Is your team wasting time on messy communication and slow customer support?

Between endless email chains, missed messages, and delayed responses to customers, poor communication can eat up valuable time and hurt your business.

Get that time back with Slack. Since 2013, this powerful tool has changed how teams work together. With features like instant messaging, easy file sharing, and teamwork tools, Slack can help your team stay connected and responsive.

Why should you connect your customer support tools to Slack? Here's why:

All this means you can help customers better and make them happier.

Want to know which customer help tools work best with Slack? We'll show you the most popular tools that connect to Slack and how these tools can make your job easier.

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9 Best Customer Support Tools for Slack in 2025

1. ClearFeed

ClearFeed is a conversational support platform specifically built for teams that support their customers and employees on Slack. It can be used to support both internal teams within an organization on Slack and external customers via Slack Connect channels.

Recommended for

Key Features & Benefits

Pricing

ClearFeed prices are flexible and based on usage (channels) or Agents. They also offer a 15% discount if you opt for an annual subscription. It offers two pricing models: Agent-based pricing and usage-based pricing. Agent-based pricing starts at $24/month/agent whereas usage-based pricing starts at $40/month for 10 channels and 100 tickets.

Add-ons: Starts at $20: $2 for 10 GPT requests.

Pros

Cons

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2. Zendesk

Zendesk is a customer service software company that provides solutions to help businesses deliver exceptional customer support across channels like messaging, chat, phone, and self-service.

Recommended for

Key Features & Benefits

Pricing

Zendesk Support offers three main tiers:

Zendesk Suite offers four tiers:

Add-ons available:

Pricing is per agent, with annual billing discounts. Startups get 6 months free. Higher tiers offer more customization and advanced features.

Pros

Cons

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3. Intercom

Intercom is a customer service software company that provides an AI-powered platform to support agents and leaders. Their products include an inbox, AI assistant, tickets, and phone support.

Recommended for

Customer service and support teams at mid-market to enterprise companies across industries like financial services, e-commerce, software, and healthcare.

Key Features & Benefits

Pricing

Pros

Cons

• Potentially costly for high call volume businesses

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4. HubSpot Service Hub

HubSpot provides an all-in-one customer platform with software for marketing, sales, and customer service. Their software aims to help businesses grow better by unifying data, teams, and tools to deliver a personalized customer experience.

Recommended for

Key Features & Benefits

Pricing

HubSpot offers both free and paid tiers of their customer service software Service Hub. There are 3 paid tiers:

Pros

Cons

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5. Salesforce Service Cloud

Salesforce Service Cloud is a customer service and support software that provides tools for case management, knowledge management, omnichannel routing, collaboration, automation, analytics, and AI to help businesses deliver personalized and efficient customer service.

Recommended for

Salesforce Service Cloud is for medium and large businesses across all industries that have customer service teams and want to improve agent productivity, optimize support operations, and increase customer satisfaction.

Key Features & Benefits

Pricing

Pros

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6. Freshdesk

Freshdesk is a customer service software that provides helpdesk ticketing, knowledge base, chat, and collaboration tools to help companies deliver exceptional customer support. It is owned by Freshworks.

Recommended for

Key Features & Benefits

Pricing

Freshdesk offers different products within its customer service ecosystem. Let me break down the pricing for each:

Additional features and add-ons:

Pros

Cons

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7. Zoho Desk

Zoho Desk is a cloud-based help desk software that aims to provide excellent customer service and support. It offers features like omnichannel support, AI-powered productivity tools for agents, advanced analytics, and deep integrations with 200+ apps.

Recommended for

Key Features & Benefits

Pricing

Zoho Desk offers 3 main plans - Standard, Professional, and Enterprise.

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8. Hiver

Hiver is an email-based help desk and shared inbox software that helps businesses manage customer service and support workflows.

Features

Pricing

Here's a summary of Hiver’s pricing plans:

Pros

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9. Help Scout

Help Scout is a customer service software that helps support teams manage conversations across multiple channels like email, live chat, in-app messaging, and self-service knowledge bases. It aims to provide an all-in-one platform to optimize support workflows.

Recommended for

Small to large customer support teams across industries like SaaS, e-commerce, financial services, education, healthcare, etc. 

Key Features & Benefits

Pricing

Help Scout offers three main pricing tiers:

Pros

Cons

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Improve Efficiency with Slack Integrations

Slack integrations for customer support can help your team work better. They put all customer chats in one place, making it easier to help quickly. Choose tools that fit your team's needs. Make sure everyone knows how to use them. 

These tools save time, letting your team focus on important work. This can make customers happier and your team's job easier. Want to know how your organization can simplify ticketing and delight your customers? Get in touch to see ClearFeed in action today!