Support teams live in Slack – handling customer queries, internal requests, and project updates all through chat. But keeping track of these tasks amidst the message flow can be challenging. Thankfully, a wave of Slack task management tools has emerged to turn conversations into actionable to-dos.

These Slack integration apps act as Slack productivity solutions that let you capture, assign, and track tasks without leaving your chat. In fact, Slack itself recognized this need and in 2024 launched a native feature called Slack Lists, enabling integrated task management inside Slack. With both built-in options and third-party Slack integration tools available, support teams have plenty of choice to streamline their workflow.

In this article, we’ll first highlight key features to look for in Slack project/task management apps geared towards support teams. Then we’ll review 10 of the best apps for team collaboration and task management within Slack, including what makes each great, who it’s best suited for, and a standout feature.

What Features Should I Look for in a Task Management App for Slack?

When evaluating task management software for teams that rely on Slack, support leaders should consider a few important features:

• Seamless Slack Integration: The tool should let you create and update tasks directly from Slack. Look for message actions or slash commands to convert a Slack message into a task or ticket in just a few clicks. Deep Slack integration minimizes context switching – for example, Slack’s own Lists feature allows managing and tracking projects without ever leaving Slack.
• Real-Time Notifications: Effective task tracking in Slack means your team gets updates where they’re already working. Good tools will push notifications to Slack channels or DMs when a task is assigned, updated, or nearing a deadline. This ensures nothing falls through the cracks during busy support shifts.
• Collaboration and Assignment: Support work is a team sport, so the app should make it easy to assign tasks to teammates, set due dates, and share context. Ideally, the task item in Slack links back to the original conversation or ticket, and team members can discuss it via thread or comments. Such collaboration tools for Slack keep everyone aligned on who’s doing what.
• Integration with External Systems: Many support teams use external ticketing or project systems (Jira, Zendesk, etc.). A great Slack task tool will integrate with those systems or at least export tasks to them. This way, Slack becomes a front-end for your existing workflow. For example, some apps let you escalate a Slack message into a Jira issue or Asana task seamlessly.
• Ease of Use and Automation: Lastly, choose a tool that’s easy for the team to adopt. Simple commands, intuitive interfaces, or even AI assistance (like automatic reminders or triaging) can significantly improve uptake. Automation features (e.g. recurring reminders, SLA alerts) are a bonus, especially in a hectic support environment.

10 Best Task Management Apps for Slack

1. ClearFeed

ClearFeed is an AI-powered, Slack-first support platform that turns Slack into a helpdesk. It’s designed specifically for support and IT teams to manage requests within Slack, rather than in a separate ticketing tool. ClearFeed monitors channels (including Slack Connect channels with customers) and helps triage incoming requests, assign them to the right people, and track them through resolution – all through Slack

Your support agents and engineers can collaborate on issues in real time without losing the conversation context. ClearFeed stands out among Slack task management tools because it doesn’t just integrate with Slack; it was built from the ground up to work inside Slack for support use cases.

Why it’s great: ClearFeed brings full task tracking in Slack for support teams. It turns Slack channels into a ticket queue, allowing you to create, respond to, and close tickets without leaving Slack. This Slack-native approach eliminates the need to copy-paste into external systems, speeding up response times. Plus, it uses AI to route requests to the right people and even suggest answers, boosting support efficiency (as noted by customers).

Best for: Customer support or internal IT/HR helpdesk teams that primarily communicate via Slack. If your support workflow lives in Slack, ClearFeed is ideal – it’s purpose-built for Slack-based support, including handling Slack Connect queries from customers. It’s also great for teams that need to escalate issues to engineering; ClearFeed connects support conversations with tools like Jira, Linear, or Asana for smooth hand-offs.

2. ClickUp

ClickUp is a popular all-in-one productivity platform that many teams use for project management, docs, and tasks. Its robust Slack integration makes it a powerful choice for managing support tasks. With ClickUp connected to Slack, your team can quickly create tasks from Slack messages, get notified about task updates in channels, and even interact with tasks – all without switching apps.

For support teams, this means you can file a bug or feature request in ClickUp the moment it’s mentioned in Slack, or check the status of an issue via Slack commands. ClickUp’s rich feature set (custom fields, statuses, reminders, etc.) combined with Slack’s real-time communication creates an integrated task management Slack experience that keeps everyone on the same page.

Why it’s great: ClickUp offers one of the deepest Slack integrations among Slack project management apps. The integration allows users to create new tasks, add comments, and set reminders in ClickUp directly from Slack conversations. This is hugely beneficial for support teams who need to log tasks (like customer requests or incident reports) on the fly.

ClickUp’s all-in-one nature means you’re not just creating a simple to-do – you’re adding to a full project workspace where you can later prioritize, track progress on a timeline or board, and generate reports. In short, ClickUp brings the power of a comprehensive project management tool into Slack, which can greatly enhance team productivity.

Best for: Teams that already use ClickUp for managing projects or backlogs and want to tie in their Slack communication. It’s especially useful for support teams that collaborate with product/development teams using ClickUp – a support agent can create a ClickUp task for a bug right from Slack, and the dev team will see it in ClickUp immediately. If you’re looking to reduce app-switching and keep all work in one ecosystem, ClickUp is a top choice.

3. Asana

Asana is a well-known project and task management software often used to coordinate work across teams. For support teams, Asana can serve as a place to track larger customer projects, feature requests, or internal improvement tasks. The Asana Slack integration brings these capabilities into Slack so that tasks can be created and monitored directly from your support channels.

With the integration enabled, you can use Slack commands or shortcuts to turn a Slack message into an Asana task, complete with an assignee and due date. Likewise, Asana can send updates to Slack – for example, when a task’s status changes or if you get assigned a new task, you’ll see an alert in Slack. This ensures that even if your team uses Asana for planning, your support agents won’t miss anything while they’re busy in Slack assisting customers.

Why it’s great: Asana’s integration is very action-oriented – it allows you to convert Slack messages into Asana tasks and take action on them from Slack. This means when a customer drops a request in a Slack channel or an issue is reported in a chat, a support agent can quickly create an Asana task without breaking the conversation flow.

Asana is great at handling projects with multiple steps or team collaborations, so by linking it with Slack, support teams get the benefit of structured project management (task lists, subtasks, timelines) triggered right from their chat. Essentially, Asana brings more structured task management software for teams into Slack, which is perfect when simple to-do lists aren’t enough.

Best for: Support teams that collaborate with other departments (engineering, product, etc.) and need a robust tool to manage cross-functional tasks. If your organization already uses Asana for project tracking, the Slack integration is a no-brainer to help the support team log tickets or customer requests into the same system. 

It’s also well-suited for support leads who want to plan and prioritize support improvement projects (like creating a new FAQ or improving response processes) in a tool like Asana while keeping the team looped in via Slack.

4. Trello

Trello is a user-friendly Kanban-style task board that many support teams use for tracking tasks, issues, or content pipelines. Its visual card system makes it easy to see work in progress. With the Trello Slack integration (the Trello app for Slack), you can marry the simplicity of Trello’s boards with the immediacy of Slack communication. 

Support agents can create new Trello cards straight from Slack messages – for instance, turning a customer request in a Slack channel into a card on the “Support Tasks” board. The integration also lets you attach Slack conversations to Trello cards, change due dates, or move cards by sending commands from Slack. Trello will post updates to Slack, too, like when someone is added to a card or when a card moves to “Done.” This keeps the team informed of progress without having to constantly open the Trello board.

Why it’s great: Trello is known for its simplicity and visual approach to task management. Using it within Slack means your team gets that simple, clear organization without leaving the chat tool. It’s great for support teams because you can maintain boards for different purposes (e.g., “Open Tickets”, “Bugs”, “Knowledge Base Updates”) and quickly add cards to them as things come up in Slack.

The Slack integration shines in how you can create new Trello cards directly from Slack messages – just hover over a message, use the Trello action, and a card is made with the message text. This ease of capturing tasks means your team is more likely to actually log issues as they arise. Trello’s learning curve is minimal, so support agents can adopt it quickly.

Best for: Teams that prefer a visual Kanban approach to manage tasks or a lightweight system over heavy project management software. If your support team is small to medium and needs a straightforward way to track who’s doing what (like a board of open support issues), Trello is ideal. 

It’s also useful for support teams that coordinate with other teams via boards – for example, a board shared with the product team for feature requests. Trello’s Slack integration will work well for any support workflow that can be broken into cards and columns (To Do, Doing, Done).

5. Notion

Notion is an all-in-one workspace that combines notes, documents, databases, and project management. Many support teams use Notion to maintain knowledge bases or to track tasks in a flexible way. While Notion isn’t solely a task app, its databases can be used for task tracking, and the Slack integration can tie your documentation and tasks together with your conversations. 

The Notion app for Slack can send customized notifications to Slack when changes occur in Notion – for example, if an “Open Support Issues” database item is updated or if someone comments on a Notion page. 

It also lets you push content from Slack to Notion: you can configure workflows (via Notion’s API or third-party automation) to create a Notion page or task when something is flagged in Slack. This integration isn’t as plug-and-play for task creation as some others, but it’s incredibly powerful for teams that heavily use Notion and want Slack in the loop.

Why it’s great: Notion’s strength is its flexibility – you can design your own task management setup (like a table of support tickets, or a board view of feature requests) and then integrate that with Slack to fit your workflow. The official integration allows you to send Slack messages to a Notion database and receive Slack notifications from Notion. 

So a support team might set up a “Escalated Issues” database in Notion, and any Slack message marked with a certain emoji could automatically become a row in that database (using a tool like Zapier or a Notion automation). 

Conversely, if someone updates the status of that issue in Notion (say from “In Progress” to “Resolved”), Slack can ping the team that the issue was resolved. This level of customization is great for teams with unique workflows. 

Additionally, Notion’s ability to house rich information (screenshots, logs, lengthy notes) means support tasks can carry a lot of context – and Slack will notify the right people whenever that context changes.

Best for: Teams already using Notion for knowledge management or task tracking. It’s best for support teams that want to connect conversational support with a knowledge base or who want a highly tailored system. For example, if your support process involves documenting each issue in a Notion page (with all details and steps taken), the Slack integration can help trigger the creation of those pages and alert the team about updates.

It’s also useful for collaboration tools for Slack when multiple departments work together – e.g., Support writes a post-mortem in Notion and shares it via Slack. If you need a combo of documentation + tasks all linked to Slack, Notion is a good choice.

6. Todoist

Todoist is a straightforward yet powerful to-do list app that individuals and teams use to manage tasks. For support teams, Todoist can be a lightweight way to keep track of action items that arise from Slack conversations – think of it as a simple task inbox for things you need to get done. The Todoist Slack integration enables you to add tasks right from Slack messages. If a teammate says “Could you follow up with Client X tomorrow?” in Slack, you can click and add that as a Todoist task with a due date, ensuring you won’t forget.

Todoist will also send reminders in Slack for tasks due or let you know when a task assigned to you is marked complete. While it’s not as feature-rich as project management software, Todoist’s strength lies in its simplicity and ease of use, which can be perfect for busy support teams that need quick task capture and not too much overhead.

Why it’s great: Todoist is one of the best task management apps for Slack when you need speed and simplicity. The integration makes it effortless to create, assign, and complete tasks right from Slack. It’s great because any team member can quickly jot down a task without breaking their focus on the Slack discussion. The learning curve is minimal – if you know how to use a to-do list, you can use Todoist.

For support teams, this means even if you don’t have a formal ticketing system for certain tasks, you can maintain a personal or shared to-do list of follow-ups (like “send proposal to customer” or “check logs for bug report”) directly from Slack messages. Todoist keeps everything in sync across Slack, your Todoist app, and email reminders, so it’s very hard to lose track of an item once it’s logged.

Best for: Individuals or small support teams who want a lightweight task tracker integrated with Slack. If your team doesn’t need a complex workflow or you handle a lot of one-off tasks, Todoist is ideal.

It’s also excellent for personal task management in a support role – for example, a support rep can use it to track their own action items that come up during a shift (each rep can have their own Todoist or a shared project for the team). For larger teams, Todoist can still work if you create shared projects (lists) per team or project. It’s best when you value speed over heavy processes – just add a task and move on.

7. Slack Lists

Slack Lists is Slack’s native task management solution, introduced in 2024, which brings basic project management directly into Slack. Since it’s built by Slack, Lists feels seamless – it lives inside Slack, accessible via the channel sidebar or shortcuts, and it allows teams to create task lists or simple boards without any external apps. 

For support teams, Slack Lists can be used to track things like open issues, team to-dos, or feature requests right in the channels where discussions are happening. You can create a list in a channel that contains items with assignees, due dates, status, etc., and team members can update those items collaboratively. 

Essentially, Slack Lists is trying to eliminate the need to go to a separate app for basic task tracking, keeping everything in one place. While it’s not as advanced as dedicated tools, it covers the essentials for many use cases.

Why it’s great: The biggest advantage of Slack Lists is zero friction – if your team uses Slack, the Lists feature is already there (for those on paid plans) with no extra installation. You can capture tasks in the flow of conversation. For instance, if during a support meeting in Slack someone posts action items, you can add those to a list immediately.

Slack Lists supports both a list view and a Kanban-style board view, so it feels familiar to those who have used Trello or Asana boards. For support teams, this is great for quickly spinning up a shared to-do list, like “Urgent Issues” in the #support channel, where anyone can add items and mark them done. 

Because it’s Slack-native, notifications and reminders are integrated – Slack will ping assignees when tasks are due, and you can discuss tasks via thread comments on list items. In short, Slack Lists is great for keeping lightweight project management where your discussions already happen.

Best for: Slack-first teams that need basic task management. If your support team doesn’t have a complex workflow and just wants to track tasks informally, Slack Lists could be enough. It’s best for maintaining team to-do lists, tracking small projects, or managing internal requests if the volume is manageable.

For example, an IT support team might use a Slack List to track all open IT help requests from employees: each request is a task in the list with the employee’s name, and the IT agent can mark it done when resolved. Also, because it’s quite new, early adopter teams who want to reduce the number of external tools will find Slack Lists appealing.

8. Jira (Atlassian)

Jira is a heavyweight in the task/issue tracking world, commonly used for software development and IT support tickets. Many support teams, especially in tech companies, use Jira to track bugs or escalate technical issues to engineering. The Jira integration for Slack brings a lot of that power into Slack so support and engineering teams can stay updated without constantly checking Jira.

With the official Jira Cloud app for Slack, you can do things like create new issues from Slack, get notifications when issues change, and query issue details via Slack messages. For example, a support engineer can raise a Jira ticket from a Slack conversation with a customer, and Jira will post back the new issue ID and any updates. Team members can mention a Jira issue key in Slack and the app will unfurl it, showing the status, assignee, and description, which is great for context.

Essentially, Slack becomes a convenient front-end for viewing and acting on Jira issues, which is invaluable during support firefights or incident management.

Why it’s great: Jira’s Slack integration is very robust, supporting a two-way interaction. You can work through issues in Slack by subscribing to notifications and pulling in contextual information on demand. For support teams dealing with bug reports or incidents, this means you don’t miss critical status changes – e.g., if a high-priority bug gets fixed in Jira, a Slack channel can immediately notify the support team so they can inform the customer. 

Conversely, from Slack you can ask the Jira bot for info: typing an issue key like PRJ-123 will make the bot display key details (title, status, assignee) right in the conversation. This instant context saves time and keeps everyone informed. Jira is great because of its powerful workflows and fields (like priorities, custom states), and having Slack in the loop means support can participate in those workflows without diving into the Jira interface for every little update. It brings the task management software for teams who need rigorous tracking into the Slack environment where quick communication happens.

Best for: Technical support teams, IT support, or any support org that works closely with development and uses Jira or Jira Service Management. If your support tasks often involve multiple teams (support logs the issue, devs fix it, ops deploy it), Jira is likely the system of record and the Slack integration is essential to bridge communication. It’s also great for incident response: many incident management workflows use Slack war rooms and Jira tickets together.

In such cases, the integration helps by allowing incident updates to be posted in Slack automatically and enabling engineers to create or update Jira issues from Slack. Essentially, if you already have Jira as your backbone for issue tracking, the Slack app makes your life easier by connecting the two platforms.

9. monday.com

monday.com is a flexible work management platform known for its highly visual interface and customizable workflows. Teams use monday to manage projects, pipelines, and tasks with colorful boards and plenty of automation options. For support teams, monday can track things like customer onboarding tasks, support content creation, or internal projects. Its Slack integration ensures that the communication on Slack ties into those monday.com boards.

With monday’s Slack app, you can create new items (which could represent tasks or tickets) directly from Slack and update item statuses via Slack as well. monday can post notifications to Slack when someone assigns you a task or changes a status that’s relevant to you. The strength of monday.com is the ability to tailor it to your process (with columns for priority, status, etc.), and the Slack integration means you get the best of that customization plus real-time collaboration in Slack.

Why it’s great: monday.com offers a highly customizable task management experience and the Slack integration injects that into your daily conversations. You can instantly create a new task item from a Slack message using a shortcut, which is great for support – for example, turning a Slack DM from a client into a monday task on the “Client Onboarding” board. 

According to monday’s Slack app description, you can instantly create new items, such as tasks or projects, directly from Slack. This quick capture is very handy. Furthermore, monday’s integration can notify entire channels or specific users on Slack when important changes happen (say, a task’s status flips to “Needs Review” or a due date is today). 

monday is great because it’s very visual (you can have a timeline, calendar, or Kanban view of your tasks) and team members often enjoy updating statuses with emoji-style indicators. The Slack connection means those updates are broadcast where everyone can see, keeping the support team in sync with any changes made in monday.

Best for: Teams that require custom workflows or detailed tracking beyond a simple to-do list. If your support team works on projects (like implementing a new helpdesk, training sessions, or customer success initiatives) that have multiple steps and owners, monday is a good fit. It’s also excellent for support teams that act in a project management capacity with clients – for instance, a customer onboarding team using monday to track each client’s onboarding checklist, with Slack updates to the account managers. 

monday.com is best when you want to enforce a process (with defined stages, assignments, and possibly approvals) but still want it to feel easy and collaborative. Organizations that already adopted monday for other departments will find it useful to bring support tasks into it via Slack.

10. Airtable

Airtable is like a supercharged spreadsheet/database that many teams use to build custom trackers – it can be adapted to anything from a CRM to a bug tracker. Support teams might use Airtable to log customer issues, track feature requests, or manage a catalog of common questions and answers. The beauty of Airtable is you can design the fields and views exactly as needed. 

With Slack integration, Airtable can keep your team notified and even allow some interactive updates. The Airtable Slack app works through Airtable’s Automations: you can set triggers so that when something happens in Airtable (a new record is created, a field is updated, etc.), a message is posted to Slack. This means, for example, if a support rep adds a new row in Airtable for a customer issue, Slack can immediately alert the engineering channel with the details. 

Additionally, you can set up Slack messages that have buttons or links that let users approve or change data in Airtable. While it might require a bit of setup, this integration essentially lets you use Slack as a notification and input front-end for a custom support database.

Why it’s great: Airtable’s integration is all about customization and ensuring team coordination. The Airtable-Slack connection allows you to sync messaging between both platforms and get notified in Slack when people make updates in Airtable. This is great for support teams who might be tracking something semi-structured. For instance, say you maintain an Airtable base of all customer-reported bugs with columns for status, impact, etc. 

Whenever an entry is updated (like a bug is marked fixed), Slack can notify the support team to update the customer. It keeps everyone efficient and on the same page without needing to manually ping people. Airtable is also great for building support dashboards (like counts of tickets, or list of VIP customers) – and those can be periodically summarized to Slack as well. 

In short, Airtable gives you the power of a database with the approachability of a spreadsheet, and the Slack integration means those insights and updates are shared in real-time. For teams with unique tracking needs, this combo is invaluable.

Best for: Support teams that require a custom or complex tracking system which off-the-shelf tools don’t provide. If you find yourself using Excel or Google Sheets to track support work because other tools don’t fit exactly, Airtable is a likely upgrade. It’s best for things like tracking feature requests (where you might want to slice and dice data), maintaining an internal FAQ list that team members contribute to, or coordinating across multiple data sources.

It’s also great for small teams that want an all-in-one solution (Airtable can serve as a mini-ticketing system, CRM, and project tracker combined). The Slack integration ensures that even with all that data, the communications about changes are automated.

So, Which One Is the Best One for You?

Choosing the right Slack-integrated task tool can make a world of difference for support teams. The key takeaway is that the best solution is one that fits seamlessly into your team’s existing workflow. If you’re a support team that operates entirely out of Slack channels, a Slack-first solution like ClearFeed or Slack’s own Lists might be the most natural fit. They keep the focus in Slack and provide Slack productivity solutions tailored to support needs.

For teams already invested in external project management, options like ClickUp, Asana, Trello, or monday.com will extend those powerful platforms into Slack – ensuring you get the benefits of structured tracking along with real-time collaboration. Tools like Todoist and Slack Lists cater to those who value simplicity and speed, turning Slack into a quick to-do capture tool. And for teams with specialized workflows or a need for customization, Notion and Airtable offer the flexibility to mold a system and tie it into Slack notifications and updates.

Ultimately, all these apps aim to reduce context-switching and help your team stay on top of requests and tasks within Slack. By integrating task management software for teams directly into your chat, you ensure that nothing gets lost between emails, spreadsheets, and ticketing systems. 

And if you would like to see how ClearFeed can help you with task management, book a demo today!