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Answer repetitive queries using old Slack chats, internal documents & wikis, and public knowledge base
All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.
Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.
Index your public and private data sources within hours by specifying public URLs and using pre-built connectors.
Assess the accuracy and relevance of your GPT-Powered Answers for frequently asked questions.
Activate for agent assistance/customer-facing virtual agent. Deflect queries with GPT-Powered Answers in request channels.
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ClearFeed’s GPT-powered answers use advanced AI to analyze requests in Slack, automatically suggest responses from company knowledge sources, and resolve queries faster, improving efficiency for support teams.
ClearFeed combines GPT’s natural language understanding with custom workflows, ticketing integration, and real-time collaboration tools, offering an all-in-one Slack support solution.
Yes, ClearFeed’s GPT-powered feature works seamlessly with ticketing systems like Zendesk and Jira, syncing AI-suggested responses with external workflows. ClearFeed can also use KBs and user Guides from external systems like Zendesk to answer questions on Slack.
Customer support teams, IT service desks, and any business using Slack to manage queries can benefit from ClearFeed’s GPT-powered automation and efficiency.
It pulls from public documents, private knowledge bases, and historical Slack conversations, providing comprehensive answers that are contextually relevant.
It is highly accurate, leveraging AI to match queries with relevant responses, but it continuously learns and improves as more data is processed.
