Customer Slack Channels

We price based on the monthly usage of the product. The pricing structures differ depending on two types of use cases:

• High volume of requests in a few channels
  • Less than 10 Slack channels.
  • Use cases like ITSM, HR, Operations, Escalations, Internal Support, Slack Communities.
  • Pricing is based on the total number of monthly requests.
  • More details on pricing can be found in the next FAQ. 
• High number of channels with fewer requests per channel
  • More than 20 Slack channels.
  • Slack-Connect-based Customer Support.
  • Pricing is based on the total number of Slack channels.
  • More details on pricing are shared in the pricing block of the page.

The pricing is based on the total number of requests that you manage on ClearFeed. A block of 80 requests is considered a single unit. Your pricing scales based on the number of units you use.

Following are the pricing slabs for professional plan:

• Less than 80 Requests / Month - Free
• 80 to 400 Requests / Month  - 40$ for every 80 requests
• 400 to 800 Requests / Month - 30$ for every 80 requests
• 800 Requests to 1600 Requests / Month - 20$ for every 80 requests
• Above 1600 Requests / Month - 10$ for every 80 requests

For example, if you have 1200 Requests (80 requests X 15 units), you will need to buy:

• 5 units of 80 requests at 40$ / unit
• 5 units of 80 requests at 30$ / unit
• 5 units of 80 requests at 20$ each
• Pricing = 40$X5 + 30$X5 + 20$X5 = 450$ per month

For the enterprise plan, you should get in touch with the sales team by booking a demo. 

Requests on ClearFeed are queries from customers about a single topic that should be brought to closure. Put simply, every new thread on Slack channels from a requester corresponds to a new request on ClearFeed. 

Any new message that is part of the same thread is treated as a part of the same request. In certain circumstances, we may group messages from new threads with previous threads. Please review more here. 

Yes, if you are using ClearFeed for supporting external customers, then the pricing is based on number of slack channels and not number of requests.

No, you will not be billed based on the number of customers or agents on the slack channels. We believe that Slack is built for collaboration and we don’t want our pricing model to limit collaboration. 

We support integrations with the following ticketing platforms:

1. Zendesk
2. Freshdesk 
3. Sales Force Service Cloud
4. JIRA Service Management
5. Hubspot
6. Intercom

We support integrations with the following ticketing platforms:

1. JIRA
2. Github 
3. Linear

We have an active integration roadmap, so if you have a request you should reach out to us. For the Enterprise plan, we also do custom integrations.

Yes, we have a 14-day free trial of the product. You can signup for the product on web.clearfeed.app and get started or schedule a demo with a product expert here.

Yes we do! There are a number of generous discounts to help companies get started with ClearFeed:
- A free tier for smaller use cases
- A small business discount for small businesses and startups
- An annual discount for making an annual commitment

Our monthly pricing is progressive, meaning that we offer volume discounts as your usage of ClearFeed increases. Finally - we also offer a 14-day Free Trial of our Professional Edition.

Our small business discount is available for small businesses and startups. To be eligible for a small business discount, companies need to fulfill the following conditions:
- Less than 20 employees
- Raised less than $5 million in venture funding

If you are not sure whether you qualify for a small business discount - please reach out to us!

Yes, this is very common. ClearFeed can be used by many Slack-first teams within a single organization such as the Customer Support, DevOps, Engineering, IT, Finance, HR and more. Many such use cases are listed in the Case Studies section. The same pricing model applies to all teams and use cases.

The pricing for slack-connect channels and internal use-cases is managed separately based on the two different pricing slabs. 

Yes! We can create multiple ClearFeed accounts and connect each one to a different Slack workspace. ClearFeed can also monitor requests in one Slack workspace - while allowing you to work from another. Please contact us for more information on using multiple Slack workspaces.

Yes! In some cases, users want to cater to 2000+ requests on slack channels on a monthly basis. Please schedule a meeting with the sales team for a custom plan for bulk use cases.

Security is important for Enterprises. That’s why ClearFeed has been Soc2, Type-2 compliant from Aug, 2022. We can also make available latest penetration testing and sign a DPA on demand.

You can schedule a call with us  or drop us a line at sales@clearfeed.ai