understanding this difference is key to choosing the right solution.

Broadly, Slack AI integrations fall into three categories:

1. Native Slack AI features: Built into Slack to improve comprehension. These features summarize conversations, enhance search, and help users catch up. They support understanding rather than executing workflows.
2. AI-powered Slack apps: Third-party integrations that add AI-driven capabilities such as task creation, project updates, CRM alerts, and workflow automation. They extend Slack by connecting it to external systems.
3. AI agents that operate inside Slack: Conversational agents that take action directly from messages. Common uses include creating tickets, routing requests, suggesting replies, and triggering workflows. They are typically used by support, IT, and operations teams that treat Slack as a request intake channel.

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Native Slack AI Integration vs. Third-Party AI Tools for Slack

Slack now includes built-in AI that is genuinely useful. It focuses on summarizing conversations and helping users understand what is happening in Slack.

However, many people searching for “Slack AI integration” want more than summaries. They are looking for AI that connects Slack to real workflows across support, project management, and sales systems.

Here is the simple way to think about it.

Native Slack AI: Best for Understanding and Catching Up

Slack AI is great when your main goal is to move faster inside conversations. It helps with Slack AI features like:

• Summarizing long threads and busy channels
• Finding answers faster with smarter search
• Creating quick recaps of what you missed
• Assisting teams in writing more explicit messages and updates

If what you need is an AI assistant in Slack that helps people read, search, and respond faster, native Slack AI can be enough.

Third-Party Slack AI Integrations: Best for Taking Action and Running Workflows

Third-party AI tools for Slack operate at the next layer. They do not just summarize what happened. They help teams take action.

These integrations are useful when you want Slack to behave like a system of work, not just a communication tool. Common capabilities include:

• Turning messages into tasks or tickets
• Automatically routing requests to the right owner
• Triggering workflows across tools such as Jira, Zendesk, Salesforce, and Asana
• Sending structured alerts, reminders, and updates based on real activity

They are most often used by support, IT, HR, operations, and RevOps teams to manage queues and follow-ups directly inside Slack.

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10 Best Slack AI Integration Tools in 2025

To make this list easier to skim, we’ve grouped these Slack AI integration tools by what they help you do inside Slack.

Types of Slack AI Integrations in This Guide

1. Native AI inside Slack: Best when you want summaries, smarter search, and faster communication using Slack AI features.
2. AI tools for support and ticketing in Slack: Best when Slack is where support requests show up, and you need structure, routing, and follow-ups. This is what many teams mean when they search for AI agents in Slack for support workflows. 
3. AI for project and task workflows in Slack: Best when you want to turn Slack messages into tasks, get smart reminders, and keep execution moving across tools like Asana, ClickUp, monday.com, and Airtable.
4. AI for CRM and sales workflows in Slack: Best when you need lead updates, pipeline alerts, and AI insights directly in Slack without switching tools.

What We Look for in a Good Slack AI Integration Tool

As you review the options below, focus on a few practical questions:

• Does it work directly within Slack channels and threads, or only sends notifications?
• Can it take action, like creating a ticket or task, or is it only summarizing and suggesting?
• Does it support the tools you already use (Jira, Zendesk, Salesforce, and others)?
• Does it support the right team workflows, such as support, IT, HR, Ops, Product, or Sales?

Now let’s look at the best Slack AI tools you can integrate in 2025.

1. Slack AI (Native AI Integration)

Best for: Built-in summaries, smarter search, and quick answers inside Slack

If you are starting with Slack AI integration, Slack AI is the first place to look because it is built directly into Slack. It is not a third-party app or plugin. It works inside your workspace to help you understand conversations faster, find information, and reduce time spent scrolling through threads.

What Slack AI Does Well Inside Slack

Slack AI’s native capabilities include:

• Automatically generating meeting notes and conversation summaries
• Finding key information through intelligent search
• Letting teams build AI assistants with Agentforce
• Connecting other AI tools directly inside Slack

It understands natural language, making search and basic task management more intuitive.

Where Slack AI Stops Short

Slack AI helps you understand conversations. But it does not run your workflows.

If you need Slack to behave like a system of record, for example, tracking requests, assigning owners, routing work, or managing SLAs, you will usually need third-party Slack AI integration tools that can take action across systems. 

Slack AI Pricing

Slack AI is typically sold as an add-on, and pricing depends on your plan and contract. Many teams reference pricing at around $10 per user per month, but it is best to confirm the latest rate on Slack’s official pricing page before rolling it out broadly. 

2. ClearFeed (AI Support Workflow Integration for Slack)

Best for: Managing support requests in Slack with AI, ticketing, routing, and knowledge answers

Many teams begin exploring Slack AI integration, assuming they only need summaries. But when Slack becomes the front door for real requests such as IT help, HR questions, operations issues, or customer support, the problem changes.

The challenge is no longer understanding the thread. It ensures requests are tracked, assigned, and answered on time.

ClearFeed is built for this workflow. It is an AI-powered Slack integration that helps teams manage support conversations inside Slack, convert messages into tickets, and maintain clear ownership without forcing users to leave the channel.

What ClearFeed Does Inside Slack

ClearFeed acts more like an AI agent in Slack than a summarizer. It helps teams:

• Turn Slack messages into tickets automatically (for tools like Jira, Zendesk, and Freshdesk)
• Route and assign requests based on urgency, topic, or team rules
• Suggest replies using AI so agents respond faster and more consistently
• Answer common questions using your docs by pulling from sources like Confluence, Google Drive, Google Docs, or Notion
• Track what is open, pending, and resolved so requests do not get lost in threads
• Detect bottlenecks and flag SLA risks so teams can follow up before things slip

When This Slack AI Integration Is a Good Fit

ClearFeed is most useful when:

• Slack channels like #it-help, #ops-help, or customer Slack Connect channels are high volume
• Your team needs accountability, triage, and follow-ups, not just summaries
• You want an AI tool for Slack that helps run a queue and keep request handling structured

Pricing

ClearFeed’s AI assistant features are available with its paid plans, starting at approximately $24 per agent per month for the Starter plan. 

3. Agentforce 2.0 by Salesforce (AI Agent Integration in Slack)

Best for: Building AI agents that work inside Slack for support workflows and internal requests

If you are looking for a Slack AI integration that goes beyond summaries and helps teams take action, Agentforce 2.0 is the solution. It brings Salesforce’s agent capabilities into Slack so teams can handle questions, route work, and automate common workflows directly in channels and DMs. 

What Agentforce Does Inside Slack

Agentforce focuses on “agent-like” workflows, not just an AI assistant that suggests text. Inside Slack, it can help teams:

• Answer FAQs and common questions using Salesforce context
• Create and manage cases or tickets from Slack messages
• Assign work and trigger workflows using Slack actions (for example, sending messages, creating canvases, or routing a request)
• Generate reply suggestions using Salesforce and Slack context so responses are faster and more consistent
• Automate routine support steps and escalations so issues do not stall in threads
• Support multi-step task execution using Salesforce’s reasoning and workflow automation capabilities 

When This Slack AI Integration Is the Right Fit

Agentforce is a strong choice when:

• Your team already lives in the Salesforce ecosystem
• Slack is where requests show up first, but Salesforce is where the workflow needs to land
• You want AI to help with ticket handling, routing, and next steps, not just conversation summaries 

Pricing

Agentforce pricing is often usage-based, and it costs $2 per conversation. 

4. Airtable (AI Workflow Automation + Slack Integration)

​​Best for: AI-driven project updates, workflow triggers, and structured data workflows in Slack

Airtable is a strong Slack AI integration when your team uses Airtable to manage work, and you want updates and actions to happen inside Slack, not in another tab. It is beneficial for ops, project, and data teams that need Slack notifications, summaries, and workflow automation tied to real records and deadlines.

Instead of Slack being a place where people only talk about work, Airtable’s integration helps Slack become a place where work gets updated, tracked, and nudged forward with AI.

What Airtable Does Inside Slack

With Airtable plus AI, you can:

• Send structured updates to Slack when records change, deadlines move, or tasks are completed
• Generate AI summaries and weekly reports and share them to channels or DMs
• Create tasks or action items from Slack messages and tie them back to Airtable data
• Trigger AI-powered workflows from Slack signals, like keywords or workflow events
• Spot issues early, like unusual entries or missing fields, and alert the right channel
• Keep work visible in Slack without turning every update into noisy, unfiltered notifications

When This Slack AI Integration Is a Good Fit

Airtable works best when:

• Airtable is your system for tracking projects, requests, or operational workflows
• You want Slack to be the place where updates are delivered and acted on
• You need AI to summarize, flag risks, or suggest priorities based on structured data, not just chat history

Pricing

Airtable includes AI credits, with 500 monthly credits per seat on the Free tier and 3,500 monthly credits per seat on paid plans.

5. Asana (AI Project Management + Slack Integration)

Best for: Turning Slack conversations into structured tasks, with AI help for planning and follow-through

Asana is a robust Slack AI integration for teams looking to turn chat into execution. If your Slack channels are full of “can you do this” and “we should follow up,” Asana helps you capture those moments as tasks, assign owners, and track progress without losing context. 

With its AI features, Asana can help teams prioritize work, flag blockers, and generate updates, so Slack stays focused on decisions and momentum rather than endless reminders. 

What Asana Does Inside Slack

With the Asana Slack integration, your team can:

• Turn Slack messages into Asana tasks with due dates and owners
• Get task updates and project notifications in Slack, so work stays visible
• Use AI to suggest next steps, deadlines, or priorities based on workload
• Generate quick summaries of task progress that you can share to a channel
• Spot blockers earlier by pulling signals from tasks and updates
• Reduce follow-up churn in Slack by keeping the real tracking in Asana

When This Slack AI Integration Is a Good Fit

Asana is a good choice when:

• Your team plans work in Asana, but talks about work in Slack
• Slack threads often end with “someone should do this,” and it does not get tracked
• You want AI support for prioritization and reporting, not just conversation summaries

Pricing

Asana AI is available via the Starter plan at $10.99 per seat per month. 

6. ClickUp (AI Work Management + Slack Integration)

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Best for: Managing tasks end-to-end with AI, while keeping updates and actions flowing through Slack

ClickUp offers a robust Slack AI integration that lets your team manage tasks, docs, and workflows in one place while still relying on Slack for daily coordination. Instead of Slack threads turning into “we will do this later” and disappearing, ClickUp helps you capture work, assign owners, and keep progress visible inside Slack with AI-driven updates. 

What ClickUp Does Inside Slack

With ClickUp’s Slack integration and AI features, teams can:

• Create ClickUp tasks from Slack messages so action items do not get lost in threads
• Post task updates and status changes into Slack to keep everyone aligned
• Use AI to summarize work and highlight next steps, especially for busy projects
• Prioritize tasks with AI based on urgency, deadlines, and workload
• Get smart reminders and nudges in Slack so deadlines do not rely on manual follow-ups
• Reduce “who owns this” confusion by linking Slack conversations to tracked work

When This Slack AI Integration Is a Good Fit

ClickUp is a good option when:

• Your team wants Slack to stay lightweight, but still needs a system to track work
• You handle a lot of cross-functional projects and need clean ownership and updates
• You want AI support for prioritization, reporting, and follow-through inside Slack

Pricing

ClickUp’s AI (ClickUp Brain) is listed at $9 per user per month. 

7. monday.com

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Best for: AI-powered status updates, deadline nudges, and bottleneck detection delivered to Slack

monday.com is a useful Slack AI integration when your team wants Slack to be the place where work stays visible, but not the place where work gets manually chased. Instead of relying on people to post updates, monday.com uses AI to surface what matters, like delays, risks, and stuck tasks, then pushes those signals into Slack so teams can act faster. 

What monday.com Does Inside Slack

With monday.com’s Slack integration and AI features, teams can:

• Send AI-generated project summaries to Slack on a schedule
• Get smart deadline reminders in the right channel so follow-ups are not manual
• Turn Slack messages into monday.com items when a discussion turns into a task
• Trigger workflow automations from Slack activity using simple commands
• Spot bottlenecks and risks earlier using AI dashboards and alerts
• Keep cross-functional teams aligned by sharing clean updates in Slack instead of long status threads 

When This Slack AI Integration Is a Good Fit

monday.com works best when:

• You already manage projects in monday.com, but coordination happens in Slack
• Your team needs proactive alerts for delays and dependencies
• You want Slack updates that stay structured and actionable

Pricing

monday.com includes 500 free AI credits per month on the Basic plan, which starts at $9 per user per month.

8. Salesforce Service Cloud for Slack (CRM + Case Insights Inside Slack)

Best for: Viewing customer context, case updates, and AI-driven insights in Slack without switching tabs

Salesforce Service Cloud for Slack is a strong Slack AI integration when your support or success team runs on Salesforce, but day-to-day coordination happens in Slack. Instead of jumping between Slack and Salesforce to understand a customer's status, this integration brings key case context and updates into Slack, enabling teams to collaborate faster and stay aligned. 

This is different from agent-style tools. Think of it as: Service Cloud brings the system of record into Slack, while AI helps teams interpret and prioritize what they see. 

What Salesforce Service Cloud Does Inside Slack

With Service Cloud connected to Slack, teams can:

• Sync case and customer record updates into Slack so important changes are visible in real time
• Share customer context in channels (so decisions are not made blind)
• Use AI-driven case classification and routing signals to prioritize what needs attention
• Get next-step recommendations and insights to help agents resolve cases faster
• Update case status from Slack using shortcuts so follow-ups don’t stall
• Coordinate on escalations in Slack while keeping Salesforce as the source of truth

When This Slack AI Integration Is a Good Fit

Service Cloud for Slack is a good choice when:

• Salesforce is where cases and customer history live
• Slack is where teams triage, collaborate, and escalate
• You want Slack updates tied to real records, not just notifications

Pricing

Salesforce’s Customer Experience Intelligence pricing starts at $5 per 100 experience signals. For most teams, actual Salesforce packaging varies, so it’s worth confirming the exact Service Cloud and AI pricing for your plan

9. Zoho Desk (Zia AI) Slack Integration

Best for: AI-assisted ticket updates, routing, and faster support collaboration in Slack

Zoho Desk’s Slack integration is a practical Slack AI integration for support teams who want ticket updates and action prompts inside Slack, while keeping Zoho Desk as the system of record. With Zia (Zoho’s AI assistant), teams can prioritize requests, pull context, and respond faster without constantly switching tabs. 

What Zoho Desk Does Inside Slack

With Zoho Desk connected to Slack, teams can:

• Get instant alerts for new tickets and assignments in the right Slack channels
• Trigger Slack notifications using workflow rules (so updates are consistent, not manual)
• Prioritize support requests with AI scoring to focus on urgent issues first
• Receive follow-up reminders when tickets are waiting, or customers respond
• Pull ticket context on demand so agents don’t have to leave Slack just to get details
• Coordinate faster in Slack while the ticket status stays accurate in Zoho Desk

When This Slack AI Integration Is a Good Fit

Zoho Desk is a good choice when:

• Your support team already uses Zoho Desk and wants Slack to be the collaboration layer
• You need structured ticket visibility in Slack (assignments, status, follow-ups)
• You want AI support for prioritization and faster handling

Pricing

Zoho Desk's generative AI features are included with the Standard plan at $14/agent/month. Zia AI is available on the Enterprise plan at $40/agent/month

10. HubSpot Service Hub for Slack (Breeze AI)

Best for: AI-assisted ticketing, faster replies, and customer context in Slack for HubSpot teams

HubSpot Service Hub’s Slack integration is a strong Slack AI integration if your support or success team already runs on HubSpot, but day-to-day coordination happens in Slack. Instead of bouncing between tools, you can bring ticket updates, customer context, and AI assistance into Slack so agents can respond faster and keep work moving. 

Powered by HubSpot’s AI assistant (Breeze), this option aligns with what many people mean when they search for AI customer service agents for Slack or “support tools that work best with Slack,” because the goal is usually speed, structure, and follow-through within Slack. 

What HubSpot Service Hub Does Inside Slack

With Service Hub connected to Slack, teams can:

• Create and assign tickets from Slack messages so requests don’t get lost in threads
• Get AI-suggested replies to respond faster and more consistently
• Pull customer context into Slack, like history and relevant details, so agents don’t reply blind
• Send ticket updates and alerts to Slack based on status changes or workflow rules
• Generate AI summaries of ticket conversations so handoffs are smoother
• Suggest next-best actions to help agents move tickets forward, not just answer questions

When This Slack AI Integration Is a Good Fit

HubSpot Service Hub for Slack works best when:

• HubSpot is where your tickets and customer history live
• Slack is where your team collaborates, escalates, and follows up
• You want an AI layer that speeds up replies and keeps ticket handling structured inside Slack 

Pricing

HubSpot’s Breeze Customer Agent is priced at $45 per month, with 5,000 credits included.

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Choosing the Right Slack AI Integration

Slack is no longer just where teams chat. It is where requests land, decisions get made, and work gets coordinated. That is why Slack AI integration is becoming a real advantage, not a nice-to-have. 

The key is choosing the right type of integration for what your team actually needs:

• If your primary pain is catching up, finding context, and writing faster, native Slack AI features and an AI assistant may be sufficient. 
• If your biggest pain is ownership, follow-ups, routing, or tracking work, you will get more value from Slack AI integration tools that take action, like creating tickets or tasks and automating workflows across your existing systems. 

The tools in this guide span both ends of the spectrum, from built-in Slack AI to third-party Slack AI tools that help teams run support, project management, and CRM workflows without switching tabs. 

If your team relies heavily on Slack for support requests (IT, HR, ops, or customer support), take a look at ClearFeed’s Slack integration to bring structure, routing, and AI-assisted replies into your channels. Book a demo to see how it fits your workflow.