HR teams do more than just handle employee issues and answer questions. They often get bogged down with time-consuming tasks that could be spent improving the workplace and supporting employees.

When you add a Slack HR helpdesk to your HR processes, routine tasks won't slow down employee support or disrupt the work environment. The best Slack HR helpdesks help HR teams:

• Turn employee questions into quick solutions
• Respond to urgent issues before they escalate
• Create a smoother connection between employees and HR
• Delight employees with easy, self-serve HR information
• Eliminate the back-and-forth of scheduling HR meetings
• Automate HR work like request distribution and issue tracking
• Improve employee satisfaction and faster

In this guide, you'll learn how to choose and get introduced to the best Slack HR helpdesks that can fit your company's needs. 

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How to Choose the Right HR Slack Helpdesk for Your Team?

When choosing an HR help desk, ask yourself these questions:

1. Is it user-friendly? A good HR help desk should be easy for both employees and HR staff to use. Look for features like self-service portals, mobile apps, and simple interfaces that make it quick to find answers or submit requests.
2. Can it handle different types of HR tasks? Your help desk should be versatile enough to manage various HR needs, from answering simple questions to handling complex issues like benefits enrollment or performance reviews.
3. Does it work with your existing tools? Check if the help desk can connect with your current HR software, like your payroll system or employee database. This integration can save time and reduce errors.
4. What automation features does it offer? Look for tools that can automatically route queries to the right person, send reminders for pending tasks, or provide instant answers to frequently asked questions.
5. How does it handle reporting and analytics? A good HR help desk should offer easy-to-understand dashboards and reports that help you spot trends and make better decisions.
6. Is it secure and compliant? Make sure the system keeps employee data safe and meets any legal requirements for your industry.
7. Can employees get help in different ways? Consider if the system allows employees to get support via email, chat, phone, or through a company intranet.
8. How does it track and manage issues? Look for features that let you prioritize requests, update their status, and keep a history of all interactions with each employee.
9. Does it offer ways to gather feedback? Check if the system includes tools for surveys or ratings so you can continuously improve your HR services.

By considering these questions, you can find an HR help desk that meets your company's needs and improves the employee experience.

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Best Slack Helpdesk Apps for HR Teams in 2024

1. ClearFeed

ClearFeed is a user-friendly, AI-powered platform that enhances HR support for teams of all sizes across industries. Users integrate ClearFeed with Slack and Microsoft Teams, transforming these communication channels into efficient helpdesks. Seamless integration with existing enterprise tools means you don't have to worry about disrupting your current workflows.

When it comes to HR support features, ClearFeed offers much more than just a ticketing system — whether you're handling employee inquiries, managing internal requests, generating reports, or streamlining all aspects of your HR operations. With its robust internal helpdesk, efficient ticketing system, and comprehensive reporting capabilities, ClearFeed simplifies and elevates your HR support processes.

ClearFeed Features for HR Teams:

• Easy Ticket Filing: Employees can ask for HR help right in Slack. They can file tickets from channels or privately from the ClearFeed app, receive status updates and replies in Slack, and reply back to tickets from Slack itself.
• Triage and Reply in Slack: HR personnel can route employee requests to triage channels in Slack, where they can provide a quick response, assign requests, and update their status - all without leaving Slack.
• Configurable Virtual Agents: ClearFeed uses AI to answer common HR questions. This can help employees with quick answers and also act as an assistant to HR teams to make them much more efficient.
• Works with Other Tools: ClearFeed connects smoothly with tools like Zendesk, Jira, and ClickUp. Everything stays in one place.
• Sort Issues: HR teams can set up Forms for different types of requests and use Forms and Priorities to categorize and route requests (and handle urgent requests first).
• Helpful Reports: See how well the HR team is doing with easy-to-read charts and numbers. You can track response and closure times and break them down by problem type.
• Custom Workflows: Set up automatic messages for different situations, like saying, "We got your request," “I am OOO,” or "Here's an update."
• Web App Add-on: HR can also manage employee requests from their web browser.  This allows them to review older requests and manage tickets at a scale beyond Slack.
• Strong Security: ClearFeed keeps information safe and follows important privacy rules.

“ClearFeed streamlined our process by allowing employees to focus on where to raise issues, while ClearFeed navigates requests to the right people, channels, & threads, enhancing efficiency & workplace sanity.”

• Viraaj Arora, Head of Culture & Talent, Headout

ClearFeed Pricing: ClearFeed offers four pricing tiers for its internal helpdesk solution:

Free: $0/month

• 1 agent (up to 30 tickets per month)
• Basic helpdesk features

Starter: $24agent/month

• All essential features for basic internal helpdesk operations
• Unlimited tickets

Professional: $49/agent/month

• Enhanced features for complex support needs
• Advanced reporting and analytics
• Virtual agents

Enterprise: Custom pricing

• Tailored solutions for specific organizational requirements
• Dedicated account management and priority support

All plans include:

• 14-day free trial (no credit card required)
• Choice of monthly or annual billing (15% discount for annual)
• Seamless Slack integration

Explore ClearFeed's features with a no-obligation 14-day free trial today!

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2. Zendesk

Zendesk is a customer service platform adapted for HR teams and integrated within a comprehensive suite of HR tools. If your organization has a paid version of Zendesk, you may already have access to its HR-specific features.

Features:

• Handle employee questions through different ways like email, chat, phone, and social media
• Use AI to answer common questions and send issues to the right person automatically
• Create a self-help website where employees can find answers to frequent questions, company rules, and how-to guides
• Make new employee setup easier with automatic task creation and progress tracking
• Build custom HR processes without needing to be a computer expert
• Connect easily with other HR software, like systems that help hire new people
• Get detailed reports to see how well the HR team is doing
• Use Zendesk on your phone or tablet to help employees wherever you are

Slack Integration:

Zendesk provides in-built Slack integration that allows primitives like:

• Creating tickets from Slack channels or the Zendesk app on Slack
• Communicating agent replies and status updates back in Slack

However, the Zendesk Slack app has a number of limitations, such as limited support for attachments, inability to reply to tickets easily from Slack, and lack of support for filing tickets using Zendesk forms from Slack. To overcome these limitations, users can consider using tools like ClearFeed and unifying Slack and Zendesk into a seamless experience.

Pricing: Zendesk pricing varies based on features, and it typically starts around $55/agent/month with a free trial available.

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3. Jira Service Management

Jira Service Management (JSM) is a helpful tool made by Atlassian. It helps HR teams take care of employees better and faster.

Features:

• Pre-built templates for onboarding, offboarding, and general HR requests
• Customizable request types and workflows tailored to HR needs
• Automation features to streamline repetitive tasks
• Centralized help center for employee self-service

Slack Integration:

JSM-Slack integration via Atlassian Assist (previously known as Halp) is a powerful integration between Slack and Jira that provides features like:

• Ability to create tickets from either Slack channels or private messages
• 2-way sync between Jira tickets and Slack threads, providing a seamless bridge between employees on Slack and Agents on JSM
• Ability to configure fields for creating tickets from Slack
• Integration with Atlassian Jira portfolio of tools, including Virtual Service Agent

Pricing: Starts at $18/month/1 agent; scales based on total agent count

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4. Zoho Desk

Zoho Desk is part of the Zoho suite, making it a convenient service solution for teams already using Zoho CRM, Zoho Projects, and other Zoho applications. Zoho Desk offers essential features for HR teams to manage employee inquiries and support requests.

Features:

• Centralize all employee requests in one ticketing system for easy tracking and prioritization
• Offer support through multiple channels like email, chat, and social media
• Create a self-service knowledge base for employees to find answers to common questions
• Set up automated workflows for repetitive tasks like leave approvals and onboarding processes
• Track employee performance and conduct evaluations directly within the platform
• Integrate with other Zoho apps for a seamless HR management experience

Slack Integration:

By connecting Zoho Desk with Slack, a user can:

• Get real-time updates on tickets directly to your Slack channels
• Ensure relevant events are posted in corresponding channels
• Use simple slash commands to retrieve ticket-related information
• Personalize your notifications and alert preferences to suit your team’s needs

Pricing: Starts at $10/agent/month with a free trial available.

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5. Freshservice

Freshservice is Freshworks' built-in HR management tool. Unlike some HR solutions, it offers a user-friendly interface that doesn't require extensive admin or dev resources to set up.

Features:

• Use AI-powered virtual agents for instant query resolution
• Automate routine tasks like onboarding and leave requests with easy-to-configure workflows
• Protect sensitive employee information with role-based access controls and dedicated workspaces
• Integrate seamlessly with business tools like Slack and Microsoft Teams for real-time query responses

Slack Integration:

Freshservice’s Slack integration enables the team to:

1. Chat with ServiceBot like they're talking to a person to get help and information.
2. Find helpful articles to solve simple problems so support staff don't have to handle every small issue.
3. Find and track their support requests easily from one place.

Pricing: Starts at $25/agent/month with various plans available based on feature sets.

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6. HappyFox

HappyFox's HR service desk is part of their comprehensive workflow automation platform. As employees submit requests or inquiries, they're automatically logged and tracked in the system, allowing HR teams to manage all important information and processes in one centralized location throughout the employee lifecycle.

Features

• Streamline hiring with automated task creation
• Send automated onboarding emails and calendar invites
• Connect with IT systems for new employee account setup
• Trigger exit surveys and access revocation for departing staff
• Auto-respond to common HR policy inquiries
• Set up approval flows for leave requests
• Provide self-service HR knowledge base for employees
• Generate HR service performance and satisfaction reports
• Assign requests to HR team members based on availability

Slack Integration: 

By integrating HappyFox with Slack, users can:

• Get updates about new tickets, and agent replies sent to your chosen Slack channel right away.
• Create, respond to, and change help desk tickets without leaving Slack.
• Set up special rules to automatically post notifications about tickets to specific Slack channels.
• Use Slack commands to search for helpful articles from your knowledge base.
• Use HappyFox's powerful automation tools to create custom Slack notifications for complex support situations.

Pricing: Pricing starts at $14/agent/month with a free trial option available.

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7. ServiceNow

ServiceNow HR Service Delivery (HRSD) is a tool that helps companies manage their HR tasks more easily. It's like a one-stop shop for all things related to human resources. At its core, ServiceNow HRSD lets HR teams handle employee requests and paperwork more efficiently. Instead of dealing with lots of separate systems, everything is in one place.

Features:

• Automate HR tasks like onboarding and case management
• Use AI to help employees find answers on their own
• Guide employees through their work journey with custom workflows
• Organize employee requests and answers in one system
• Track HR performance with easy-to-use analytics tools

Slack Integration:

The ServiceNow app for Slack lets you create and manage ServiceNow incidents directly in Slack. Users can connect their own accounts, create incidents from messages or the shortcut menu, and search and share records easily.

Pricing: Costs differ for each company. Get in touch to learn more about yours. 

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8. Hiver

Hiver is Gmail's team email manager. It helps HR teams handle lots of emails together, making work faster and easier.

Features:

• Work together on shared HR email inboxes
• Get Slack alerts when tickets are assigned or updated
• Automatically send emails to the right team member
• Chat about tickets privately without clogging email threads
• Speed up responses with automated task handling

Slack Integration:

Users can connect Hiver with Slack to send personalized notifications about shared mailbox events. You can set up corresponding actions in Slack (e.g., send channel messages or direct messages) and choose which Slack channels or users receive notifications. 

Pricing: Starts at $19/user/month with different tiers based on features. 

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9. SysAid

SysAid's HR tool is part of their larger IT management software. It helps HR teams work faster and smarter by automating tasks and improving employee support, letting HR focus on big-picture goals.

Features:

• Answer HR questions 24/7 with an AI chatbot
• Speed up hiring and departures with automatic processes
• Let employees manage their own time off and training requests
• Track HR team performance with easy-to-read reports
• Sort and send employee requests to the right people quickly

Pricing: Your costs will match your needs. Reach out, and they'll break it down for you.

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Reach Your People Management Goals with a Slack Helpdesk

No matter what HR tasks you're doing - answering employee questions, helping new hires get started, or checking how well teams are doing - a good HR Slack helpdesk makes it easier for HR teams, managers, and employees to work together.

When you use a great HR Slack helpdesk, you're doing more than just making it easier to set up meetings and talk to each other. You're making HR better at helping people quickly and easily. This means employees have a better time at work, problems get fixed faster, and in the end, people feel more connected to their jobs and get more done.