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Answer repetitive queries using old Slack chats, internal documents & wikis, and public knowledge base
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
Index your public and private data sources within hours by specifying public URLs and using pre-built connectors.
Assess the accuracy and relevance of your GPT-Powered Answers for frequently asked questions.
Activate for agent assistance/customer-facing virtual agent. Deflect queries with GPT-Powered Answers in request channels.
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ClearFeed's Slack-based external help desk is a tool that turns your Slack messages and Emails into support tickets in Slack. We make it easy to assign those tickets to team members and sync up with popular support tools like Zendesk and Intercom and JSM.
The cost of using ClearFeed's help desk varies with the number of Slack channel. We offers monthly and annual billing plans, with a 15% discount for annual billing. Learn more about the pricing here.
ClearFeed allows for customization of workflows, including out-of-office responses and automations based on ticket status. Teams can opt into various use cases when setting up ClearFeed, such as Internal Helpdesk, External Helpdesk, and Integrations.
With ClearFeed, you can track metrics such as closure time, first-time response rates, and overall team productivity. Our platform also helps measure KPIs related to customer support efficiency.
No, ClearFeed is user-friendly and doesn’t require coding skills. The setup process is simple, and the interface is intuitive.
ClearFeed helps prioritize tickets effectively by utilizing automation to identify specific keywords in Slack messages. It then tags these conversations based on context and urgency, assigning appropriate levels of priority automatically. Additionally, you can customize priority rules to fit your team’s workflow, enabling even better control over ticket management and response times.
