7 Best Ticketing Systems for Slack in 2026

Using Slack for support can make your team faster and help your customers. But a good Slack Ticketing system needs to be simple and powerful. Tracking requests by hand in channels is messy. A proper ticketing system saves time and stops you from missing messages. What should you look for in Slack Ticketing System? How do you pick one? We wrote a detailed guide on Slack Ticketing Systems. In this blog we will do a deeper dive into the top ticketing systems in Slack, with a detailed evaluation of ClearFeed, Atlassian Assist (JSM), Linear Asks, Zendesk for Slack Ticket Management.

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Evaluating the Top Slack Ticketing Systems

Before we list the top systems, let's look again at some of the features these systems must have (and how we have ranked these ticketing systems).Here are the key features:

Works inside Slack: Create, assign, add private notes and close tickets without leaving Slack. Must support private ticket creation from Slack.
Syncs Threads with Tickets: A good Conversational Ticketing system converges Messaging and Ticketing - messages on ticket threads become part of the ticket.
Powerful Slack Forms: Having powerful forms with rich datatypes available inside Slack is a must have.
Smart Routing: A large organization has many service team members. A good Slack Ticketing system must route tickets to the right team - often based on Form values or AI driven categorization.
Connects to other tools: Tickets don't exist in isolation. Tickets need to be converted into Tasks (in systems like ClickUp, Asana, Jira etc) and use knowledge from Notion, Google Drive, Confluence etc.
Provides automation and advanced workflows: Approval workflows, AI-powered workflows, external webhook calls are must haves in this era.
Provides analytics on Slack messages and clear reports: With questions and responses being posted on Slack - the ticketing system must keep track of response times and other metrics based on Slack messages and provide them in an easy to consume manner to Support teams.
Managing large number of Customer Slack Channels: For Slack based customer support - the ticketing solution must provide capabilitiies to manage large number of Slack channels (sending a broadcast for example).
Pricing: Slack being a collaborative medium - look for pricing plans that allow a large number of users to collaborate and not just a small number of Agents.
Offers good support: Does the vendor offer Slack based support and onboarding themselves? Otherwise they are likely to treat Slack like a side-show.

Now, let's look at the best Slack ticketing systems for 2026!

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7 Best Slack Ticketing Systems for Support Teams

Here is our list of the best Slack ticketing systems based on their distinctive features, pros and cons, and pricing:

ClearFeed
Jira Service Management + Atlassian Assist
Linear + Linear Asks
Zendesk for Slack
FreshService for Slack
Salesforce Service Cloud
HubSpot Service Hub

Of these - only ClearFeed, JSM+Atlassian Assist, Linear+Linear Asks truly satisfy the requirements for a Slack ticketing system - with the others offering Slack integrations, but falling short of providing a full ticketing solution inside Slack.

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1. ClearFeed

ClearFeed is a helpdesk system that works inside Slack. It is made for teams who use Slack for support. It turns Slack messages into tracked tickets. Your team never needs to switch to another app. It also connects Slack to project management tools like Jira, ClickUp, Linear, Asana & Github - and also enables Slack ticketing for existing ticketing platforms like Zendesk, ClickUp, Linear or Intercom. The pricing model is unique and usage based pricing lends itself to collaborative support by large teams like Engineering or startups without dedicated Support teams.

Best for:

ClearFeed is best for teams that handle requests in Slack. It is made for:

Support teams helping customers in Slack.
IT helpdesks fixing internal employee issues.
Engineering teams tracking bugs and sending them to Jira.
HR and Operations managing internal requests.

If your team uses many Slack threads and loses track of them, ClearFeed can help.

Main Features:

Full ticket lifecycle in Slack: Create, assign, comment, and resolve tickets directly from Slack. Every update syncs automatically with your helpdesk tools, keeping systems and teams aligned.
AI Agents for faster support: ClearFeed’s Virtual Agent auto-responds to routine queries, while the Agent Assistant helps human agents by suggesting replies, fetching context, and summarizing long threads — cutting response times dramatically.
Smart triage, SLAs, and escalations: Auto-categorize requests, prioritize by urgency or customer type, and set SLA timers with reminders before breaches.
Multi-channel request intake: Combine Slack, email, and web form requests into a single unified queue so no issue is lost across channels.
Actionable reports and insights: Track response times, SLA compliance, and ticket volume trends — all accessible from Slack or external dashboards.
Excels at both internal support and external ticketing: Includes support for managing large number of customer Slack Channels.
Fast Slack based Support and Onboarding: Perhaps the only vendor in the list here to offer this.

Gaps:

Not as mature as JSM or Zendesk, lacks features like in-built asset management that ITSM teams may require.

Pricing:

The Starter plan costs $24 per agent each month. It includes ticketing in Slack, automations, and basic AI. The Professional plan costs $49 per agent each month and includes AI functionality and credits. It adds advanced workflows, SLA tracking, and a customer portal. Enterprise plans and more AI features are available for larger teams. Users with low ticket volume and high Agent count can also pick Usage (ie. Ticket or Channel) based pricing. Unlike other solutions, ClearFeed offers an AI pack starting at only $20/month for Starter plans to adopt AI Answer Bots.

ClearFeed works inside Slack. It does not make your team use a separate tool. It organizes your chats, reduces noise, and automatically sorts requests. This helps your team handle more work without scaling chaos. Try it for free for 14 days and see how it can help streamline your support workflow in Slack.

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2. Jira Service Management + Atlassian Assist

JSM centralizes internal and external requests into a single queue, automates ticket routing, and connects seamlessly with Jira Software for engineering collaboration. It’s used for IT support, DevOps, and customer service, offering advanced workflows, SLAs, and change management tools. Atlassian Assist (previously known as Halp) extends JSM to a fully functional ticketing system inside Slack.

Best for:

Jira Service Management is best suited for:

IT and Operations teams that manage internal employee requests, incidents, and approvals within structured workflows.
Engineering and DevOps teams that need tight integration between support tickets, bugs, and deployments in Jira Software. agility, and automation across multiple departments.
Organizations already using Atlassian tools (like Jira, Confluence, or Bitbucket) and want a unified ecosystem for support, development, and change management.

Main Features:

Create new Jira Service Management tickets from any Slack message.
Get instant alerts in Slack for ticket updates, comments, and status changes.
Manage incidents and approvals directly from Slack.
Collaborate on tickets in dedicated Slack channels or threads.
Auto-route issues and send priority alerts to the right Slack channels.
Approve or reject change requests without leaving Slack.
Sync all actions between Slack and Jira Service Management in real time.

Gaps:

Agent based pricing makes it problematic for large collaborative teams like Engineering and smaller companies that many personas are involved in Support.
Only available in Premium and above licenses, which make it very expensive for simpler use cases.
Powerful but Complex. Users repeatedly mention JSM as being difficult to setup.
Lacks tooling required to manage a large number of customer Slack channels.

Pricing:

JSM has a free plan for up to 3 agents. It includes basic ticketing. The Standard plan costs about $22 per agent each month. It adds features like custom queues and SLA tracking. The Premium plan costs about $49 per agent each month. It adds advanced automation, asset management, and 24/7 support. Large organizations can get a custom Enterprise plan.

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3. Linear Asks

Linear is a tool for software teams to track their work. It helps teams plan and build products quickly. It has a clean design and uses keyboard shortcuts. Linear connects with tools like Slack and GitHub. Its "Linear Asks" feature turns Slack messages into tasks.

Best for:

Product and engineering teams that want a fast, intuitive alternative to Jira.
Startups and tech companies managing sprints, roadmaps, and bug tracking.
Teams using Slack who want to instantly convert requests or feedback into Linear issues.

Main Features:

You can submit requests from Slack or email. They are automatically sent to the right team in Linear.
Anyone in Slack can submit a request without a Linear account.
Create custom forms in Slack to collect all the needed information.
Turn any Slack message into a request with an emoji reaction.
All comments and updates stay in sync between Slack and Linear.
Handle private requests securely with special access controls.
Connect requests to customer data, set deadlines, and use automation.
Use it for bug reports, IT help, customer issues, and private HR tickets.

Gaps:

No Slack Triage, Agents must use Linear app to triage tickets
Lacks the tooling required to manage a large number of customer Slack channels.

Pricing:

The Business plan ($14 per user/month) includes Linear Asks, allowing teams to capture and manage requests directly from Slack. The Enterprise plan (custom pricing) extends this with advanced Linear Asks features, dashboards, and enhanced security options like SAML SSO and SCIM.

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4. Zendesk Support

Zendesk is one of the most widely used customer service and support platforms. It helps businesses manage customer requests, track issues, and provide multi-channel support from a single system.

Best for:

Zendesk’s native Slack integration is best for teams that want to connect Slack with a full-featured helpdesk. It is made for:

Customer Support Teams managing large volumes of tickets across email, chat, and Slack.
IT & HR Teams letting employees raise and track issues directly from Slack.
Cross-functional Teams (support, product, engineering) needing visibility on ticket updates in Slack.

If your team already uses Zendesk and wants to reduce context-switching while keeping Slack in the loop, the native integration is a strong fit.

Main Features:

You can get ticket alerts in any Slack channel. You choose which updates to see.
Create new Zendesk tickets directly from a Slack message.
Create Zendesk tickets privately using shortcuts in Slack.
An AI bot can suggest help articles from your knowledge base inside Slack.
Connect several Zendesk accounts to multiple Slack workspaces.

Gaps:

No Support for Zendesk forms inside Slack. Users looking for Forms in Slack are best off using ClearFeed to create Zendesk tickets from Slack
Agents cannot manage tickets in Slack. They must use the Zendesk browser app.
Lacks the tooling required to manage a large number of customer Slack channels.

Pricing:

Starts at $19 per agent/month for basic support features. The Suite plans begin at $55 per agent/month, adding omnichannel ticketing, SLAs, analytics, and automation. Enterprise tiers offer advanced customization, roles, and security controls.

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5. FreshService

FreshService is an online tool for employee support and ITSM.

Best for:

Small to mid-sized businesses that want a simple, affordable internal helpdesk for ITSM.
Users praise it for simplicity and plethora of integrations and automations.

Main Features:

Get instant alerts in Slack for any ticket change.
Create a new FreshService ticket from any Slack message.
Update ticket details and add notes directly from Slack.
Discuss tickets in private Slack threads that sync with FreshService.
Send ticket alerts to specific channels based on the team.
Use rules to auto-assign or escalate tickets.
Message agents directly with personal ticket updates.
See all agent comments synced between Slack and FreshService.
Agents can view their own ticket list inside Slack.
Share knowledge base articles easily in conversations.

Gaps:

Agents cannot manage tickets in FreshService. They must use the Zendesk browser app.
Not meant for customer support - but only internal employee support. Sister product FreshDesk meant for customer support lacks a great Slack integration.

Pricing:

Starts at $15 per agent/month for the Growth plan with basic ticketing, automation, and reporting. The Pro plan ($49/agent/month) adds advanced SLAs, custom roles, and multilingual support. Enterprise tiers ($79/agent/month) include sandboxing, skill-based routing, and advanced security controls.

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6. Salesforce Service Cloud

Salesforce Service Cloud is a tool for customer support. It is part of the Salesforce system. It lets companies handle all customer questions from one screen. This includes email, chat, phone, social media, and help websites.

Best for:

Mid-sized to enterprise businesses that already use Salesforce CRM.
Customer service and success teams handling high volumes of multi-channel requests.
Organizations needing deep customization, analytics, and automation for complex support operations.

Main Features:

Create Salesforce cases directly from Slack messages or threads with one click
Get instant alerts in Slack when case status, comments, or fields change
Update case fields (e.g. priority, owner, status) or add internal notes from Slack
Post public comments or replies in Slack that sync back to Service Cloud
Route notifications to specific Slack channels (e.g. high priority, VIP clients)
Use rules to auto-assign, escalate, or notify based on case attributes
Approve workflows or requests (if built in Salesforce) directly from Slack
Real-time bi-directional sync: Slack and Service Cloud stay in sync with updates
Private Slack threads or triage channels for internal discussion without exposing customer view

Pricing:

Starts at $25 per user/month for the Starter Suite with basic case management, help center, and Slack integration. The Enterprise tier ($175/user/month) adds AI, workflow automation, and advanced support. Higher tiers like Unlimited ($350/user/month) and Agentforce 1 Service ($550/user/month) deliver features like full AI, sandbox, and unmetered agenting.

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7. HubSpot Service Hub

HubSpot Service Hub is a helpdesk tool. It is part of the HubSpot system. It helps support teams manage tickets and automate tasks. It also connects customer data to your sales and marketing teams.

Best for:

Small to mid-sized businesses using HubSpot CRM or looking for an all-in-one customer platform.
Support and success teams that want shared visibility with sales and marketing.
Companies focused on customer retention and proactive service.

Main Features:

Create new HubSpot tickets directly from any Slack message.
Search and view HubSpot contacts, deals, and tickets using simple slash commands.
Get instant Slack alerts when tickets are created, updated, or assigned.
Add comments or update ticket status from Slack, synced automatically to HubSpot.
Receive customer chat notifications and reply to messages right from Slack.
Send automated Slack alerts from HubSpot workflows to channels or teammates.
Keep all HubSpot and Slack conversations in sync in real time.

Pricing:

Starts at $15 per seat/month for the Service Hub Starter, which includes ticket pipelines, routing, and canned snippets. The Professional plan ($100/seat/month) adds a help desk workspace, knowledge base, customer portal, and success tools. The Enterprise plan ($150/seat/month) includes advanced routing, custom objects, and enterprise-grade controls.

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Pick the Slack Ticketing System That’s Right for You

Slack is now your team's main workspace. A good ticketing system keeps it organized and running smoothly. Every team needs a different tool. A small startup needs speed. A large company needs to handle complex work.

Choose a tool that fits how your team works. Think about your biggest problems. Then pick the tool that fixes them. The right system removes delays. This gives your team more time for important work.

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Frequently Asked Questions

What Are the Most Cost-Effective Slack-Based Support Ticketing Solutions?

The most cost-effective Slack-based helpdesk solution is ClearFeed. It integrates directly into Slack, allowing teams to manage support requests without paying for standalone platforms. Small teams benefit from built-in features, while larger organizations can combine them with enterprise systems like Zendesk.

How Do I Evaluate Helpdesk Platforms Built Natively for Slack?

Evaluate Slack-native helpdesk platforms by checking message-to-ticket conversion, SLA automations, integrations (like Zendesk or Jira), in-Slack reporting, and user experience. Strong platforms allow full support workflows to stay inside Slack, reducing context-switching and improving team response times.

How Do I Choose Between Zendesk vs Native Slack Helpdesks?

The main difference between Zendesk and native Slack helpdesks is their focus. Choose Zendesk for customer-facing, multi-channel support with features like a knowledge base and CSAT. Choose native Slack helpdesks for internal, Slack-first teams or Support teams primarily involved in Slack-based Support - that need fast response, automation, and in-Slack workflows.

Why Choose a Slack Ticketing System Over Traditional Helpdesk Software?

Choose Slack ticketing over traditional helpdesk software to reduce context switching, speed up response times, ensure seamless slack ticketing integration, and keep communication centralized. Slack-based workflows happen where teams already collaborate, while traditional helpdesks require toggling between inboxes, dashboards, and tools - slowing down efficiency and adoption.