7 Best Ticketing Systems for Slack in 2026

Slack is where requests land, but conversations are not a queue, and “we’ll come back to it” is not a process. A Slack ticketing system turns messages into trackable tickets while keeping the full context in threads, so nothing disappears into the scroll.

Since Slack does not include a full ticketing system, teams usually choose between a Slack-native helpdesk and an external tool integrated via Slack's ticketing system.

This guide compares the best Slack support ticket apps for ticket creation, context retention, automation, SLAs, and total cost.

What Makes the Best Slack Ticketing System in 2026?

How we evaluate and test tools

Any “best tools” list is only as strong as the criteria and the test. We define what Slack ticketing must accomplish, then use each product in a realistic flow: capture a request from Slack, route it, assign an owner, manage priority and status, hit (or miss) an SLA, escalate, resolve, and review what reporting and governance look like afterward.

Slack ticketing is not one product shape. Tools fall into three patterns:

1. Slack-native: the queue and workflow live in Slack.
2. Slack as intake: Slack is the front door, but the system of record lives elsewhere.
3. Hybrid: Slack intake and collaboration, external tracking and reporting.

We score tools on the criteria below.

1. Workflow in Slack: Can you capture a request where it happens, preserve thread context, assign ownership, track status, and close the loop without constant tab switching? Slack behaviors should feel native: channels, threads, reactions, user groups, and Slack Connect.
2. Triage speed and accuracy: Does the tool reduce busywork during intake and routing? Useful capabilities include thread summaries, field suggestions, classification, responder recommendations, reply drafting, and knowledge surfacing. The standard is measurable improvement in response quality or speed, not “AI” as a label.
3. System-of-record fit and integrations: Does it connect cleanly to the tools that already own the work (engineering, customer support, IT, documentation, on-call)? The integration path should be simple enough to ship without becoming a project.
4. Queue visibility and ownership: Can you answer, at a glance, what is open, who owns it, what is blocked, what is overdue, and what needs escalation? Ownership and next steps should be unambiguous.
5. SLA, escalation, and reporting: Does it support first-response and resolution targets, escalation paths, handoffs, workload views, and trend reporting by category, requester, team, and priority? It should also maintain an audit trail that explains what happened later.
6. Security and governance: Are role-based access controls, audit logs, and enterprise controls strong enough for sensitive requests, incidents, and cross-workspace or Slack Connect usage?
7. Adoption ergonomics: Is the requester experience lightweight and predictable (simple intake, clear acknowledgements, consistent updates) while operators get the structure they need (fields, routing, ownership, reporting)? If either side needs training, adoption fails.

Best Slack Ticketing Systems in 2026

1. ClearFeed

ClearFeed is a Slack ticketing system built for teams that want requests to live where the conversation already happens. Instead of pushing everyone into yet another inbox, it turns Slack messages into a structured queue, so Slack ticket management stops being “scroll and hope.”

What makes it click in practice is how it handles real Slack behavior. You can capture requests from channels and ticket creation through Slack DMs, keep the full context attached to the ticket, and work the issue where it started, inside Slack threads and Slack message threading, without making the requester repeat themselves.

Key Features

1. Slack-native experience that people actually adopt (it feels like an extension of Slack, not “another tool”)
2. A real ticket queue inside Slack: centralized triage, plus clear ownership so requests are acknowledged in time
3. SLA timers, alerts, and escalation rules, especially for high-priority or premium customers (so you don’t find out “late” that something went unanswered)
4. Strong reporting and analytics: response times, backlog, workload by team member, and the ability to slice data by account/team/region for leadership visibility
5. Deep integrations with the systems they already run on (CRM and existing helpdesk/issue trackers), so Slack support ties back to accounts and doesn’t become a silo
6. Knowledge capture and AI help: make good answers reusable, searchable, and ideally deflect repeat questions before a human even needs to pick it up
7. Security, compliance, and privacy controls (plus internal-only collaboration), so cross-team work can happen without leaking sensitive info or confusing customers

Pricing

1. Agent-based pricing (pay per agent): Best when you have a defined support team and want predictable seat costs.

• Starter: $24 per agent per month (1 to 15 agents)
• Professional: $49 per agent per month (1 to 15 agents)
• Enterprise: custom pricing (15+ agents)

2. Usage-based pricing (pay-by-usage): Best when support is collaborative and per-agent pricing becomes inefficient. Pricing is based on channels and tickets, billed on the higher of the two, rounded up to slabs of 10 channels and 100 tickets. Starts at $40 per month (10 channels, 100 tickets) and scales with usage.

Ratings

G2: 4.6/5 (140+ reviews) 

2. Zendesk

Zendesk works well for Slack teams that already run support in Zendesk and want Slack to be the faster front door. Slack is not the system of record here. It is where teams notice incoming issues, collaborate in context, and take quick action. With the Zendesk Slack integration, you can create tickets from messages, surface ticket activity in channels, and pull product or engineering into the right thread when you need input.

Key Features

1. Stay visible: Zendesk can send trigger-based Slack notifications for key ticket updates, keeping work in view without having to check the dashboard.
2. Capture requests: Agents can create Zendesk tickets from Slack, so channel asks don't get lost.
3. Collaborate in context: With Zendesk Side Conversations, agents can loop in teammates in Slack while keeping the discussion anchored to the same ticket.

Pricing

• Support Team: $19/agent/month (basic ticketing, reporting, social integration)
• Suite Team: $55/agent/month (multi-channel, live chat, workflow automation)
• Suite Professional: $115/agent/month (advanced analytics, custom automations)
• Suite Enterprise: $169/agent/month (advanced AI, full customization, enterprise security)

Ratings

• Gartner Peer Insights: 4.2/5 (900+ reviews)
• TrustRadius: 8.7/10 (1000+ reviews)
• Capterra: 4.4/5 (4000+ reviews)
• G2: 4.3/5 (6600+ reviews)

3. HubSpot Service Hub

HubSpot Service Hub is the right fit when HubSpot is your system of record for customer data, the support queue, and reporting. Slack then becomes the collaboration and alerting layer. The Slack integration is useful beyond notifications: you can turn a Slack conversation into a HubSpot ticket or task, and keep the team aligned in Slack as it moves through your pipeline.

Key Features

1. Stay on top of work: Send Slack notifications tied to HubSpot CRM activity (tasks, due dates, mentions, form submissions).
2. Turn chat into action: Convert a Slack conversation into a HubSpot task, ticket, deal, or contact, then sync updates back to Slack.
3. Share service visibility: Post HubSpot service reports and insights to dedicated Slack channels so teams stay aligned without having to constantly check the dashboard.

Pricing

• Free: Basic ticketing, live chat, limited reporting
• Starter: $15/user/month (adds bots, simple automation)
• Professional: $100/user/month (advanced automation, feedback, KB)
• Enterprise: $150/user/month (custom reporting, playbooks, advanced permissions)

Ratings

• Gartner Peer Insights: 4.6/5 (10+ reviews)
• TrustRadius: 8.4/10 (50+ reviews)
• Capterra: 4.4/5 (150+ reviews)
• G2: 4.4/5 (2880+ reviews)

4. Freshdesk

Freshdesk is a strong fit when you want Slack to be the front door, but need a mature helpdesk for routing, SLAs, and reporting. The conversation can start in Slack, while the ticket lives in Freshdesk, giving you structure without forcing people to change how they ask for help.

Key features

1. Convert Slack messages into Freshdesk tickets directly from Slack.
2. Add internal-only notes for team collaboration without cluttering requester-facing threads.
3. Automate Freshdesk ticket notifications into relevant Slack channels to drive ownership and follow-ups.
4. Use Slack for intake and visibility while Freshdesk handles assignment, status, and queue management.

Pricing

Freshdesk has four pricing models:

• Free: Basic Slack integration for up to 2 agents
• Growth: $19/agent/month
• $Pro: $55/user/month (advanced features, automations)
• Enterprise: $89/user/month (full integrations, analytics, premium support)

Ratings

• Gartner Peer Insights: 4.3/5 (30+ reviews)
• TrustRadius: 8.5/10 (600+ reviews)
• Capterra: 4.5/10 (3500+ reviews)
• G2: 4.4/10 (3500+ reviews)

5. Jira Service Management

Jira Service Management is a strong fit when Jira is your system of record for IT or support workflows, and you want Slack as the collaboration layer. Teams coordinate incidents in Slack, while Jira owns the ticket lifecycle, templates, and automation. It is most compelling when incident response and structured ITSM processes matter more than running full ticket management inside Slack.

Key features

• Incident channels in Slack: Jira Service Management can create a dedicated Slack channel per incident and post incident updates there, so collaboration happens where responders already work.
• Auto-invite responders: Responders assigned in Jira Service Management can be automatically invited to the incident channel, keeping coordination tied to the same ticket and context.

Pricing

• Free: $0/month per agent (up to 3 agents)
• Standard: $19.04/month per agent (up to 75 agents)
• Premium: $47.82/month per agent (up to 75 agents)
• Enterprise pricing is typically customized based on required features and agent count, and usually involves annual billing.

Ratings

Gartner Peer Insights: 4.4/5 (900+ reviews)

G2: 4.3/5 (900+ reviews)

Capterra: 4.5/5 (700+ reviews)

TrustRadius: 8/10 (700+ reviews)

6. Linear Asks

Linear Asks is a lightweight Slack ticketing system for teams that already run their work in Linear. It’s designed for internal intake, so it fits best when you want Slack-based internal support tools for bug reports, feature requests, IT asks, and quick “can someone help?” messages, without forcing people into a separate portal.

Key features

• Create new requests directly from Slack, even if the requester doesn’t have a Linear account
• Turn Slack messages into Asks using the :ticket: emoji, and manage updates from Slack while the request becomes a structured issue in Linear
• Get notifications back in the same Slack channel when Asks are created, updated, or completed, and reply back in the Slack thread with questions or status updates
• Add email intake by forwarding messages to a Linear intake address so each email becomes an issue, with replies synced back to the same thread

Pricing

Included with Linear Business ($16/user/month, billed yearly). Enterprise includes advanced Linear Asks.

Ratings

TrustRadius: 9/10 (50+ reviews)

G2: 4.5/5 (60+ reviews)

7. Salesforce Service Cloud (With Service Cloud for Slack)

Salesforce Service Cloud is an enterprise helpdesk and CRM for service teams, and it becomes a strong “external ticketing in Slack” option when paired with the Service Cloud for Slack app. The workflow and reporting live in Salesforce, while Slack is where agents collaborate, pull in experts, and keep context moving fast.

Key features

• Search, access, and update Salesforce service data in Slack (including cases and incidents), so teams can act without jumping between tools
• Push a Slack message into the case or incident feed in Salesforce to preserve context and reduce back-and-forth
• Extend service workflows into Slack using Salesforce Flow, so your Slack ticketing integration is more than alerts
• Start “Swarming” directly from Slack, spinning up a tracked swarm channel to pull in cross-functional experts for faster resolution
• The Service Cloud for Slack app is included at no extra charge with Service Cloud licenses

Pricing

• Free: $0/user/month for up to 2 users
• Starter: $25/user/month
• Pro: $100/user/month

Ratings

TrustRadius: 8.6/10 (400+ reviews)

Capterra: 4.5/5 (800+ reviews)

G2: 4.4/5 (7000+ reviews)

Make Slack Ticketing Easier by Automating the Workflow Around It

This isn’t meant to be an exhaustive take. There are plenty of ways to “do ticketing in Slack,” from fully Slack-native queues to setups where Slack is just the intake layer, with the real tracking happening elsewhere. But whichever route you pick, the biggest wins usually come from what happens around the tool: how requests get captured, enriched with context, routed to the right owner, escalated when needed, and closed with clear updates.

That’s where automation does the heavy lifting. When your Slack ticketing system can connect to the rest of your stack (Jira, Zendesk, Linear, HubSpot, on-call tools, knowledge bases), you get a workflow that’s faster, more consistent, and way easier to run at scale—without turning your channels into chaos.

Frequently Asked Questions

1) What is the best ticketing system for Slack?

The best ticketing system for Slack depends on where the ticket lives. Use ClearFeed when you want tickets captured, assigned, and resolved inside Slack. Use Zendesk, Jira Service Management, or Freshdesk when you run support in an external helpdesk and want Slack to create tickets and sync updates back to Slack channels.

2) What is the best ticket tracker for Slack?

The best ticket tracker for Slack depends on where you want the queue to live. Use ClearFeed to track Slack-native tickets, including ownership, response times, and SLAs, directly in Slack. Use Linear Asks for a lighter, engineering-focused tracker if your team already uses Linear. Use Zendesk or Jira Service Management when you want mature reporting with Slack as the intake channel.

3) Is there a free Slack ticketing system?

Yes, free Slack ticketing systems exist, but they come with limits. Freshdesk offers a free plan for up to 2 agents with basic Slack integration. Jira Service Management offers a free tier with Slack integration for up to 3 agents. HubSpot Service Hub provides free ticketing with limited Slack connectivity. These plans restrict agents, automations, reporting, and ticket history, making them suitable for small teams or evaluation.

4) What is the difference between Slack-native ticketing and external ticketing in Slack?

The main difference between Slack-native ticketing and external ticketing in Slack is where the ticket lives. Slack-native ticketing runs the entire workflow inside Slack, including queue management, assignment, SLA tracking, and resolution. External ticketing stores tickets in platforms like Zendesk, Jira, or Freshdesk, while Slack sends notifications and allows limited actions through integrations. Choose Slack-native for Slack-first teams. Choose external systems for advanced reporting and configuration.

5) What should I look for in a Slack ticketing integration?

Look for two-way sync, in-Slack actions, and clean threading in a Slack ticketing integration. Ensure replies in Slack update the ticket and status changes sync back to the Slack thread. Ensure agents can update status, reassign tickets, and add notes without leaving Slack. Ensure all ticket conversations stay in a single Slack thread to prevent scattered updates across channels.

6) Which Slack ticketing tools work best for internal IT support?

The best Slack ticketing tools for internal IT support are Jira Service Management, Linear Asks, and ClearFeed. Use Jira Service Management when IT aligns with engineering workflows in Jira. Use Linear Asks for lightweight IT intake in product or engineering teams. Use ClearFeed when IT requests flow through Slack channels and require a Slack-native queue. All three allow ticket creation directly from Slack messages.