HR teams do more than just handle employee issues and answer questions. They often get bogged down with time-consuming tasks that could be spent improving the workplace and supporting employees.

When you add a Slack HR helpdesk to your HR processes, routine tasks won't slow down employee support or disrupt the work environment. The best Slack HR helpdesks help HR teams:

In this guide, you'll learn how to choose and get introduced to the best Slack HR helpdesks that can fit your company's needs. 

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How to Choose the Right HR Slack Helpdesk for Your Team?

When choosing an HR help desk, ask yourself these questions:

By considering these questions, you can find an HR help desk that meets your company's needs and improves the employee experience.

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Best Slack Helpdesk Apps for HR Teams in 2025

1. ClearFeed

ClearFeed is a user-friendly, AI-powered platform that enhances HR support for teams of all sizes across industries. Users integrate ClearFeed with Slack and Microsoft Teams, transforming these communication channels into efficient helpdesks. Seamless integration with existing enterprise tools means you don't have to worry about disrupting your current workflows.

When it comes to HR support features, ClearFeed offers much more than just a ticketing system — whether you're handling employee inquiries, managing internal requests, generating reports, or streamlining all aspects of your HR operations. With its robust internal helpdesk, efficient ticketing system, and comprehensive reporting capabilities, ClearFeed simplifies and elevates your HR support processes.

ClearFeed Features for HR Teams:

“ClearFeed streamlined our process by allowing employees to focus on where to raise issues, while ClearFeed navigates requests to the right people, channels, & threads, enhancing efficiency & workplace sanity.”

• Viraaj Arora, Head of Culture & Talent, Headout

ClearFeed Pricing: ClearFeed offers two pricing tiers for its internal helpdesk solution:

Agent-based: $24/agent/month for 1-15 agents

Usage-based: $40/month for 10 channels and 100 tickets

Enterprise: Custom pricing

All plans include:

Explore ClearFeed's features with a no-obligation 14-day free trial today!

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2. Zendesk

Zendesk is a customer service platform adapted for HR teams and integrated within a comprehensive suite of HR tools. If your organization has a paid version of Zendesk, you may already have access to its HR-specific features.

Features:

Slack Integration:

Zendesk provides in-built Slack integration that allows primitives like:

However, the Zendesk Slack app has a number of limitations, such as limited support for attachments, inability to reply to tickets easily from Slack, and lack of support for filing tickets using Zendesk forms from Slack. To overcome these limitations, users can consider using tools like ClearFeed and unifying Slack and Zendesk into a seamless experience.

Pricing: Zendesk pricing varies based on features, and it typically starts around $55/agent/month with a free trial available.

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3. Jira Service Management

Jira Service Management (JSM) is a helpful tool made by Atlassian. It helps HR teams take care of employees better and faster.

Features:

Slack Integration:

JSM-Slack integration via Atlassian Assist (previously known as Halp) is a powerful integration between Slack and Jira that provides features like:

Pricing: Starts at $18/month/1 agent; scales based on total agent count

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4. Zoho Desk

Zoho Desk is part of the Zoho suite, making it a convenient service solution for teams already using Zoho CRM, Zoho Projects, and other Zoho applications. Zoho Desk offers essential features for HR teams to manage employee inquiries and support requests.

Features:

Slack Integration:

By connecting Zoho Desk with Slack, a user can:

Pricing: Starts at $10/agent/month with a free trial available.

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5. Freshservice

Freshservice is Freshworks' built-in HR management tool. Unlike some HR solutions, it offers a user-friendly interface that doesn't require extensive admin or dev resources to set up.

Features:

Slack Integration:

Freshservice’s Slack integration enables the team to:

Pricing: Starts at $25/agent/month with various plans available based on feature sets.

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6. HappyFox

HappyFox's HR service desk is part of their comprehensive workflow automation platform. As employees submit requests or inquiries, they're automatically logged and tracked in the system, allowing HR teams to manage all important information and processes in one centralized location throughout the employee lifecycle.

Features

Slack Integration: 

By integrating HappyFox with Slack, users can:

Pricing: Pricing starts at $14/agent/month with a free trial option available.

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7. ServiceNow

ServiceNow HR Service Delivery (HRSD) is a tool that helps companies manage their HR tasks more easily. It's like a one-stop shop for all things related to human resources. At its core, ServiceNow HRSD lets HR teams handle employee requests and paperwork more efficiently. Instead of dealing with lots of separate systems, everything is in one place.

Features:

Slack Integration:

The ServiceNow app for Slack lets you create and manage ServiceNow incidents directly in Slack. Users can connect their own accounts, create incidents from messages or the shortcut menu, and search and share records easily.

Pricing: Costs differ for each company. Get in touch to learn more about yours. 

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8. Hiver

Hiver is Gmail's team email manager. It helps HR teams handle lots of emails together, making work faster and easier.

Features:

Slack Integration:

Users can connect Hiver with Slack to send personalized notifications about shared mailbox events. You can set up corresponding actions in Slack (e.g., send channel messages or direct messages) and choose which Slack channels or users receive notifications. 

Pricing: Starts at $19/user/month with different tiers based on features. 

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9. SysAid

SysAid's HR tool is part of their larger IT management software. It helps HR teams work faster and smarter by automating tasks and improving employee support, letting HR focus on big-picture goals.

Features:

Pricing: Your costs will match your needs. Reach out, and they'll break it down for you.

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Reach Your People Management Goals with a Slack Helpdesk

No matter what HR tasks you're doing - answering employee questions, helping new hires get started, or checking how well teams are doing - a good HR Slack helpdesk makes it easier for HR teams, managers, and employees to work together.

When you use a great HR Slack helpdesk, you're doing more than just making it easier to set up meetings and talk to each other. You're making HR better at helping people quickly and easily. This means employees have a better time at work, problems get fixed faster, and in the end, people feel more connected to their jobs and get more done.