7 Best Ticketing Systems for Slack in 2026

Slack is where requests actually land: a customer question in a shared channel, a bug report buried in a thread, an IT ask dropped in a DM. And that’s the problem. A conversation isn’t a queue, and “we’ll remember to come back to it” is not a process.

If you’re looking for the best Slack ticketing system, you’re usually trying to do three things: turn messages into trackable tickets, keep the full context in Slack threads, and make sure nothing disappears into the scroll. A solid Slack ticketing system helps with ticket management by capturing requests, assigning owners, setting priorities, tracking response and resolution times, and making handoffs less chaotic.

Slack still doesn’t ship a full ticketing layer out of the box, so teams typically choose between a Slack-native helpdesk or an external ticketing via a Slack ticketing integration. Both can work, but they feel very different day to day, especially when you care about things like ticket creation through Slack messages, keeping message threading intact, and resolving tickets without jumping between tools.

In this guide, we break down best support ticket apps for Slack and compare them on the stuff that matters in real workflows: how tickets get created, how well each tool preserves context, what automation and SLAs look like, and what you actually pay (including any free Slack ticketing system tiers, where they exist).

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How To Choose the Best Slack Ticketing System

Before you compare tools, it helps to get clear on what you actually need a Slack ticketing system to do for you. Some teams want a true Slack native helpdesk where the workflow lives inside Slack. Others are fine with external ticketing in Slack, as long as they can create, track, and respond to requests without losing context.

Here are the decision points that matter in real day-to-day Slack ticket management:

1. Look at where tickets can be created. If your requests come from channels, Slack Connect, and side conversations, you’ll want support for intake across those surfaces, including ticket creation through Slack DMs (this is where a lot of “quick asks” actually start).
2. Pay attention to how well the tool handles conversations. The best support ticket apps for Slack don’t just post notifications. They preserve context in Slack threads, keep the original message tied to the work item, and make handoffs feel natural instead of forcing people to restate the problem.
3. Check how ownership and routing works. A good setup should let you assign owners, set priorities, and build lightweight automation so requests don’t sit unclaimed. This matters whether you’re running customer support, IT, or Slack based internal support tools for teams like HR and engineering.
4. Integrations are the next filter. If you already live in Jira, Zendesk, Freshdesk, or a CRM, you need a Slack ticketing integration that syncs more than just status updates. Two-way sync and clean mapping between messages and tickets usually decide whether the workflow stays calm or becomes extra overhead.
5. Be honest about pricing expectations. If you’re searching for a free Slack ticketing system, you’re probably open to tradeoffs, but you still want a path that won’t break once volume increases (limits on history, automations, or reporting tend to show up fast).

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Best Slack Ticketing Systems for Support Teams in 2026

1. ClearFeed

ClearFeed is a Slack ticketing system built for teams that want requests to live where the conversation already happens. Instead of pushing everyone into yet another inbox, it turns Slack messages into a structured queue, so Slack ticket management stops being “scroll and hope.”

What makes it click in practice is how it handles real Slack behavior. You can capture requests from channels and ticket creation through Slack DMs, keep the full context attached to the ticket, and work the issue where it started, inside Slack threads and Slack message threading, without making the requester repeat themselves.

Key Features

1. Slack-native experience that people actually adopt (it feelsl like an extension of Slack, not “another tool”)
2. A real ticket queue inside Slack: centralized triage, plus clear ownership so requests are acknowledged in time
3. SLA timers, alerts, and escalation rules, especially for high-priority or premium customers (so you don’t find out “late” that something went unanswered)
4. Strong reporting and analytics: response times, backlog, workload by team member, and the ability to slice data by account/team/region for leadership visibility
5. Deep integrations with the systems they already run on (CRM and existing helpdesk/issue trackers), so Slack support ties back to accounts and doesn’t become a silo
6. Knowledge capture and AI help: make good answers reusable, searchable, and ideally deflect repeat questions before a human even needs to pick it up
7. Security, compliance, and privacy controls (plus internal-only collaboration), so cross-team work can happen without leaking sensitive info or confusing customers

Pricing

You can pick either:

1. Agent-based (pay per agent): Best when you have a defined support team and want a predictable “support seats” cost.
   
   1. Starter: $24/agent/month (1–15 agents)
   2. Professional: $49/agent/month (1–15 agents)
   3. Enterprise: custom (15+ agents)
2. Usage-based (pay by usage slabs instead of seats): Pricing is based on channels and tickets, and it’s billed on the higher of the two (with rounding to slabs of 10 channels and 100 tickets). It starts at $40/month (the first slab shown is 10 channels/100 tickets) and scaleswith usage. Best when support is collaborative (lots of people jump in), and per-agent pricing would get weird/expensive.

Ratings

G2: 4.6/5 (140+ reviews) 

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2. Zendesk

Zendesk is a widely used ticketing system for Slack teams that already run support in Zendesk, but want Slack to act like a faster front door. In this setup, Slack isn’t the system of record, it’s the place where people notice, collaborate, and take quick actions. It’s a very common version of external ticketing in Slack.

What it’s good at is giving you a solid Slack ticketing integration layer on top of a mature helpdesk. You can surface ticket activity in Slack, create tickets from messages, and pull the right people into a thread when something needs input from product or engineering.

Key Features

1. Zendesk can send trigger-based Slack notifications for ticket updates like assignments, status changes, and comments, which helps keep work visible without forcing everyone to refresh dashboards.
2. Agents can create a ticket from Slack with a simple command, making it easier to capture requests that would otherwise get lost in channels.
3. With Zendesk “side conversations,” agents can loop in teammates in Slack and keep collaboration anchored to the same issue, instead of copying context into a new place.

Where It Fits (and Where It Doesn’t)

Zendesk is usually a strong fit if you need omnichannel support and you already rely on Zendesk workflows, SLAs, and reporting, but want Slack to be the collaboration layer. As a pick in a “best” list of support ticket apps for Slack, it’s most relevant for teams that want Slack connected to an established helpdesk, not teams trying to do full Slack ticket management inside Slack. In practice, the ticket still lives in Zendesk, and Slack is mainly for visibility and lightweight actions.

Pricing

• Support Team: $19/agent/month (basic ticketing, reporting, social integration)
• Suite Team: $55/agent/month (multi-channel, live chat, workflow automation)
• Suite Professional: $115/agent/month (advanced analytics, custom automations)
• Suite Enterprise: $169/agent/month (advanced AI, full customization, enterprise security)

Ratings

• Gartner Peer Insights: 4.2/5 (900+ reviews)
• TrustRadius: 8.7/10 (1000+ reviews)
• Capterra: 4.4/5 (4000+ reviews)
• G2: 4.3/5 (6600+ reviews)

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3. HubSpot Service Hub

HubSpot Service Hub is a support platform that’s tightly tied to HubSpot CRM, so it tends to make the most sense when HubSpot is already where your customer data and workflows live. In that setup, Slack becomes the collaboration surface and alerting layer, while the actual queue and reporting stay in HubSpot. It’s a very common version of external ticketing in Slack, especially for teams that want “Slack where we talk, HubSpot where we track.”

What it does well is make your Slack ticketing integration feel useful beyond basic notifications. You can take a Slack conversation and turn it into something actionable in HubSpot, then keep everyone aligned in Slack as it moves through the pipeline.

Key Features

1. Sends Slack notifications tied to CRM activity, like task reminders, due dates, mentions, and form submission updates.
2. Lets you convert a Slack conversation into a task, ticket, deal, or contact using HubSpot workflows, then pushes the right updates back into Slack.
3. Shares service reports and insights from HubSpot into dedicated Slack channels, so your team isn’t chasing dashboards all day.

Pricing

• Free: Basic ticketing, live chat, limited reporting
• Starter: $15/user/month (adds bots, simple automation)
• Professional: $100/user/month (advanced automation, feedback, KB)
• Enterprise: $150/user/month (custom reporting, playbooks, advanced permissions)

Ratings

• Gartner Peer Insights: 4.6/5 (10+ reviews)
• TrustRadius: 8.4/10 (50+ reviews)
• Capterra: 4.4/5 (150+ reviews)
• G2: 4.4/5 (2880+ reviews)

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4. Freshdesk

Freshdesk is a well-known helpdesk that works nicely if you want Slack to be the front door, but still need a mature system behind it for routing, SLAs, and reporting. For a lot of teams, it’s a practical version of external ticketing in Slack: the conversation starts in Slack, and the ticket lives in Freshdesk, so you get structure without forcing everyone to change how they ask for help.

Key features

1. With the Freshdesk Slack integration, Slack messages can be converted into tickets without switching tabs, and you can add private notes (visible only to internal teams) to keep collaboration tight while the requester-facing thread stays clean.
2. Freshdesk ticket notifications can be automated into relevant Slack channels, which helps teams stay on top of ownership and follow-ups without constantly checking the helpdesk.
3. For day-to-day Slack ticket management, this setup works best when you want Slack for intake and visibility, while Freshdesk handles assignments, statuses, and the underlying queue.

Pricing

Freshdesk has four pricing models:

• Free: Basic Slack integration for up to 2 agents
• Growth: $19/agent/month
• $Pro: $55/user/month (advanced features, automations)
• Enterprise: $89/user/month (full integrations, analytics, premium support)

Ratings

• Gartner Peer Insights: 4.3/5 (30+ reviews)
• TrustRadius: 8.5/10 (600+ reviews)
• Capterra: 4.5/10 (3500+ reviews)
• G2: 4.4/10 (3500+ reviews)

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5. Jira Service Management

Jira Service Management is a solid option if your team already runs support or IT workflows in Jira and you want Slack to be the collaboration layer. It’s a classic external ticketing in Slack setup: Slack is where incidents get discussed and coordinated, while Jira is where the ticket lifecycle, templates, and automation live. For teams evaluating a ticketing system for Slack, this one usually wins when incident response and structured ITSM processes matter more than doing full ticket management inside Slack.

Key features

• With a Slack ticketing integration in place, Jira Service Management can create a dedicated Slack channel for incidents and send notifications in Slack instead of email, so the right updates land where people actually respond.
• Responders defined in Jira Service Management for a reported incident can be auto-invited into the incident Slack channel, so collaboration starts immediately and stays anchored to the same ticket and context.

Pricing

• Free: $0/month per agent (up to 3 agents)
• Standard: $19.04/month per agent (up to 75 agents)
• Premium: $47.82/month per agent (up to 75 agents)
• Enterprise pricing is typically customized based on required features and agent count, and usually involves annual billing.

Ratings

Gartner Peer Insights: 4.4/5 (900+ reviews)

G2: 4.3/5 (900+ reviews)

Capterra: 4.5/5 (700+ reviews)

TrustRadius: 8/10 (700+ reviews)

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6. Linear Asks

Linear Asks is a lightweight Slack ticketing system for teams that already run their work in Linear. It’s designed for internal intake, so it fits best when you want Slack based internal support tools for bug reports, feature requests, IT asks, and quick “can someone help?” messages, without forcing people into a separate portal.

Key features

• Create new requests directly from Slack, even if the requester doesn’t have a Linear account
• Turn Slack messages into Asks using the :ticket: emoji, and manage updates from Slack while the request becomes a structured issue in Linear
• Get notifications back in the same Slack channel when Asks are created, updated, or completed, and reply back in the Slack thread with questions or status updates
• Add email intake by forwarding messages to a Linear intake address so each email becomes an issue, with replies synced back to the same thread

Pricing

Included with Linear Business ($16/user/month, billed yearly). Enterprise includes advanced Linear Asks.

Ratings

TrustRadius: 9/10 (50+ reviews)

G2: 4.5/5 (60+ reviews)

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7. Salesforce Service Cloud (With Service Cloud for Slack)

Salesforce Service Cloud is an enterprise helpdesk and CRM for service teams, and it becomes a strong “external ticketing in Slack” option when you pair it with the Service Cloud for Slack app. The workflow and reporting live in Salesforce, while Slack becomes the place where agents collaborate, pull in experts, and keep context moving fast.

Key features

• Search, access, and update Salesforce service data in Slack (including cases and incidents), so teams can act without jumping between tools
• Push a Slack message into the case or incident feed in Salesforce to preserve context and reduce back-and-forth
• Extend service workflows into Slack using Salesforce Flow, so your Slack ticketing integration is more than alerts
• Start “Swarming” directly from Slack, spinning up a tracked swarm channel to pull in cross-functional experts for faster resolution
• The Service Cloud for Slack app is included at no extra charge with Service Cloud licenses

Pricing

• Free: $0/user/month for up to 2 users
• Starter: $25/user/month
• Pro: $100/user/month

Ratings

TrustRadius: 8.6/10 (400+ reviews)

Capterra: 4.5/5 (800+ reviews)

G2: 4.4/5 (7000+ reviews)

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Ticketing Systems That Are Designed to Make Your Life Easier

Slack is a great place to talk through work, but it’s not a reliable place to track it. If you’re using Slack for support, the goal of the best Slack ticketing system isn’t to add process for the sake of it. It’s to make sure every request is captured, owned, and resolved, without losing the context that already exists in Slack threads.

The right choice usually comes down to one decision: do you want a Slack-native helpdesk where the workflow lives inside Slack, or do you prefer external ticketing in Slack, where Slack is the front door and the core queue lives in another tool? From there, compare the support ticket apps for Slack on the things you’ll feel every day: how tickets get created, how clean the handoffs are, and whether the Slack ticketing integration keeps systems in sync without turning Slack into a noisy notification feed.

If your team already lives in Slack and wants a calmer, more structured way to run support, ClearFeed is designed to make Slack ticket management feel natural, not forced. Start a free trial to give it a try today!