ClearFeed indexes Documentation, KBs and private Wikis, increases efficiency with automated AI-generated responses on Slack and continually captures knowledge from Slack channels into KBs and FAQs.
AI-Powered Auto-Response Mechanism
Agentless Support Issue Resolution
Instant Customer Response
Incorporates Public Docs, FAQs, and KBs
AI-Suggested Responses from Private & Public Data
One-Click Relevant Search
Editable Pre-Response Suggestions
Enhanced Response Quality & Speed
Active Slack Monitoring by ClearFeed
Discovers FAQ Additions & Updates
Agent-Approved FAQ Enhancements
Tag different Knowledge Sources
Categorize Customers into Collections
Configure Knowledge Sources by Collection
Configure Knowledge Sources for Agents
Customizable Auto-Response features