GPT-Powered Support Assistant on Slack

GPT-Powered Support Assistant on Slack

Answer repetitive queries using old Slack chats, internal documents & wikis, and public knowledge base

How it Works

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Top Support teams love ClearFeed!

“It’s interesting to have a combination of a previous set of canned responses by the support engineering team for customer requests, and the official Kubernetes documentation as input to the large language model to form a hybrid approach and be able to help our customers with automatic responses. “

Shravan Ashok

Staff Technical Program Manager, CastAI

Top Support teams love ClearFeed!

All replies on a post are updated on the Zendesk ticket & vice-versa, enabling us to get the entire context on one Zendesk ticket.

Partha Pratim - Program Manager - Product, Plum

Partha Pratim

Program Manager - Product, Plum

Educating our customers on how to use ClearFeed was very easy: have a question for the support team - add the emoji - done.

Tom Walker - Head of Customer Support Engineering, Chronosphere

Tom Walker

Head of Customer Support Engineering, Chronosphere

ClearFeed Recognized As a High Performer on G2

High Performer - Asia - Fall 2023

High Performer - India - Fall 2023

High Performer - Summer 2024

High Performer - Mid-Market - Summer 2023

Users Most Likely To Recommend - Asia Pacific - Fall 2023

Best Support - Mid-Market - Fall 2023

Easiest Setup - Mid-Market - Fall 2023

Fast Implementation - Mid-Market - Fall 2023

Easiest Setup - Fall 2023

High Performer - Asia Pacific - Fall 2023

Best Meets Requirements - Mid-Market - Fall 2023

Leverage AI capabilities to elevate your support workflow on Slack

01

Deflect Common Queries

AI-Powered Auto-Response Mechanism
Agentless Support Issue Resolution
Instant Customer Response
Incorporates Public Docs, Private KBs and old Slack Chats

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

GPT-Powered Answers - Feature | Deflect Common Queries

GPT-Powered Answers - Feature | AI-Powered Virtual Agent

02

AI-Powered Virtual Agent

Allow customers to interact with your docs
Generated answers along with relevant search results
Enhanced Response Quality & Speed

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

03

Agent Assistance

Editable pre-response suggestions to agents
Reduce agent turnaround time
Search results include previous Slack chats

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

GPT-Powered Answers - Feature | Agent Assistance

GPT-Powered Answers - Feature | Capture Knowledge from Slack

04

Capture Knowledge from Slack

Active Slack monitoring by ClearFeed
Discovers FAQ additions & updates
Agent-approved FAQ enhancements

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

05

Configurable Workflows

Select different Knowledge Sources for different channel groups
Selectively turn on answers only for specific channels
Customizable Auto-Response features

Manual or Automatic Ticket creation in Slack channels

Manage request status and ownership from Triage

Use 🔒emoji for internal notes and collaboration

GPT-Powered Answers - Feature | Configurable Workflows

GPT-Powered Answers - Feature | Create Tickets for Unresolved Queries

06

Create Tickets for Unresolved Queries

One-click ticket creation to your preferred tools
Activates two-way sync for streamlined communication

Employees can raise tickets via private Slack chats

Get real-time ticket updates and resolutions in Slack

Set up your assistant in minutes

Index

Index your public and private data sources within hours by specifying public URLs and using pre-built connectors.

Test

Assess the accuracy and relevance of your GPT-Powered Answers for frequently asked questions.

Activate

Activate for agent assistance/customer-facing virtual agent. Deflect queries with GPT-Powered Answers in request channels.

Works on all public docs along with integrations with existing private knowledge sources

Start at $50 for 200 queries per month

14-day Free Trial

ClearFeed Customers

.....you'll be in great company!

Test GPT-Powered Answers

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Featured Articles

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

Introducing GPT Powered Answers in ClearFeed for Efficient Slack-Based Customer Support

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

ClearFeed Adds Support for 100 Knowledge Sources, Including SharePoint, Google Drive, and Dropbox for Enhanced GPT-Powered Support in Slack

ClearFeed Triage channels - a new way to work with customers on Slack

ClearFeed Triage channels - a new way to work with customers on Slack

Secure from Day 1

ClearFeed was built by an experienced team with security, privacy & compliance prioritized from day one.