How to Run a Slack-First Helpdesk for Engineering Teams

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CONTENTS

1. Introduction

2. Gen-AI Use Cases in CX

3. Challenges in Adopting Gen-AI

4. Emerging Trends and Predictions

5. Virtual Agent in Slack

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Conversational Support Platform on Slack

AICPA SOC complined

Features

SLA Alerts for Slack

Service Metrics for Slack

Ticketing System for Slack

Triage Channels

Announcements for Slack

GPT-Powered Answers

Slack + Zendesk

Slack + Salesforce

Slack + Freshdesk

Slack + Hubspot

Slack + Intercom

Slack + ClickUp

Company

Terms of Service

Compliance and Security

Guides

Guide to Slack Connect

Slack Zendesk Integration Guide

Slack Freshdesk Integration Guide

Slack Intercom Integration Guide

Slack HubSpot Integration Guide

Slack Email Integration Guide

Definitive Guide for Support on Slack

Resources

Best Halp Alternatives

Gen AI in CX: 2024 Report

Use Cases

Customer Slack Channels

Engineering Escalation Desk

Pricing

Customer Slack Channels Pricing

Internal Help Desk Pricing

ClearFeed 2023

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