2024 has been a big year Task management within Slack! It used to be that Slack lacked native task management features, and for customer service professionals operating on Slack, keeping track of actionable items was a significant pain point. However, in 2024, Slack launched Slack Lists - task management built into Slack itself!. In addition to Save Later and Slack reminders - this allows users multiple ways of managing tasks in Slack.

For those whom Slack Lists proves insufficient - Slack accommodates an array of third-party apps. You can select and incorporate your preferred task management tools into your Slack workspace via the Slack marketplace. The question then arises: which task management tools are most suited for customer service professionals on Slack? Though countless apps might be suitable, we sought those meeting specific criteria:

1. Slack native—task management interfaces are largely within Slack itself.
2. User-friendly—we aren't searching for complex project management tools, just simple, effective ways to distribute tasks within a team.
3. Free tier availability—allowing users to test the app without any cost.
4. Popular in the Slack marketplace—indicating wide acceptance and endorsement by other users.

Based on these parameters, we've compiled the best task management apps in the Slack marketplace in 2024. We will also discuss how ClearFeed is designed specifically to address task management challenges for employee and customer support over Slack. Before deep diving into these apps, let's guide you through installing Slack apps in your workspace—a procedure that applies to all apps discussed in this post.

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How Do You Install or Add Slack Apps to your Workspace?

Step 1: Open your workspace and go to Apps from the left navigation menu bar. Under the app sections, click on the + button (showing Browse Apps on hover).

‍Step 3: You will see the App Directory once you click. On the top right side, you will see the App Directory button. Click on it. (or click on the green `Browse the App Directory`).

Step 4: It will take you to the below URL (where <your-workspace> will be replaced by your workspace name automatically - for example, clearfeed.slack.com for our team):

https://<your-workspace>.slack.com/apps

Scroll down a little bit, and you will see a search bar. On the search bar, type the name of the app you want to install.

Click on the app icon to open an app details page. Then, right below the app icon, click the "Add to Slack" green button to add it to your workspace.

That's it! You can repeat this procedure for most apps listed in this post. Note: many organizations restrict Slack app installs to admins and owners, and you may have to contact your workspace admin in such cases.

1. Slack Lists

We start with the one tool every Slack native team should evaluate first for task management in Slack - Slack Lists! The biggest thing going for Slack Lists is that it's Free for all paid subscribers of Slack. In addition - it's directly built into Slack - it's easy to convert messages into Tasks and add them to a List. Or to access Lists easily from Slack's built-in navigation. However like all new tools - there are rough edges. There's lack of access controls and user roles for example.

Check out this comprehensive review of Slack Lists on our blog for a more detailed run down of Slack Lists and why you should (or shouldn't!) use it.

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2. Todoist

Todoist is a popular task management app widely used by project managers and individuals. It stands out from the crowd thanks to its user-friendly interface and compatibility with various operating systems. One major advantage of Todoist is its ability to integrate with Slack. This feature allows managers, team leaders, or any member of a team workspace to create and assign tasks from the Slack interface easily. What's more, Todoist allows you to set task priorities and add custom tags to your to-dos.

If you're looking for an app that can help you manage your daily tasks effectively and help you get stuff done, Todoist might be your best bet. This versatile tool can be used for both personal and work tasks, and it comes highly recommended by users—more than 3 million people have given it a 5-star rating across various app marketplaces. Todoist supports over 70 other integrations beyond Slack, and let us show you how to use it within Slack to manage your tasks more efficiently.

How to Add Todoist to the Slack Workspace:

Installing Todoist in your workspace is different from installing other apps. Here’s how to get started with it:

1. First, visit the link: https://todoist.com/slack/begin. It will open a page asking for permission to install.

2. Click the green button with the text "Allow."

That's it. Let us show you how to convert team members' messages into tasks.

1. Open your Slack workspace and hover over any message.
2. On the right of the message, you will see a menu above the message. Click on the three vertical dots.
3. Now select the option to add a task. It will open the popup.
4. Fill in the details and click Okay.
5. To check the added task, open the Todoist App.

Depending on the due date, the task will show on the dashboard under the "Today" or the "Upcoming" section. Todoist also shows the completed tasks in the todoist app dashboard.

You can also create tasks using slash commands. Tasks created from Slack using todoist integration will show under the todoist app dashboard like the below image.

Two Ways to Create Tasks:

Note: Creating tasks is similar for all the below apps.

• Converting any message into tasks by clicking on the three-dot menu
• Using the slash command (e.g.,/todo to create a new task within Slack)

Pricing:

• Free (5 Projects, five collaborators/project, 5MB file upload, three filters, 1 - week activity history)
• Pro Individual ($4/month billed annually, 300 active projects, 25 collaborators/project, 100MB file upload, 150 filters, reminders, complete activity history, custom theme, and backup)
• Pro Team ($6/month billed annually, 500 active projects, 50 collaborators/project, team inbox, team admin, and custom member roles)

3. Streamly By Happybara

Streamly is a complete suite for task management. Using this app, you can create, assign, and manage tasks directly from Slack, and you don't have to switch tools. It will show created tasks right on the channel and under the messages tab of the Streamly app. It supports custom fields to set up a custom request form. For example, you can set up a bug report submission form if you have an engineering team. You can change the streams according to the section.

Pricing:

• Free - 1st Stream 
• $5/Stream for the following 5 Streams
• $4/Stream for the following ten Streams
• $3/Stream for the following 15 Streams
• $2.5/Stream for the following infinite Streams 

Note: A free 30-day trial is available for all team sizes. 

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4. Kyber

Kyber is a task and project management tool. Using Kyber, you can schedule messages, stand-up meetings, host polls, and conduct surveys. You can assign tasks to your teammates and hold them accountable for a task. They will get a reminder for the task.

You can convert any message into a task by hovering over the message, clicking on the dot menu, and selecting an option to create a task. You don't have to switch tools like todoist to see pending and completed tasks. Kyber will show pending and completed tasks on its dashboard, which will be available inside Slack after the installation into your workspace.

Pricing:

Startup - $0/user/month:

• All features
• Free for companies with five people

Team - $3/user/month:

• All features, including task and project management
• This plan is best suited for companies with more than five people

Enterprise -$9/user/month:

• All features, including enterprise grid support
• You can share task lists cross-workplace channel
• Designated account and customer success team
• Preferred customer support

Note: Team and Enterprise pans come with a 14-day free trial. Feel free to try it before upgrading to premium features.

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5. Sidequest (Recommended)

Sidequest is one of the best team task management apps with many built-in features. This app allows you to assign tasks to team members and collaborate over public and private channels. Once you install Sidequest (using the standard installation directions), you will see a message from Sidequest with the onboarding page. You can follow the instructions on the boarding page to create and manage your tasks. 

Creating and assigning tasks using Sidequest is very easy. Visit any channel, type "/sidequest," and hit enter. It will open a popup and ask for inputs like task name, description, due date, personal reminder, participants, and priority of tasks; all the tasks created will be shown on the Sidequest dashboard inside Slack. 

Pricing:

Sidequest To Go - $1.5/user/month:

• Unlimited tasks and ticketing inbox
• Email support
• GDPR-compliant
• 14-day free trial - No credit card required.

It also has a custom plan for enterprise business needs.

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6. Team Gantt

Team Gantt is a visual project management tool in more than 120 countries. Using this tool, you can create a task using the slash command or turn any message into a task. To start using this app, you must have an account with Team Gantt. Otherwise, you won't be able to create and manage tasks. 

Once you create the account, you can create, assign, and set task reminders. You can see all the completed tasks on the app dashboard.

Pricing:

Free:

• One manager and two collaborators
• One project, 60 tasks
• Best suited for small teams and students

Lite: $19/month/manager

• Five projects/manager
• 150 tasks/project
• Five collaborators
• Core Gantt features
• Calendar, list, and integrations

Pro: $49/month/manager

• 20 projects/manager
• Unlimited tasks
• Unlimited collaborators
• Everything in a lite plan + priority support
• Time tracker and hourly estimation, workloads, and baselines
• Best for freelancers and agencies

Unlimited Everything: Customized pricing

• Unlimited project 
• Unlimited tasks
• Unlimited collaborators
• Dedicated account manager
• Everything in a Pro plan + uptime SLA

Note: Lite and Pro plans come with a free 30-day trial

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Enhance Your Task Management Using ClearFeed on Slack

While the apps above, and many more like them, are great Swiss knives for task management in Slack (and a great improvement over Slack reminders) - they are not purpose-built for customer support. Apps like ClearFeed go much further in helping customer support teams keep track of key deliverables created in the context of Slack-based support. With ClearFeed, you can:

• Understand and differentiate messages from customers (vs. agents) on Slack channels.
• Triage tickets and update cases in external ticketing systems like Salesforce Service Cloud, Zendesk, Freshdesk, Jira Service Management, HubSpot, and Intercom.

• Use AI to detect open responses and urgent requests, generate alert queues for the responder teams, and assign priorities to the tickets.

• Generates sophisticated service metrics for Slack-based customer requests - including SLA breaches.

And many more features specifically tailored for this use case. Want to know more about us? Connect with us here.

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FAQs

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Q1. Does Slack Have Task Management?

Ans: Slack offers native task management features. These include:

1. Slack Lists: Built-in tool for creating shared project and task lists.
2. Save for Later: Built in mechanisms to bookmark important messages for later followup.
3. Channel-based organization: To keep track of messages and action items by topic.

These features allow teams to manage tasks, stay organized, and collaborate effectively within the platform.